All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Thursday 28th March 2019

Scaleway - PAR1 - Network Hardware Upgrade - Scheduled Maintenance, scheduled 3 months ago

Region : Paris DC2 Time : 28th of March between 1 and 7am GMT

A hardware maintenance will be carried out on our Scaleway network links, this maintenance will impact PAR1 platforms isolating them from our network backbone. Impact should be limited as our network capacity should be high enough to handle traffic during this time.

This maintenance will be conducted on the 28th of March between 1am and 7am GMT and this status will be updated accordingly.

Tuesday 26th March 2019

Scaleway - PAR1 - Network Hardware Upgrade - Scheduled Maintenance, scheduled 3 months ago

Region : Paris DC2 Time : 26th of March between 1 and 7am GMT

A hardware maintenance will be carried out on our Scaleway network links, this maintenance will impact PAR1 platforms isolating them from our network backbone. Impact should be limited as our network capacity should be high enough to handle traffic during this time.

This maintenance will be conducted on the 26th of March between 1am and 7am GMT and this status will be updated accordingly.

Saturday 16th March 2019

AMS1 Network Network Issue in AMS1 Datacenter Room Hall 2 D

There is an ongoing network issue in our AMS1 datacenter, room: Hall 2 D, this may cause paquet drops, latency, or disconnections. Our teams are investigating the root cause.

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03.16.19 1740Z (18405LT)

The product team has identified and fixed the issue, connectivity is restored.

Console Ubuntu/Xubuntu/Lubuntu 16 installation scripts inoperative

Following Xenial's last update, our installation scripts for Ubuntu/Xubuntu/Lubuntu 16 are inoperative. The ssue has been escalated to the product team and is currently being investigated.

We will update this status as soon as we have additional details.

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16/03/19 1145Z (1245LT)

Product team is currently investigating the issue.

Web Webhosting redirection issue

Our team received multiple reports regarding webhosting redirections targeting non-existent folders, causing requests to end with a 404 error code.
Issue has been escalated to our product team for further analyzis and is currently being investigated.

We will update this status as soon as we have additional details.

18/03/19 1000Z (1100LT)

Hostings are not impacted anymore. We are still monitoring this to make sure it doesn't happen again.

Friday 15th March 2019

User Accounts API CS - incident - 01

We are currently facing an issue with our account API. All account services are down.

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03/15/19 1447Z (1547LT)

The issue has been fixed by team concerned.

Thursday 14th March 2019

DC5 Network [NETWORK] DC5 ROOM 1 RACK D31 BLOCK E

[NETWORK] DC5 ROOM 1 RACK D31 BLOCK E

We are checking network cables. There might be a slight disconnections for a few seconds.

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14/03/19 1025Z (1125LT) UPDATE:

New cable configuration needs to be set. Minor disconnection might happen.

DC5 Network [NETWORK] DC5, ROOM: 1 1 RACK: D31, BLOCKS: F, G, H, I, J

DC5, ROOM: 1 1 RACK: D31, BLOCKS: F, G, H, I, J were down for about 2 minutes due to human error. The situation has been fixed, all the servers now answer correctly. We apologize for this event. Everything is back to normal.

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

Scaleway - AMS1 - Compute APIs - Scheduled Maintenance, scheduled 4 months ago

We are scheduling a maintenance affecting all Scaleway AMS1 Compute related APIs the 12th of March at 8:30am CEST. The maintenance will last 5 to 10 minutes.

All operations going through these APIs will be unavailable during this time period.

Scaleway - PAR1 - Compute APIs - Scheduled Maintenance, scheduled 4 months ago

We are scheduling a maintenance affecting all Scaleway PAR1 Compute related APIs the 12th of March at 8:45am CEST. The maintenance will last 5 to 10 minutes.

All operations going through these APIs will be unavailable during this time period.

Global Backbone [Network] Backbone deconnection

Part of the traffic lost on our public facing network due to crash of one of our backbone device during basic ops.

There was one deconnection, it is now stabilized, we are monitoring the network to prevent it to happen again. Our teams are investigating the issue with constructor.

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12/03/19 1600Z (1700LT)

This is now stable. We will keep on investigating this matter with our constructor but there is no production issue anymore.

Monday 11th March 2019

DC2 DHCP issue in Room 205

There is an ongoing DHCP issue affecting some racks in DC2 Room 205 which may cause installations and rescue boots to fail.
Our teams are investigating the issue.

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03.11.18 1820Z (1920LT)

Issue has now been fixed and DHCP servers are reachable again from those racks.
We are truly sorry for any inconvenience caused.

Sunday 10th March 2019

No incidents reported