Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 Curative maintenance on PLC SSA and SSB

[DATACENTER DC-3] Curative maintenance on PLC SSA and SSB

A modification will be done on PLC SSA and SSB to increase the delay y during the weekly switching of chillers.Installations will be switched to manual mode during the maintenance of the PLC.

Impact : No impact on customers or services

Start : 22-Oct-2019 0600Z 0800LT

Duration : 10 hours

DC5 - Load tests of generators

Location : DC5

What is done : We will perform the data center's redundancy test. Operations will be performed by our maintainer under our permanent supervision, according to the following provisional schedule:

Thursday, October 24th: 0800 AM

Thursday, October 24th: 14PM

Impact : no impact for customers

Start : 24-Oct-2019 0600Z 0800LT

Duration : 6 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

[DC3] Load shaving tests

[DC3] Load shaving tests

Location : DC3

What is done : As part of the load shaving commissioning on the Datacenter, we will proceed to a test of operation on some generators

Impact : This intervention does not present any particular risk of service interruption.

Start : 13-Nov-2010 0700Z 0900LT

Duration : 7 hours

[DC3] Thermography checks

Thermography checks

Location : DC3

What is done : As part of annual checks, we will do a thermography on the datacenter 'DC3'. To minimize risks, this thermography will be realized cabinet by cabinet.

Impact : None.

Start : 18-Nov-2019 0600Z 0800LT

Duration : 6 days.

Past Incidents

Friday 4th October 2019

[Webhosting] Webhosting platform maintenance, scheduled 1 week ago

[Webhosting] Webhosting platform maintenance

A drive needs to be replaced in one of our webhosting platforms to ensure optimal working conditions.

Impact: Some downtime is to be expected for some of our webhosting customers.

Start: 04-Oct-2019 1400Z (1600LT)
End: 04-Oct-2019 1429Z (1629LT)

Duration : 10 minutes

Thursday 3rd October 2019

[Webhosting] Webhosting platform maintenance, scheduled 2 weeks ago

[Webhosting] Webhosting platform maintenance

A drive needs to be replaced in one of our webhosting platforms to ensure optimal working conditions.

Impact : Some downtime is to be expected for some of our webhosting customers.

Start: 03-Oct-2019 1400Z (1600LT)
End: 03-Oct-2019 1420Z (1620LT)

Wednesday 2nd October 2019

Console [CONSOLE] Billing page unavailability

We have detected an issue with Scaleway console billing page.

Downloading invoice, new credit card adding may return an error on your console.

Our engineers are working on fixing this as soon as possible.

===================

2019-10-04 1030Z (1230LT)

Issue has fixed earlier yesterday and everything seems to be stable again.
Should you still face issues on your end, please contact our support team by ticket.

2019-10-02 1530Z (1730LT)

Issue has been escalated to local team

AMS1 Compute API [AMS] Instance creation unavailable

The creation of instances on Amsterdam is currently impossible.
We suggest creating an instance on Paris in the meantime.

Next update in 2 hours

===================

03/10/2019 1200Z (1400LT)

Issue has been fully fixed yesterday evening.
Following further tests, we can confirm that all services are now restored and stable again.
Should you still encounter issues on your end, please get in touch with our support team by ticket.

02/10/2019 1520Z (1720LT)

Issue has been solved and instances can now be created properly.

02/10/2019 1420Z (1620LT)

Issue has been escalated to local team

Console [Invoices] Error on invoice downloading

We have detected an issue with invoice downloading

Downloading invoices may return an error on your console.

Our engineers are working on fixing this as soon as possible.

===================

2019-10-02 1530Z (1730LT)

Invoices for 2018 and 2019 are now available. Others will be coming soon.

2019-10-02 1230Z (1430LT)

Issue has been escalated to local team

Object Storage [Object Storage] AMS - Buckets unavailability

We have detected an issue with our Object Storage service in AMS.

Buckets may be unavailable for some customers, and may fail to show both in the console or through the API.

Our engineers are working on fixing this as soon as possible.

===================

03/10/2019 1330Z (1530LT)

Dear Scaleway customer,
Yesterday, October the 2nd, at 11AM (Paris time), we launched a maintenance on our clusters located in Amsterdam. This maintenance was meant to enhance the size of the clusters, adding new storage pods to host your ever-growing data.
Even though this maintenance underwent successful testing in our staging environment, we faced an availability outage that impacted your buckets. Your data remain safe and are not impacted. However, you might have noticed 40x errors, or no bucket listed on the console making your data unreachable during 12 to 30 hours. The team spent the whole afternoon fixing the issue and your data are now available again. We fully understand that this situation is not acceptable and we truly apologize for the inconvenience it caused. In case your bucket(s) remain(s) unavailable, please contact our support team directly.

03/10/2019 1530Z (1730LT)

We are still restoring pending buckets. No data loss to expect, but process is quite long since each bucket has to be processed one by one.
We will continue updating this status in the process.

2019-10-02 1920Z (2120LT)

The issue has been fixed for almost all buckets. We are still looking to resolve the matter for a few buckets.

2019-10-02 1530Z (1730LT)

Unavailable buckets are coming back up, but the process will be long.

2019-10-02 1400Z (1600LT)

The issue is taking longer than expected to fix.
The product team is still working on permanently fixing the issue.

2019-10-02 1000Z (1200LT)

The product team has identified the root cause and working on a fix

2019-10-02 0945Z (1145LT)

Issue has been escalated to local team

Tuesday 1st October 2019

No incidents reported

Monday 30th September 2019

DC5 [NETWORK] - Issue in DC5 Room 1 Rack C33 and D35

We have detected a network issue in DC5 room 1, rack C33 and D35

Both switches are not available for the moment and servers are not accessible.

We are working on fixing this as soon as possible.

*Next update by ##### 09.30.19 0800Z (1000LT)

===================

09.30.19 0900Z (1100LT)

Rack D35 is now up

09.30.19 0713Z (0913LT)

Rack C33 is now up

09.30.19 0700Z (0900LT)

Rack D35 in DC5 is currently partially not reachable. Rack C33 in DC5 is not reachable. Actions are being taken at the moment to correct this

09.30.19 0530Z (0730LT)

Issue has been escalated to local team

Sunday 29th September 2019

No incidents reported

Saturday 28th September 2019

No incidents reported

Friday 27th September 2019

DC5-A [DC5-A] Power supply issue on one of the power feeds - Rack H4

In DC5-A, Rack H4, one of the power feed is failing.

As the other power feed is running correctly, there are no downtime.

We are working on correcting this.

===================

09.27.19 1400Z (1600LT)

Power is now available throught both feeds. Issue is fixed with no downtime

09.27.19 1700Z (1900LT)

Issue has been escalated to local team

Dedibackup instability DC3

We are encountering connection issues on the Dedibackup 7 of the DC3. Service is not available and you may notice refusal of your credentials.

===================

30.09.19 0830Z (1030LT)

The issue is now fixed

28.09.19 1000Z (1400LT)

There is still some instability on the dedibackup 7 of DC3, local team is investigating the issue.

27.09.19 1052Z (1252LT)

Issue is fixed

27.09.19 0934Z (1134LT)

The product team has identified the root cause and working on a fix

27.09.19 0830Z (1030LT)

Issue has been escalated to local team