All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Tuesday 16th July 2019

Default DNS resolver maintenance, scheduled 6 days ago

We are planning to run a maintenance on one of our DNS resolver, used by default on Dedibox servers.
However, impact should be minimal as the default route will be modified to avoid going through this resolver during the maintenance.

No modification should be required on customer's end.

Friday 12th July 2019

No incidents reported

Thursday 11th July 2019

No incidents reported

Wednesday 10th July 2019

Billing API [Scaleway] Instability on the addition of new cards

Our teams have detected instabilities on the addition of new payment methods.

We are currently working to solve this problem.


10/07/19 1700Z (1900LT)

Issue has been escalated to local team

10/07/19 1720Z (1920LT)

The issue has been fixed.

Tuesday 9th July 2019

[Paris core router bb2.dc3] Cisco firmware upgrade, scheduled 2 weeks ago

Location : DC3 - core router bb2.dc3

What is done : Upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This will perhaps lead to rerouting / latencies increases during the maintenance window

Preparation : 08-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 09-Jul-2019 0200Z (0400LT) - duration 5h

08-Jul-2019 UPDATE: Preparations are now done. We are ready to start the upgrade tomorrow in good conditions

09-Jul-2019 UPDATE: The upgrade is still ongoing. 45 minutes ago, our BGP convergence encountered an issue and some servers on DC2 Room 101, 202,203 had a disconnection for 15 seconds. Everything is back to normal.

09-Jul-2019 UPDATE 2: Upgrade is done correctly. We are having an issues with 2 power supplies on this routeur at the moment. We are working on fixing it.

Monday 8th July 2019

No incidents reported

Sunday 7th July 2019

Console Console / API instabilities

Our team noticed instabilities on both our Scaleway website, console and APIs.
We are currently investigating the issue and will update this status accordingly as soon as possible.


07.07.19 1300Z (1500LT)

Services are stable again.
We will keep monitoring the situation, but you should be available to use our platform without issue now.

Saturday 6th July 2019

No incidents reported