Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Orange impact: Major
Blue impact: Maintenance

[DEDIBOX/ELEMENTS]-UCEPROTECTL3 BLACKLIST

Identified - Our IP ranges are currently blacklisted at UCEPROTECTL3.

Our engineers are currently working on resolving this.
Nov 18, 2024 - 08:16 CET

[NETWORK] Network slowness in fr-par region

Monitoring - Since Friday morning (around 11:30am), our API Gateway has been experiencing instabilities in the fr-par zone. These instabilities have since been restored by our engineers, who have been monitoring the situation since 2:55pm.

If you are still experiencing slowness, we invite you to create an incident ticket with our support team.

The Scaleway team thanks you for your cooperation and understanding!
Nov 15, 2024 - 15:59 CET

[registry] [fr-par] certificate issue causing push/pull issues

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 2024 - 20:36 CET

Update - We are continuing to investigate this issue.
Nov 14, 2024 - 19:30 CET

Update - We are continuing to investigate this issue.
Nov 14, 2024 - 19:17 CET

Investigating - Starting on 2024/11/14 17:47 UTC, clients might experience issues pushing/pulling images from rg.fr-par.scw.cloud due to a certificate issue.

As a result, users from Serverless Functions/Containers using an image hosted on rg.fr-par.scw.cloud might also get impacted, as their functions/containers won't be able to start (unable to pull images). Impacts for Serverless Functions/Containers are:
- instances that cannot start (scale up might be impossible)
- requests timeouting or 5xx errors if no instances are available

We are currently investigating this issue, and apologize for the inconvenience.
Nov 14, 2024 - 19:13 CET

[Serverless Jobs] jobs stuck in queued status

Monitoring - The fix has been applied, a job run should be able to be run normally

We are monitoring the situation
Nov 12, 2024 - 12:36 CET

Identified - The issue has been identified and a fix will be deployed
Nov 12, 2024 - 11:07 CET

Investigating - Jobs can no longer be running in the cluster, they stuck in queued status

Our team is actively working on restoring full functionality. Please bear with us as we address the issue to ensure reliable service
Nov 12, 2024 - 10:49 CET

[WEBHOSTING] Blacklist Microsoft

Investigating - pf-1010.whm.fr-par.scw.cloud/51.159.128.187 blacklisted by Microsoft.

We are currently working on it.
Nov 05, 2024 - 17:06 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs). We are currently making a few adjustments to enhance your navigation and overall experience. Over the next couple of weeks, you will see some changes to the website. Our team is here to assist you, and we appreciate your patience.

Dedibox - Products Partial Outage

Dedibox Partial Outage

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Partial Outage

RPN Operational

Dedibox Console Operational

Elements - Products Partial Outage

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Scaleway Glacier Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Operational

Container Registry Partial Outage

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Partial Outage

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Operational

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Elements - AZ Partial Outage

fr-par-1 Partial Outage

fr-par-2 Operational

fr-par-3 Partial Outage

nl-ams-1 Partial Outage

pl-waw-1 Partial Outage

nl-ams-2 Partial Outage

pl-waw-2 Partial Outage

nl-ams-3 Partial Outage

pl-waw-3 Partial Outage

Dedibox - Datacenters Partial Outage

DC2 Partial Outage

DC3 Partial Outage

DC5 Partial Outage

AMS Partial Outage

Miscellaneous Operational

Excellence Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

[NETWORK][PAR2] Migration of our backbone infrastructure

Completed - The scheduled maintenance has been completed.
Nov 19, 19:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 CET

Scheduled - As part of our backbone resiliency upgrade plan, we are planning a network migration of our backbone infrastructure in PAR2 from 7AM to 7PM, Nov 19 2024.
There is no impact to be expected during this maintenance, feel free to contact the support team if you have any questions.
Nov 15, 14:32 CET

Nov 18, 2024

[Webhosting]-cPanel Platform Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 CET

Scheduled - Operating System, kernel update on pf-012
Nov 15, 15:36 CET

[Webhosting]-cPanel Platform Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 11:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 CET

Scheduled - Reason: Operating System, kernel update on pf-1007
Nov 14, 16:04 CET

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

[Dedibox] DC5 room 1 rack A39 - pub network down

Resolved - This incident has been resolved.
Nov 15, 05:31 CET

Investigating - The Chouchou switch in DC5 room 1 rack A39 is down.
We are currently investigating this issue.
Nov 14, 22:10 CET

Nov 14, 2024

[M&Q]-High latency of Messaging and Queuing services on fr-par and nl-ams

Resolved - This incident has been resolved.
Nov 14, 17:45 CET

Investigating - We are currently investigating this issue.
Nov 14, 17:21 CET

[Network]-RPN router ex33-s44-2.rpn.dc3 control-plane failure

Resolved - This incident has been resolved.
Nov 14, 10:45 CET

Investigating - We are experiencing RPN connectivity downtime, we are currently investigating this issue.
Nov 13, 16:32 CET

Nov 13, 2024

Nov 12, 2024

[DC2] Switch down Room 101 - Zone 101 - Rack G21 - Bloc L

Resolved - This incident has been resolved.
Nov 12, 15:17 CET

Identified - Servers in these racks currently (18 servers) are without network connectivity (pub and rpn included)
Nov 12, 10:16 CET

[Serverless Jobs] Intermittent DNS resolution failure

Resolved - The issue has been resolved
Nov 12, 12:50 CET

Monitoring - The fix has been applied and now we are monitoring the situation
Nov 8, 17:18 CET

Update - The fix has been applied, new jobs should be working normally.

However running jobs may still see failed DNS requests or be terminated.

We are currently finishing the update which should be finished this afternoon.
Nov 8, 12:15 CET

Identified - The issue has been identified and a fix will be deployed

However there will be a limited network disruption during the deployment process
Nov 8, 10:30 CET

Investigating - The DNS service is currently experiencing degradation, leading to intermittent request failures.

Our team is actively working on restoring full functionality. Please bear with us as we address the issue to ensure reliable service
Nov 7, 17:38 CET

Nov 11, 2024

[S3] issue on NL-AMS

Resolved - This incident has been resolved.
Nov 11, 17:55 CET

Monitoring - A fix has been implemented. We are monitoring the issue.
Nov 11, 14:09 CET

Update - Queries may be slow or result to 500 response.
This impact instance on snapshot feature and Kapsule autoscaling.
Nov 11, 13:05 CET

Update - We are continuing to investigate this issue.
Nov 11, 12:17 CET

Investigating - Some pods and nodes stuck in creating state

Our engineers are currently investigating the cause
Nov 11, 11:59 CET

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

[Instances] Issues while attaching or detaching b_ssd volumes on fr-par-1

Resolved - This incident has been resolved.
Nov 8, 16:25 CET

Update - The root cause of this incident has been identified and resolved, times to attach a disk are back to normal. We are actively monitoring to ensure stability.
Nov 7, 16:18 CET

Monitoring - As of 10:05 UTC, a workaround has been implemented to resolve the issue. However, you may still experience longer-than-usual times when attaching a b_ssd volume to an instance.
If your volume is marked as attached to your Instance but is not visible in the OS, please detach and reattach the volume to your Instance to fix the issue.
We are still investigating the root cause, and we will provide further updates as soon as possible.
Nov 7, 11:59 CET

Investigating - We have detected a small proportion of b_ssd volumes stuck in hotsyncing during attach or detach on fr-par-1.
Nov 6, 16:12 CET

[DC3] - Switch s46-F2.dc3 rebooted

Resolved - Reboot occurred this afternoon at 3:06 PM (Paris timezone) and production is back to the normal
For information:
Room s46
Cabinet: F2
Nov 8, 15:22 CET

Nov 7, 2024

[TEM] - Domain validation exceeded process time

Resolved - This incident has been resolved.
Nov 7, 17:50 CET

Investigating - The time to check a domain is abnormally long. Users that use auto-configuring setting are not able to configure their domain.
Nov 7, 15:45 CET

[pl-waw-2] - Block storage downtime

Resolved - [14:25 UTC] Internal maintenance led to an incorrect network configuration making 3 servers unreachable by the Cluster.
[14:59 UTC] The configuration has been fixed and the Cluster has returned to a healthy state.

Preventive measures have been taken to prevent another mishandling during this kind of maintenance.

Impact: Cluster remained with degraded performance (slow I/O) and limited unavailability (2% of clients). Creation of new volumes was blocked until full cluster recovery.
Nov 7, 17:22 CET

Monitoring - Cluster is now healthy, We are under investigation
Nov 7, 16:08 CET

Update - Cluster is now healthy, We are under investigation
Nov 7, 16:06 CET

Investigating - Since 13H40 UTC block storage cluster is experiencing difficulties following crash of 2 servers.
Our team is mobilized to restore service as soon as possible.
Nov 7, 15:58 CET

[SERVERLESS DATABASE] - Some databases are unable to start

Resolved - This incident has been resolved.
Nov 7, 12:03 CET

Identified - Since Nov 6th at 10 PM (FR), some databases have failed to start, and users are unable to connect to their databases. The issue is linked to the incident detailed at https://status.scaleway.com/incidents/n7k8t96f4cjy.
Nov 7, 10:48 CET

Nov 6, 2024

[Object Storage] - Error 403 with operations from the console

Resolved - This incident has been resolved.
Nov 6, 16:55 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 6, 16:00 CET

Investigating - Manipulating buckets and objects through the Scaleway Console is currently facing issues, we are investigating.
Nov 6, 15:25 CET

[DC5] Public Switch rebooted in Room 1 - Zone 1 - Rack A67

Resolved - Servers behind this switch were unreachable for 2/3 minutes. From 10h05 to 10h08 (Paris timezone).
Nov 6, 11:00 CET

Investigating - We are currently investigating this issue.
Nov 6, 11:00 CET

[fr-par] - Network instability

Resolved - This incident has been resolved.
Nov 6, 10:56 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 11:31 CET

Investigating - We have some network instability for several minutes, we are investigating.
Thank you for your patience and understanding.
Oct 29, 10:19 CET

[DC5] RPN Switch down in DC5 Room 1 baie C53-1

Resolved - This incident has been resolved.
Nov 6, 10:34 CET

Monitoring - The problem has been identified and fixed. We will now put this device under observation for 2 hours.
Nov 5, 10:12 CET

Investigating - We have detected a downtime on RPN Switch in DC5 room 1 rack C53-1, our team is currently investigating this issue
Nov 5, 09:00 CET