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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC2] Update on C14 network

Our teams are going to do an update on the C14 network.

Impact: A complete downtime of 3×10 minutes for the C14 product.

Location : Paris DC2

Start : 23-Jan-2020 0900Z 1000LT

End : 23-Jan-2020 1100Z 1200LT

Duration : 180 minutes

[DC3] Maintenance of chillers

[DC3] Maintenance of chillers

Location: DC3

What is done: We will do the semi-annual maintenance of the chillers, according to the following schedule :

Chiller n°8: 27/01
Chiller n°7: 28/01
Chiller n°1: 29/01
Chiller n°2: 30/01
Chiller n°3: 31/01
Chiller n°4: 03/02
Chiller n°5: 04/02
Chiller n°6: 05/02

Impact: No impact is to be expected.

Start: 27-Jan-2020 0730Z 0830LT
End: 05-Feb-2020 1630Z 1730LT

Duration : 8 days

[DC5] Maintenance on Generator set

[DC5] Preventive mechanical maintenance of generating sets

Location : DC5 What is done : We will carry out generator maintenance according to this planing:

GE BAT 1: 01/29 GE LT1.2: 01/30 GE LT1.1: 01/31

Impact : No impact is to be expected.

Start : 29-Jan-2020 0700Z 0800LT

Duration : 3 days

[DC3] Load tests of generators

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Our teams and usual maintenance companies will be mobilized for the perfect workflow.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start: 2020-01-30 0800Z (0900LT)
End: 2020-01-30 1500Z (1600LT)

Duration: 7 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G1, F11

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G1, F11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 4th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G15, G16, B17

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G15, G16, B17) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 5th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks B18, B19, F1

A scheduled maintenance is planned in DC5-A (Room 120 - Racks B18, B19, F1) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 6th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[Amsterdam core router bb1.ams1] Router upgrade

Location : Amsterdam - core router bb1.ams1

What is done : Upgrade Software and Reload bb1.ams1 to fix FlowSpec issues. Rollback to previous release.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • start time : 10-Feb-2020 0500Z (0600LT)
  • end time : 10-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4h

  • start time : 11-Feb-2020 0300Z (0400LT)
  • end time : 11-Feb-2020 0700Z (0800LT)

Past Incidents

Friday 3rd January 2020

DC3 Network Network outage on DC3 room 3 3-3, Bay : C22

We are currently facing a network outage on DC3 room 3 3-3, Bay : C22

All servers concerned by this location are down.

The switch has been replaced and configuration is now done. Relaunching a DHCP lease might be necessary to gain access back to the public network.

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01.03.20 0748Z (0848LT)

New switch is configured and working

01.03.20 0718Z (0818LT)

The switch has been replaced and is being configured

01.03.20 0000Z (0100LT)

Issue has been escalated to local team

Thursday 2nd January 2020

Web WEB - Statistics 2020

Web interface is not showing new year's 2020 statistics.

Our team has been notified and is now investigating.

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15/01/20 1000Z (1100LT)

The fix has been deployed, you need to refresh the statistics of your website using the "Refresh" button

02/01/19 0700Z (0900LT)

The product team is working on a fix

Wednesday 1st January 2020

No incidents reported

Tuesday 31st December 2019

[Support] New Year's Eve Unavailability

The technical assistance for Scaleway and Online by Scaleway will be exceptionally closed from December 31th, 15:00 CET until January 1st, 07:00 CET.

Monday 30th December 2019

DC5 Network [DC5] Loss of connectivity in Room 1 1, Rack D34

Switches in Room 1 1 Rack D34 in DC5 are currently down and servers attached to them are unreachable.

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12.30.19 1428Z (1528LT)

Issue has been fixed and servers are now reachable.

12.30.19 1418Z (1518LT)

Issue has been escalated to local team

Web [WebHosting] Web Presence Builder Instabilities

We are currently experiencing a problem with some sites using the Web Presence Builder.
Your website may not be reachable.

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02.01.20 1510Z (1610LT)

The issue has been fixed

12.30.19 1347Z (1437LT)

Issue has been escalated to local team

Sunday 29th December 2019

No incidents reported

Saturday 28th December 2019

RPN services [SAN-HA] Online RPN-SAN 16

Our SAN-HA 16 is currently experiencing issues.
As a result, it may not be available at the moment.

This status will be updated as soon as we have more information.

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2019-12-29 1003Z (1103LT)

The SAN has been fixed by our engineering team.

Friday 27th December 2019

Web [WebHosting] PF15 - Unavailable

We are currently encountering an issue with our web platforms 15.
Your website and service may not be reachable.

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12.27.19 0957Z (1057LT)

Issue has been fixed.

12.27.19 0930Z (1030LT)

Issue has been escalated to local team