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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Refrigeration units preventive maintenance

We will undertake a preventive maintenance on our refrigeration units on DC3.

Impact: Minor loss of redundancy, no customer impact.

START: 10-Oct-2019 0630Z 0830LT

END: 11-Nov-2019 0330Z 0530LT

DC3 - Redundancy test of DC3 electrical generators

DC3 electrical generators - Redundancy test of DC3 electrical generators

Location : DC3 What is done : As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Impact : no impact on client servers

Start : 11-Oct-2019 0700-1400Z 900-1600LT

Duration : 4 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

Past Incidents

Saturday 14th September 2019

RPN AMS1/DC3, scheduled 1 week ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from September 14, 2019 at 11:00 pm UTC to September 15th, 2019 at 5:00 am UTC.

The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Possible downtime on the RPN network between AMS1 and DC3

Friday 30th August 2019

No incidents reported

Thursday 29th August 2019

[CANCELLED] Network Maintenance RPN AMS1/DC3, scheduled 3 weeks ago

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network.

Maintenance window is from August 29, 2019 at 09:00 pm UTC to August 30, 2019 at 4:00 am UTC.

Impact : Possible downtime on the RPN network between AMS1 and DC3. This could also impact the internet bandwidth knowing that our teams are doing operations needed to redirect it to other routes.

Start : 29-Aug-2019 1900Z 2100LT

Duration : 420 minutes

The maintenance has been cancelled and will be carried out later on.

Wednesday 28th August 2019

No incidents reported

Tuesday 27th August 2019

No incidents reported

Monday 26th August 2019

DC3 TOR RPN switch down

One of our TOR RPN switches is down in:

Datacenter: DC3, Room: 3 3-1, Rack: E18

Certain connection problems may occure, however team in charge is already investigating.

We apologise for inconvenience.

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26/08/19 100Z (1200LT)

Issue was solved. Reboot of server may be needed in some cases.

26/08/19 0700Z (0900LT)

Neccessary steps are being taken to solve the issue.

26.08.19 0056Z (0256LT)

Issue has been escalated to local team

Sunday 25th August 2019

No incidents reported

Saturday 24th August 2019

No incidents reported