All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Thursday 16th May 2019

No incidents reported

Wednesday 15th May 2019

No incidents reported

Tuesday 14th May 2019

No incidents reported

Monday 13th May 2019

DC5 Network incident Room: 1 Rack: D15

There is an ongoing network incident in room: 1 rack: D15, all concerned servers are unavailable. Our teams are working on restoring the connectivity.

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13/05/19 1945Z (2145LT)

The product team has identified and fixed the issue, connectivity is restored.

Sunday 12th May 2019

DC3 [PAR] Switch unavailability - Room 4-6 Rack B11

We have detected an issue on the switch for this rack.
Our datacenter and network teams are working on it to restore the service as quickly as possible.
We will keep you updated as soon as we have more information.

UPDATE: The switch has been fixed, servers are now reachable.

Console [ONLINE]Issue with tasks on dedicated servers

We are currently experiencing an issue with the tasks awaiting on servers. It prevents RAID configurations to finish, and a few installations like ESXi as well.

Our team is currently working on it in order to resolve it as quickly as possible.

If you are experiencing this issue we invite you to restart the installation as soon as the status is resolved by our team.

Update 05.12.2019 1430Z (1630LT)

Issue has been identified and fixed. Reboot can be necessary in some cases

Saturday 11th May 2019

Console Archlinux master 64bits installation script inoperative

Our installation script for Archlinux master 64bits is inoperative, the issue has been escalated to the product team and is currently being investigated
If possible, we invite you to use the KVM of your server.

We will update this status as soon as we have more information

Friday 10th May 2019

No incidents reported