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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 Curative maintenance on PLC SSA and SSB

[DATACENTER DC-3] Curative maintenance on PLC SSA and SSB

A modification will be done on PLC SSA and SSB to increase the delay y during the weekly switching of chillers.Installations will be switched to manual mode during the maintenance of the PLC.

Impact : No impact on customers or services

Start : 22-Oct-2019 0600Z 0800LT

Duration : 10 hours

Scaleway ticket's API maintenance

In order to update our internal information system, we are going to conduct a maintenance on our ticket API.
During the maintenance, you will not be able to consult, create nor update tickets on your Scaleway account.

We expect the downtime to last a few minutes at most.
Our other communication channels stay available for urgent matters.

Thank you for your undersanding.

Start : 23-Oct-2019 0600Z 0800LT

Expected duration : Less than 10 minutes.

DC5 - Load tests of generators

Location : DC5

What is done : We will perform the data center's redundancy test. Operations will be performed by our maintainer under our permanent supervision, according to the following provisional schedule:

Thursday, October 24th: 0800 AM

Thursday, October 24th: 14PM

Impact : no impact for customers

Start : 24-Oct-2019 0600Z 0800LT

Duration : 6 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

[DC3] Load shaving tests

[DC3] Load shaving tests

Location : DC3

What is done : As part of the load shaving commissioning on the Datacenter, we will proceed to a test of operation on some generators

Impact : This intervention does not present any particular risk of service interruption.

Start : 13-Nov-2010 0700Z 0900LT

Duration : 7 hours

[DC3] Thermography checks

Thermography checks

Location : DC3

What is done : As part of annual checks, we will do a thermography on the datacenter 'DC3'. To minimize risks, this thermography will be realized cabinet by cabinet.

Impact : None.

Start : 18-Nov-2019 0600Z 0800LT

Duration : 6 days.

Past Incidents

Tuesday 16th July 2019

Default DNS resolver maintenance, scheduled 3 months ago

We are planning to run a maintenance on one of our DNS resolver, used by default on Dedibox servers.
However, impact should be minimal as the default route will be modified to avoid going through this resolver during the maintenance.

No modification should be required on customer's end.

Friday 12th July 2019

No incidents reported

Thursday 11th July 2019

No incidents reported

Wednesday 10th July 2019

Billing API [Scaleway] Instability on the addition of new cards

Our teams have detected instabilities on the addition of new payment methods.

We are currently working to solve this problem.

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10/07/19 1700Z (1900LT)

Issue has been escalated to local team

10/07/19 1720Z (1920LT)

The issue has been fixed.

Tuesday 9th July 2019

[Paris core router bb2.dc3] Cisco firmware upgrade, scheduled 3 months ago

Location : DC3 - core router bb2.dc3

What is done : Upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This will perhaps lead to rerouting / latencies increases during the maintenance window

Preparation : 08-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 09-Jul-2019 0200Z (0400LT) - duration 5h

08-Jul-2019 UPDATE: Preparations are now done. We are ready to start the upgrade tomorrow in good conditions

09-Jul-2019 UPDATE: The upgrade is still ongoing. 45 minutes ago, our BGP convergence encountered an issue and some servers on DC2 Room 101, 202,203 had a disconnection for 15 seconds. Everything is back to normal.

09-Jul-2019 UPDATE 2: Upgrade is done correctly. We are having an issues with 2 power supplies on this routeur at the moment. We are working on fixing it.

Monday 8th July 2019

No incidents reported

Sunday 7th July 2019

No incidents reported

Saturday 6th July 2019

No incidents reported