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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled Maintenance - Software upgrade

A scheduled maintenance is planned in DC5 in order to upgrade our optical transmission infrastructure.

The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact: no production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start : December 03st, 2020 - 08:00 UTC

Duration : 2 hours

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

[DC5] Scheduled maintenance Room 1 - Racks B5, B9, B10, B11

A scheduled maintenance is planned in DC5 (Room 1 - B5, B9, B10, B11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : December 09th, 2020 - 06:00 UTC

Duration : 2 hours

Past Incidents

Tuesday 24th November 2020

[DC5] Scheduled Maintenance - Software upgrade, scheduled 1 week ago

A scheduled maintenance is planned in DC5 in order to upgrade our optical transmission infrastructure.

The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact: no production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start : November 24th, 2020 - 08:00 UTC

Duration : 2 hours

Monday 16th November 2020

[NETWORK] DNS maintenance, scheduled 2 weeks ago

A maintenance operation needs to be performed on one of our DNS servers.

Impact : Access to online.net and related domains may encounter some slow downs.

Start : 16-Nov-2020 0700Z 0800LT

Duration : 15 minutes

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16/11/20 0720Z (0820LT)

Operation is complete

Sunday 15th November 2020

No incidents reported

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

No incidents reported

Thursday 12th November 2020

No incidents reported

Wednesday 11th November 2020

No incidents reported

Tuesday 10th November 2020

No incidents reported

Monday 9th November 2020

Dedibox Console [Dedibox] BMC creation and deletion issues

[Dedibox] BMC creation and deletion issues

We are currently encountering issues with BMC sessions. Creating and deleting BMC sessions can be stuck, causing the KVM to be unreachable.

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11.09.20 1320Z (1520LT)

Issue has corrected by our teams, BMC sessions should be available again.

11.09.20 1230Z (1430LT)

Issue has been escalated to local team