Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Orange impact: Major
Blue impact: Maintenance

[Kapsule] - GPU Operator upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 14:00 CET

Scheduled - GPU Operator will be upgraded on clusters with GPU pools and/or the GPU Operator installed via EasyDeploy.
This is to ensure that you can still use GPUs with the newer kernel shipped in 1.31+
You may expect a restart of the GPU operator and associated components during the upgrade.
Jan 7, 2025 14:00-18:00 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs). We are currently making a few adjustments to enhance your navigation and overall experience. Over the next couple of weeks, you will see some changes to the website. Our team is here to assist you, and we appreciate your patience.

Elements - Products Under Maintenance

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Under Maintenance

Container Registry Operational

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Operational

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Messaging and Queuing Operational

Public Gateway Operational

Secret Manager Operational

Developer Tools Operational

IAM Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Webhosting - Elements] - Plateform cPanel 1004 - Update system packages Jan 8, 2025 09:00-10:10 CET

Update system packages, update kernel, reboot server
Posted on Jan 06, 2025 - 17:07 CET

Past Incidents

Jan 7, 2025

Unresolved incident: [Kapsule] - GPU Operator upgrade.

Jan 6, 2025

[Website] - Scaleway Website & Console partially unavailable

Resolved - This incident has been resolved.
Jan 6, 13:42 CET

Monitoring - FREE (Internet provider) engineering teams are working to fix this issue, in the meantime, our workaround for Scaleway websites and services is working well for Free(box) users
Jan 6, 13:34 CET

Identified - The issue is located between Free DNS servers used by their customers (DNS resolvers on Freebox) and some specific providers like CloudFlare/Akamai (CDN service for example).
Our engineers are deploying a workaround fix for Free users trying to connect to Scaleway services especially www/console which should now be answering better (waiting for the DNS caches to complete)
Jan 6, 12:52 CET

Investigating - Users using Free Internet provider and its DNS resolvers (through the Freebox) may experience issues while trying to connect to Scaleway Website & Console - we are analyzing the issue
Jan 6, 12:02 CET

[BILLING] False payment method validation process alarm

Resolved - This incident has been resolved.
Jan 6, 13:38 CET

Investigating - Some users receive emails wrongly stating their payment method is not validated.
This is the standard form of the email:
"Your new payment method XXXXXX, added on yyyy-mm-dd, has yet to be validated. You have until yyyy-mm-dd to finish the validation process. Otherwise, your validation code will expire."
Jan 6, 10:15 CET

Jan 5, 2025

No incidents reported.

Jan 4, 2025

Temporary Support unavailability from December 31th, 4PM CET to January 1st, 6AM CET

Resolved - This incident has been resolved.
Jan 4, 06:55 CET

Investigating - During New Year evening, Support will be temporarily unavailable by phone and ticket from December 31th, 4PM CET to January 1st, 6AM CET
Services monitoring will still be running as usual.
Dec 31, 14:09 CET

Jan 3, 2025

[dc2] Public and private switch issue in DC2 - Room 101 - Zone 101 - Rack G21 - Bloc J

Resolved - The switch is functional again in both private and public.
Jan 3, 09:43 CET

Identified - We have detected a switch down in DC2 - Room 101 - Zone 101 - Rack G21 - Bloc J.
Servers in that rack currently have no public and private. network access and are unreachable.

The issue has been forwarded to our team for resolution.
Jan 3, 08:40 CET

Jan 2, 2025

Degraded performance on instances infrastructure in FR-PAR

Resolved - This incident has been resolved.
Jan 2, 11:42 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 1, 14:11 CET

Investigating - We are currently experiencing an issue affecting the Instances infrastructure across all availability zones in FR-PAR.

- Starting and stopping instances with local storage may experience significant delays
- Snapshot tasks are currently stuck and unable to progress
Jan 1, 13:44 CET

Jan 1, 2025

Dec 31, 2024

[CONSOLE] dedibox console, sms not received on 2FA

Resolved - This incident has been resolved.
Dec 31, 13:11 CET

Investigating - The validation SMS for 2FA on the DEDIBOX console is currently not working. Our teams are investigating the issue.
Dec 31, 10:54 CET

Dec 30, 2024

[RPN] RPN switch is down in AMS1

Resolved - This incident has been resolved.
Dec 30, 10:07 CET

Investigating - A RPN switch located in Amsterdam is currently unreachable, affecting approximately 10 servers.
We are currently investigating on the issue
Dec 30, 09:52 CET

Dec 29, 2024

[Webhosting]-Database unreachable on classic hosting

Resolved - This incident has been resolved.
Dec 29, 16:10 CET

Investigating - Database connection ends in 503 error. We are currently investigating this issue.
Dec 29, 14:38 CET

Dec 28, 2024

No incidents reported.

Dec 27, 2024

No incidents reported.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

Temporary Support unavailability from December 24th, 4PM CET to December 25th, 10AM CET

Completed - The scheduled maintenance has been completed.
Dec 25, 22:11 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 16:00 CET

Scheduled - During Christmas Eve, Support will be temporarily unavailable by phone and ticket from December 24th, 4PM CET to December 25th, 10AM CET.
Services monitoring will still be running as usual.

Following those exceptional measures, please understand you may experience additional delay on December 25th.
Dec 24, 12:17 CET

Dec 24, 2024