Sunday 6th January 2019

PAR - Node stuck

We have identified an issue regarding Instances for PARIS region. Symptoms : node blocked on “starting server” or “rebooting server”

Our engineering team is currently investigating the issue.

We will provide additional information through this status as soon as we have more to share. In the meantime, our support team is available to answer any further questions.

Thank you for your patience and sorry for the inconvenience.

*Next update in 2 hours.

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06012019 0451Z (0551LT)

The product team has identified the root cause and working on a fix

06012019 0551 (0651LT)

The issue is coming from our cluster, the rebalancing is ongoing.

06012019 0715 (0815LT)

We encountered an issue on our Storage cluster, re-balancing was mandatory to solve this problem, this is why instance was not properly starting. Everything is back to normal