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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Semi-annual maintenance of chillers

[DC3] Semi-annual maintenance of chillers

We will do the semi-annual maintenance of the chillers, according to the manufacturer’s maintenance range.
Operations will be performed by the manufacturer and supervised by our maintainer, according to the following previsional schedule:

  • Monday 17/08: Chiller n°1, Substation A
  • Tuesday 18/08: Chiller n°2, Substation A
  • Wednesday 19/08: Chiller n°3, Substation A
  • Thursday 20/08: Chiller n°4, Substation B
  • Friday 21/08: Chiller n°5, Substation B
  • Monday 24/08: Chiller n°6, Substation B
  • Monday 31/08: Chiller n°7, Substation C
  • Tuesday 01/09: Chiller n°8, Substation C

Substations A and B supply the chilled water network of the computer halls.
Substation C supplies the chilled water network of the operators halls and the air handling units.

Impact : None expected

Start: 17-Aug-2020 0630Z (0830LT)
End: 01-Sep-2020 0330Z (0530LT)
[MAINTENANCE DC2] Public Network - Room 103 - Racks N5 → N9 ; M5 → M9 // Room 206 - Racks A2→A20

A scheduled maintenance is planned in order to optimize and upgrade our infrastructure in part of :

  • Room 103, DC2. The impacted racks are : N5→N9;M5→M9

  • Room 206, DC2. The impacted racks are : A2→A20

As a result, servers will lose their public network connectivity during less than 15s, but private network connectivity will still be functional. If you have servers in those racks, you will be impacted by this maintenance.

Start : August 18th, 2020 - 0600UTC (0800LT)

Maintenance window : 240 minutes

[DC3] Load tests of generators and PLC software updates

[DC3] Load tests of generators and PLC software updates

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2.

During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.
Description of operations :

  • 25/08/2020:
    • Morning: Load test on the electric chain A with F1 line up backup test.
    • Afternoon: Load test on the electric chain B with F1 line up backup test.
  • 26/08/2020:
    • Morning: Load test on the electric chain C with F1 line up backup test.
    • Afternoon: Load test on the electric chain D with F1 line up backup test.
  • 27/08/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2.

During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario.Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Impact : None expected

Start: 25-Aug-2020 0600Z (0800LT)
End: 27-Aug-2020 1600Z (1800LT)
[DC5] Scheduled maintenance Room 1 - Racks A9, A10

A scheduled maintenance is planned in DC5 (Room 1 - Racks A9, A10) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 2nd, 2020 - 05:00 UTC

Duration : 2 hours

[DC5] Scheduled maintenance Room 1 - Racks A11, A12

A scheduled maintenance is planned in DC5 (Room 1 - Racks A11, A12) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 9th, 2020 - 05:00 UTC

Duration : 2 hours

Past Incidents

Saturday 15th August 2020

No incidents reported

Friday 14th August 2020

Mail [WEBHOSTING] File attachment error

Files can not currently be attached to your e-mail. A file upload error will be generated. Other e-mail functions are not altered by this.

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13/08/20 2320Z (0120LT)

The issue has been solved by the webhosting team

13/08/20 2300Z (0100LT)

Issue has been escalated to local team

Thursday 13th August 2020

AMS1 Compute API [ELEMENTS] AMS1 Compute API Down

[ELEMENTS] AMS1 Compute API Down

Our AMS1 (Amsterdam) compute API is currently down. You may encounter any login issue, and you can't access to our "instance" section.

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08.13.20 1502Z (1702LT)

The root problem has been detected and patched by our teams

08.13.20 1322Z (1522LT)

Issue has been escalated to local team

Console [DEDIBOX] CENTOS installations can't be completed

[DEDIBOX] CENTOS installations can't be completed

We're currently issuing an issue with CENTOS installations, which can't be completed.

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08.13.20 0900Z (1100LT)

Issue has been escalated to local team

Wednesday 12th August 2020

No incidents reported

Tuesday 11th August 2020

No incidents reported

Monday 10th August 2020

No incidents reported

Sunday 9th August 2020

No incidents reported