Friday 31st July 2020

Object Storage Services instabilities following internal outage

Following an internal outage, we noticed stability issues on the following products :

  • Object Storage :
    Partial loss of traffic in PAR.
  • Container Registry :
    Unavailability in PAR.
  • Compute VMs :
    Cannot perform some actions (start/stop/snapshot creation).
  • Kapsule :
    Cannot start new nodes or scale down/up existing clusters in PAR.
  • Database :
    Automatic backup and restoration unavailable on AMS.
    Provisioning may also fail in PAR, but no impact on running instances.

We are working with all teams involved in order to identify impacted services, and will keep updating this status as we go.

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08.02.20 1423Z (1623LT)

Our teams have been able to stabilize the services.
If you notice any issue(s) please contact our support team.

08.02.20 1215Z (1415LT)

We have noticed that some issues persist. Our team is currently investigating. Thank you for your understanding.

07.31.20 1315Z (1515LT)

Our teams have been able to restart all services and ensure they were stable again.
If you are still experiencing any issue on your end, please directly contact our support team by ticket about it.

07.31.20 1130Z (1330LT)

Issue noticed on a few infrastructure servers.
We are working with involved teams to perfectly identify impacted services.
Status will be updated as soon as we have additional details.