Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance
Identified - On June 2nd, a bug in our Payment API caused SEPA payment failures for some DDX2LT clients.

As a fallback, the system tried to charge by credit card, but some of those payments also failed.

We have identified the issue and are working on a fix.
Once resolved, we will provide appropriate solutions for affected clients.

Jun 04, 2025 - 15:20 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 2025 - 16:47 CEST
Investigating - We are aware of issues affecting customers of the gemma-3-27b-it model since 15:00.
We are currently investigating theses issues.

May 21, 2025 - 16:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 03, 2025 - 11:35 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 2025 11:35 - Jun 12, 2025 15:35 CEST
Scheduled - From June 3rd until June 12th, we are migrating b_ssd volumes, b_ssd snapshot, b_ssd snapshots and unified snapshots to Scaleway Block Storage (SBS). If your organization is affected, you have received a communication via email including the list of impacted resources. No action is required on your part, volumes will remain available during the migration window.
Jun 3, 2025 11:35 - Jun 12, 2025 15:35 CEST
Investigating - We are investigating a problem that generated RPNv2 connectivity issue between our datacenters this morning around 07:52 UTC
Jun 02, 2025 - 12:02 CEST
Identified - The IP 51.159.208.135 of our Webhosting platform is blacklisted by Microsoft.
We are currently working on it.

May 27, 2025 - 10:10 CEST
Investigating - We have detected a switch down in DC5 room S1 Rack C34.
Servers in that rack currently have no network access and are unreachable.

===================

26.05.25 09h41 UTC
Issue has been forwarded to our team for resolution.

May 26, 2025 - 10:52 CEST
Monitoring - Swith has been replaced per a new one and all the customer servers seems back for the business.
May 20, 2025 - 06:05 CEST
Investigating - We have detected that public switch was down in DC2 Room 101 Rack A20.
Servers in that rack currently have no network access and are unreachable.

May 19, 2025 - 21:35 CEST
Investigating - S3 checksum error in some client/sdk, we alway return the full object checksum even when the request is ranged, causing issue in some high-level wrappers that try to compare the range's checksum with the full object one.

Full integrity of the objects aren't impacted, and all computed checksum are valid.

May 02, 2025 - 19:00 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Under Maintenance
Object Storage Operational
Serverless-Database Operational
Website Operational
Instances Operational
Block Storage Under Maintenance
Elastic Metal Operational
Apple Silicon Operational
Kubernetes Kapsule Operational
Container Registry Operational
Private Network Operational
Load Balancer Operational
Domains Operational
Serverless Functions and Containers Operational
Jobs Operational
Databases Operational
IoT Hub Operational
Web Hosting ? Operational
Observability Operational
Transactional Email Operational
Network Operational
Account API Operational
Billing API Operational
Elements Console Operational
Messaging and Queuing Operational
Public Gateway Operational
Secret Manager Operational
Developer Tools Operational
IAM Operational
Edge service Operational
Environmental Footprint ? Operational
Elements - AZ Degraded Performance
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Degraded Performance
nl-ams-2 Degraded Performance
nl-ams-3 Degraded Performance
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
Dedibox - Products Degraded Performance
Dedibox Operational
Hosting Operational
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Operational
RPN Degraded Performance
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Degraded Performance
DC2 Operational
DC3 Operational
DC5 Degraded Performance
AMS Degraded Performance
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[NETWORK] - Software upgrade on one of two central routers in AMS region Jun 11, 2025 08:00-14:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jun 04, 2025 - 14:50 CEST
Scheduled - A planned software upgrade on one of two central routers is scheduled in AMS region.
During this maintenance, there will be no redundancy for network connections in the region.
Packet losses or any disruptions of the connectivity are not expected.

Jun 04, 2025 - 14:38 CEST
Jun 5, 2025
Resolved - This incident has been resolved.
Jun 5, 14:00 CEST
Monitoring - 13 buckets on the whole PL-WAW region have been impacted. We will contact the specific customers with a message coming soon from our support."
Jun 4, 15:45 CEST
Investigating - On Friday 28th of May at 09.00AM UTC, we did a scheduled operation.
Since this operation, a small subset of buckets may suffer from a bad behavior that our technical team is currently investigating.

Jun 4, 15:16 CEST
Completed - The scheduled maintenance has been completed.
Jun 5, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 12:30 CEST
Scheduled - We have scheduled a payment maintenance operation on June 5th (at 12:30 PM - Paris time).

Estimated service disruption: 30 minutes

Unavailable actions during this time :
- Booking monthly Elastic Metal instances and domains
- Paying invoices
- Adding or deleting a payment method

May 28, 11:04 CEST
Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 11:00 CEST
Scheduled - Server: cPanel platforms 1004, 1005, 1006, 1007, 1010, 1011
Maintenance: Server update
A downtime of 10 min can be expected on each platform during the maintenance

Jun 4, 10:24 CEST
Resolved - This incident has been resolved.
Jun 4, 09:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:07 CEST
Identified - We are currently experiencing a technical issue with the installation of Ubuntu 24.04 LTS, our teams are currently working on it, we will keep you informed.
May 29, 16:23 CEST
Resolved - This incident has been resolved.
Jun 4, 09:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 22:07 CEST
Identified - We are currently experiencing a technical issue with the installation of Ubuntu 20.04, our teams are currently working on it, we will keep you informed.
May 29, 16:22 CEST
Jun 3, 2025
Resolved - This incident has been resolved.
Jun 3, 15:40 CEST
Monitoring - A fix is being rolled out we are monitoring
Jun 3, 15:36 CEST
Update - We are continuing to investigate this issue.
Jun 3, 15:25 CEST
Investigating - Starting this morning around 11:35 CEST migrated volumes can't get detached anymore
Jun 3, 15:25 CEST
Resolved - This incident has been resolved.
Jun 3, 13:09 CEST
Monitoring - Our team has set up a fix and recovery work is now under the supervision of our engineers.
Jun 2, 12:57 CEST
Investigating - Several classic webhosting customers may experiencing 500/error SSL certificate errors.
Our team is already working on it.

Jun 1, 12:44 CEST
Jun 2, 2025
Resolved - This incident has been resolved.
Jun 2, 15:07 CEST
Investigating - The dashboard are no longer reachable on fr-par.
Jun 2, 09:52 CEST
Jun 1, 2025
Resolved - This incident has been resolved.
Jun 1, 22:01 CEST
Identified - Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.
We apologize for this inconvenience.

Jun 1, 17:59 CEST
May 31, 2025
Resolved - This incident has been resolved.
May 31, 22:02 CEST
Identified - Due to circumstances beyond our control, support will be exceptionally unavailable from 6 PM tonight until 10 PM.
We apologize for this inconvenience.

May 31, 18:03 CEST
May 30, 2025
Resolved - This incident has been resolved.
May 30, 19:54 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 17:37 CEST
Identified - VPS management page and several endpoints are returning a 504 Gateway Time-out error.
Our engineers are doing everything they can to resolve this quickly.

May 30, 11:26 CEST
Resolved - The root cause has been identified. A limit was reached, preventing new domain challenges to be created since 2025-05-26 06:42 UTC, thus leading to errors for new domains creation. This affected only a small part of the fr-par infrastructure (~20% of users).

We are going to fix the limit, and add monitoring, so it doesn't happen again.

Sorry again, and thanks for your understanding

May 30, 14:42 CEST
Monitoring - The issue has been fixed. We have not found the root cause yet, but it's still under investigation. However, users should be able to create new custom domains.

Sorry again for any inconvenience.

May 30, 14:19 CEST
Identified - A bug prevents users to create new custom domains on their functions/containers.
It affects around 20% of the clients in fr-par. For these users, custom domains end up in error after around 3 minutes, even if CNAME configuration is correct.
Already created custom domains are not affected.
We are on it.
Sorry about the inconvenience.

May 30, 13:50 CEST
Resolved - This incident has been resolved.
May 30, 13:52 CEST
Investigating - We are currently investigating this issue.
May 27, 13:30 CEST
Completed - The scheduled maintenance has been completed.
May 30, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 10:00 CEST
Scheduled - We will migrate Kubernetes clusters to a network VPC to enable stricter isolation.
Check our documentation for more information
https://www.scaleway.com/en/docs/kubernetes/how-to/manage-allowed-ips/

No downtime or service impact is expected.

Note: This upgrade will not apply to clusters using legacy private gateways. These clusters will continue to operate without changes.

Here the schedule for each region :

WAR: 19/05 - 20/05
AMS: 21/05 - 23/05
PAR: 26/05 - 30/05

Apr 24, 10:14 CEST
Resolved - This incident has been resolved.
May 30, 06:03 CEST
Identified - Phone validation isn't possible on the Scaleway console due to a technical issue.
Our team is currently investigate this issue.

May 29, 12:54 CEST
Resolved - This incident has been resolved.
May 30, 04:18 CEST
Investigating - Customers can not access Grafana.
May 29, 22:40 CEST
Resolved - A faulty link on a router generated packet loss and connectivity issues on the RPN network in DC3 room 4-6 between Friday May 30th and Monday June 02nd.
This is now resolved.

May 30, 00:00 CEST
May 29, 2025
May 28, 2025
Resolved - This incident has been resolved.
May 28, 09:37 CEST
Monitoring - Since 9:47:08 UTC users may experience errors when trying to connect to their Grafana or manage their Grafana Users.
Ingestion / Alerting is not impacted
Incident is no longer live since 13:35 UTC
Situation under investigation

May 27, 15:39 CEST
Investigating - We are currently investigating this issue.
May 27, 14:21 CEST
May 27, 2025
Resolved - This incident has been resolved.
May 27, 16:58 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 23:46 CEST
Investigating - We are currently investigating this issue.
May 26, 21:59 CEST
Resolved - This incident has been resolved.
May 27, 16:14 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 15:07 CEST
Update - We are continuing to work on a fix for this issue.
May 27, 09:26 CEST
Identified - An issue regarding VPS servers management is currently preventing customers from managing their instances.

Deployed servers are unaffected.

May 27, 09:20 CEST
Resolved - This incident has been resolved.
May 27, 14:51 CEST
Investigating - We are currently investigating this issue.
May 27, 14:23 CEST
Resolved - This incident has been resolved.
May 27, 13:41 CEST
Monitoring - A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished.

We are monitoring the results.

May 27, 09:25 CEST
Identified - We are implementing a fix
May 27, 09:18 CEST
Investigating - Our KeyManager product is currently out of service in the fr-par region since 05h18 UTC.

We apologize for the inconvenience and our engineers are working hard to resolve this quickly.

May 27, 08:55 CEST
Resolved - This incident has been resolved.
May 27, 13:41 CEST
Update - We are continuing to monitor for any further issues.
May 27, 10:34 CEST
Monitoring - A fix has been implemented since 7:15UTC / 9:15 CET and the service has been reestablished.
We are monitoring the results.

May 27, 09:25 CEST
Identified - We are implementing a fix.
May 27, 09:17 CEST
Investigating - Our Secret Manager product is currently out of service in the fr-par region since 05h18 UTC.
the ‘CreateSecretVersion’ and ‘AccessSecretVersion’ methods are unusable.

We apologize for the inconvenience and our engineers are working hard to resolve this quickly.

May 27, 08:58 CEST
May 26, 2025
Resolved - The issue appeared at 3pm, after a new release. We rollbacked to the latest stable state and we will be merging a fix for what happened as soon as possible.
May 26, 19:34 CEST
Investigating - Due to internal technical updates, the Organization Settings and Support Tickets pages are currently unavailable. We appreciate your patience and understanding as we work to restore access as soon as possible.
May 26, 19:23 CEST
Completed - The scheduled maintenance has been completed.
May 26, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 CEST
Scheduled - We will be performing necessary upgrades on Cockpit databases to improve future performance and reliability on 19/05/2025.

During the maintenance window, you may experience short latencies when accessing dashboards. We recommend you do not create new dashboards or edit existing ones during that window to avoid side effects.

No impact is expected on all other actions.

We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.

Apr 30, 17:48 CEST
Resolved - This incident has been resolved.
May 26, 13:41 CEST
Identified - All the servers are back up and running on block M.
Our engineers are continuing their investigations on block N.

Thank you for your patience and understanding.

May 26, 11:30 CEST
Investigating - We have detected a switch down in DC2 room S101 G22 bloc N.
Servers in that rack currently have no network access and are unreachable.

===================
25.05.25 05h32 UTC
Issue has been forwarded to our team for resolution.

May 26, 09:21 CEST
Resolved - This incident has been resolved.
May 26, 13:36 CEST
Monitoring - The servers are starting to recover on this switch.

Thank you for your patience.

May 26, 11:35 CEST
Investigating - We have detected a switch down in AMS rack EE22 room hall2.
Servers in that rack currently have no network access and are unreachable.

===================

24.05.25 12.13 UTC
Issue has been forwarded to our team for resolution.

May 26, 09:19 CEST
May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025
Resolved - This incident has been resolved.
May 23, 15:41 CEST
Update - We are continuing to work on a fix for this issue.
May 22, 08:45 CEST
Identified - We are currently experiencing slowdowns in certain operations to the
domain name registries.
All operations are automatically restarted by our teams, so you don't have to take any action yourself.

The problem has been potentially identified, and a patch is currently being studied to restore normal operation.
We are continuing our analysis and will update this page as soon as new information becomes available.

May 21, 21:37 CEST
May 22, 2025
Resolved - This incident has been resolved.
May 22, 18:08 CEST
Identified - In all new projects created after 19/05/2025 3:30 PM, Datasources may not be properly synchronized in Grafana and hence may not be visualised. Data ingestion and query is not affected.
A fix is under deployment.

May 22, 10:37 CEST