Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[DEDIBOX] - [DC2] room 101- g23-8 - Dedibox server down

Investigating - A Dedibox server in the DC2 room 101- g23-8 is currently experiencing an outage. The issue is suspected to be related to a power supply unit (PSU) failure. This may result in the server being unavailable until the issue is resolved.
Jul 29, 2025 - 17:14 CEST

[SGTW] - SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

[WEBHOSTING] Blacklist Microsoft

Investigating - The IP 51.159.208.135 is blacklisted by Microsoft.

We are currently working on it.
Jun 30, 2025 - 15:06 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Operational

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Operational

Transactional Email Operational

IAM Operational

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Degraded Performance

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[COCKPIT] Grafana version upgrade Aug `12`, `2025` `10:00`-`13:00` CEST

We will be upgrading Cockpit's version of Grafana to v12.
During the maintenance window, you may experience short latencies when accessing dashboards. We recommend you do not create new dashboards or edit existing ones during that window to avoid side effects.
No impact is expected on all other actions.
We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Posted on Jul 25, 2025 - 17:17 CEST

Past Incidents

Aug 1, 2025

[Redis] - [IRED] Loss of public IP

Resolved - This incident has been resolved.
Aug 1, 13:59 CEST

Update - We are continuing to monitor for any further issues.
Jul 31, 15:53 CEST

Monitoring - Some Redis 2-node HA instances are still experiencing issue with their public endpoint, which became unreachable.
Jul 31, 15:51 CEST

Jul 31, 2025

[NETWORK] - Stockholm - Traffic blackhole

Resolved - An internal configuration issue caused a traffic blackhole in Stockholm.
This issue impacted the availability of our public products in the Stockholm region.
The issue has been resolved and the traffic is now correctly routed.
Jul 31, 17:18 CEST

[IPAM] - [fr-par] Service degradation

Resolved - This incident has been resolved.
Jul 31, 12:54 CEST

Investigating - At 09:37 UTC, the IPAM service experienced partial unavailability. This may have resulted in difficulties managing IP addresses within the fr-par region. Our team is actively working to resolve the issue and restore full functionality.
Jul 31, 12:02 CEST

[IPAM] - [fr-par] Service degradation

Resolved - This incident has been resolved.
Jul 31, 12:47 CEST

Investigating - At 09:37 UTC, the IPAM service experienced partial unavailability. This may have resulted in difficulties managing IP addresses within the fr-par region.

Our team is actively working to resolve the issue and restore full functionality
Jul 31, 12:08 CEST

[Redis] - [IRED] Loss of public IP

Resolved - Some Redis 2-node HA instances experienced issue with their public endpoint, which became unreachable.
This issue has been resolved for the affected instances, we are monitoring them.
Jul 31, 12:11 CEST

Jul 30, 2025

[IPAM] - All AZs - IP booking and updating issues

Resolved - We experienced issues with IPAM, which affected the ability to book and update IPs across all availability zones. This may have had an impact on the provisioning and management of your IP addresses. It lasted from 10:17 AM to 10:24 AM and is now resolved.
Jul 30, 10:00 CEST

Jul 29, 2025

[Dedibox]- Debian 10 installation issue

Resolved - The anomaly originated from Debian 10 “Buster,” which had been EOL since June 30, 2024.
Following this, Debian switched its packages to archive repositories, meaning that the repositories were no longer available on the current repositories.
We had to update this installation process on our end to take the correct repositories into account.

This has now been done, and Debian 10 installations are once again working as expected.

Thank you for your patience and cooperation!
The Scaleway support team remains available if you need any assistance.
Jul 29, 15:06 CEST

Investigating - We are currently investigating this issue.
Jul 17, 07:05 CEST

Jul 28, 2025

[Serverless Jobs] - [NL-AMS] - Logs visibility issue

Resolved - Between 24 July 2025 at 10:13 UTC and 28 July 2025 at 13:00 UTC, some clients in the NL-AMS Region experienced issues accessing or viewing the logs of their Serverless Jobs.
Logs from jobs executed during this period may be temporarily or permanently inaccessible.
Jul 28, 16:44 CEST

[INSTANCE] - [NL-AMS-1] Instance creation failure

Resolved - This incident has been resolved.
Jul 28, 15:59 CEST

Update - We are continuing to monitor for any further issues.
Jul 28, 15:59 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 10:03 CEST

Investigating - Due to an internal issue, it is currently not possible to create new instances in the NL-AMS-1 region.

This may affect the scalability and deployment of your services.
Jul 28, 09:54 CEST

[Serverless Functions/Containers] - [fr-par] - Resources creation pending

Resolved - This incident has been resolved.
Jul 28, 14:23 CEST

Investigating - Another recurrence of the issue https://status.scaleway.com/incidents/kzqlg7926xqh happened between 08:06 and 08:32 UTC.
A faulty internal dependency is causing delays in our container (and other resources) deployment process.
Retrying now might solve the issue.
Everything is ok now, but we are reopening the status as the concerned team is working on it.
Sorry for any inconvenience.
Jul 28, 10:50 CEST

[BLOCK STORAGE] - [FR-PAR-1] Disruptions on SBS for actions on volumes

Resolved - This incident has been resolved.
Jul 28, 10:04 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 06:08 CEST

Identified - SBS issue for actions on volumes, new instances using SBS cannot boot. Instance already running still working.
Jul 23, 20:19 CEST

[Redis] - Instance creation currently unavailable

Resolved - This incident has been resolved.
Jul 28, 09:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 15:21 CEST

Update - We are continuing to work on a fix for this issue.
Jul 23, 15:16 CEST

Update - We are continuing to work on a fix for this issue.
Jul 23, 12:36 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 23, 12:35 CEST

Investigating - It is currently not possible to deploy new Redis instances or perform actions on existing ones.
Our teams are currently investigating the situation.
We will update this status as soon as we have more information.
Jul 23, 11:18 CEST

[CAAS] - [FR-PAR] - Container creation pending

Resolved - This incident has been resolved.
Jul 28, 09:51 CEST

Monitoring - Our team has just done the necessary and we are seeing a clear improvement in the deployment of containers.
Jul 28, 09:14 CEST

Investigating - Since this morning, customers have been experiencing delays in the creation of serverless containers in the fr-par region. This issue may result in the inability to deploy new containers and potential delays in service availability.
Jul 28, 08:31 CEST

[WEBHOSTING] Server Update

Completed - The scheduled maintenance has been completed.
Jul 28, 09:10 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:00 CEST

Scheduled - Server: cPanel platforms pf-001 AMS and pf-001 WAW
A downtime of 10 min can be expected on each platform during the maintenance.
Jul 25, 17:06 CEST

Jul 27, 2025

[WBHE/WBHD] - Websites show "421 Misdirected Request" when using Cloudflare.

Resolved - This incident has been resolved.
Jul 27, 14:10 CEST

Update - We are continuing to investigate this issue.
Jul 27, 14:10 CEST

Investigating - Our cPanel platforms are currently experiencing an issue where websites using Cloudflare are displaying the error "421 Misdirected Request".
This may result in websites being inaccessible or experiencing intermittent downtime.
Jul 27, 12:14 CEST

Jul 26, 2025

[SUPPORT] Unavailability of support

Resolved - This incident has been resolved.
Jul 26, 16:02 CEST

Identified - Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.
We apologize for this inconvenience.
Jul 26, 15:55 CEST

Jul 25, 2025

[MONGODB] - FR-PAR - Deployment Issues

Resolved - This incident has been resolved.
Jul 25, 18:49 CEST

Investigating - **Short Description:** On July 25, 2025, at 15:44 UTC, there were issues with the deployment or reconfiguration of MongoDB services in the FR-PAR region. This may have caused delays or failures in the creation or modification of MongoDB instances, potentially affecting the availability and performance of your databases.
Jul 25, 18:48 CEST

[DEDIBOX] - [fr-par-1] Switches reboot

Resolved - Short description: On July 25th, at 15:42 UTC, switches in rack D14 experienced a reboot, impacting public services for racks D14 to D16 and rpn services for rack D14. Services were restored at 15:47 UTC.

Note : incident is already over
and cause it most likely power failure in the rack as both switch rebooted at the same time
Jul 25, 18:11 CEST

[CAAS/FAAS] - [fr-par] - VPC Serverless

Resolved - This incident has been resolved.
Jul 25, 10:35 CEST

Monitoring - It seems the issues affected the VPC-enabled Serverless functions and containers in the Paris region from Jul 25, 2025, 9:21:45 AM CEST to Jul 25, 2025, 9:29:49 CEST.

The problem has been resolved, and VPC Serverless containers that were previously unable to scale should now be operational.

We are actively monitoring the situation for any increased errors and ensuring the stability of the services.

If you experience any further issues, please reach out to our support team.
Jul 25, 09:57 CEST

Investigating - Containers and Functions can't start or scale

Since 25th of July 2025, 7:29:49 AM UTC, it is not possible to start or scale VPC-enabled functions and containers in the Paris region. This may affect the availability and scalability of your applications.
Jul 25, 09:43 CEST

[VPC-API/IPAM] - [fr-par] VPC API down

Resolved - This incident has been resolved.
Jul 25, 10:05 CEST

Monitoring - Between 9:15 and 9:30, the VPC API experienced a downtime in the Paris region. T

This incident affected all operations related to IP address booking on IPAM and all operations on VPCs and private networks.
Jul 25, 10:01 CEST

Jul 24, 2025

[KAPSULE] - Node provisioning issue

Resolved - This incident has been resolved.
Jul 24, 07:46 CEST

Investigating - Due to an internal issue, the latest node versions (1.32.[4-7], 1.31.[8-11], 1.30.[12-14]) are currently not provisioning in every region.
This incident is expected to be fully mitigated by 17:30. This may impact the creation of new nodes and the scaling of existing pools updated to latest patch versions.
Jul 23, 17:25 CEST

Jul 23, 2025

[DC2] Public Switch Issue - Room 101 Rack G32

Resolved - The incident has been resolved.
Jul 23, 15:15 CEST

Identified - The chassis was rebooted and servers are now being brought back online.
Jul 23, 15:05 CEST

Investigating - We have detected that public switch was down in DC2 Room 101 Rack G32

Servers in that rack currently have no network access and are unreachable.
Jul 23, 14:36 CEST

[fr-par-2] - Degraded performance across several services

Resolved - This incident has been resolved.
Jul 23, 12:35 CEST

Update - We are continuing to monitor for any further issues.
Jul 15, 22:20 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 18:21 CEST

Investigating - Issues on fr-par-2 impacting multiple products. Our team is actively working on it.
Jul 15, 17:40 CEST

Jul 22, 2025

[VPC] Connectivity Issues for some GPU Instances in NL-AMS-2

Resolved - We experienced connectivity issues with some GPU Instances within the VPC in the NL-AMS-2 region.
The incident occurred between 09:07 UTC and 14:32 UTC.
The issue has been resolved.
Jul 22, 18:20 CEST

[IAM] ELT - Organization Switch Issue After User Role Migration

Resolved - This incident has been resolved.
Jul 22, 15:47 CEST

Monitoring - A fix has been deployed at 9:45 CET, we are monitoring the issue.
Jul 18, 11:12 CEST

Identified - Our team is actively working on the situation.
A potential fix is under testing and will be deployed if confirmed.
Jul 17, 15:15 CEST

Investigating - We're currently investigating an issue preventing some users from switching organizations, following their migration from Guest to Member.

The issue affects a limited number of users who belong to multiple organizations.
In many cases, clearing browser cookies resolves the issue.
Jul 17, 10:00 CEST

[Dedibox - DC2] Switch down room 101 rack g27

Resolved - The rack is out of service.
Impacted customer will be contacted and a replacement will be offered.
Jul 22, 08:57 CEST

Investigating - We currently have a switch down for this rack.
Servers on this rack are unreachable.
We are investigating on the root cause.
Jul 21, 15:45 CEST

Jul 21, 2025

Unresolved incident: [SGTW] - SMS Routing to US Numbers.

Jul 20, 2025

No incidents reported.

Jul 19, 2025