Wednesday 6th May 2020

Billing API [Scaleway Elements] UK credit cards issue

We have noticed an issue with credit cards issued by UK banks, particularly with these:

  • NATIONAL WESTMINSTER BANK PLC
  • THE ROYAL BANK OF SCOTLAND PLC

We are currently investigating this issue. Payments with UK cards may fail unexpectedly at the moment.

===================

06/05/20 1715Z (1915LT)

Following further investigations from our Billing team, we did not notice any issue with either our billing API or Payment Service Provider requests.
For some reasons, some transactions are still refused by some UK banks.
If you are still experiencing issues paying your invoice, we recommend getting in touch with your bank about it, or try with a different credit card/bank.

06/05/20 1715Z (1915LT)

Issue has been escalated to local team