Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

Key Manager - Service disruption in Paris region

Update - A fix has been implemented.
Sep 30, 2025 - 10:36 CEST

Identified - A fix has been implemented.
Sep 30, 2025 - 10:36 CEST

Update - We are continuing to investigate this issue.
Sep 30, 2025 - 10:12 CEST

Investigating - The Key Manager service is currently unavailable in the Paris region (fr-par). This may impact the ability to manage encryption keys for your services.
Sep 30, 2025 - 10:06 CEST

[Dedibox] - [DC5] - RPN Switch issue room 1 rack D14

Investigating - Since 2025-09-30 20:32:37, a RPN switch issue is causing connectivity problems for Dedibox servers in DC5 room 1 rack D14. This may result in network connectivity issues for affected servers.
Oct 01, 2025 - 10:03 CEST

Maintenance on Managed DB for PostgreSQL instances in Paris

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2025 - 11:17 CEST

Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL resources in fr-par region.

This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version. You may apply the maintenance from 2025-09-24 08:00 UTC to 2025-10-07 08:00 UTC directly from the Scaleway console or via our API.

If you do not apply the maintenance by 2025-10-07 08:00 UTC, it will be applied automatically on 2025-10-07 08:00 UTC.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Sep 24, 2025 11:30 - Oct 7, 2025 11:30 CEST

[Dedibox][AMS1] Suchard chassis down in H2 EE29 block C

Monitoring - On the EE-29 Suchard rack, which caused the PDU to trip, resulting in a power cycle and some Suchards not coming back on.

Here is the list of servers that are no longer functioning following the incident:

100344
100386
100428
100490
100500
100506
100337
Sep 25, 2025 - 13:56 CEST

[WEBHOSTING CLASSIC]-Blacklist Microsoft

Investigating - The IP address 51.159.208.135 of our DEDIBOX Classic Hosting is blacklisted by Microsoft.

Our team is investigating the situation.
Sep 01, 2025 - 14:33 CEST

SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Partial Outage

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Partial Outage

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Operational

Transactional Email Operational

IAM Operational

Observability Operational

Secret Manager Partial Outage

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Generative API Operational

Managed Inference Operational

Elements - AZ Partial Outage

fr-par-1 Partial Outage

fr-par-2 Partial Outage

fr-par-3 Partial Outage

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Degraded Performance

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Degraded Performance

DC2 Operational

DC3 Operational

DC5 Degraded Performance

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Saagie - Products Operational

Product-1-ACO Operational

Product-2-BOU Operational

Product-3-BV Operational

Product-4-DN Operational

Product-5-MAT Operational

Product-6-SIPDEV Operational

Product-7-SIPINT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Scaleway - Domains] .CO maintenance on Oct 2–6: renewals/restores/registrations unavailable Oct `2`, `2025` `14:00` - Oct `6`, `2025` `12:00` CEST

Due to the .CO registry transition to CentralNic on Oct 3, .CO operations will be paused from Thu, Oct 2 through Mon, Oct 6 (CEST).

Due to the .CO registry’s transition from GoDaddy Registry to CentralNic (effective 3 October 2025), there will be a maintenance window from Thu, Oct 2 at 14:00 CEST (UTC+2) to Mon, Oct 6 at 12:00 CEST (UTC+2).

Impact (only for .CO domains):
Unavailable: new registrations, renewals, restores, change owner and NS updates
Unaffected: existing .CO domains will continue to resolve normally (websites, DNS, and email should continue to work).

What you can do:
If your .CO domain is expiring soon, please renew before Oct 2 to avoid any issue.
No action is needed if you’re not planning to renew your .CO domains, or perform other modification during this period.

We’ll resume normal processing as soon as the maintenance completes.

If you have any questions, please contact our support team. Thank you for your understanding.
Posted on Sep 29, 2025 - 11:26 CEST

[K8S] Upcoming Automatic Kubernetes Upgrade Oct `21`, `2025` `09:00` - Oct `31`, `2025` `08:00` CET

On October 20, 2025, Kubernetes versions 1.30 will reach their end-of-support date.

Clusters still running these versions will automatically be upgraded to Kubernetes 1.31 to ensure continued security and performance.

The migration on each region will proceed as follows :

WAW cluster : October 21, 2025
AMS cluster : October 22, 2025
PAR cluster : From October 28 to 30, 2025

If you want to prevent downtime during these dates, please do the version upgrade beforehand manually.

https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kubernetes-version/

Contact our support team if you have any question
Posted on Sep 17, 2025 - 09:58 CEST

Past Incidents

Oct 1, 2025

Unresolved incidents: [Dedibox] - [DC5] - RPN Switch issue room 1 rack D14, Key Manager - Service disruption in Paris region.

Sep 30, 2025

[Dedibox] - DC3/S46/C16 - Switch s46-c16.dc3 is unreachable

Resolved - This incident has been resolved.
Sep 30, 12:42 CEST

Investigating - The switch is currently unreachable, causing all mono-attached servers to lose public network connectivity.
Sep 30, 12:20 CEST

[DC2] - Switch failure in DC2 room 101 101 rack G24

Resolved - The switch failure in DC2 has been resolved. Dedibox and NETI services are now fully operational. We apologize for any inconvenience caused.
Sep 30, 10:10 CEST

Investigating - Since Sep 29 08:35 UTC, a switch failure in DC2 is causing a partial outage of Dedibox and NETI services. Customers may experience connectivity issues.
Sep 29, 12:03 CEST

[Dedibox] - [DC2] Switch failure room 101 rack G28

Resolved - This incident has been resolved.
Sep 30, 09:22 CEST

Investigating - From 2025-09-27 18:21:37 to 2025-09-28 07:20:22 UTC the switch was inaccessible so no public services for customers.
RPN also impacted.
Impacted block in the rack : Datacenter : DC2, Salle : 101 101, Baie : G28, Bloc : M
Sep 29, 12:01 CEST

Maintenance on Managed DB for PostgreSQL instances in Amsterdam

Completed - The scheduled maintenance has been completed.
Sep 30, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 CEST

Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL resources in nl-ams region.

This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version.

You may apply the maintenance from 2025-09-16 08:00 UTC to 2025-09-30 08:00 UTC directly from the Scaleway console or via our API.

If you do not apply the maintenance by 2025-09-30 08:00 UTC, it will be applied automatically on 2025-09-30 08:00 UTC.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Sep 10, 15:26 CEST

Sep 29, 2025

[DC2] - RPN Switch s205 a3 is unreachable

Resolved - A switch issue caused a brief disruption in service for Dedibox servers in Switch room 205 a3. The affected switch has been recovered, and services are now back to normal.
Sep 29, 17:20 CEST

[KAPSULE] - Image provisioning issue

Resolved - It is not possible to upgrade to 1.34 with the legacy node image on the workers anymore. All upgrade are doing well when upgrading from a cluster having the new node image.
Sep 29, 17:17 CEST

Identified - We have identified an issue with the provisioning of the 1.34 image for Kapsule workers, which may prevent the creation of new nodes in Kapsule 1.34. Legacy images are not supported, and you will need to migrate to the new node image before upgrading to Kapsule 1.34.
Sep 29, 15:59 CEST

Investigating - We are currently experiencing an issue with the provisioning of the 1.34 image for Kapsule workers. This may prevent the creation of new nodes in Kapsule 1.34.

Legacy image are not supported so you need to migrate to new node image before upgrading to Kapsule 1.34.
Sep 29, 15:59 CEST

[DC5] - Switches rebooted in DC5 room 1 rack D39

Resolved - This incident has been resolved.
Sep 29, 15:47 CEST

Investigating - Switches in DC5 room 1 rack D39 have rebooted, causing a brief interruption of public services for customers.
Sep 29, 12:11 CEST

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

[VPS] Technical incident affecting VPS in Barcelona

Resolved - This incident has been resolved.
Sep 26, 23:38 CEST

Investigating - Some of our VPS hosted in Barcelona may be temporarily unreachable due to a technical issue affecting the infrastructure.
Sep 26, 15:36 CEST

Sep 25, 2025

[DEDIBOX] - BMC customer access failure

Resolved - This incident has been resolved.
Sep 25, 15:31 CEST

Monitoring - Service providing access for customers to BMC on Dedibox servers isn't working properly. We are monitoring the situation.
Sep 25, 15:21 CEST

Investigating - Service providing access for customers to BMC on Dedibox servers isn't working properly.
Sep 25, 15:16 CEST

[Object Storage] - CORS request blocking

Resolved - This incident has been resolved.
Sep 25, 13:08 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 18:11 CEST

Investigating - Some requests to Object Storage are being blocked due to an error with Access-Control-Allow-Headers in CORS configuration.
Sep 24, 17:14 CEST

[RDB][fr-par] - Network issue

Resolved - A brief network issue affected Managed Database instances between 8:55AM and 9:00AM UTC. Services are now stable, and no further impact is expected.
Sep 25, 08:30 CEST

[WAW]-Maintenance on Managed DB for PostgreSQL instances in WAW

Completed - The scheduled maintenance has been completed.
Sep 25, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:00 CEST

Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL resources in pl-waw region.

This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version.

You may apply the maintenance from 2025-09-10 08:00 UTC to 2025-09-24 08:00 UTC directly from the Scaleway console or via our API.

If you do not apply the maintenance by 2025-09-24 08:00 UTC, it will be applied automatically on 2025-09-24 08:00 UTC.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Sep 9, 17:46 CEST

Sep 24, 2025

[DEDIBOX]-FR-PAR-1 - Room 103 Rack F09 - RPN Switch Isolation

Completed - The scheduled maintenance has been completed.
Sep 24, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:30 CEST

Scheduled - Due to network flaps seen on RPN switch located on Room 103 Rack F09, we'll proceed with the replacement of the optic on this specific switch uplink.

Customer should expect RPN traffic impact the time of the intervention (should be less than 5 minutes)

Traffic to the internet is not impacted

Scheduled Start : 24th of September at 8:30AM (local-time)
Scheduled End : 24th of September at 9:00AM (local-time)
Sep 22, 10:58 CEST

[DC3] Public switch down in Room 4 4-6 Rack B19

Resolved - This incident has been resolved.
Sep 24, 08:24 CEST

Identified - We are currently encountering an issue in DC3 Room 4 4-6 Rack B19.
The public switch of this rack is currently down, servers have no public connectivity.
Sep 24, 05:09 CEST

Sep 23, 2025

[Product-1-ACO - Saagie] Migration of the Product-1-ACO Platform to Scaleway Products

Completed - The migration is now over. The platform is accessible again.
If you have any problems accessing our services, send us a message at http://support.saagie.com, and we'll be happy to help!
Sep 23, 16:15 CEST

Verifying - Verification is currently underway for the maintenance items.
Sep 23, 12:12 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 CEST

Scheduled - We will be performing a scheduled maintenance to migrate the Product-1-ACO Saagie platform to Scaleway products.

Start time: 23/09/2025 08:00am
End time: 23/09/2025 15:00pm

Impact: During this maintenance window, the Product-1-ACO Saagie environment will be totaly unavailable. it concerns all jobs, pipelines, applications, databases an storages.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.
Sep 12, 17:05 CEST

[Bookmyname] - Webmail service disruption

Resolved - This incident has been resolved.
Sep 23, 13:50 CEST

Investigating - The mail service has been disrupted during 50 min
This may affect email access for some users and slow down reception during this period.
Sep 23, 13:38 CEST

[DEDIBOX] - 3 racks lost public connectivity

Resolved - This incident has been resolved.
Sep 23, 11:58 CEST

Investigating - Due to a network equipment failure, Dedibox servers in the following racks experienced a loss public network connectivity:
- S45-E1
- S45-E2
- S45-E3
Sep 23, 11:05 CEST

Sep 22, 2025

[SVL] - Some logs not sent to Cockpit

Resolved - This incident has been resolved.
Sep 22, 20:51 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 15:34 CEST

Investigating - Some logs are not sent to Cockpit, preventing clients from consulting their logs.

We are investigating the issue.
Sep 22, 12:30 CEST

[Cockpit] - IAM permissions checks errors in console

Resolved - This incident has been resolved.
Sep 22, 15:53 CEST

Investigating - When trying to access Cockpit from a Scaleway resources in console (tabs Logs or Metrics), the IAM permission check experiences errors and does not let authorized users access dashboards' shortcut links.
Our engineers are investigating the situation.
In the meantime, Cockpit dashboards remain available from Cockpit's pages directly, so you can still access dashboards from there.
Sep 22, 11:19 CEST

[DEDIBOX] [DC3] Public switch issue in room 4 4-6 C19

Resolved - This incident has been resolved.
Sep 22, 08:45 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 11:39 CEST

Update - The switch has been replaced and servers are now being brought back online.
Sep 21, 11:38 CEST

Investigating - [Start time : 7AM]
We have detected a switch down in room 4 4-6 C19
Servers in that rack currently have no public network access and are unreachable.
Network team is currently investigating the issue.
Sep 21, 08:47 CEST

[DC5] public switch issue in DC5 ;room 1.1 ;rack B22

Resolved - This incident has been resolved.
Sep 22, 08:40 CEST

Investigating - We have detected a switch down in DC5 ;room 1/1.1 ;rack B22
Servers in that rack currently have no public network access and are unreachable.

===================

Since 21.09.25 17h18 UTC
Issue has been forwarded to our team for resolution.
Sep 22, 06:45 CEST

Sep 21, 2025

Sep 20, 2025

No incidents reported.

Sep 19, 2025

Emails to Orange MXs delayed

Resolved - This incident has been resolved.
Sep 19, 15:17 CEST

Investigating - Since September 8, 2025, emails sent to Orange MXs may experience delays.
Sep 8, 14:55 CEST

[MANAGED INFERENCE] - Increased time for deployment creation and update

Resolved - This incident has been resolved.
Sep 19, 09:43 CEST

Update - We are continuing to work on a fix for this issue.
Aug 19, 12:08 CEST

Identified - Provisioning of the infrastructure powering managed inference deployments is currently impacted by increased latency.
This may impact the time required to create and update deployments.
Aug 19, 11:34 CEST

[DEDIBOX] - [fr-par-1] High CPU usage on router

Resolved - This incident has been resolved.
Sep 19, 09:42 CEST

Monitoring - The high CPU usage on a router hosting DEDIBOX servers in fr-par-1 has been resolved. There was no impact on forwarding, and no side effects such as ARP or IPFO moves were observed.
Sep 12, 14:00 CEST

Update - Our network team will need to perform an emergency maintenance on this router the 12/09/2025 from 09:30AM UTC time to 10:30AM UTC.

You will experience a loss of public connectivity on your node hosted in dc2 room 101 racks N13 to N18, G20 to G37 and H20 to H22, during the maintenance window.
Feel free to reach us if you need further assistance.

Thank you for your understanding.
Sep 12, 09:57 CEST

Identified - The router health got worse over the night, ARP process on the device is now stuck and newer ARP entries can't be entered in the system, as such it is affecting the IPFO moves on the device.
Our engineer are working on stabilizing the situation, it might come with an emergency maintenance.
Sep 12, 09:49 CEST

Investigating - Since 5:00 PM CET, we have observed a high increase of CPU usage on a router hosting Dedibox servers in fr-par-1.

Server concerned : dc2 room 101 racks N13 to N18, G20 to G37 and H20 to H22

CPU usage is currently high but stable and no side effects are being observed, we will resume the operation to find the root cause of the issue during working hours
Sep 11, 18:49 CEST

Sep 18, 2025

[LBAAS] - Empty stock for lb-s & lb-m

Resolved - No stock available for Load Balancer S and M.
New Load Balancer creation and migration of existing Load Balancers are affected.
Sep 18, 15:06 CEST

[Generative APIs] Slow responses times for Qwen 3 235B model

Resolved - This incident has been resolved.
Sep 18, 13:01 CEST

Investigating - Starting September 18th, 2025, at 12:30 AM CET, the Qwen 3 235B model shows increased response times, resulting in request timeouts for some users. The team is currently investigating the root cause.
Sep 18, 08:56 CEST

Sep 17, 2025

[DEDIBOX] - FR-PAR-1- DC3 Room 4-4 Rack A05 & A06 -Loss of pub connectivity. RPN is not impacted

Resolved - This incident has been resolved.
Sep 17, 15:10 CEST

Identified - We are currently experiencing a loss of network connectivity for some DEDIBOX servers located in fr-par-1.

This issue may cause connectivity problems for the affected servers.
Sep 17, 13:25 CEST

[ELMA] - Error 500 when attempting to install an OS for EM-A610R-NVME

Resolved - Incident resolved on 15 September at 4:53 p.m.
Sep 17, 10:33 CEST

Investigating - Customers are experiencing an error 500 when attempting to install an OS on ELMA for EM-A610R-NVME, preventing the installation process from completing.
Sep 14, 16:49 CEST

Web Hosting Dedibox - cPanel platform 1007

Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 CEST

Scheduled - Maintenance: Server update
A downtime of 10 min can be expected during the maintenance
Sep 9, 17:02 CEST

Status impact color legend

About This Site

Scheduled Maintenance

[Scaleway - Domains] .CO maintenance on Oct 2–6: renewals/restores/registrations unavailable Oct 2, 2025 14:00 - Oct 6, 2025 12:00 CEST

[K8S] Upcoming Automatic Kubernetes Upgrade Oct 21, 2025 09:00 - Oct 31, 2025 08:00 CET

Past Incidents

[Scaleway - Domains] .CO maintenance on Oct 2–6: renewals/restores/registrations unavailable Oct `2`, `2025` `14:00` - Oct `6`, `2025` `12:00` CEST

[K8S] Upcoming Automatic Kubernetes Upgrade Oct `21`, `2025` `09:00` - Oct `31`, `2025` `08:00` CET