Friday 10th January 2020

Global Backbone Traffic issue through Zayo

We received multiple reports regarding traffic issue through zayo.par.franceix.net.
We are currently investigating the issue with the network provider, and will update this status as soon as we have additional details.

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10/01/20 1420Z (1520LT)

Our network partner confirmed that the issue has now been fixed.
Traffic has been rerouted normally and latence should be good again.
Should you still face any issue, please get in touch with our support team by ticket.

10/01/20 1120Z (1220LT)

Traffic is temporarily being rerouted through AMS-IX.
Network performance is lower than expected, but it allows us to improve reachability while we are working on the issue with the network provider.

10/01/20 1030Z (1130LT)

Issue has been escalated to our Network team.
Awaiting further updates.