Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[BILLING] DDX2ELT clients SEPA payment failures

Identified - On June 2nd, a bug in our Payment API caused SEPA payment failures for some DDX2LT clients.

As a fallback, the system tried to charge by credit card, but some of those payments also failed.

We have identified the issue and are working on a fix.
Once resolved, we will provide appropriate solutions for affected clients.
Jun 04, 2025 - 15:20 CEST

[GAPI] - fr-par - gemma3 and whisperX model unavailable

Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 2025 - 16:47 CEST

Investigating - We are aware of issues affecting customers of the gemma-3-27b-it model since 15:00.
We are currently investigating theses issues.
May 21, 2025 - 16:37 CEST

[Instances] Migration of b_ssd volumes to SBS

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 03, 2025 - 11:35 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 2025 11:35 - Jun 12, 2025 15:35 CEST

Scheduled - From June 3rd until June 12th, we are migrating b_ssd volumes, b_ssd snapshot, b_ssd snapshots and unified snapshots to Scaleway Block Storage (SBS). If your organization is affected, you have received a communication via email including the list of impacted resources. No action is required on your part, volumes will remain available during the migration window.
Jun 3, 2025 11:35 - Jun 12, 2025 15:35 CEST

[Dedibox RPN] RPNv2 connectivity issue between DC

Investigating - We are investigating a problem that generated RPNv2 connectivity issue between our datacenters this morning around 07:52 UTC
Jun 02, 2025 - 12:02 CEST

[WEBHOSTING] - Blacklist Microsoft

Identified - The IP 51.159.208.135 of our Webhosting platform is blacklisted by Microsoft.
We are currently working on it.
May 27, 2025 - 10:10 CEST

[DC5] - Private switch issue in DC5 room S1 Rack C34

Investigating - We have detected a switch down in DC5 room S1 Rack C34.
Servers in that rack currently have no network access and are unreachable.

===================

26.05.25 09h41 UTC
Issue has been forwarded to our team for resolution.
May 26, 2025 - 10:52 CEST

[DC2] Public switch issue in DC2 Room 101 Rack A20

Monitoring - Swith has been replaced per a new one and all the customer servers seems back for the business.
May 20, 2025 - 06:05 CEST

Investigating - We have detected that public switch was down in DC2 Room 101 Rack A20.
Servers in that rack currently have no network access and are unreachable.
May 19, 2025 - 21:35 CEST

[Object Storage] - Checksum error in some client/sdk

Investigating - S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.

Full integrity of the objects aren't impacted, and all computed checksum are valid.
May 02, 2025 - 19:00 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Under Maintenance

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Block Storage Under Maintenance

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Operational

Container Registry Operational

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Operational

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Messaging and Queuing Operational

Public Gateway Operational

Secret Manager Operational

Developer Tools Operational

IAM Operational

Edge service Operational

Environmental Footprint Operational

Elements - AZ Degraded Performance

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Degraded Performance

nl-ams-2 Degraded Performance

nl-ams-3 Degraded Performance

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Degraded Performance

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Degraded Performance

DC2 Operational

DC3 Operational

DC5 Degraded Performance

AMS Degraded Performance

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[NETWORK] - Software upgrade on one of two central routers in AMS region Jun `11`, `2025` `08:00`-`14:00` CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 04, 2025 - 14:50 CEST

Scheduled - A planned software upgrade on one of two central routers is scheduled in AMS region.
During this maintenance, there will be no redundancy for network connections in the region.
Packet losses or any disruptions of the connectivity are not expected.
Jun 04, 2025 - 14:38 CEST

Past Incidents

Jun 5, 2025

Object storage issue on a small subset of buckets on pl-waw region

Resolved - This incident has been resolved.
Jun 5, 14:00 CEST

Monitoring - 13 buckets on the whole PL-WAW region have been impacted. We will contact the specific customers with a message coming soon from our support."
Jun 4, 15:45 CEST

Investigating - On Friday 28th of May at 09.00AM UTC, we did a scheduled operation.
Since this operation, a small subset of buckets may suffer from a bad behavior that our technical team is currently investigating.
Jun 4, 15:16 CEST

[BILLING] - Payment maintenance operation

Completed - The scheduled maintenance has been completed.
Jun 5, 13:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 12:30 CEST

Scheduled - We have scheduled a payment maintenance operation on June 5th (at 12:30 PM - Paris time).

Estimated service disruption: 30 minutes

Unavailable actions during this time :
- Booking monthly Elastic Metal instances and domains
- Paying invoices
- Adding or deleting a payment method
May 28, 11:04 CEST

Jun 4, 2025

[Cloud-Hosting]- Maintenance

Completed - The scheduled maintenance has been completed.
Jun 4, 12:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 11:00 CEST

Scheduled - Server: cPanel platforms 1004, 1005, 1006, 1007, 1010, 1011
Maintenance: Server update
A downtime of 10 min can be expected on each platform during the maintenance
Jun 4, 10:24 CEST

[Dédibox] Installation issue on Ubuntu 24.04

Resolved - This incident has been resolved.
Jun 4, 09:41 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:07 CEST

Identified - We are currently experiencing a technical issue with the installation of Ubuntu 24.04 LTS, our teams are currently working on it, we will keep you informed.
May 29, 16:23 CEST

[Dédibox] Installation issue on Ubuntu 20.04

Resolved - This incident has been resolved.
Jun 4, 09:41 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:07 CEST

Identified - We are currently experiencing a technical issue with the installation of Ubuntu 20.04, our teams are currently working on it, we will keep you informed.
May 29, 16:22 CEST

Jun 3, 2025

[KAPSULE] ControllerUnpublishVolume fails on volume migrated to SBS

Resolved - This incident has been resolved.
Jun 3, 15:40 CEST

Monitoring - A fix is being rolled out we are monitoring
Jun 3, 15:36 CEST

Update - We are continuing to investigate this issue.
Jun 3, 15:25 CEST

Investigating - Starting this morning around 11:35 CEST migrated volumes can't get detached anymore
Jun 3, 15:25 CEST

[Webhosting][classic] Err 500/SSL issues

Resolved - This incident has been resolved.
Jun 3, 13:09 CEST

Monitoring - Our team has set up a fix and recovery work is now under the supervision of our engineers.
Jun 2, 12:57 CEST

Investigating - Several classic webhosting customers may experiencing 500/error SSL certificate errors.
Our team is already working on it.
Jun 1, 12:44 CEST

Jun 2, 2025

[Kapsule] [fr-par] - K8s integrated dashboards are unreachable

Resolved - This incident has been resolved.
Jun 2, 15:07 CEST

Investigating - The dashboard are no longer reachable on fr-par.
Jun 2, 09:52 CEST

Jun 1, 2025

[SUPPORT] Unavailability of support

Resolved - This incident has been resolved.
Jun 1, 22:01 CEST

Identified - Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.
We apologize for this inconvenience.
Jun 1, 17:59 CEST

May 31, 2025

[SUPPORT]-Unavailability of support

Resolved - This incident has been resolved.
May 31, 22:02 CEST

Identified - Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.
We apologize for this inconvenience.
May 31, 18:03 CEST

May 30, 2025

[VPS] -VPS proxy is down

Resolved - This incident has been resolved.
May 30, 19:54 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 17:37 CEST

Identified - VPS management page and several endpoints are returning a 504 Gateway Time-out error.
Our engineers are doing everything they can to resolve this quickly.
May 30, 11:26 CEST

[Serverless Functions/Containers] [fr-par] users might experience issues creating custom domains

Resolved - The root cause has been identified. A limit was reached, preventing new domain challenges to be created since 2025-05-26 06:42 UTC, thus leading to errors for new domains creation. This affected only a small part of the fr-par infrastructure (~20% of users).

We are going to fix the limit, and add monitoring, so it doesn't happen again.

Sorry again, and thanks for your understanding
May 30, 14:42 CEST

Monitoring - The issue has been fixed. We have not found the root cause yet, but it's still under investigation. However, users should be able to create new custom domains.

Sorry again for any inconvenience.
May 30, 14:19 CEST

Identified - A bug prevents users to create new custom domains on their functions/containers.
It affects around 20% of the clients in fr-par. For these users, custom domains end up in error after around 3 minutes, even if CNAME configuration is correct.
Already created custom domains are not affected.
We are on it.
Sorry about the inconvenience.
May 30, 13:50 CEST

[Network]-No RPN/PUB for servers located in AMS1/H2/EE15 bloc K and M

Resolved - This incident has been resolved.
May 30, 13:52 CEST

Investigating - We are currently investigating this issue.
May 27, 13:30 CEST

[K8S] Migration to Network VPC

Completed - The scheduled maintenance has been completed.
May 30, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 CEST

Scheduled - We will migrate Kubernetes clusters to a network VPC to enable stricter isolation.
Check our documentation for more information
https://www.scaleway.com/en/docs/kubernetes/how-to/manage-allowed-ips/

No downtime or service impact is expected.

Note: This upgrade will not apply to clusters using legacy private gateways. These clusters will continue to operate without changes.

Here the schedule for each region :

WAR: 19/05 - 20/05
AMS: 21/05 - 23/05
PAR: 26/05 - 30/05
Apr 24, 10:14 CEST

[Console] Users can't validate their phone numbers

Resolved - This incident has been resolved.
May 30, 06:03 CEST

Identified - Phone validation isn't possible on the Scaleway console due to a technical issue.
Our team is currently investigate this issue.
May 29, 12:54 CEST

[COCKPIT] Users cannot access Grafana

Resolved - This incident has been resolved.
May 30, 04:18 CEST

Investigating - Customers can not access Grafana.
May 29, 22:40 CEST

[Dedibox RPN] - DC3 room 4-6 - RPN instability

Resolved - A faulty link on a router generated packet loss and connectivity issues on the RPN network in DC3 room 4-6 between Friday May 30th and Monday June 02nd.
This is now resolved.
May 30, 00:00 CEST

May 29, 2025

May 28, 2025

[Cockpit]-Grafana high latencies

Resolved - This incident has been resolved.
May 28, 09:37 CEST

Monitoring - Since 9:47:08 UTC users may experience errors when trying to connect to their Grafana or manage their Grafana Users.
Ingestion / Alerting is not impacted
Incident is no longer live since 13:35 UTC
Situation under investigation
May 27, 15:39 CEST

Investigating - We are currently investigating this issue.
May 27, 14:21 CEST

May 27, 2025

[ELEMENTS] Multiples elements products are unavailable on FR-PAR-3

Resolved - This incident has been resolved.
May 27, 16:58 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 23:46 CEST

Investigating - We are currently investigating this issue.
May 26, 21:59 CEST

[DEDIBOX VPS]- Inability to manage VPS servers

Resolved - This incident has been resolved.
May 27, 16:14 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 15:07 CEST

Update - We are continuing to work on a fix for this issue.
May 27, 09:26 CEST

Identified - An issue regarding VPS servers management is currently preventing customers from managing their instances.

Deployed servers are unaffected.
May 27, 09:20 CEST

[Network]-No RPN/PUB for servers located in AMS1/H2/EE17 bloc D

Resolved - This incident has been resolved.
May 27, 14:51 CEST

Investigating - We are currently investigating this issue.
May 27, 14:23 CEST

[KEY MANAGER] - Key Manager down in fr-par

Resolved - This incident has been resolved.
May 27, 13:41 CEST

Monitoring - A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished.

We are monitoring the results.
May 27, 09:25 CEST

Identified - We are implementing a fix
May 27, 09:18 CEST

Investigating - Our KeyManager product is currently out of service in the fr-par region since 05h18 UTC.

We apologize for the inconvenience and our engineers are working hard to resolve this quickly.
May 27, 08:55 CEST

[SECRET MANAGER] - "CreateSecretVersion" and "AccessSecretVersion" down in fr-par.

Resolved - This incident has been resolved.
May 27, 13:41 CEST

Update - We are continuing to monitor for any further issues.
May 27, 10:34 CEST

Monitoring - A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished.
We are monitoring the results.
May 27, 09:25 CEST

Identified - We are implementing a fix.
May 27, 09:17 CEST

Investigating - Our Secret Manager product is currently out of service in the fr-par region since 05h18 UTC.
the ‘CreateSecretVersion’ and ‘AccessSecretVersion’ methods are unusable.

We apologize for the inconvenience and our engineers are working hard to resolve this quickly.
May 27, 08:58 CEST

May 26, 2025

[Console]-Organization Settings and Support Tickets Pages Temporarily Unavailable

Resolved - The issue appeared at 3pm, after a new release. We rollbacked to the latest stable state and we will be merging a fix for what happened as soon as possible.
May 26, 19:34 CEST

Investigating - Due to internal technical updates, the Organization Settings and Support Tickets pages are currently unavailable. We appreciate your patience and understanding as we work to restore access as soon as possible.
May 26, 19:23 CEST

[COCKPIT] Scheduled maintenance on Cockpit

Completed - The scheduled maintenance has been completed.
May 26, 18:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 CEST

Scheduled - We will be performing necessary upgrades on Cockpit databases to improve future performance and reliability on 19/05/2025.

During the maintenance window, you may experience short latencies when accessing dashboards. We recommend you do not create new dashboards or edit existing ones during that window to avoid side effects.

No impact is expected on all other actions.

We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Apr 30, 17:48 CEST

[DC2] - Public switch issue in DC2 room S101 G22 bloc N

Resolved - This incident has been resolved.
May 26, 13:41 CEST

Identified - All the servers are back up and running on block M.
Our engineers are continuing their investigations on block N.

Thank you for your patience and understanding.
May 26, 11:30 CEST

Investigating - We have detected a switch down in DC2 room S101 G22 bloc N.
Servers in that rack currently have no network access and are unreachable.

===================
25.05.25 05h32 UTC
Issue has been forwarded to our team for resolution.
May 26, 09:21 CEST

[AMS] - Public and private switch issue in DC AMS rack EE22 room hall2

Resolved - This incident has been resolved.
May 26, 13:36 CEST

Monitoring - The servers are starting to recover on this switch.

Thank you for your patience.
May 26, 11:35 CEST

Investigating - We have detected a switch down in AMS rack EE22 room hall2.
Servers in that rack currently have no network access and are unreachable.

===================

24.05.25 12.13 UTC
Issue has been forwarded to our team for resolution.
May 26, 09:19 CEST

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

[BOOKMYNAME] BookMyName API timeouts

Resolved - This incident has been resolved.
May 23, 15:41 CEST

Update - We are continuing to work on a fix for this issue.
May 22, 08:45 CEST

Identified - We are currently experiencing slowdowns in certain operations to the
domain name registries.
All operations are automatically restarted by our teams, so you don't have to take any action yourself.

The problem has been potentially identified, and a patch is currently being studied to restore normal operation.
We are continuing our analysis and will update this page as soon as new information becomes available.
May 21, 21:37 CEST

May 22, 2025

[COCKPIT] - all-regions - Data visualisation in Grafana partially affected for new projects

Resolved - This incident has been resolved.
May 22, 18:08 CEST

Identified - In all new projects created after 19/05/2025 3:30 PM, Datasources may not be properly synchronized in Grafana and hence may not be visualised. Data ingestion and query is not affected.
A fix is under deployment.
May 22, 10:37 CEST

Status impact color legend

About This Site

Scheduled Maintenance

[NETWORK] - Software upgrade on one of two central routers in AMS region Jun 11, 2025 08:00-14:00 CEST

Past Incidents

[NETWORK] - Software upgrade on one of two central routers in AMS region Jun `11`, `2025` `08:00`-`14:00` CEST