All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 - Semi-Annual Refrigeration Units Maintenance

We will do the semi-annual maintenance of the chillers.

The operation will have no impact on your equipments housed in our DC

START: Friday 23-Aug-2019 0600Z 0800LT

END: Tueday 03-Sept-2019 1530Z 1730LT

RPN AMS1/DC3

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from September 13, 2019 at 11:00 pm UTC to September 14th, 2019 at 6:00 am UTC. The expected Impact length is 19 hours at the maximum, during the maintenance window

Impact : Downtime on the RPN network between AMS1 and DC3

Start : 13-Sept-2019 2100Z 2300LT

It will last : 19 hours

DC3 - Annual maintenance of UPS

We will do the annual maintenance of the inverters of electrical chains A, B, C and D.

The operation will have no impact on your equipments housed in our DC

START: Monday 16-Sept-2019 0630Z 0830LT Electrical chain A

END: Friday 20-Sept-2019 1530Z 1730LT

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

Past Incidents

Monday 4th February 2019

[RPN] Switch firmware updates, scheduled 6 months ago

[RPN] Switch firmware updates

Starting on February 4th 2019 we will start updating our RPN switch's firmwares. We will update 6 switches each day. As they will be rebooted, a downtime will happen. This will impact only the RPN network, not the public network. A support ticket will be opened in your account to tell you which server is impacted.

The update is a bugfix and adds the possibility to modify VLAN IDs on all RPNv2 groups.

The planning can be found on this link: https://bugs.online.net/index.php?do=details&task_id=1398

Start : 4-Feb-2019 0500Z 0600LT

Duration : 120 minutes

Wednesday 30th January 2019

No incidents reported

Tuesday 29th January 2019

No incidents reported

Monday 28th January 2019

Compute Nodes Servers' tasks getting stuck

Our teams noticed multiple nodes stuck on internal tasks (reboot, stopping, archiving...).
We are currently focused on getting it solved as fast as possible, and will update this status as soon as we have additional details to share.

We are truly sorry for any inconvenience caused.

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28/01/19 1830Z (1930LT)

The issue has been resolved and servers are now starting/archiving as expected.

28/01/19 1530Z (1630LT)

The product team has identified the root cause and is working on a fix.
We do not have a precise ETA yet, but will update this status asap.

Sunday 27th January 2019

No incidents reported

Saturday 26th January 2019

No incidents reported

Friday 25th January 2019

No incidents reported

Thursday 24th January 2019

[NETWORK] Scheduled Maintenance on B2B Network, scheduled 6 months ago

Our engineers will performed maintenance on our B2B network.

Start : 24-Jan-2019 1300Z 1400LT
Ending : 24-Jan-2019 1500Z 1700LT

Duration : 180 minutes

DC2 Network [Network] PXE error

There is an ongoing incident on our installation and rescue system. This outage is caused by a PXE error, our teams are working on identifying and fixing the issue.

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24/01/19 2130Z (2230LT)

Our network team made the necessary action. Everything is back to normal.

24/01/19 2015Z (2115LT)

Issue has been escalated to local team