All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Saturday 24th November 2018

No incidents reported

Friday 23rd November 2018

No incidents reported

Thursday 22nd November 2018

Global Backbone AMS<>PAR saturation

A supplier incident is causing saturation between our AMS and PAR datacenters. Contact has been established, our teams are working on resolving connectivity as soon as possible.

Next update by 22/11/18 1030Z (1130LT)

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22/11/2018 1030LT (1130LT)

Issue is solved on our supplier's side and links are back to 100

Wednesday 21st November 2018

[Scaleway API] Account API maintenance, scheduled 8 months ago

21/11/2018 1230Z (1330LT)

We need to make a maintenance of the account API today at 1.30pm, which will be down for a few seconds. This API is used for authentication and authorization, so all the Scaleway APIs will also be down for this short amount of time.
Running servers will not be impacted.

Duration : few minutes

Tuesday 20th November 2018

DC2 Network [NETWORK] - IPv6 disconnectivity

We have detected some servers that have lost IPv6 connexion in DC2 room 202

Next update by 20/11/2018 2200Z (2300LT)

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20/11/2018 2200 (2300LT)

Connectivity has been restored . Thank you for your patience.

Monday 19th November 2018

No incidents reported

Sunday 18th November 2018

Web Platform outage on some Web Hosting services

18/11/2018 1600Z (1700LT)
Our teams noticed a partial outage on some web hosting services.
Platform #36 seems to not be responding correctly, causing some websites to end with an Online.net maintenance web page.

Issue has been escalated to our engineering team and is currently being investigated.

We will keep you updated through this status as soon as we have additional details.

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18/11/2018 1710Z (1810LT)

Issue is now fixed, we had a container issue on one of our platform.
Services are now back online and stable again.