Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks D14;D15;D16;D17;D18;D19;C1;C2;C3;C4;C7;C8

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : July 6th, 2020 - 2000UTC (2200LT)

End : July 7th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks H1;H2:H3;H4;H5;H6;H7;H8;H9;H10;H11;H12;H13;H14;H15;H16;H17

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : July 15th, 2020 - 2000UTC (2200LT)

End : July 16th, 2020 - 0300UTC (0500LT)

[DC5] Load test of generators

[DC5] Load tests of generators

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests.

The operation consists in simulating a cut of electrical TGBT and validate load recovery as well as function through generators. Running time on the generators will be reduced in view of the low load on the site.

Impact : None expected

Start: 16-Jul-2020 0600Z (0800LT)
End: 16-Jul-2020 1200Z (1400LT)
[DEDIBOX] API and Console session handler migration

[DEDIBOX] API and Console session handler migration

We'll migrate our Console and API session handler.

Console and API will be unavailable during the migration process.

Start : 25-Jun-2020 0300Z 0500LT

Duration : 30 min

[DC3] Semi-annual maintenance of chillers

[DC3] Semi-annual maintenance of chillers

We will do the semi-annual maintenance of the chillers, according to the manufacturer’s maintenance range.
Operations will be performed by the manufacturer and supervised by our maintainer, according to the following previsional schedule:

  • Monday 17/08: Chiller n°1, Substation A
  • Tuesday 18/08: Chiller n°2, Substation A
  • Wednesday 19/08: Chiller n°3, Substation A
  • Thursday 20/08: Chiller n°4, Substation B
  • Friday 21/08: Chiller n°5, Substation B
  • Monday 24/08: Chiller n°6, Substation B
  • Monday 31/08: Chiller n°7, Substation C
  • Tuesday 01/09: Chiller n°8, Substation C

Substations A and B supply the chilled water network of the computer halls.
Substation C supplies the chilled water network of the operators halls and the air handling units.

Impact : None expected

Start: 17-Aug-2020 0630Z (0830LT)
End: 01-Sep-2020 0330Z (0530LT)
[DC3] Load tests of generators and PLC software updates

[DC3] Load tests of generators and PLC software updates

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2.

During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.
Description of operations :

  • 25/08/2020:
    • Morning: Load test on the electric chain A with F1 line up backup test.
    • Afternoon: Load test on the electric chain B with F1 line up backup test.
  • 26/08/2020:
    • Morning: Load test on the electric chain C with F1 line up backup test.
    • Afternoon: Load test on the electric chain D with F1 line up backup test.
  • 27/08/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2.

During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario.Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Impact : None expected

Start: 25-Aug-2020 0600Z (0800LT)
End: 27-Aug-2020 1600Z (1800LT)

Past Incidents

Friday 31st May 2019

No incidents reported

Thursday 30th May 2019

Compute Nodes [SCW] Connection issues at PAR1

We are experiencing some connectivity issue with a part of our VM platform at PAR1, our engineering team is working on it.
We will update this status as soon as we have more informations.

===================

29/05/2019 0945Z (1145LT)

Issue has been escalated to the dedicated team.

Issue has been fixed by the dedicated team.

Wednesday 29th May 2019

PAR1 Compute API Console instability

We have detected instability on the API, we are working to solve the problem as soon as possible.

===================

05/29/19 0547Z (0447LT)

Issue has been escalated to local team

05/29/19 0705Z (0607LT)

The issue has been fixed

Tuesday 28th May 2019

No incidents reported

Monday 27th May 2019

No incidents reported

Sunday 26th May 2019

No incidents reported

Saturday 25th May 2019

Console KVM over IP session creation issue

We are currently experiencing issues regarding KVM over IP session creation (and deletion).
Issue has been escalated to the product team and is currently being investigated.

We will update this status as soon as we have any additional information.
Thank you very much for your patience.

===================

17/05/19 0849Z (1049LT)

The service was restarted correctly.