Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[RPN] - Switch maintenance DC5-A Rack B17

[RPN Switch] Switch maintenance DC5-A Rack B17

Location : DC5-A Rack B17

What is done : We will need to power off the RPN switch in DC5-A rack B17 in order to maintain it.

Impact : RPN network will not be reachable during the maintenance.

Start : 17-Dec-2019 1100Z 1200LT

Duration : 60 minutes

Past Incidents

Saturday 14th September 2019

RPN AMS1/DC3, scheduled 2 months ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from September 13, 2019 at 11:00 pm UTC to September 14th, 2019 at 6:00 am UTC. The expected Impact length is 19 hours at the maximum, during the maintenance window

Impact : Downtime on the RPN network between AMS1 and DC3

Start : 13-Sept-2019 2100Z 2300LT

It will last : 19 hours

Tuesday 13th August 2019

No incidents reported

Monday 12th August 2019

Mail Cloud Hosting - Mail delivery issue

An issue was detected with our Cloud Hosting mailing services, mail delivery on some instances may be impacted. (edited) You may still send emails as of now.
If you are concerned by this issue, you may follow its resolution here.

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13.08.19 1840Z (1940LT)

The issue has been fixed. A container was dead.
We did the necessary action, everything is back to normal.

12.08.19 1720Z (1820LT)

Issue has been escalated to local team

PAR1 Compute API Instances outage PAR

We are experiencing some issue with our internal data store in the PAR zone, some instances are stuck in stopping state. Also hot snapshot can also be stuck.

Your data are safe, our team is looking into it.

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08.12.19 - 1720Z (1820LT)

The internal issue has been fixed. If your instance is still stuck, please contact our assistance.

08.12.19 - 0745Z (0945LT)

Issue has been escalated to local team

Sunday 11th August 2019

No incidents reported

Saturday 10th August 2019

DC5 Network [NETWORK] - DC5 Room 1 Rack C16 Unstable

We have detected a network issue in DC5 room 1, rack C16.

The switch seems to be unstable for the moment and the servers do not answer.

We are working on fixing this as soon as possible.

UPDATE: The issue is now fixed, servers are now reachable
[SCALEWAY] Various issues with C2x instances.

We encountered various issues with C2x instances in Amsterdam.

Symptoms: Instances are unreachable / stuck in transferring data state.

10.08.19 1000Z (1200LT)

The problem is now solved, the situation is back to normal.

10.08.19 2200Z (0000LT)

Team in charge is already investigating the issue and searching for solution.

Friday 9th August 2019

No incidents reported

Thursday 8th August 2019

No incidents reported

Wednesday 7th August 2019

Object Storage Public access unavailability

We have identified a problem with public access to Object Storage buckets, listing and HTTP requests. Buckets and private objects are always accessible, this is a public access problem, there is no loss of data.

Symptoms: Public access to buckets and objects may not work.

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08.07.19 1600Z (1800LT)

The problem is now solved, the situation is back to normal.

08.07.19 1240Z (1440LT)

Listing buckets is still not possible, our teams are working to solve this problem.

08.07.19 1150Z (1350LT)

Issue identified, we are validating a fix (public buckets access)

08.07.19 1130Z (1330LT)

Issue has been escalated to local team

Console [SECURITY GROUPS] Error when saving

We have identified a problem with security groups.

Symptoms: Saving the security groups returns an error.

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08.07.19 0936Z (1136LT)

The problem is now solved, the situation is back to normal.

08.07.19 0925Z (1125LT)

The product team has identified the root cause and working on a fix

08.07.19 0911Z (1111LT)

Issue has been escalated to local team