Wednesday 25th September 2019

Compute - ARM64 stucked stopping in PAR1

We are experiencing some issue with stopping instances on the ARM64 located in PAR1 on the P12 hypervisors. The issue will be fixed as soon as possible. Our team is fully mobilized to solve the problem.


09.26.19 0500Z (0700LT)

Certain instances remain blocked in rebooting / stopping / provisioning state. Team in charge was notified again to restore service as soon as possible. Our sincere apologies for inconvenience.

09.25.19 1920Z (2020LT)

The migrations is now terminated. Everything is back to normal.
If your instance is not reachable but appears as "powered-up", please try to reboot with another bootscript (the latest available).

09.25.19 1134Z (1334LT)

The product team has identified the root cause and working on a fix

09.25.19 1058Z (1258LT)

Issue has been escalated to local team