All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Network] Scheduled Maintenance on Network

One of our network supplier must perform an emergency maintenance on his network.

Maintenance window is from January 18th, 2019 at 11:00 pm UTC to January 19th, 2019 at 05:00 am UTC.

The expected Impact duration is six hours at the maximum, during the maintenance window.

Start : 18-Jan-2018 2259Z 2359LT

Duration : 6 hours maximum

Past Incidents

Monday 24th December 2018

No incidents reported

Sunday 23rd December 2018

No incidents reported

Saturday 22nd December 2018

No incidents reported

Friday 21st December 2018

Console [Dedibox] IPMI sessions not creating

There is an ongoing incident preventing the creation of IPMI sessions from your console, rendering KVM access impossible. Our teams are working on the resolution of this issue, we will update this ticket with further information when it comes through.

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Update 24/12/18 1400Z (1500LT)

The service has been restarted, it is being monitored.

Thursday 20th December 2018

AMS1 Compute API Console / API actions stuck on AMS

Our engineering team noticed anormal failing rates with actions run on AMS datacenter.
Stop / Start actions seem to be stuck.
However, it does not impact already running services.

We are investigating to understand the root cause and getting it fixed as soon as possible.
We will update this status as soon as we have more details to share.

Thank you for your patience.

Update 19/12/18 1314Z ( 1414LT)

Issue has been identified, and fixed by our team.

Wednesday 19th December 2018

DC3 [DC3] - Room 4-6 Rack F15 lost connectivity

We have lost access to DC3, Room 4-6 Rack F15.

We are currently investigating and will update this ticket as soon as possible

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The issue has been fixed, the servers are now reachable

Tuesday 18th December 2018

AMS1 Network Network provider issue between Amsterdam and Paris

One of our network provider is currently experiencing issues between Paris and Amsterdam, causing RPN network unavailability between datacenters on rack H6.
It also lowered our public links available, which may cause congestion on public network.

As we currently do not have a precise ETA from our provider, some traffic has been rerouted to other links to avoid congestion as much as possible.

We will add additional details as soon as have more to share.

UPDATE: The link was fixed during the night, we have now recovered all the traffic

Mail [WEBHOSTING] Delay in email reception on WEB hostings

Our team has identified an issue delaying the reception of emails with WEB hostings (Perso, Pro, Business). There is no impact on CLOUD hostings or sending emails with any hosting. They are currently working on it to resolve it as quickly as possible.

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18/12/18 1130Z (1230LT)

Some modifications were made in order to improve it. It is not resolved yet but it will be better in the meantime. We will let you know as soon as this issue is fully resolved.

21/12/18 13300Z (1430LT) Update :

One of our servers responsible for routing incoming emails through our email platform was in an infinite loop situation issue causing some of the incoming emails to be deferred and stored permanently in a queue.

The mail queue is configured to retry the sending of each email on a regular basis which worsened our overload issue and the mail queue to increase endlessly.

Our MTA are now routing all emails normally. No emails have been lost in the process.