All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Network] Scheduled Maintenance on Network

One of our network supplier must perform an emergency maintenance on his network.

Maintenance window is from January 18th, 2019 at 11:00 pm UTC to January 19th, 2019 at 05:00 am UTC.

The expected Impact duration is six hours at the maximum, during the maintenance window.

Start : 18-Jan-2018 2259Z 2359LT

Duration : 6 hours maximum

Past Incidents

Tuesday 11th December 2018

[ODS] Scheduled instances reboot, scheduled 1 month ago

In order to improve stability on our ODS solution, we are scheduling a short maintenance on ODS instances.
Services will be restarted by batch, starting at 0800LT (0700Z) and ending around 1000LT (0900Z).

Impact : Services will be down during a few minutes until reboot is complete and services are correctly restarted.

Start : 11-Dec-2018 0700Z 0800LT

Duration : 5-10 minutes at most

UPDATE: Instances with these IPs 62.210.16.15 / 10.90.254.123 are currently not answering. We are doing our best to fix this as soon as possible

  • Our team has identified the issue, it should be completely fixed soon.
  • Issue has been fixed, everything is back to normal.

Sunday 9th December 2018

Web Web hosting access issues

We are observing multiple issues on our web hosting platform which may affect the accessibility of your website. You may encounter 500 errors or blank pages. Our teams are aware of the issue and are working on its resolution.

Update : 10/12/2018 1440Z (1440LT)

We had an issue with our infrastructure at certain time of the night (LT). We fixed it and will deliver a solution so it won't happen again. 500 errors are now fixed.

Saturday 8th December 2018

No incidents reported

Friday 7th December 2018

No incidents reported

Thursday 6th December 2018

DC2 [DC2] interruption service on Room 101 Rack N13 Block N

We have detected an issue in DC2, Room 101 Rack N13 Block N.
Servers are not reachable for the moment.

We are currently investigating.

Update : 07-Dec-2018 1620Z (1720LT)

After multiple physical intervention on rack, block is still not responding and we are unable to restore services.
Impacted customers will be contacted directly by ticket.

Wednesday 5th December 2018

No incidents reported

Tuesday 4th December 2018

No incidents reported

Monday 3rd December 2018

Web SSL certificate generation interrupted

We have identified an issue with our SSL generation service, it is currently offline for investigation, it shall be restored as soon as possible. We apologise for the inconvenience.

Next update by 04/12/18 0800Z (0900LT)

UPDATE: We have now fixed this issue and the certifiactes are now generating correctly