Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Thursday 16th May 2019

No incidents reported

Wednesday 15th May 2019

No incidents reported

Tuesday 14th May 2019

No incidents reported

Monday 13th May 2019

DC5 Network incident Room: 1 Rack: D15

There is an ongoing network incident in room: 1 rack: D15, all concerned servers are unavailable. Our teams are working on restoring the connectivity.

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13/05/19 1945Z (2145LT)

The product team has identified and fixed the issue, connectivity is restored.

Sunday 12th May 2019

DC3 [PAR] Switch unavailability - Room 4-6 Rack B11

We have detected an issue on the switch for this rack.
Our datacenter and network teams are working on it to restore the service as quickly as possible.
We will keep you updated as soon as we have more information.

UPDATE: The switch has been fixed, servers are now reachable.

Console [ONLINE]Issue with tasks on dedicated servers

We are currently experiencing an issue with the tasks awaiting on servers. It prevents RAID configurations to finish, and a few installations like ESXi as well.

Our team is currently working on it in order to resolve it as quickly as possible.

If you are experiencing this issue we invite you to restart the installation as soon as the status is resolved by our team.

Update 05.12.2019 1430Z (1630LT)

Issue has been identified and fixed. Reboot can be necessary in some cases

Saturday 11th May 2019

Console Archlinux master 64bits installation script inoperative

Our installation script for Archlinux master 64bits is inoperative, the issue has been escalated to the product team and is currently being investigated
If possible, we invite you to use the KVM of your server.

We will update this status as soon as we have more information

Friday 10th May 2019

No incidents reported