Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in AMS

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 02, 2025 - 11:00 CEST

Scheduled - We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the AMS region.
When: 02/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Apr 2, 2025 11:00 - Apr 4, 2025 11:00 CEST

[TEM]-Increase Orange spam reports

Investigating - We are currently investigating an issue with some emails being marked as spam for Orange users. We are currently in contact with Orange to resolve the situation.
Start time: 26/03/2025 9h00
Mar 28, 2025 - 17:37 CET

[OBJECT-STORAGE] [AWS CLI] AWS CLI enforces integrity header on PUT and POST requests

Update - We have completed development, but are now working on pre-release testing.
Mar 05, 2025 - 09:19 CET

Update - We did discover that the trouble is broader than we thought.
As a first mitigation we do recommend that users wait before upgrading from aws v1 (we do recommand any version strictly prior to aws-cli 1.37.0 or boto3 < 1.36.0).
If aws v2 (that we do not recommend for the moment) is mandatory, we do recommend using aws-cli < 2.23.0
We are working actively to support those new versions, and plan to release fixes for the end of next week.
The details of the bug are :
support of CRC64NVME does not work properly
Tranfer-Encoding: chunked header does not work
Jan 24, 2025 - 16:57 CET

Identified - Everyone using aws-cli versions versions v1: >=1.37.0 and v2: >=2.23.0 received a 400 errors on PUT and POST requests.
Jan 16, 2025 - 15:04 CET

Investigating - aws-cli now enforces a CRC64NVME integrity checksum on all PUT and POST requests. This concerns the versions v1: >=1.37.0 and v2: >=2.23.0. We do not currently support this checksum, we are working on how best to handle it on our end. In the meantime, you can choose one of these options to keep your aws-cli request working:
- Use the --checksum-algorithm option with one of our supported checksums:
- SHA1
- SHA256
- CRC32
- CRC32C
- Use an older version of aws-cli, this way it will not enforce the CRC64NVME checksum
Jan 16, 2025 - 14:57 CET

[COCKPIT] Scaleway metrics / logs may be missing

Update - In the time range from 20/03/25 4:30pm Paris time to 7:30pm some Scaleway Metrics and Logs may have been lost or misrouted to custom DataSources on all regions.
In the time range from 20/03/25 4:30pm Paris time to 21/03/25 11am some Scaleway Metrics and Logs may have been lost on fr-par region only.
During those time frames, gaps can appear in your data/dashboards.
The issue has been fixed, but impact is still under investigation.
Mar 21, 2025 - 15:54 CET

Update - We are continuing to monitor for any further issues.
Mar 20, 2025 - 21:06 CET

Monitoring - We have detected an incident this Thursday, March 20th between 17:05 PM UTC and 18:20 PM UTC that could potentially prevent our customers from viewing their function/container logs.
Our teams have already resolved the situation.
Mar 20, 2025 - 19:40 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Under Maintenance

Container Registry Operational

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Degraded Performance

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Operational

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Messaging and Queuing Operational

Public Gateway Operational

Secret Manager Operational

Developer Tools Operational

IAM Operational

Edge service Operational

Elements - AZ Under Maintenance

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Under Maintenance

nl-ams-2 Under Maintenance

nl-ams-3 Under Maintenance

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[pl-waw] Maintenance for Serverless Functions and Containers Apr `3`, `2025` `10:00`-`14:00` CEST

Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 2025 - 10:37 CEST

Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure in the pl-waw region.

During this maintenance window, you may experience temporary restarts of functions and containers, as well as minor network disruptions affecting service availability.

On the subject of possible downtime, we would like to reassure you that we will remain within the 99.5% SLA and that this will only represent minor disruptions.

We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Mar 18, 2025 - 11:06 CET

[DBaaS - PostgreSQL - fr-par] - Upgrade engine to the latest minor version Apr `7`, `2025` `08:00`-`17:00` CEST

A maintenance is scheduled for your PostgreSQL Database Instances located in fr-par.
This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engines to the latest minor version.
You may apply the maintenance from 2025-03-24 09:00 UTC to 2025-04-07 08:00 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2025-04-07 08:00 UTC, it will be applied automatically on 2025-04-07 08:00 UTC.
Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances.
Posted on Mar 24, 2025 - 10:31 CET

[K8S] Upcoming Automatic Kubernetes Upgrade Apr `7`, `2025` `08:00` - May `8`, `2025` `08:00` CEST

On April 7 2025, Kubernetes versions 1.27, 1.28, and 1.29 will reach their end-of-support date.

Clusters still running these versions will automatically be upgraded to Kubernetes 1.30 within 30 days to ensure continued security and performance.

No immediate action is required, but we recommend reviewing our upgrade documentation for best practices.

https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kubernetes-version/

Contact our support team if you have any question.
Posted on Mar 18, 2025 - 16:21 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in PAR Apr `7`, `2025` `11:00` - Apr `11`, `2025` `11:00` CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the PAR region.
When: 07/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:56 CET

[fr-par] Maintenance for Serverless Functions and Containers Apr `8`, `2025` `10:00`-`14:00` CEST

We are performing necessary upgrades to enhance the reliability and performance of our infrastructure.

During this maintenance window, you may experience temporary restarts of functions and containers, as well as minor network disruptions affecting service availability.

On the subject of possible downtime, we would like to reassure you that we will remain within the 99.5% SLA and that this will only represent minor disruptions.

We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Posted on Mar 18, 2025 - 11:08 CET

Past Incidents

Apr 2, 2025

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in WAW

Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 11:00 CEST

Scheduled - We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the WAW region.
When: 01/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Jan 16, 12:54 CET

Apr 1, 2025

[AMS1] public and private switch issue in AMS1/Hall2/E21 bloc L

Resolved - This incident has been resolved.
Apr 1, 18:58 CEST

Update - The PSUs were faulty, we are replacing them
Mar 28, 10:58 CET

Identified - We have detected a switch down in AMS1/Hall2/E21 bloc L
Servers in that rack currently have no public and private network access and are unreachable.

===================

28.03.2025 08h44 UTC
The issue has been forwarded to our team for resolution.
Mar 28, 09:24 CET

[Dedibox] DC5 room 1 rack D29 - public network down

Resolved - This incident has been resolved.
Apr 1, 18:55 CEST

Investigating - We are currently investigating this issue.
Mar 31, 08:46 CEST

Mar 31, 2025

[AMS]-PostgreSQL Database Maintenace

Completed - The scheduled maintenance has been completed.
Mar 31, 13:35 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:35 CET

Scheduled - A maintenance is scheduled for your PostgreSQL Database Instances located in nl-ams.
This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version.
You may apply the maintenance from 2025-03-17 10:00 UTC to 2025-03-31 08:30 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2025-03-31 08:30 UTC, it will be applied automatically on 2025-03-31 08:30 UTC.
Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances.

Start : 2025-03-17 10:00 UTC for AMS RDB instances
Mar 17, 12:33 CET

[WAW]-PostgreSQL Database Maintenance

Completed - The scheduled maintenance has been completed.
Mar 31, 11:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:30 CET

Scheduled - A maintenance is scheduled for your PostgreSQL Database Instances located in pl-waw.
This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version.
You may apply the maintenance from 2025-03-17 10:00 UTC to 2025-03-31 08:00 UTC directly from the Scaleway console or via our API.
If you do not apply the maintenance by 2025-03-31 08:00 UTC, it will be applied automatically on 2025-03-31 08:00 UTC.
Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances.
Mar 17, 12:28 CET

Mar 30, 2025

[COCKPIT] - fr-par - 4 unhealthy nodes

Resolved - 4 nodes went unhealthy which caused error 500 in ingestion for some clients. Resolved this morning at 09:00 AM.
Mar 30, 06:00 CEST

Mar 29, 2025

No incidents reported.

Mar 28, 2025

[TEM / FR-PAR] Latency while sending emails

Resolved - This incident has been resolved.
Mar 28, 17:39 CET

Investigating - Some customers, especially with high traffic have sending latencies.
The emails are not sent in time.
Mar 27, 10:32 CET

[TEM]-Increase Orange spam reports

Resolved - This incident has been resolved.
Mar 28, 17:34 CET

[Network]-RPN unstable AMS1/H2/EE22 bloc N

Resolved - This incident has been resolved.
Mar 28, 16:05 CET

Monitoring - We reseat the interface, and the rpn link is stable so far. We are monitoring the link.
Mar 28, 15:04 CET

Identified - RPN uplink is unstable since today Mar 28 08:43:40 UTC
Mar 28, 14:20 CET

[Network]- RPN down for few minutes in DC2/S205/E3

Resolved - start: 14:01:27 UTC
end: 14:06:14 UTC
Mar 28, 15:13 CET

[COCKPIT] All regions - Product monitoring latency

Resolved - This incident has been resolved.
Mar 28, 11:50 CET

Investigating - Product monitoring is experiencing increased latency.
Mar 28, 11:30 CET

[DC2] public and private switch issue in s101 g30 bloc J

Resolved - This incident has been resolved.
Mar 28, 10:57 CET

Identified - The PSUs were faulty but the chassis is still unreachable, we are working on it
Mar 28, 10:20 CET

Investigating - We have detected a switch down in DC2 ;room 101; g30 bloc J.
Servers in that rack currently have no public and private network access and are unreachable.

===================

28.03.2025 08h44 UTC
The issue has been forwarded to our team for resolution.
Mar 28, 08:52 CET

Mar 27, 2025

[CLASSIC WEBHOSTING] Hosting partially unavailable

Resolved - This incident has been resolved.
Mar 27, 23:32 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 20:51 CET

Investigating - Some website and their database are unavailable.
The webhosting team has been alerted and will investigate it as soon as possible.
Mar 26, 17:01 CET

[Network]-No RPN/PUB in DC3/S45/F18

Resolved - This incident has been resolved.
Mar 27, 15:19 CET

Identified - The issue has been identified, and a fix is being implemented.
start: 13:20 UTC
end: 13:41 UTC
Mar 27, 14:58 CET

[Object Storage] - Object Storage high error rate in PL-WAW

Resolved - This incident has been resolved.
Mar 27, 02:18 CET

Update - The problem reappeared briefly, but was immediately monitored and fixed by our engineers.
Mar 27, 02:02 CET

Monitoring - Problem as been found and fixed.

We are seeing the error rate getting lower, we are monitoring until full recovery
Mar 27, 01:27 CET

Investigating - Object Storage is unavalaible in pl-waw as of right now.

Our engineers are investigating this.
Mar 27, 01:09 CET

Mar 26, 2025

[Warsaw] Soft upgrade on Warsaw

Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 13:00 CET

Scheduled - The Backbone Team needs to perform a software upgrade on one of their edge devices on March 26th in Warsaw region

Consequently, customers may experience latency throughout the window regarding some specific destinations like Cloudflare or GCP.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you.
Mar 26, 09:34 CET

Mar 25, 2025

[Network]-RPN unavailability

Resolved - This incident has been resolved.
Mar 25, 14:49 CET

Monitoring - RPN was unavailable today between 13:20:34 UTC and 13:27 UTC in DC2/S203b/J5
Mar 25, 14:48 CET

[Serverless SQL DB] - Connection bouncer patch

Completed - The scheduled maintenance has been completed.
Mar 25, 14:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 14:30 CET

Scheduled - We will be doing a maintenance that disconnects SQL clients from your database for at most 1 minute.
Mar 20, 12:00 CET

Mar 24, 2025

[Webhosting] Mail server update

Completed - The scheduled maintenance has been completed.
Mar 24, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 CET

Scheduled - We will be performing a maintenance on our mail server. A 10-minute interruption of outgoing mail is expected for all Web Hosting Classic users
Mar 21, 14:01 CET

Mar 23, 2025

[DC3] Switch Down in DC3 room 43 rack A18

Resolved - This incident has been resolved.
Mar 23, 05:18 CET

Investigating - s43-a18.dc3: Devices down since 22.03.25 05:00
Servers connected to this switch don't have Internet connection.
Mar 22, 23:21 CET

Mar 22, 2025

[WEBHOSTING] - Hosting error on pf-1005

Resolved - This incident has been resolved.
Mar 22, 19:02 CET

Identified - We're experiencing server errors with hostings hosted on the pf-1005.
Mar 22, 16:37 CET

Mar 21, 2025

[Apple Silicon] - par1 & par3 API server maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 CET

Scheduled - Due to a planned maintenance, par1 & par3 API server may be unreachable for up to 15 minutes during the maintenance window.
While the maintenance is ongoing, execution of some operations (such as reinstalls) may be delayed.
Access to server metadata will be unavailable.
Apple Silicon servers themselves are not affected & will continue operating.
Mar 20, 12:25 CET

[Kapsule] Old Kubernetes cluster version upgrade

Completed - The scheduled maintenance has been completed.
Mar 21, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 CET

Scheduled - We will be doing an upgrade on the old Kubernetes cluster.
All of the cluster with 1.25 and 1.26 version will be migrated to version 1.27.16.

PL-WAW cluster will be migrated on March 17th 2025
NL-AMS cluster will be migrated on March 18th 2025
FR-PAR cluster will be migrated on March 19th 2025

The migration will be done cluster by cluster.

Downtime may occur depending on customer's workload and topology setup.

You may find EOL version date here : https://www.scaleway.com/en/docs/kubernetes/reference-content/version-support-policy/#scaleway-kubernetes-products

Contact our support team if you have any question.
Mar 11, 16:06 CET

Mar 20, 2025

[Dedibox] - [DC3] - Switches in S45/A6 S45/F18 down

Resolved - This incident has been resolved.
Mar 20, 17:36 CET

Identified - Datacenter : DC3, Salle : 4 4-5, Baie : A6
Impact : No PUB service on servers connected to this switch for a few minutes from 2025 Mar 20 13:22 UTC to 13:40 UTC.

Datacenter : DC3, Salle : 4 4-5, Baie : F18
Impact : No PUB and RPN service on servers connected to this switch for a few minutes from 2025 Mar 20 13:25 UTC (in progress).
Mar 20, 15:08 CET

Investigating - We are currently investigating this issue.
Mar 20, 14:53 CET

[Webhosting] - Platform pf-1010 Slowness Due to High CPU Load

Resolved - Our hosting now has more resources and won't be affected anymore by high CPU load. Hence, the situation is back to normal.
Mar 20, 11:19 CET

Investigating - We are experiencing slowness due to high CPU load. Our team is working to resolve the issue. Thank you for your patience.
Mar 7, 16:29 CET

Mar 19, 2025

No incidents reported.

Status impact color legend

About This Site

Scheduled Maintenance

[pl-waw] Maintenance for Serverless Functions and Containers Apr 3, 2025 10:00-14:00 CEST

[DBaaS - PostgreSQL - fr-par] - Upgrade engine to the latest minor version Apr 7, 2025 08:00-17:00 CEST

[K8S] Upcoming Automatic Kubernetes Upgrade Apr 7, 2025 08:00 - May 8, 2025 08:00 CEST