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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Amsterdam core router bb2.ams1] Router upgrade

Location : Amsterdam - Core router bb2.ams1
What is done : Upgrade Software and Reload bb2.ams1 to fix FlowSpec issues. Rollback : rollback to previous release
Expected Impacts : None, traffic should be rerouted elsewhere.

Preparation - duration 2h

-start time : 26-Feb-2020 0500Z (0600LT)
-end time : 26-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4H

-start time : 27-Feb-2020 0300Z (0400LT)
-end time : 27-Feb-2020 0700Z (0800LT)

[DC3] Scheduled maintenance in Room 3-4 / Racks : C1>C22 - D1>D21

A scheduled maintenance is planned in part of the room 3-4, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C22 - D1>D21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 3rd, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 205 / Racks : C1>C8 - D1>D8 - E1>E7

A scheduled maintenance is planned in part of the room 205, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C8 - D1>D8 - E1>E7

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 3rd, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC3] Scheduled maintenance in Room 4-6 / Racks : A1>A23 - B1>B23

A scheduled maintenance is planned in part of the room 4-6, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : A1>A23 - B1>B23

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 4th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

UPDATE:

2/12/2020 - 0410Z (0510LT)

Racks A1>A23 are upgraded and functional

[DC3] Scheduled maintenance in Room 4-6 / Racks : C1>C22 - D1>D22

A scheduled maintenance is planned in part of the room 4-6, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C22 - D1>D22

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 4th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 101 / Racks : A20>A28 - B20>B26 - L31>L37 - K37

A scheduled maintenance is planned in part of the room 101, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : A20>A28 - B20>B26 - L31>L37 - K37

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 5th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 203A / Racks : M1>M14 - N1>N6

A scheduled maintenance is planned in part of the room 203A, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : M1>M14 - N1>N6

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 5th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 205 / Racks : A1>A8 - B1>B8 - G2>G8 - H2

A scheduled maintenance is planned in part of the room 205, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : A1>A8 - B1>B8 - G2>G8 - H2

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 10th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC3] Scheduled maintenance in Room 3-5 / Racks : E1>E21 - F1>F21

A scheduled maintenance is planned in part of the room 3-5, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : E1>E21 - F1>F21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 10th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC3] PLC and HMI software update on chains F1 and F2for mobile chillers power supply supervision

[DC3] PLC and HMI software update on chains F1 and F2for mobile chillers power supply supervision

As part of the mobile chillers installation work, we will update PLC and HMI softwares on chains F1 and F2. The modifications affect the supervision of mobile chillers breakers (display, alarms).

All the changes that will be made will only be one electrical chain at a time. Under no circumstances will two electrical chains be modified simultaneously.

Impact : none for customers

Start : 12-Mar-2020 0700Z 0800LT

Duration : 1 day

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below. CRAC units will be shut down one at a time, so as not to impact the cooling of halls. Each IT zone has CRAC unit called « backup » : each CRAC unit is doubled. Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule :

  • MLVBs 27/03/2020 and 30/03/2020
  • Operators halls : 20/03/2020
  • IT halls n°4 : 16 and 17/03/2020
  • IT halls n°3 : 18 and 19/03/2020
  • IT halls n°2 : 23 to 25/03/2020
  • IT halls n°1 : 25 and 26/03/2020

Impacts on services : Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit. No impact on the cooling of facilities. The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

[DC3] Maintenance of electric generators

Location : DC3

What is done : We’re going to realize the preventive electrical maintenance of generators, the maintenance will be performed electrical chain by electrical chain :

Chain A : 23/03/30
Chain B : 24/03
Chain C : 25/03
Chain D : 26/03
Chain F1 : 30/03
Chain F2 : 31/03

Start : 23-Mars-2020 0730Z (0830LT) End : 31-Mars-2020 0430Z(0530LT)

Impact : Degradation of electrical redundancy Duration 6 days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

We will realized a pressurization maintenance on substation SSA, SSB and SSC

Impact : none

Start : 31-Mar-2020 0830Z 0930LT
End : 2-Apr-2020 1600Z 1700LT

Duration : 3 days

Past Incidents

Sunday 15th September 2019

RPN AMS1/DC3, scheduled 5 months ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from September 14, 2019 at 11:00 pm UTC to September 15th, 2019 at 5:00 am UTC.

The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Possible downtime on the RPN network between AMS1 and DC3

Friday 30th August 2019

No incidents reported

Thursday 29th August 2019

[CANCELLED] Network Maintenance RPN AMS1/DC3, scheduled 5 months ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from August 29, 2019 at 09:00 pm UTC to August 30, 2019 at 4:00 am UTC.

Impact : Possible downtime on the RPN network between AMS1 and DC3. This could also impact the internet bandwidth knowing that our teams are doing operations needed to redirect it to other routes.

Start : 29-Aug-2019 1900Z 2100LT

Duration : 420 minutes

The maintenance has been cancelled and will be carried out later on.

Wednesday 28th August 2019

No incidents reported

Tuesday 27th August 2019

No incidents reported

Monday 26th August 2019

DC3 TOR RPN switch down

One of our TOR RPN switches is down in:

Datacenter: DC3, Room: 3 3-1, Rack: E18

Certain connection problems may occure, however team in charge is already investigating.

We apologise for inconvenience.

===================

26/08/19 100Z (1200LT)

Issue was solved. Reboot of server may be needed in some cases.

26/08/19 0700Z (0900LT)

Neccessary steps are being taken to solve the issue.

26.08.19 0056Z (0256LT)

Issue has been escalated to local team

Sunday 25th August 2019

No incidents reported

Saturday 24th August 2019

No incidents reported