Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Orange impact: Major
Blue impact: Maintenance

[WEBHOSTING] Blacklist Microsoft

Monitoring - Smtp servers are being unblocked with Microsoft
Jan 21, 2025 - 15:07 CET

Investigating - The IP/smtpauth.online.net 51.159.208.135 is blacklisted by Microsoft.
We are currently working on it.
Jan 09, 2025 - 17:05 CET

[OBJECT-STORAGE] [AWS CLI] AWS CLI enforces integrity header on PUT and POST requests

Identified - Everyone using aws-cli versions versions v1: >=1.37.0 and v2: >=2.23.0 received a 400 errors on PUT and POST requests.
Jan 16, 2025 - 15:04 CET

Investigating - aws-cli now enforces a CRC64NVME integrity checksum on all PUT and POST requests. This concerns the versions v1: >=1.37.0 and v2: >=2.23.0. We do not currently support this checksum, we are working on how best to handle it on our end. In the meantime, you can choose one of these options to keep your aws-cli request working:
- Use the --checksum-algorithm option with one of our supported checksums:
- SHA1
- SHA256
- CRC32
- CRC32C
- Use an older version of aws-cli, this way it will not enforce the CRC64NVME checksum
Jan 16, 2025 - 14:57 CET

[Observability] Ingestion issues on Cockpit

Update - Scaleway products' metrics ingestion suffered downtime between 11/12 1:05AM and 12/12 9:35AM. Some metrics may not have been properly ingested in this period and won't be available. A fix has already been deployed
Jan 14, 2025 - 10:36 CET

Investigating - We have detected an issue on Grafana it may give 500 errors.

The issue has been forwarded to our team for resolution.
Jan 11, 2025 - 19:45 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs). We are currently making a few adjustments to enhance your navigation and overall experience. Over the next couple of weeks, you will see some changes to the website. Our team is here to assist you, and we appreciate your patience.

Uptime over the past 90 days. View historical uptime.

Elements - Products Degraded Performance

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Operational

Container Registry Operational

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Degraded Performance

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Messaging and Queuing Operational

Public Gateway Operational

Secret Manager Operational

Developer Tools Operational

IAM Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Operational

Hosting Degraded Performance

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox - Datacenters Major Outage

DC2 Operational

DC3 Major Outage

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[NETWORK] [AMS] - Software upgrade on one of two central routers in AMS Jan 22, 2025 07:00-12:00 CET

A planned software upgrade on one of two central routers is scheduled in AMS region. During this maintenance, there will be no redundancy for network connections in the region. Packet losses or any disruptions of the connectivity are not expected.
Posted on Jan 10, 2025 - 11:54 CET

[BOOKMYNAME] Scheduled migration - Infrastructure Jan 28, 2025 09:00-18:00 CET

Webmail access and SMTP/POP/IMAP services unavailability.

Expected service impact duration: Up to 2 hours within the maintenance window.

Emails sent or received during the impacted period will be buffered and processed once services are restored, so no data will be lost.

This status will be updated to provide more information if needed during the maintenance.
Posted on Jan 17, 2025 - 16:06 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in WAW Apr 1, 2025 11:00 - Apr 2, 2025 11:00 CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the WAW region.
When: 01/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:54 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in AMS Apr 2, 2025 11:00 - Apr 4, 2025 11:00 CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the AMS region.
When: 02/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:55 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in PAR Apr 7, 2025 11:00 - Apr 11, 2025 11:00 CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the PAR region.
When: 07/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:56 CET

Past Incidents

Jan 22, 2025

No incidents reported today.

Jan 21, 2025

[Network]-Elastic Metal leaf down on AMS1

Resolved - This incident has been resolved.
Jan 21, 15:27 CET

Update - We are continuing to investigate this issue.
Jan 21, 15:27 CET

Investigating - We are currently investigating this issue.
Jan 13, 08:23 CET

[Network]- public switch down in DC5, room 7 7, rack D43

Resolved - This incident has been resolved.
Jan 21, 15:25 CET

Monitoring - Maintenance was in progress, causing the outage. We apologize for the inconvenience, do not hesitate to contact our support team if you encounter any issue.
Jan 9, 11:58 CET

Investigating - We are currently investigating this issue.
Jan 9, 09:33 CET

[Dedibox]-No more access possible on dedibox BMC

Resolved - This incident has been resolved.
Jan 21, 09:33 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 15:04 CET

Update - Dedibox serial console remains unavailable. We're working to resolve this issue.
Jan 20, 11:08 CET

Identified - A fix has been deployed, situation is under close monitoring.
Testing is in progress to verify full functionnality.
Jan 20, 10:13 CET

Update - We are continuing to investigate this issue.
Jan 20, 09:38 CET

Investigating - Remote control via BMC KVM no longer possible.
Power actions with dedibox console no longer work.
Jan 20, 09:23 CET

Jan 20, 2025

[Network] [DC3] - No public access DC3/S45/C20

Resolved - January the 19th, the switch s45-c20.dc3 rebooted
7 servers impacted
Start: Jan 19 17:36:01 UTC
End: Jan 19 17:40:41
Jan 20, 09:19 CET

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

[APPLE Silicon] Planned maintenance for Apple Silicon servers in fr-par-1

Completed - The scheduled maintenance has been completed.
Jan 17, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:00 CET

Scheduled - Datacenter maintenance operations have to be carried out on racks hosting M2-L servers.
No user impact expected, although there is a higher risk of power/network loss during the maintenance window.
Date/Time: Maintenance window from Thursday 16/01 8:00am until Friday 17/01 6:00pm.
Jan 13, 16:17 CET

Jan 16, 2025

[PAR & AMS] Degraded connectivity between PAR and AMS

Resolved - This incident has been resolved.
Jan 16, 14:36 CET

Identified - There is an ongoing fiber cut incident between amsterdam & paris, we are offloading the traffic to avoid saturation of communication between the 2 regions.
There potentially will be an increase of latency between regions.
Jan 14, 18:19 CET

[Webhosting][cpanel] Maintenance on PF-1005 for update

Completed - The scheduled maintenance has been completed.
Jan 16, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:00 CET

Scheduled - Update system packages, update kernel, reboot server.
A downtime of 10 min can be expected at the end of maintenance when rebooting the pf
Jan 14, 14:53 CET

Jan 15, 2025

[KAPSULE] Some WAW mutualized clusters down

Resolved - This incident has been resolved.
Jan 15, 10:21 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 19:55 CET

Investigating - There seems to have been a rate limiting issue that stopped some clusters from migrating to new nodes on WAW
Jan 14, 18:33 CET

Jan 14, 2025

Unresolved incident: [Observability] Ingestion issues on Cockpit.

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

Jan 10, 2025

[RDB] Intermittent disruption to some database on AMS 09/01

Resolved - The 9th January, between 18:15 and 18:45 UTC, we experienced network instability issues that caused intermittent disruptions to some of our databases. The issue has been resolved.
Jan 10, 14:16 CET

Jan 9, 2025

Jan 8, 2025

[Elastic Metal] - Rescue OS even in Normal mode

Resolved - This incident has been resolved.
Jan 8, 18:19 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 16:41 CET

Identified - The root cause is identified. A fix is being reviewed.
Jan 8, 16:11 CET

Update - The unavailability of the Rescue mode also slows down the Support's diagnosis.
Jan 8, 15:28 CET

Investigating - Elastic metal recently put on Rescue mode cannot boot on disk anymore. Our team is already investigating this issue. We recommand to not activate Rescue mode for now.
Jan 8, 14:14 CET

[RPN] [DC3] - Switch s44-c5.rpn.dc3 unavaibility

Resolved - Following the deployment of a new configuration, 5 servers connected to a switch lost connection to the RPN network for a minute. Location of the switch is -4/C5/PARDC3. The incident is totally resolved now.
Jan 8, 17:32 CET

[EM-VPC] - Private Network and Flexible IP cannot be attached nor detached to EM

Resolved - This incident has been resolved.
Jan 8, 15:00 CET

Update - The reverse DNS on the flexible IPs are also impacted.
Jan 8, 14:59 CET

Investigating - It's currently impossible to attach/detach private networks nor flexible IPs from Elastic Metal. API returns a 500 error.
Jan 8, 14:47 CET

[Webhosting - Elements] - Plateform cPanel 1004 - Update system packages

Completed - The scheduled maintenance has been completed.
Jan 8, 10:10 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 CET

Scheduled - Update system packages, update kernel, reboot server
Jan 6, 17:07 CET

Status impact color legend

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