Saturday 12th October 2019

DC5-A Network RPN saturation between DC5-A and other locations

Due to a failure on our primary RPN link between DC5-A and other datacenters, RPN traffic may be saturated from/to this DC as all traffic has been rerouted to our backup link.
We will update this status as soon as we have additional details to share.

===================

10.13.19 0540Z (0740LT)

Optical level are stable, issue fixed.

10.13.19 0500Z (0700LT)

Link is now up since 25min, we still monitor it

10.12.19 2256Z (0056LT)

Fiber has been fixed but we have attenuation issues that prevent the link from getting back up. Still working on the issue with on-site teams

10.12.19 1840Z (2040LT)

Physical cable cut has been localized, teams are now on working on fixing it and restoring network.

10.12.19 1645Z (1845LT)

Our network provider is suspecting a cut on their end, they are still investigating the issue with a team on-site.
No ETA yet, we will keep you updated.

10.12.19 1445Z (1645LT)

Our teams are still focused on the issue.
We have both Network engineers and datacenter technicians doing cross-tests between datacenter.
Status will be updated as soon as we have additional information.

10.12.19 1000Z (1200LT)

Issue has been escalated to the datacenter.
Awaiting further updates.