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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Scheduled maintenance - air handling

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the air handling installations in the DC3 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 09-Nov-2020 0700Z 0900LT

Duration : 4 days

[DC5] Scheduled Maintenance - DC5 Electrical Inverters System Check

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the inverters of the electric chains in the DC5 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 10-Nov-2020
End : 13-Nov-2020

Duration : 4 days

Tuesday 10/11 Wednesday 12/11 morning Wednesday 12/11 afternoon Thursday 13/11

[DC3] Scheduled maintenance - electrical system check

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC3 data center. This intervention take 8 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 16-Nov-2020 0630Z 0830LT

Duration : 1 week

[DC3] Scheduled maintenance - circulation pumps

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the circulation pumps installations in the DC3 data center. This intervention take 2 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 18-Oct-2020 0700Z 0900LT

Duration : 2 days

[DC3] Scheduled Maintenance - DC3 Thermography

As part of an annual checks, we are going to carry out a thermography in the DC3 datacenter.

This intervention take 6 days and will be supervised by our control office.

Start : 23-Nov-2020 0730Z 0830LT

Duration : 6 days

[DC3] Pressurization maintenance

We will realized a pressurizationmaintenance on substation SSA, SSB and SSC.

  • Sub station C, 03/12-Sub station A & B, 02/12
  • Sub station A & B, 02/12

This maintenance will be carried by our maintainer under our permanent supervision.

Start: 2020-12-02 0830Z (0930LT)
End: 2020-12-03 1600Z (1700LT)
[DC5] Scheduled Maintenance - DC5 Power Generators Preventive Mechanical Maintenance

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC5 data center. This intervention take 8 days and will be supervised by our control office.

Impact : LOW Electrical Redundancy Loss

Start : 02Dec-2020
End : 04-Dec-2020

Duration : 3 days

Every evening, the generators on which maintenance are been performed will be put back into service. No group will remain out of service in the absence of the maintainer.

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

Past Incidents

Friday 3rd January 2020

DC3 Network Network outage on DC3 room 3 3-3, Bay : C22

We are currently facing a network outage on DC3 room 3 3-3, Bay : C22

All servers concerned by this location are down.

The switch has been replaced and configuration is now done. Relaunching a DHCP lease might be necessary to gain access back to the public network.

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01.03.20 0748Z (0848LT)

New switch is configured and working

01.03.20 0718Z (0818LT)

The switch has been replaced and is being configured

01.03.20 0000Z (0100LT)

Issue has been escalated to local team

Thursday 2nd January 2020

Hosting WEB - Statistics 2020

Web interface is not showing new year's 2020 statistics.

Our team has been notified and is now investigating.

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15/01/20 1000Z (1100LT)

The fix has been deployed, you need to refresh the statistics of your website using the "Refresh" button

02/01/19 0700Z (0900LT)

The product team is working on a fix

Wednesday 1st January 2020

No incidents reported

Tuesday 31st December 2019

[Support] New Year's Eve Unavailability

The technical assistance for Scaleway and Online by Scaleway will be exceptionally closed from December 31th, 15:00 CET until January 1st, 07:00 CET.

Monday 30th December 2019

DC5 Network [DC5] Loss of connectivity in Room 1 1, Rack D34

Switches in Room 1 1 Rack D34 in DC5 are currently down and servers attached to them are unreachable.

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12.30.19 1428Z (1528LT)

Issue has been fixed and servers are now reachable.

12.30.19 1418Z (1518LT)

Issue has been escalated to local team

Hosting [WebHosting] Web Presence Builder Instabilities

We are currently experiencing a problem with some sites using the Web Presence Builder.
Your website may not be reachable.

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02.01.20 1510Z (1610LT)

The issue has been fixed

12.30.19 1347Z (1437LT)

Issue has been escalated to local team

Sunday 29th December 2019

No incidents reported

Saturday 28th December 2019

RPN services [SAN-HA] Online RPN-SAN 16

Our SAN-HA 16 is currently experiencing issues.
As a result, it may not be available at the moment.

This status will be updated as soon as we have more information.

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2019-12-29 1003Z (1103LT)

The SAN has been fixed by our engineering team.

Friday 27th December 2019

Hosting [WebHosting] PF15 - Unavailable

We are currently encountering an issue with our web platforms 15.
Your website and service may not be reachable.

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12.27.19 0957Z (1057LT)

Issue has been fixed.

12.27.19 0930Z (1030LT)

Issue has been escalated to local team