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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Amsterdam core router bb2.ams1] Router upgrade

Location : Amsterdam - Core router bb2.ams1
What is done : Upgrade Software and Reload bb2.ams1 to fix FlowSpec issues. Rollback : rollback to previous release
Expected Impacts : None, traffic should be rerouted elsewhere.

Preparation - duration 2h

-start time : 26-Feb-2020 0500Z (0600LT)
-end time : 26-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4H

-start time : 27-Feb-2020 0300Z (0400LT)
-end time : 27-Feb-2020 0700Z (0800LT)

[DC3] Scheduled maintenance in Room 3-4 / Racks : C1>C22 - D1>D21

A scheduled maintenance is planned in part of the room 3-4, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C22 - D1>D21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 3rd, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 205 / Racks : C1>C8 - D1>D8 - E1>E7

A scheduled maintenance is planned in part of the room 205, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C8 - D1>D8 - E1>E7

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 3rd, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC3] Scheduled maintenance in Room 4-6 / Racks : A1>A23 - B1>B23

A scheduled maintenance is planned in part of the room 4-6, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : A1>A23 - B1>B23

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 4th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

UPDATE:

2/12/2020 - 0410Z (0510LT)

Racks A1>A23 are upgraded and functional

[DC3] Scheduled maintenance in Room 4-6 / Racks : C1>C22 - D1>D22

A scheduled maintenance is planned in part of the room 4-6, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : C1>C22 - D1>D22

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 4th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 101 / Racks : A20>A28 - B20>B26 - L31>L37 - K37

A scheduled maintenance is planned in part of the room 101, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : A20>A28 - B20>B26 - L31>L37 - K37

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 5th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 203A / Racks : M1>M14 - N1>N6

A scheduled maintenance is planned in part of the room 203A, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : M1>M14 - N1>N6

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 5th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC2] Scheduled maintenance in Room 205 / Racks : A1>A8 - B1>B8 - G2>G8 - H2

A scheduled maintenance is planned in part of the room 205, DC2, in order to optimize and upgrade our infrastructure. The impacted racks are : A1>A8 - B1>B8 - G2>G8 - H2

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 10th, 2020 - 0400Z (0500LT)

Duration : 90 minutes

[DC3] Scheduled maintenance in Room 3-5 / Racks : E1>E21 - F1>F21

A scheduled maintenance is planned in part of the room 3-5, DC3, in order to optimize and upgrade our infrastructure. The impacted racks are : E1>E21 - F1>F21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional. Public network will be back online once the update is complete.

If your server is in the said racks, you will receive a ticket on your account.

Start : March 10th, 2020 - 0530Z (0630LT)

Duration : 90 minutes

[DC3] PLC and HMI software update on chains F1 and F2for mobile chillers power supply supervision

[DC3] PLC and HMI software update on chains F1 and F2for mobile chillers power supply supervision

As part of the mobile chillers installation work, we will update PLC and HMI softwares on chains F1 and F2. The modifications affect the supervision of mobile chillers breakers (display, alarms).

All the changes that will be made will only be one electrical chain at a time. Under no circumstances will two electrical chains be modified simultaneously.

Impact : none for customers

Start : 12-Mar-2020 0700Z 0800LT

Duration : 1 day

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below. CRAC units will be shut down one at a time, so as not to impact the cooling of halls. Each IT zone has CRAC unit called « backup » : each CRAC unit is doubled. Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule :

  • MLVBs 27/03/2020 and 30/03/2020
  • Operators halls : 20/03/2020
  • IT halls n°4 : 16 and 17/03/2020
  • IT halls n°3 : 18 and 19/03/2020
  • IT halls n°2 : 23 to 25/03/2020
  • IT halls n°1 : 25 and 26/03/2020

Impacts on services : Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit. No impact on the cooling of facilities. The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

[DC3] Maintenance of electric generators

Location : DC3

What is done : We’re going to realize the preventive electrical maintenance of generators, the maintenance will be performed electrical chain by electrical chain :

Chain A : 23/03/30
Chain B : 24/03
Chain C : 25/03
Chain D : 26/03
Chain F1 : 30/03
Chain F2 : 31/03

Start : 23-Mars-2020 0730Z (0830LT) End : 31-Mars-2020 0430Z(0530LT)

Impact : Degradation of electrical redundancy Duration 6 days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

We will realized a pressurization maintenance on substation SSA, SSB and SSC

Impact : none

Start : 31-Mar-2020 0830Z 0930LT
End : 2-Apr-2020 1600Z 1700LT

Duration : 3 days

Past Incidents

Saturday 28th September 2019

No incidents reported

Friday 27th September 2019

DC5-A [DC5-A] Power supply issue on one of the power feeds - Rack H4

In DC5-A, Rack H4, one of the power feed is failing.

As the other power feed is running correctly, there are no downtime.

We are working on correcting this.

===================

09.27.19 1400Z (1600LT)

Power is now available throught both feeds. Issue is fixed with no downtime

09.27.19 1700Z (1900LT)

Issue has been escalated to local team

Dedibackup instability DC3

We are encountering connection issues on the Dedibackup 7 of the DC3. Service is not available and you may notice refusal of your credentials.

===================

30.09.19 0830Z (1030LT)

The issue is now fixed

28.09.19 1000Z (1400LT)

There is still some instability on the dedibackup 7 of DC3, local team is investigating the issue.

27.09.19 1052Z (1252LT)

Issue is fixed

27.09.19 0934Z (1134LT)

The product team has identified the root cause and working on a fix

27.09.19 0830Z (1030LT)

Issue has been escalated to local team

Thursday 26th September 2019

No incidents reported

Wednesday 25th September 2019

Compute - ARM64 stucked stopping in PAR1

We are experiencing some issue with stopping instances on the ARM64 located in PAR1 on the P12 hypervisors. The issue will be fixed as soon as possible. Our team is fully mobilized to solve the problem.

===================

09.26.19 0500Z (0700LT)

Certain instances remain blocked in rebooting / stopping / provisioning state. Team in charge was notified again to restore service as soon as possible. Our sincere apologies for inconvenience.

09.25.19 1920Z (2020LT)

The migrations is now terminated. Everything is back to normal.
If your instance is not reachable but appears as "powered-up", please try to reboot with another bootscript (the latest available).

09.25.19 1134Z (1334LT)

The product team has identified the root cause and working on a fix

09.25.19 1058Z (1258LT)

Issue has been escalated to local team

Tuesday 24th September 2019

No incidents reported

Monday 23rd September 2019

Dedibackup Dedibackup instability

We are encountering connection issues on the Dedibackup 7 of the DC3. Service is not available and you may notice refusal of your credentials.

===================

26.09.19 0800Z (1000LT)*

Issue is fixed

26.09.19 0630Z (0830LT)*

Service is not available again, we contacted team in charge in order to find a solution. Our apologies for inconvenience.

23.09.19 0900Z (1130LT)*

Issue is fixed

23.09.19 0830Z (1030LT)

Issue has been escalated to local team

Compute Nodes [SCALEWAY] AMS VC1 Instances Unavailability

Our teams have identified an issue that affects some VC1 instances in the AMS1 region. Affected instances are unreachable and administrative actions (stop, reboot, etc.) on those do not work properly and get stuck.

===================

09.23.19 1250Z (1450LT)

Issue has been solved and instances are coming back up

09.23.19 0830Z (1030LT)

Issue has been escalated to local team

Mail [WEBHOSTING] 504 Gateway timeout

Our teams identified an issue regarding webmail connection. We are currently investigating the issue and will update this status as soon as we have more details to share.

=====================

09.23.2019 1000Z (1200LT)

Mail issues. Mail hosting teams are looking into it.

09.23.2019 1100Z (1300LT)

Mail issues have been fixed.

09.23.2019 1245Z (1445LT)

New mail issues. Our teams are looking into it.

09.23.2019 1300Z (1500LT)

Mail issues have been fixed.

Console [Dedibox] Installation issue

We detected an issue with our install system.
Your installation might not go through. We are currently investigating on this matter.
Next update as soon as we have more information.

===================

09.23.19 0700Z (0900LT)

Issue is fixed

09.21.19 0130Z (0230LT)

Issue has been escalated to local team

Sunday 22nd September 2019

No incidents reported