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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC2] Update on C14 network

Our teams are going to do an update on the C14 network.

Impact: A complete downtime of 3×10 minutes for the C14 product.

Location : Paris DC2

Start : 23-Jan-2020 0900Z 1000LT

End : 23-Jan-2020 1100Z 1200LT

Duration : 180 minutes

[DC3] Maintenance of chillers

[DC3] Maintenance of chillers

Location: DC3

What is done: We will do the semi-annual maintenance of the chillers, according to the following schedule :

Chiller n°8: 27/01
Chiller n°7: 28/01
Chiller n°1: 29/01
Chiller n°2: 30/01
Chiller n°3: 31/01
Chiller n°4: 03/02
Chiller n°5: 04/02
Chiller n°6: 05/02

Impact: No impact is to be expected.

Start: 27-Jan-2020 0730Z 0830LT
End: 05-Feb-2020 1630Z 1730LT

Duration : 8 days

[DC5] Maintenance on Generator set

[DC5] Preventive mechanical maintenance of generating sets

Location : DC5 What is done : We will carry out generator maintenance according to this planing:

GE BAT 1: 01/29 GE LT1.2: 01/30 GE LT1.1: 01/31

Impact : No impact is to be expected.

Start : 29-Jan-2020 0700Z 0800LT

Duration : 3 days

[DC3] Load tests of generators

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Our teams and usual maintenance companies will be mobilized for the perfect workflow.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start: 2020-01-30 0800Z (0900LT)
End: 2020-01-30 1500Z (1600LT)

Duration: 7 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G1, F11

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G1, F11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 4th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G15, G16, B17

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G15, G16, B17) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 5th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks B18, B19, F1

A scheduled maintenance is planned in DC5-A (Room 120 - Racks B18, B19, F1) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 6th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[Amsterdam core router bb1.ams1] Router upgrade

Location : Amsterdam - core router bb1.ams1

What is done : Upgrade Software and Reload bb1.ams1 to fix FlowSpec issues. Rollback to previous release.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • start time : 10-Feb-2020 0500Z (0600LT)
  • end time : 10-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4h

  • start time : 11-Feb-2020 0300Z (0400LT)
  • end time : 11-Feb-2020 0700Z (0800LT)

Past Incidents

Tuesday 14th January 2020

No incidents reported

Monday 13th January 2020

[DC3] Maintenance of generators, scheduled 1 week ago

[DC3] Preventive mechanical maintenance of generators

We will carry out generator maintenance according to this planning:

Chain A: 13/01
Chain B: 14/01
Chain C: 15/01
Chain D: 16/01
Chain F1: 17/01
Chain F2: 20/01

No impact is to be expected.

Start: 2020-01-13 0700Z (0800LT)
End: 2020-01-21 1630Z (1730LT)

Duration: 8 days

Console Random 500 Internal Server Error on some console's pages

Our teams noticed 500 errors generated on various page on console.
Root cause has not been identified yet, investigations are currently being conducted.

We will update this status as soon as we have additional details.

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13/01/20 1600Z (1700LT)

Issue has now been fixed.
We are truly sorry for any inconvenience caused.

13/01/20 1400Z (1500LT)

Issue has been escalated to product team.

Databases [WEBHOSTING] Databases unavailability

Some database platforms are unavailable, and as a result, databases hosted on those platforms are unreachable.

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01.13.20 0930Z (1030LT)

Issue has been escalated to local team

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01.13.20 1120Z (1220LT)

The issue is now fixed. Do not hesitate to contact our support if you have any questions.

Sunday 12th January 2020

No incidents reported

Saturday 11th January 2020

Web [Web Hosting] - Load balancer issue

We are having an issue on one of our Web hosting's load balancer. The result is that all websites under this load balancer are not reachables. We are working on fixing it at the moment

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01.11.2020 1000Z (1200LT)

Issue has been escalated to local team

01.11.2020 1040Z (1240LT)

Issue is now fixed

Friday 10th January 2020

Global Backbone Traffic issue through Zayo

We received multiple reports regarding traffic issue through zayo.par.franceix.net.
We are currently investigating the issue with the network provider, and will update this status as soon as we have additional details.

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10/01/20 1420Z (1520LT)

Our network partner confirmed that the issue has now been fixed.
Traffic has been rerouted normally and latence should be good again.
Should you still face any issue, please get in touch with our support team by ticket.

10/01/20 1120Z (1220LT)

Traffic is temporarily being rerouted through AMS-IX.
Network performance is lower than expected, but it allows us to improve reachability while we are working on the issue with the network provider.

10/01/20 1030Z (1130LT)

Issue has been escalated to our Network team.
Awaiting further updates.

Thursday 9th January 2020

[AMS] Network Load balancer API, scheduled 1 week ago

[AMS] Network Load balancer API

We are launching an API maintenance on our Loadbalancer product.

Impact : API will not be accessible during maintenance. The loadbalancers are not impacted.

Start : 09-JAN-2020 0700Z 0800LT

Duration : 10 minutes

Wednesday 8th January 2020

No incidents reported