All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Refrigeration units preventive maintenance

We will undertake a preventive maintenance on our refrigeration units on DC3.

Impact: Minor loss of redundancy, no customer impact.

START: 10-Oct-2019 0630Z 0830LT

END: 11-Nov-2019 0330Z 0530LT

DC3 - Redundancy test of DC3 electrical generators

DC3 electrical generators - Redundancy test of DC3 electrical generators

Location : DC3 What is done : As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Impact : no impact on client servers

Start : 11-Oct-2019 0700-1400Z 900-1600LT

Duration : 4 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

Past Incidents

Thursday 8th August 2019

No incidents reported

Wednesday 7th August 2019

Object Storage Public access unavailability

We have identified a problem with public access to Object Storage buckets, listing and HTTP requests. Buckets and private objects are always accessible, this is a public access problem, there is no loss of data.

Symptoms: Public access to buckets and objects may not work.

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08.07.19 1600Z (1800LT)

The problem is now solved, the situation is back to normal.

08.07.19 1240Z (1440LT)

Listing buckets is still not possible, our teams are working to solve this problem.

08.07.19 1150Z (1350LT)

Issue identified, we are validating a fix (public buckets access)

08.07.19 1130Z (1330LT)

Issue has been escalated to local team

Console [SECURITY GROUPS] Error when saving

We have identified a problem with security groups.

Symptoms: Saving the security groups returns an error.

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08.07.19 0936Z (1136LT)

The problem is now solved, the situation is back to normal.

08.07.19 0925Z (1125LT)

The product team has identified the root cause and working on a fix

08.07.19 0911Z (1111LT)

Issue has been escalated to local team

Tuesday 6th August 2019

No incidents reported

Monday 5th August 2019

DC3 Network Network outage RPN DC3 Rack F15

We are currently facing a network issue on RPN switch room 3-1 rack f15 in dc3.

We apologize for the inconvenience.

Next update by 08.05.19 0630Z (0830LT)

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08.05.19 0430Z (0630LT)

Issue has been escalated to local team

08.05.19 1000Z (1200LT)

We have replaced the switch

Sunday 4th August 2019

DC2 [DC2] - Room 203-B Rack j7 bloc E down

DC2, Room 203-B Rack j7 bloc E has an electrical issue. Servers are not answering for the moment.

We are doing our best to fix this as soon as possible.

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08.04.19 1500ZZ 1700LT

Issue has been escalated to local team

Compute Nodes PAR1 : some C2 instances unreachable / stuck in transient state

We have identified an issue regarding some C2x BareMetal servers for Paris region
Symptoms : node are unreachable and/or stuck in a transient state.

Our engineering team is currently investigating the issue
We will update this status as soon as we have additional details to share.

08.04.19 1000Z (1200LT)

Issue has been escalated to local team

08.04.19 0830Z (1030LT)

The issue is now fixed

Saturday 3rd August 2019

No incidents reported

Friday 2nd August 2019

No incidents reported