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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Refrigeration units preventive maintenance

We will undertake a preventive maintenance on our refrigeration units on DC3.

Impact: Minor loss of redundancy, no customer impact.

START: 10-Oct-2019 0630Z 0830LT

END: 11-Nov-2019 0330Z 0530LT

DC3 - Redundancy test of DC3 electrical generators

DC3 electrical generators - Redundancy test of DC3 electrical generators

Location : DC3 What is done : As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Impact : no impact on client servers

Start : 11-Oct-2019 0700-1400Z 900-1600LT

Duration : 4 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

Past Incidents

Friday 26th April 2019

[DC5] Electrical maintenance - Short loss of redundancy, scheduled 4 months ago

Location : DC5 - Rooms 1.1 and 1.1.1

What is done : Switch between UPS from room 1.1 to UPS from room 1.1.1 to enable a maintenance

Impact : No impact expected - Loss of redundancy

Start : 26-April-2019 0900Z 1100LT

Duration : 2 hours

Tuesday 9th April 2019

Ongoing maintenance on one of our DNS resolver, scheduled 5 months ago

We are going to proceed with a maintenance on one of our DNS resolver (10.1.94.8).
You may notice resolution issues with this specific resolver.
Service will be degraded, but our other resolver will still be available during this time.

We will proceed with 2 steps resulting in a short downtime (less than 15 seconds).

Start : 09-Apr-2019 1200Z 1400LT Expected maintenance window : 30 minutes

09/04/19 1215Z (1415LT)

The network team has identified the root cause and has restored IPV6 connectivity.

Monday 8th April 2019

Ongoing maintenance on one of our DNS resolver, scheduled 5 months ago

We are currently proceeding with a maintenance on one of our DNS resolver (10.1.94.9).
You may notice resolution issues with this specific resolver.
Service will be degraded, but our other resolver will still be available during this time.

We will proceed with 2 steps resulting in a short downtime (less than 15 seconds).

Start : 08-Apr-2019 1200Z 1400LT

Expected maintenance window : 30 minutes

DC3 Network [DC3] 2 RPN Switchs not answering

We have detected through our monitoring that 2 RPN switchs are not answering.

We are replacing them and will launch their configurations as soon as they are installed.

Theses are: Room 4-3 Rack F1 and Room 4-4 Rack B7

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Room 4-3 rack F1 is now up. We are monitoring the situation.

08/04/19 1050Z (1250LT)

Issue has now been fixed.
Services are now up and running again.
Thank you for your patience.

Sunday 7th April 2019

DC3 [DC3] Switch unavailability - Room : 4-6, Rack : F18

We have detected an issue on the switch for this rack. Our datacenter and network teams are working on it to restore the service as quickly as possible.

Next update on 07/04/2019 - 1230Z (1430LT)

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07/04/2019 1150Z (1350LT)

Hardware issue on the switch, failed part has been replaced and service is up again.

Saturday 6th April 2019

RPN Network maintenance - PAR > AMS - Scheduled Maintenance, scheduled 5 months ago

Region : PAR/AMS
Time : from April 6th, 2019 at 23:00 UTC to April 7th, 2019 at 06:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS.
You might encounter some disconnections throught the RPN network, but only between AMS and PAR.

Start : 06-April-2019 2300Z (06-April-2019 0100LT)

Duration : 6 hours

Compute Nodes AMS1 - Instabilities on some BareMetal servers

We have identified an issue regarding some C2x BareMetal servers for Amsterdam region.

Symptoms : node are not reachable or blocked on “rebooting server” or “Unable to reboot”.

Our engineering team is currently investigating the issue.

Thank you for your patience

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04.06.19 1453 (1653LT)

Issue has been escalated to local team

Friday 5th April 2019

DC5-A Network [DC5-A] IPv6 lost

We have lost the IPv6 connection towards our datacenter DC5-A.

We are currently investigating this issue.

05/04/19 1500Z (1700LT)

The network team has identified the root cause and has restored IPV6 connectivity.

Thursday 4th April 2019

DC5 [DC5] Server maintenance - Part of Room 1 / Rack 29

[DC5] Server maintenance - Unavailability

Location : DC5 - Room 1 - Rack 29 - Blocks G / H / I / J

What is done : Restoration of power redundancy as we detected a hardware failure

Impact : Unavailability

Start : 04-April-2019 0600Z 0700LT

Duration : 2 hours

DC5 [DC5] Server maintenance - Part of Room 1 / Rack 29

[DC5] Server maintenance - Unavailability

Location : DC5 - Room 1 - Rack 29 - Blocks G / H / I / J

What is done : Restoration of power redundancy as we detected a hardware failure

Impact : Unavailability

Start : 04-April-2019 0600Z 0700LT

Duration : 2 hours

Wednesday 3rd April 2019

No incidents reported