Description of the issue : We have identified a bug in the snapshot functionality.
When a hot-snapshot is requested (on the web-console or via API), the snapshot process cannot complete properly if the following conditions apply:
Impact : In such cases the volume is left in "snapshotting" state, the snapshot is also in "snapshotting" state, so not available (it cannot be used to re-create a new volume). The instance is still running fine and can be used normally (no reboot observed). The instance cannot be stopped, rebooted, or any other action requested by the customer itself, it requires manual fixing by Scaleway team
Temporary disabling and fix : We are working on a definitive fix, so that hotsnapshot can be created again in all situations. Until the bug is solved, we have disabled the hotsnapshot feature for instances that match the above conditions : the API will refuse the creation. This will avoid customer's instance to be "blocked" (no action possible by customer). Note that the hot-snapshot feature is still available today for all other instances.