Tuesday 23rd June 2020

Mail [MAIL] SMTP servers unreachable

We are currently encountering an issue with our SMTP servers.
Your email may not be delivered properly. Our webhosting team is investigating on the situation.

Next update once we have more information


06/27/2020 1000Z (1200LT)

Everything is back to normal. No more latency on our SMTP server.

06/23/2020 0900Z (1100LT)

Due to an overload on our server, the SMTP server was unreachable. It has been fixed, but the email may take a few seconds to be send.
We are still working on the delay issue.

06/23/2020 0845Z (1045LT)

The product team has identified the root cause and working on a fix

06/23/2020 0830Z (1030LT)

Issue has been escalated to local team