Scaleway
Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance
[REDIS] Unexpected maintenance on all Managed redis ressources
Monitoring - An unplanned maintenance is currently ongoing on all REDIS cluster, on the following AZs:
PAR-1, PAR-2, AMS-1, AMS-2, WAW-1, WAW-2.

A short service interruption is expected.
We apologize for the disruption.
Oct 15, 2025 - 15:41 CEST
[DEDIBOX] - [DC5] Public switch down Room 1 Rack D40
Monitoring - Switch is back online and the most of servers reachable too.
We keep this switch under monitoring
Oct 15, 2025 - 11:11 CEST
Investigating - The public switch in DC5 Room 1 Rack D40 is currently unreachable, causing connectivity issues for attached servers.
Oct 15, 2025 - 09:38 CEST
Object Storage - Increased 403 SignatureDoesNotMatch responses in Paris region
Monitoring - We isolated the trouble and and mitigated it. We do not expect any other impact on production.

We apologize for the trouble and are monitoring actively.
Oct 08, 2025 - 11:25 CEST
Update - One of our gateway machines returned 403 ("SignatureDoesNotMatch") for all request between 9:54 and 10:16. We are still investigating the issue.
There should be no abnormal SignatureDoesNotMatch errors now since ±10:16
Oct 08, 2025 - 10:50 CEST
Update - We are continuing to investigate this issue.
Oct 08, 2025 - 10:34 CEST
Investigating - We are currently investigating this issue.
Oct 08, 2025 - 10:29 CEST
[Dedibox] - [DC2] - Switch issue room 101 rack H21
Monitoring - PSU has been replaced and chassis come back.
Oct 13, 2025 - 11:41 CEST
Identified - The field team has analyzed the situation, and the current focus is on a potential hardware issue.
Oct 13, 2025 - 10:50 CEST
Investigating - We are currently investigating an issue with a network switch in our DC2 room 101 rack H21, which may affect the connectivity of some DEDIBOX servers. We will provide updates as we have more information.
Oct 13, 2025 - 09:28 CEST
[WEBHOSTING][CPANEL] Deactivation of previous versions of PHP 7.4
Monitoring - As part of the evolution of our infrastructure and in order to guarantee security and performance, versions of PHP prior to 7.4 will be deactivated on the cPanel 012 platform on October 13, 2025.
As of this update, all websites using a version lower than PHP 7.4 will be automatically switched to PHP 7.4.
We invite you to check the compatibility of your applications with this version to ensure they function properly.
Oct 07, 2025 - 16:14 CEST
[WEBHOSTING CLASSIC]-Blacklist Microsoft
Investigating - The IP address 51.159.208.135 of our DEDIBOX Classic Hosting is blacklisted by Microsoft.

Our team is investigating the situation.
Sep 01, 2025 - 14:33 CEST
SMS Routing to US Numbers
Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST
Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance
Instances Operational
Elastic Metal Operational
Apple Silicon Operational
Object Storage Operational
Block Storage Operational
Container Registry Operational
Network Operational
Private Network Operational
Public Gateway Operational
Load Balancer Operational
Kubernetes Kapsule Operational
Serverless Functions and Containers Operational
Serverless-Database Operational
Jobs Operational
Databases Degraded Performance
Messaging and Queuing Operational
Domains Operational
IoT Hub Operational
Web Hosting ? Under Maintenance
Transactional Email Operational
IAM Operational
Observability Operational
Secret Manager Operational
Environmental Footprint ? Operational
Developer Tools Operational
Account API Operational
Billing API Operational
Edge service Operational
Elements Console Operational
Website Operational
Generative API Operational
Managed Inference Operational
Elements - AZ Degraded Performance
fr-par-1 Degraded Performance
fr-par-2 Degraded Performance
fr-par-3 Operational
nl-ams-1 Degraded Performance
nl-ams-2 Degraded Performance
nl-ams-3 Operational
pl-waw-1 Degraded Performance
pl-waw-2 Degraded Performance
pl-waw-3 Operational
Dedibox - Products Degraded Performance
Dedibox Degraded Performance
Hosting Operational
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Degraded Performance
DC2 Degraded Performance
DC3 Operational
DC5 Degraded Performance
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO ? Operational
Product-2-BOU ? Operational
Product-3-BV ? Operational
Product-4-DN ? Operational
Product-5-MAT ? Operational
Product-6-SIPDEV ? Operational
Product-7-SIPINT ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Product-2-BOU - Saagie] Migration of the Product-2-BOU Platform to Scaleway Products Oct 20, 2025 10:00-13:00 CEST

We will be performing a scheduled maintenance to migrate the Product-2-BOU Saagie platform to Scaleway products.

Start time: 20/10/2025 10:00am
End time: 20/10/2025 13:00pm

Impact: During this maintenance window, the Product-2-BOU Saagie environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.
Posted on Oct 10, 2025 - 11:52 CEST

[K8S] Upcoming Automatic Kubernetes Upgrade Oct 21, 2025 09:00 - Oct 31, 2025 08:00 CET

On October 20, 2025, Kubernetes versions 1.30 will reach their end-of-support date.

Clusters still running these versions will automatically be upgraded to Kubernetes 1.31 to ensure continued security and performance.

The migration on each region will proceed as follows :

WAW cluster : October 21, 2025
AMS cluster : October 22, 2025
PAR cluster : From October 28 to 30, 2025

If you want to prevent downtime during these dates, please do the version upgrade beforehand manually.

https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kubernetes-version/

Contact our support team if you have any question
Posted on Sep 17, 2025 - 09:58 CEST

[Edge Service] - API Maintenance Oct 21, 2025 10:00-10:30 CEST

We will be undergoing scheduled maintenance during this time.
Posted on Oct 10, 2025 - 17:34 CEST

[Product-4-DN - Saagie] Migration of the Product-4-DN Platform to Scaleway Products Oct 22, 2025 08:00-12:00 CEST

We will be performing a scheduled maintenance to migrate the Product-4-DN Saagie platform to Scaleway products.

Start time: 22/10/2025 08:00am
End time: 22/10/2025 12:00pm

Impact: During this maintenance window, the Product-4-DN Saagie environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

This migration is part of our ongoing efforts to improve infrastructure reliability, scalability, and performance.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful migration.
Posted on Oct 10, 2025 - 11:54 CEST
Oct 15, 2025
[Product-5-MAT - Saagie] Active/Passive Site Switchover – Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 15:00 CEST
Update - Due to an electrical incident on the passive site, we are forced to interrupt and postpone the switchover operation initially scheduled for October 15th and 16th.

The switchover to the passive site is therefore canceled and will be rescheduled for a later date.

You will be notified as soon as a new date is confirmed.

We thank you for your understanding.
Oct 15, 15:00 CEST
Scheduled - Product-5-MAT is subject to active/passive room switching.
We will be performing scheduled maintenance to switch the Product-5-MAT platform from the active DC to the passive DC.

The operation is scheduled for October 15 and 16.

Start time: 16/10/2025 08:30 AM
End time: 16/10/2025 13:00 PM

Impact: During this maintenance window, the Product-5-MAT environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful operation.
Oct 10, 17:49 CEST
[Product-5-MAT - Saagie] Active/Passive Site Switchover – Scheduled Maintenance
Completed - Due to an electrical incident on the passive site, we are forced to interrupt and postpone the switchover operation initially scheduled for October 15th and 16th.

The switchover to the passive site is therefore canceled and will be rescheduled for a later date.

You will be notified as soon as a new date is confirmed.

We thank you for your understanding.
Oct 15, 14:59 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:30 CEST
Scheduled - Product-5-MAT is subject to active/passive room switching.
We will be performing scheduled maintenance to switch the Product-5-MAT platform from the active DC to the passive DC.

The operation is scheduled for October 15 and 16.

Start time: 15/10/2025 08:30 AM
End time: 15/10/2025 18:00 PM

Impact: During this maintenance window, the Product-5-MAT environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful operation.
Oct 10, 17:48 CEST
[KAPSULE] - [FR-PAR-3 ] DNS resolution issue on fr-par-3
Resolved - This incident has been resolved.
Oct 15, 14:19 CEST
Investigating - Kapsule nodes on fr-par-3 are experiencing DNS resolution issues, preventing communication with the kube-apiserver. Affected nodes are stuck in a creating state.
Oct 15, 11:04 CEST
[KAPSULE] - DNS resolution issue on fr-par-3
Resolved - Kapsule nodes on fr-par-3 are experiencing DNS resolution issues, preventing communication with the kube-apiserver. Affected nodes are stuck in a creating state.
Oct 15, 14:16 CEST
Generative API - Mistral small 3.2 model issues
Resolved - This incident has been resolved.
Oct 15, 11:58 CEST
Identified - The Mistral small 3.2 model is experiencing issues, resulting in 5xx errors for most requests. We are actively investigating the root cause.
Oct 14, 17:50 CEST
[MySQL] Maintenance for Managed DB for MySQL instances using private network.
Completed - The scheduled maintenance has been completed.
Oct 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 CEST
Scheduled - The Database Team will perform a minor maintenance operation on all Managed Database for MySQL instances connected to a private network, across all regions, on Wednesday, October 15 at 5 a.m UTC.

A brief interruption of active connections to the private network endpoint may occur during the operation.
Oct 8, 11:09 CEST
Oct 14, 2025
[DEDIBOX] - [fr-par-1] Network connectivity issue
Resolved - We have resolved the network connectivity issue affecting DEDIBOX servers within the Rack i11 in the Room 203b at fr-par-1. The affected servers are now fully operational.
Oct 14, 21:17 CEST
Update - We are continuing to investigate this issue.
Oct 14, 19:03 CEST
Investigating - We are currently experiencing a network connectivity issue affecting DEDIBOX servers within the Rack i11 in the Room 203b at DC2 due to a hardware problem with public switches.
Oct 14, 18:56 CEST
Oct 13, 2025

Unresolved incident: [Dedibox] - [DC2] - Switch issue room 101 rack H21.

Oct 12, 2025
[Support]-Support unavailable
Resolved - This incident has been resolved.
Oct 12, 09:59 CEST
Identified - Technical support will not be available between 6 a.m. and 10 a.m.

We sincerely apologize for any inconvenience this may cause.
Oct 12, 06:18 CEST
Oct 11, 2025

No incidents reported.

Oct 10, 2025
Kapsule - Control plane disruption in Amsterdam region
Resolved - This incident has been resolved.
Oct 10, 17:11 CEST
Monitoring - A fix has been rolled out, the stability has improved.
Oct 10, 13:58 CEST
Investigating - Some control planes are experiencing issues, which may affect the performance and availability of your Kubernetes clusters.
Oct 10, 12:35 CEST
[Kapsule] Node 1.34+ creation failure
Resolved - This incident has been resolved.
Oct 10, 12:19 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 11:06 CEST
Identified - Since 2025-10-07 around 15:30 CEST new 1.34+ nodes failed to be created properly.
Meaning that the instance was created but never joined the cluster.

You may have experienced autoscaling issue and in worst case scenario with upgrades loss of nodes as the new ones never spawned.

The fix is already being rolled out !
We are deeply sorry for the inconvenience caused, feel free to open a ticket if you've been impacted.
Oct 8, 10:38 CEST
Oct 9, 2025
[VPCL] - [fr-par-1] DHCP service disruption
Resolved - This incident has been resolved.
Oct 9, 18:53 CEST
Monitoring - The incident started around 12:20 UTC, the DHCP services inside the VPC were slow to reply.
Oct 8, 19:29 CEST
Investigating - The DHCP service is currently unavailable in the Paris region (fr-par-1). This may affect the ability of some instances to obtain an IP address automatically. We are currently investigating the issue.
Oct 8, 18:58 CEST
Oct 8, 2025
[SECRET MANAGER] - [fr-par] PI down due to failure to create billing samples
Resolved - This incident has been resolved.
Oct 8, 11:47 CEST
Monitoring - A fix has been implemented, we are monitoring the results
Oct 8, 10:59 CEST
Investigating - The API is currently unavailable due to a database issue. We are working to resolve this as quickly as possible.
Oct 8, 10:38 CEST
[Dedibox] - [DC5] - RPN Switch issue room 1 rack D14
Resolved - This incident has been resolved.
Oct 8, 11:09 CEST
Investigating - Since 2025-09-30 20:32:37, a RPN switch issue is causing connectivity problems for Dedibox servers in DC5 room 1 rack D14. This may result in network connectivity issues for affected servers.
Oct 1, 10:03 CEST
[Dedibox][AMS1] Suchard chassis down in H2 EE29 block C
Resolved - This incident has been resolved.
Oct 8, 10:23 CEST
Monitoring - On the EE-29 Suchard rack, which caused the PDU to trip, resulting in a power cycle and some Suchards not coming back on.

Here is the list of servers that are no longer functioning following the incident:

100344
100386
100428
100490
100500
100506
100337
Sep 25, 13:56 CEST
Oct 7, 2025
Key Manager - Service disruption in Paris region
Resolved - This incident has been resolved.
Oct 7, 17:30 CEST
Update - A fix has been implemented.
Sep 30, 10:36 CEST
Identified - A fix has been implemented.
Sep 30, 10:36 CEST
Update - We are continuing to investigate this issue.
Sep 30, 10:12 CEST
Investigating - The Key Manager service is currently unavailable in the Paris region (fr-par). This may impact the ability to manage encryption keys for your services.
Sep 30, 10:06 CEST
Maintenance on Managed DB for PostgreSQL instances in Paris
Completed - The scheduled maintenance has been completed.
Oct 7, 11:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 11:17 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL resources in fr-par region.

This maintenance will upgrade your PostgreSQL 13,14,15 and 16 engine to the latest minor version. You may apply the maintenance from 2025-09-24 08:00 UTC to 2025-10-07 08:00 UTC directly from the Scaleway console or via our API.

If you do not apply the maintenance by 2025-10-07 08:00 UTC, it will be applied automatically on 2025-10-07 08:00 UTC.

Impact: A few seconds downtime on HA instances, around 1min downtime on standalone instances.
Sep 24, 11:16 CEST
Oct 6, 2025
[DEDIBOX] - [DC5] Private Switch down in DC5 room 1 block A67
Resolved - This incident has been resolved.
Oct 6, 22:39 CEST
Investigating - A switch in our fr-par-2 data center experienced an unexpected reboot, causing a temporary loss of network connectivity for attached servers. The issue has been resolved, and we are monitoring the situation to prevent recurrence.
Oct 3, 12:50 CEST
[Scaleway - Domains] .CO maintenance on Oct 2–6: renewals/restores/registrations unavailable
Completed - The scheduled maintenance has been completed.
Oct 6, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 14:00 CEST
Scheduled - Due to the .CO registry transition to CentralNic on Oct 3, .CO operations will be paused from Thu, Oct 2 through Mon, Oct 6 (CEST).

Due to the .CO registry’s transition from GoDaddy Registry to CentralNic (effective 3 October 2025), there will be a maintenance window from Thu, Oct 2 at 14:00 CEST (UTC+2) to Mon, Oct 6 at 12:00 CEST (UTC+2).

Impact (only for .CO domains):
Unavailable: new registrations, renewals, restores, change owner and NS updates
Unaffected: existing .CO domains will continue to resolve normally (websites, DNS, and email should continue to work).

What you can do:
If your .CO domain is expiring soon, please renew before Oct 2 to avoid any issue.
No action is needed if you’re not planning to renew your .CO domains, or perform other modification during this period.

We’ll resume normal processing as soon as the maintenance completes.

If you have any questions, please contact our support team. Thank you for your understanding.
Sep 29, 11:26 CEST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025
Oct 2, 2025
Oct 1, 2025
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