Update - The cluster is now stabilized, all the cerated volumes are available in Read and write. Nevertheless all create and resize actions are temporary forbidden.
Feb 24, 17:26 CET
Update - Service is recovering progressively. Our teams are still working on the cluster, and status will be updated as soon as we have additional details.
Feb 24, 11:23 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 11:07 CET
Investigating - We have an ongoing incident on our PAR-2 BLK cluster. Some clients may experience troubles pushing data or creating new volumes.
Feb 24, 09:33 CET
Elements - AZ
Operational
90 days ago
100.0
% uptime
Today
fr-par-1
Operational
90 days ago
100.0
% uptime
Today
fr-par-2
Operational
90 days ago
100.0
% uptime
Today
nl-ams-1
Operational
90 days ago
100.0
% uptime
Today
pl-waw-1
Operational
90 days ago
100.0
% uptime
Today
Elements - Products
Operational
90 days ago
100.0
% uptime
Today
Instances
Operational
90 days ago
100.0
% uptime
Today
BMaaS
Operational
90 days ago
100.0
% uptime
Today
Object Storage
Operational
90 days ago
100.0
% uptime
Today
Glacier
Operational
90 days ago
100.0
% uptime
Today
Kapsule
Operational
90 days ago
100.0
% uptime
Today
DBaaS
Operational
90 days ago
100.0
% uptime
Today
LBaaS
Operational
90 days ago
100.0
% uptime
Today
Container Registry
Operational
90 days ago
100.0
% uptime
Today
Domains
Operational
90 days ago
100.0
% uptime
Today
Elements Console
Operational
90 days ago
100.0
% uptime
Today
IoT Hub
Operational
90 days ago
100.0
% uptime
Today
Account API
Operational
90 days ago
100.0
% uptime
Today
Billing API
Operational
90 days ago
100.0
% uptime
Today
Dedibox - Datacenters
Operational
90 days ago
99.97
% uptime
Today
DC2
Operational
90 days ago
99.99
% uptime
Today
DC3
Operational
90 days ago
99.91
% uptime
Today
DC5
Operational
90 days ago
99.97
% uptime
Today
AMS
Operational
90 days ago
100.0
% uptime
Today
Dedibox - Products
Operational
90 days ago
99.83
% uptime
Today
Dedibox
Operational
90 days ago
100.0
% uptime
Today
Hosting
Operational
90 days ago
98.84
% uptime
Today
SAN
Operational
90 days ago
99.98
% uptime
Today
Dedirack
Operational
90 days ago
100.0
% uptime
Today
Dedibackup
Operational
90 days ago
100.0
% uptime
Today
Dedibox Console
Operational
90 days ago
100.0
% uptime
Today
Domains
Operational
90 days ago
100.0
% uptime
Today
Miscellaneous
Operational
90 days ago
100.0
% uptime
Today
Excellence
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
A scheduled maintenance is planned in DC5 (Room 1 - Racks B17, B19, B21, B22, B23) in order to optimize and upgrade our infrastructure.
It will be done gradually on the racks, in the same order as in the object of the maintenance.
As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.
Updates will be posted below as the maintenance is going on.
A scheduled maintenance is planned in DC5 (Room 1 - Racks B24, B25, B26, B27, B28) in order to optimize and upgrade our infrastructure.
It will be done gradually on the racks, in the same order as in the object of the maintenance.
As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.
Updates will be posted below as the maintenance is going on.
Resolved -
A public switch has rebooted in DC3 Room 3-2 Rack B18. Servers in that rack did not have public connectivity between 18:07 CET and 18:12 CET.
Feb 24, 18:07 CET
Completed -
The scheduled maintenance has been completed.
Feb 24, 09:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 CET
Scheduled -
A scheduled maintenance is planned in DC5 (Room 1 - Racks B12, B13, B14, B15, B16) in order to optimize and upgrade our infrastructure.
It will be done gradually on the racks, in the same order as in the object of the maintenance.
As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.
Updates will be posted below as the maintenance is going on.
Resolved -
The issue has been solved by our engineers, and the IPv6 connectivity is back online.
Feb 23, 16:25 CET
Investigating -
Due to an issue with the routers in rooms 101, 202 and 203 in DC2, IPv6 connectivity is no longer functional. Our network team is already investigating the issue as we speak.
Feb 23, 16:18 CET
Resolved -
This incident has been resolved.
Feb 23, 13:12 CET
Monitoring -
Rack A14 is now up. Still under monitoring.
Feb 9, 16:12 CET
Identified -
We encountered an issue on our power supply. Some servers may have rebooted on their own and are now up and running. Only Room 1-1 ; Rack A14 is still down.
Feb 9, 16:03 CET
Update -
Some of the servers might still be up. It may impact more rack. Still under investigation.
Feb 9, 15:44 CET
Investigating -
One of our racks in DC5 is currently down. We are investigating on the root cause.
Feb 9, 15:38 CET
Resolved -
This incident has been resolved.
Feb 23, 13:11 CET
Monitoring -
The switch is now available again, the issue was related to the optical port. We are monitoring the situation in the event our switch goes down again.
Feb 21, 09:33 CET
Update -
The on-call engineers have been notified and are currently investigating.
Feb 21, 08:40 CET
Investigating -
The public switch at DC5 room 1 bay D60 is currently down. We are contacting our on-call engineers in order to investigate.
Feb 21, 08:21 CET
Resolved -
This incident has been resolved.
Feb 23, 13:10 CET
Monitoring -
The website is back and we are still monitoring it to make sure it doesn't happen again.
Feb 19, 09:57 CET
Investigating -
Our public website is currently encountering issues, you might encounter 403 and 404 errors. We're investigating the situation.
Feb 19, 09:40 CET
Resolved -
The issue has been fixed and this incident is now resolved. Impacted addresses are available again.
Feb 23, 13:01 CET
Investigating -
We have detected an issue on the Webhosting WEB platform. Some email addresses might not be available through the webmail.
Feb 23, 12:54 CET
Completed -
Maintenance is complete and everything is back to normal.
Feb 19, 09:47 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:01 CET
Scheduled -
An emergency maintenance is planned on a RPN router in DC5 to perform hardware replacement. This router feeds RPN to racks D1 to D19 and racks C1 to C6.
The window of maintenance is of 1 hour and we expect the RPN downtime to be 30 minutes top. Your server will still be powered on and reachable on public network during the entire maintenance window.
Updates will be posted below as the maintenance is going on.
Start : February 19th, 2021 - 08:00 UTC - 09:00CET
Resolved -
This incident has been resolved.
Feb 18, 11:46 CET
Investigating -
One of our hosting platforms for the WEB offers is currently having issues. If your website is on that platform, it might be unavailable and shown as being under maintenance.
Feb 18, 11:13 CET
Completed -
The scheduled maintenance has been completed.
Feb 17, 13:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 CET
Scheduled -
A scheduled maintenance is planned in DC2 in order to upgrade our optical transmission infrastructure. The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.
Impact : No production downtime during the maintenance window.
Updates will be posted below as the maintenance is going on.
Completed -
The scheduled maintenance has been completed.
We have detected that the new replacement wasn't working and will try again at 1PM UTC (2PM ETC). Still no impact to be expected.
Feb 15, 12:01 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 11:30 CET
Scheduled -
A scheduled maintenance is planned on a RPN router in DC5 to perform hardware replacement. This router feeds RPN to racks D1 to D19 and racks C1 to C6.
No impact to be planned with the RPN during the operation.
Updates will be posted below as the maintenance is going on.
Start : February 15th, 2021 - 10:30 UTC - 11:30CET
Resolved -
Situation is now back to normal. We will keep monitoring electrical activity but services are now out of danger.
Feb 13, 16:15 CET
Update -
We are progressively moving rooms from power generators to main power. No impact on public services so far. We are closely monitoring the situation.
More updates to come.
Feb 13, 12:42 CET
Update -
DC2 is currently running on our power generator. We are closely monitoring situation.
Next update in the upcoming 15 minutes at most.
Feb 13, 12:03 CET
Update -
No direct impact on running services noticed so far. More details in the upcoming minutes.
Feb 13, 11:49 CET
Identified -
We are currently experiencing an electrical issue in DC2. Investigations ongoing, status will be updated in the upcoming minutes.
Feb 13, 11:38 CET