Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Scheduled maintenance in Room 3-2 / Racks : D1→D23 E1→E21 F1→F21

A scheduled maintenance is planned in part of the room 3-2, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : D1→D23 E1→E21 F1→F21

As a result, servers will lose their public network connectivity during less than 15s as our router will be moved to another equipment, but private network connectivity will still be functional.

If your server is in the said racks, you will receive a ticket on your account.

Start : April 14th, 2020 - 0600 UTC (0800 LT)

Maintenance window : 180 minutes

[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will do the semi-annual maintenance of the distribution pumps.Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Tuesday 14/04 Sub-stationA
Wednesday 15/04 Sub-stationB
Thursday 16/04 Sub-stationC

Substations A and B supply the chilled water network of the computer halls.Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : None

Start : 14-Apr-2020 0800Z 0900LT
End : 16-Apr-2020 1700Z 1800LT

Duration : 3 Days

[DC3] Scheduled maintenance in Room 4-4 / Racks : A1→A23 B1→B23 C1→C22 D1→D22

A scheduled maintenance is planned in part of the room 4-4, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : A1→A23 B1→B23 C1→C22 D1→D22

As a result, servers will lose their public network connectivity during less than 15s as our router will be moved to another equipment, but private network connectivity will still be functional.

If your server is in the said racks, you will receive a ticket on your account.

Start : April 16th, 2020 - 0600 UTC (0800 LT)

Maintenance window : 180 minutes

[DC3] Update PLC software - Generators load tests

[DC3] Update PLC software on F1/F2 chains and load test of generators on F1 / F2 chains

Load tests of generators on IT chains with F1 line up backup test

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2. During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.

Descripton of operations :

21/04/2020: Morning: Load test on the electric chain A with F1 line up backup test.

Afternoon: Load test on the electric chain B with F1 line up backup test.

22/04/2020: Morning:Load test on the electric chain C with F1 line up backup test.

Afternoon: Load test on the electric chain D with F1 line up backup test.

23/04/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2. During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario. 

Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Start : 21-Apr-2020 0700Z 0800LT
End : 23-Apr-2020 1700Z 1800LT

Duration : 3 Days

Past Incidents

Wednesday 8th April 2020

No incidents reported

Tuesday 7th April 2020

[DC2] Infrastructure network switch emergency maintenance, scheduled 1 day ago

[DC2] Infrastructure network switch emergency maintenance

Location : DC2

What is done : We need to urgently replace a switch used for our internal infrastructure, as it is showing signs or near death.

Impact : Dedibackups 13 & 14 on DC2 will be unavailable during the whole maintenance. We will monitor for future impact after intervention.

Start : 07-Apr-2020 1600Z (1800LT)

Duration : 30 minutes

Global Backbone IPv6 connectivity issue with Free network

Our teams have been alerted regarding IPv6 connectivity issues between Free and our network.
It is currently being investigated by our network team, and we will update this status as soon as we have additional details.

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07/04/20 1230Z (1430LT)

Part of our IPv6 traffic with Free has been rerouted, performances seem to be better.
Please get in touch with our support team if you are still facing any issue.

07/04/20 1200Z (1400LT)

Issue escalated to our network team, under investigation.

Compute Nodes [SCW] Hot snapshot may fail

We are encountering an issue with our hot snapshot feature. Some of them might fail or get stucks for a few hours.

Next update as soon as possible

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04/07/20 0530Z (0730LT)

Issue has been fixed

04/07/20 0830Z (1030LT)

The product team has identified the root cause and working on a fix

04/07/20 0800Z (1000LT)

Issue has been escalated to local team

Monday 6th April 2020

Kapsule Some Kapsule clusters and controle plane are unreachable

Our teams noticed that some Kapsule clusters and control planes were unreachable.
Our Kapsule team is currently investigating the issue.

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06/04/20 1400Z (1600LT)

Issue is fixed for all control planes, do not hesitate to contact us if you still experience any issue

06/04/20 1200Z (1400LT)

Product team is currently working on the issue.

Sunday 5th April 2020

No incidents reported

Saturday 4th April 2020

[RPN] Major maintenance between AMS <=> PAR, scheduled 3 days ago

Due to planned, major maintenance from our provider, RPN reachability between Amsterdam and Paris will be impossible.

We sincerely apologize for this inconvenience.

Impact: RPN AMS <=> PAR unavailability during the maintenance

Start: 04-Apr-2020 2159Z 2359LT
End: 05-Apr-2020 0400Z 0600LT
Duration: 6 hours (maximum)

Friday 3rd April 2020

Compute Nodes [Scaleway] DEV and GP instances not provisioning

DEV and GP instances not provisioning

DEV instances are not currently provisioning properly and can not be created.

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03/04/20 1600Z (1800LT)

Issue has been escalated to local team, that is working to fix the issue

03/04/20 1800Z (2000LT)

The issue has been solved

Compute Nodes [Scaleway] C2 instances functioning issues

We are currently facing a problem related to actions on C2 instances. There are no actions possible, as instances stuck, it includes booting or creation.

Impact: The creation of C2 instances is impossible, the starting of existing instances does not work.

Team in charge was already informed, they are investigating to find a solution as soon as possible. Our apologies for any inconvenience.

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03/04/2020 1400Z (1600LT)

Issue has been escalated to local team

Thursday 2nd April 2020

[Scaleway] Various instances functioning issues

We are having issues with various Scaleway instances in Paris. There are no actions possible, as instances stuck. It includes booting, snapshotting or creation. Team in charge was already informed, they are investigating to find a solution and restore all instances as soon as possible.

Our apologies for an inconvenience.

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02/04/2020 0555Z (0755LT)

Issue has been escalated to local team

02/04/2020 0720Z (0920LT)

Worker is now back online and servers are available again.