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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 Curative maintenance on PLC SSA and SSB

[DATACENTER DC-3] Curative maintenance on PLC SSA and SSB

A modification will be done on PLC SSA and SSB to increase the delay y during the weekly switching of chillers.Installations will be switched to manual mode during the maintenance of the PLC.

Impact : No impact on customers or services

Start : 22-Oct-2019 0600Z 0800LT

Duration : 10 hours

DC5 - Load tests of generators

Location : DC5

What is done : We will perform the data center's redundancy test. Operations will be performed by our maintainer under our permanent supervision, according to the following provisional schedule:

Thursday, October 24th: 0800 AM

Thursday, October 24th: 14PM

Impact : no impact for customers

Start : 24-Oct-2019 0600Z 0800LT

Duration : 6 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

[DC3] Load shaving tests

[DC3] Load shaving tests

Location : DC3

What is done : As part of the load shaving commissioning on the Datacenter, we will proceed to a test of operation on some generators

Impact : This intervention does not present any particular risk of service interruption.

Start : 13-Nov-2010 0700Z 0900LT

Duration : 7 hours

[DC3] Thermography checks

Thermography checks

Location : DC3

What is done : As part of annual checks, we will do a thermography on the datacenter 'DC3'. To minimize risks, this thermography will be realized cabinet by cabinet.

Impact : None.

Start : 18-Nov-2019 0600Z 0800LT

Duration : 6 days.

Past Incidents

Saturday 28th September 2019

No incidents reported

Friday 27th September 2019

DC5-A [DC5-A] Power supply issue on one of the power feeds - Rack H4

In DC5-A, Rack H4, one of the power feed is failing.

As the other power feed is running correctly, there are no downtime.

We are working on correcting this.

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09.27.19 1400Z (1600LT)

Power is now available throught both feeds. Issue is fixed with no downtime

09.27.19 1700Z (1900LT)

Issue has been escalated to local team

Dedibackup instability DC3

We are encountering connection issues on the Dedibackup 7 of the DC3. Service is not available and you may notice refusal of your credentials.

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30.09.19 0830Z (1030LT)

The issue is now fixed

28.09.19 1000Z (1400LT)

There is still some instability on the dedibackup 7 of DC3, local team is investigating the issue.

27.09.19 1052Z (1252LT)

Issue is fixed

27.09.19 0934Z (1134LT)

The product team has identified the root cause and working on a fix

27.09.19 0830Z (1030LT)

Issue has been escalated to local team

Thursday 26th September 2019

No incidents reported

Wednesday 25th September 2019

Compute - ARM64 stucked stopping in PAR1

We are experiencing some issue with stopping instances on the ARM64 located in PAR1 on the P12 hypervisors. The issue will be fixed as soon as possible. Our team is fully mobilized to solve the problem.

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09.26.19 0500Z (0700LT)

Certain instances remain blocked in rebooting / stopping / provisioning state. Team in charge was notified again to restore service as soon as possible. Our sincere apologies for inconvenience.

09.25.19 1920Z (2020LT)

The migrations is now terminated. Everything is back to normal.
If your instance is not reachable but appears as "powered-up", please try to reboot with another bootscript (the latest available).

09.25.19 1134Z (1334LT)

The product team has identified the root cause and working on a fix

09.25.19 1058Z (1258LT)

Issue has been escalated to local team

Tuesday 24th September 2019

No incidents reported

Monday 23rd September 2019

Dedibackup Dedibackup instability

We are encountering connection issues on the Dedibackup 7 of the DC3. Service is not available and you may notice refusal of your credentials.

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26.09.19 0800Z (1000LT)*

Issue is fixed

26.09.19 0630Z (0830LT)*

Service is not available again, we contacted team in charge in order to find a solution. Our apologies for inconvenience.

23.09.19 0900Z (1130LT)*

Issue is fixed

23.09.19 0830Z (1030LT)

Issue has been escalated to local team

Compute Nodes [SCALEWAY] AMS VC1 Instances Unavailability

Our teams have identified an issue that affects some VC1 instances in the AMS1 region. Affected instances are unreachable and administrative actions (stop, reboot, etc.) on those do not work properly and get stuck.

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09.23.19 1250Z (1450LT)

Issue has been solved and instances are coming back up

09.23.19 0830Z (1030LT)

Issue has been escalated to local team

Mail [WEBHOSTING] 504 Gateway timeout

Our teams identified an issue regarding webmail connection. We are currently investigating the issue and will update this status as soon as we have more details to share.

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09.23.2019 1000Z (1200LT)

Mail issues. Mail hosting teams are looking into it.

09.23.2019 1100Z (1300LT)

Mail issues have been fixed.

09.23.2019 1245Z (1445LT)

New mail issues. Our teams are looking into it.

09.23.2019 1300Z (1500LT)

Mail issues have been fixed.

Console [Dedibox] Installation issue

We detected an issue with our install system.
Your installation might not go through. We are currently investigating on this matter.
Next update as soon as we have more information.

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09.23.19 0700Z (0900LT)

Issue is fixed

09.21.19 0130Z (0230LT)

Issue has been escalated to local team

Sunday 22nd September 2019

No incidents reported