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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Scheduled maintenance - air handling

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the air handling installations in the DC3 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 09-Nov-2020 0700Z 0900LT

Duration : 4 days

[DC5] Scheduled Maintenance - DC5 Electrical Inverters System Check

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the inverters of the electric chains in the DC5 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 10-Nov-2020
End : 13-Nov-2020

Duration : 4 days

Tuesday 10/11 Wednesday 12/11 morning Wednesday 12/11 afternoon Thursday 13/11

[DC3] Scheduled maintenance - electrical system check

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC3 data center. This intervention take 8 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 16-Nov-2020 0630Z 0830LT

Duration : 1 week

[DC3] Scheduled maintenance - circulation pumps

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the circulation pumps installations in the DC3 data center. This intervention take 2 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 18-Oct-2020 0700Z 0900LT

Duration : 2 days

[DC3] Scheduled Maintenance - DC3 Thermography

As part of an annual checks, we are going to carry out a thermography in the DC3 datacenter.

This intervention take 6 days and will be supervised by our control office.

Start : 23-Nov-2020 0730Z 0830LT

Duration : 6 days

[DC3] Pressurization maintenance

We will realized a pressurizationmaintenance on substation SSA, SSB and SSC.

  • Sub station C, 03/12-Sub station A & B, 02/12
  • Sub station A & B, 02/12

This maintenance will be carried by our maintainer under our permanent supervision.

Start: 2020-12-02 0830Z (0930LT)
End: 2020-12-03 1600Z (1700LT)
[DC5] Scheduled Maintenance - DC5 Power Generators Preventive Mechanical Maintenance

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC5 data center. This intervention take 8 days and will be supervised by our control office.

Impact : LOW Electrical Redundancy Loss

Start : 02Dec-2020
End : 04-Dec-2020

Duration : 3 days

Every evening, the generators on which maintenance are been performed will be put back into service. No group will remain out of service in the absence of the maintainer.

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

Past Incidents

Monday 10th February 2020

[Amsterdam core router bb1.ams1] Router upgrade, scheduled 8 months ago

Location : Amsterdam - core router bb1.ams1

What is done : Upgrade Software and Reload bb1.ams1 to fix FlowSpec issues. Rollback to previous release.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • start time : 10-Feb-2020 0500Z (0600LT)
  • end time : 10-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4h

  • start time : 11-Feb-2020 0300Z (0400LT)
  • end time : 11-Feb-2020 0700Z (0800LT)

Thursday 30th January 2020

[DC3] Load tests of generators, scheduled 9 months ago

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Our teams and usual maintenance companies will be mobilized for the perfect workflow.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start: 2020-01-30 0800Z (0900LT)
End: 2020-01-30 1500Z (1600LT)

Duration: 7 hours

Monday 27th January 2020

[DC3] Maintenance of chillers, scheduled 9 months ago

[DC3] Maintenance of chillers

Location: DC3

What is done: We will do the semi-annual maintenance of the chillers, according to the following schedule :

Chiller n°8: 27/01
Chiller n°7: 28/01
Chiller n°1: 29/01
Chiller n°2: 30/01
Chiller n°3: 31/01
Chiller n°4: 03/02
Chiller n°5: 04/02
Chiller n°6: 05/02

Impact: No impact is to be expected.

Start: 27-Jan-2020 0730Z 0830LT
End: 05-Feb-2020 1630Z 1730LT

Duration : 8 days

Tuesday 14th January 2020

No incidents reported

Monday 13th January 2020

[DC3] Maintenance of generators, scheduled 9 months ago

[DC3] Preventive mechanical maintenance of generators

We will carry out generator maintenance according to this planning:

Chain A: 13/01
Chain B: 14/01
Chain C: 15/01
Chain D: 16/01
Chain F1: 17/01
Chain F2: 20/01

No impact is to be expected.

Start: 2020-01-13 0700Z (0800LT)
End: 2020-01-21 1630Z (1730LT)

Duration: 8 days

Dedibox Console Random 500 Internal Server Error on some console's pages

Our teams noticed 500 errors generated on various page on console.
Root cause has not been identified yet, investigations are currently being conducted.

We will update this status as soon as we have additional details.

===================

13/01/20 1600Z (1700LT)

Issue has now been fixed.
We are truly sorry for any inconvenience caused.

13/01/20 1400Z (1500LT)

Issue has been escalated to product team.

[WEBHOSTING] Databases unavailability

Some database platforms are unavailable, and as a result, databases hosted on those platforms are unreachable.

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01.13.20 0930Z (1030LT)

Issue has been escalated to local team

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01.13.20 1120Z (1220LT)

The issue is now fixed. Do not hesitate to contact our support if you have any questions.

Sunday 12th January 2020

No incidents reported

Saturday 11th January 2020

Hosting [Web Hosting] - Load balancer issue

We are having an issue on one of our Web hosting's load balancer. The result is that all websites under this load balancer are not reachables. We are working on fixing it at the moment

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01.11.2020 1000Z (1200LT)

Issue has been escalated to local team

01.11.2020 1040Z (1240LT)

Issue is now fixed

Friday 10th January 2020

Global Backbone Traffic issue through Zayo

We received multiple reports regarding traffic issue through zayo.par.franceix.net.
We are currently investigating the issue with the network provider, and will update this status as soon as we have additional details.

===================

10/01/20 1420Z (1520LT)

Our network partner confirmed that the issue has now been fixed.
Traffic has been rerouted normally and latence should be good again.
Should you still face any issue, please get in touch with our support team by ticket.

10/01/20 1120Z (1220LT)

Traffic is temporarily being rerouted through AMS-IX.
Network performance is lower than expected, but it allows us to improve reachability while we are working on the issue with the network provider.

10/01/20 1030Z (1130LT)

Issue has been escalated to our Network team.
Awaiting further updates.

Thursday 9th January 2020

[AMS] Network Load balancer API, scheduled 9 months ago

[AMS] Network Load balancer API

We are launching an API maintenance on our Loadbalancer product.

Impact : API will not be accessible during maintenance. The loadbalancers are not impacted.

Start : 09-JAN-2020 0700Z 0800LT

Duration : 10 minutes

Wednesday 8th January 2020

No incidents reported