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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Sunday 27th October 2019

RPN AMS1/DC3, scheduled 7 months ago

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

Thursday 8th August 2019

No incidents reported

Wednesday 7th August 2019

Object Storage Public access unavailability

We have identified a problem with public access to Object Storage buckets, listing and HTTP requests. Buckets and private objects are always accessible, this is a public access problem, there is no loss of data.

Symptoms: Public access to buckets and objects may not work.

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08.07.19 1600Z (1800LT)

The problem is now solved, the situation is back to normal.

08.07.19 1240Z (1440LT)

Listing buckets is still not possible, our teams are working to solve this problem.

08.07.19 1150Z (1350LT)

Issue identified, we are validating a fix (public buckets access)

08.07.19 1130Z (1330LT)

Issue has been escalated to local team

Console [SECURITY GROUPS] Error when saving

We have identified a problem with security groups.

Symptoms: Saving the security groups returns an error.

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08.07.19 0936Z (1136LT)

The problem is now solved, the situation is back to normal.

08.07.19 0925Z (1125LT)

The product team has identified the root cause and working on a fix

08.07.19 0911Z (1111LT)

Issue has been escalated to local team

Tuesday 6th August 2019

No incidents reported

Monday 5th August 2019

DC3 Network Network outage RPN DC3 Rack F15

We are currently facing a network issue on RPN switch room 3-1 rack f15 in dc3.

We apologize for the inconvenience.

Next update by 08.05.19 0630Z (0830LT)

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08.05.19 0430Z (0630LT)

Issue has been escalated to local team

08.05.19 1000Z (1200LT)

We have replaced the switch

Sunday 4th August 2019

DC2 [DC2] - Room 203-B Rack j7 bloc E down

DC2, Room 203-B Rack j7 bloc E has an electrical issue. Servers are not answering for the moment.

We are doing our best to fix this as soon as possible.

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08.04.19 1500ZZ 1700LT

Issue has been escalated to local team

Compute Nodes PAR1 : some C2 instances unreachable / stuck in transient state

We have identified an issue regarding some C2x BareMetal servers for Paris region
Symptoms : node are unreachable and/or stuck in a transient state.

Our engineering team is currently investigating the issue
We will update this status as soon as we have additional details to share.

08.04.19 1000Z (1200LT)

Issue has been escalated to local team

08.04.19 0830Z (1030LT)

The issue is now fixed

Saturday 3rd August 2019

No incidents reported

Friday 2nd August 2019

No incidents reported