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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3 Optical link maintenance]

[DC3 Optical link maintenance]

Region : PAR

Time : from April 30th, 2019 at 06:00 UTC

Maintenance will be carried out on 2 DC3 optical links. This will impact servers from these racks Room 31 rack E13 Room 32 rack A7

There will be 2 short 2 minutes disconnection for the servers indicated before.

Start : April 30th, 2019 at 0600Z 0800LT

Duration : 2 time 2 minutes within a 1 hour window.

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections the RPN network, but only between AMS and PAR.

Start : Maintenance to start in the window 29-April-2019 2200Z - 30-April-2019 0400Z

Duration : 2 hours

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Time : from May 3rd, 2019 at 21:00 UTC to May 4th, 2019 at 04:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections through the RPN network, but only between AMS and PAR.

Start : May 3rd, 2019 at 2100Z 2300LT

Duration : 7 hours

RPN] Network Maintenance

[RPN] Network Maintenance

Location : AMSTERDAM and PARIS

In order to maintain the highest levels of availability and service, we are forced to carry out preventive maintenance for your service.

Network disconnect to be expected.

Start : 12-May-2019 2100Z 2200LT End: 13-May-2019 0300Z 0400LT Duration : 90 minutes

Past Incidents

Thursday 28th March 2019

Scaleway - PAR1 - Network Hardware Upgrade - Scheduled Maintenance, scheduled 4 weeks ago

Region : Paris DC2 Time : 28th of March between 1 and 7am GMT

A hardware maintenance will be carried out on our Scaleway network links, this maintenance will impact PAR1 platforms isolating them from our network backbone. Impact should be limited as our network capacity should be high enough to handle traffic during this time.

This maintenance will be conducted on the 28th of March between 1am and 7am GMT and this status will be updated accordingly.

Tuesday 26th March 2019

Scaleway - PAR1 - Network Hardware Upgrade - Scheduled Maintenance, scheduled 1 month ago

Region : Paris DC2 Time : 26th of March between 1 and 7am GMT

A hardware maintenance will be carried out on our Scaleway network links, this maintenance will impact PAR1 platforms isolating them from our network backbone. Impact should be limited as our network capacity should be high enough to handle traffic during this time.

This maintenance will be conducted on the 26th of March between 1am and 7am GMT and this status will be updated accordingly.

Saturday 16th March 2019

AMS1 Network Network Issue in AMS1 Datacenter Room Hall 2 D

There is an ongoing network issue in our AMS1 datacenter, room: Hall 2 D, this may cause paquet drops, latency, or disconnections. Our teams are investigating the root cause.

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03.16.19 1740Z (18405LT)

The product team has identified and fixed the issue, connectivity is restored.

Console Ubuntu/Xubuntu/Lubuntu 16 installation scripts inoperative

Following Xenial's last update, our installation scripts for Ubuntu/Xubuntu/Lubuntu 16 are inoperative. The ssue has been escalated to the product team and is currently being investigated.

We will update this status as soon as we have additional details.

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16/03/19 1145Z (1245LT)

Product team is currently investigating the issue.

Web Webhosting redirection issue

Our team received multiple reports regarding webhosting redirections targeting non-existent folders, causing requests to end with a 404 error code.
Issue has been escalated to our product team for further analyzis and is currently being investigated.

We will update this status as soon as we have additional details.

18/03/19 1000Z (1100LT)

Hostings are not impacted anymore. We are still monitoring this to make sure it doesn't happen again.

Friday 15th March 2019

User Accounts API CS - incident - 01

We are currently facing an issue with our account API. All account services are down.

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03/15/19 1447Z (1547LT)

The issue has been fixed by team concerned.

Thursday 14th March 2019

DC5 Network [NETWORK] DC5 ROOM 1 RACK D31 BLOCK E

[NETWORK] DC5 ROOM 1 RACK D31 BLOCK E

We are checking network cables. There might be a slight disconnections for a few seconds.

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14/03/19 1025Z (1125LT) UPDATE:

New cable configuration needs to be set. Minor disconnection might happen.

DC5 Network [NETWORK] DC5, ROOM: 1 1 RACK: D31, BLOCKS: F, G, H, I, J

DC5, ROOM: 1 1 RACK: D31, BLOCKS: F, G, H, I, J were down for about 2 minutes due to human error. The situation has been fixed, all the servers now answer correctly. We apologize for this event. Everything is back to normal.

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

Scaleway - AMS1 - Compute APIs - Scheduled Maintenance, scheduled 1 month ago

We are scheduling a maintenance affecting all Scaleway AMS1 Compute related APIs the 12th of March at 8:30am CEST. The maintenance will last 5 to 10 minutes.

All operations going through these APIs will be unavailable during this time period.

Scaleway - PAR1 - Compute APIs - Scheduled Maintenance, scheduled 1 month ago

We are scheduling a maintenance affecting all Scaleway PAR1 Compute related APIs the 12th of March at 8:45am CEST. The maintenance will last 5 to 10 minutes.

All operations going through these APIs will be unavailable during this time period.

Global Backbone [Network] Backbone deconnection

Part of the traffic lost on our public facing network due to crash of one of our backbone device during basic ops.

There was one deconnection, it is now stabilized, we are monitoring the network to prevent it to happen again. Our teams are investigating the issue with constructor.

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12/03/19 1600Z (1700LT)

This is now stable. We will keep on investigating this matter with our constructor but there is no production issue anymore.

Monday 11th March 2019

DC2 DHCP issue in Room 205

There is an ongoing DHCP issue affecting some racks in DC2 Room 205 which may cause installations and rescue boots to fail.
Our teams are investigating the issue.

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03.11.18 1820Z (1920LT)

Issue has now been fixed and DHCP servers are reachable again from those racks.
We are truly sorry for any inconvenience caused.

Sunday 10th March 2019

No incidents reported