Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance
Investigating - From 18:00 CEST we are restarting a few VPC services on fr-par-1 to fix some edges cases
Nov 26, 2025 - 18:07 CET
Monitoring - Maintenance completed successfully.
Nov 26, 2025 - 17:36 CET
Update - From 16:30 CEST we will proceed with a restart of some internal VPC services to fix some edge cases, a few perturbation can occur during the restart but should not last.
Nov 26, 2025 - 16:18 CET
Update - We are continuing to investigate this issue.
Nov 26, 2025 - 15:50 CET
Investigating - A few customers are still impacted by a few perturbations, the VPC team is working to fix these isolated cases
Nov 26, 2025 - 15:38 CET
Monitoring - We have noticed a degradation in the performance of the product link to VPC, at 1:58 p.m. A fix has been made.

We are currently monitoring the situation.

Nov 26, 2025 - 15:03 CET
Identified - Despite the fix deployed last wednesday, we are still seeing a few functions/containers instances (using PN integration) unable to start; even if less occurrences happen now.

We are investigating, sorry for any inconvenience.

Nov 21, 2025 - 11:28 CET
Monitoring - A fix for the race condition in private network management has been deployed across all regions. We are now closely monitoring the systems to ensure full resolution.

Initial reports indicate that the issue is resolved, but we continue to observe for any residual effects. Thank you for your patience, and we apologize for any disruption this may have caused.

Nov 19, 2025 - 11:16 CET
Update - Unlike said in the initial message, note that this race condition, despite rare, can be triggered for functions and containers on all regions.
We have also seen rare occurrences of this bug in the previous weeks.

Nov 18, 2025 - 11:50 CET
Identified - The root cause has been identified. Due to a race condition in the private network management, it can occasionally happen that some functions/containers instances are not able to start.

This race condition stays rare, and we are working on a fix. In the meantime, in case a function/container attached to a PN cannot scale up, deploying again the function/container can solve the issue.

Sorry for any inconvenience.

Nov 18, 2025 - 11:39 CET
Investigating - Since 2025/11/14, some Serverless Functions and Containers attached to a private network in the fr-par region may experience scaling issues.
This can result in request timeouts for functions/containers scaling from zero, or failure to scale up for those with a minimum scale of 1. We are currently investigating this issue, which only affects functions/containers attached to a private network.

Nov 18, 2025 - 09:58 CET
Update - We are currently monitoring the situation. The increased latencies of our permission checking service have been identified and are being addressed. We will provide further updates as soon as possible.
Nov 26, 2025 - 15:27 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 2025 - 15:23 CET
Investigating - Increased latencies of our permission checking service.
Nov 26, 2025 - 11:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 2025 - 12:01 CET
Investigating - We are currently experiencing issues with API connections. This may affect the availability of DNS Management for Elements.
Nov 26, 2025 - 10:39 CET
Identified - Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.

Nov 24, 2025 - 19:34 CET
Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.

Jul 21, 2025 - 10:30 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST
Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.

Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance
Instances Operational
Elastic Metal Operational
Apple Silicon Operational
Object Storage Operational
Block Storage Operational
Container Registry Operational
Network Operational
Private Network Operational
Public Gateway Operational
Load Balancer Operational
Kubernetes Kapsule Operational
Serverless Functions and Containers Degraded Performance
Serverless-Database Operational
Jobs Operational
Databases Operational
Messaging and Queuing Operational
Domains Operational
IoT Hub Operational
Web Hosting ? Operational
Transactional Email Operational
IAM Operational
Observability Operational
Secret Manager Operational
Environmental Footprint ? Operational
Developer Tools Operational
Account API Operational
Billing API Operational
Edge service Operational
Elements Console Operational
Website Operational
Generative API Operational
Managed Inference Operational
Elements - AZ Degraded Performance
fr-par-1 Degraded Performance
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
Dedibox - Products Degraded Performance
Dedibox Operational
Hosting Degraded Performance
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Operational
90 days ago
100.0 % uptime
Today
DC1 Operational
90 days ago
100.0 % uptime
Today
DC2 Operational
DC3 Operational
DC5 Operational
AMS Operational
DC4 Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO Operational
Product-2-BOU Operational
Product-3-BV Operational
Product-4-DN Operational
Product-5-MAT Operational
Product-6-SIPDEV Operational
Product-7-SIPINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[Product-1-ACO] - Scheduled Maintenance - Upgrade product & DB Nov 27, 2025 12:00-13:00 CET

A maintenance operation is scheduled on the Product-1-ACO environment on November 27, 2025, from 12:00 PM to 1:00 PM.

This maintenance will include:
- Updating the product to version 2025.02,
- Upgrading the PostgreSQL node type,
- Increasing its associated storage volume.

⚠️ Please note that the platform will be unavailable during the maintenance window.

Thank you for your understanding.

Posted on Nov 26, 2025 - 11:57 CET

[Kapsule] Update images system Dec 1, 2025 09:00 - Dec 12, 2025 09:00 CET

We are introducing a new image system for Kubernetes Kapsule clusters, bringing significant improvements, including reduced boot time, faster autoscaling, and an updated Ubuntu version.

The advantages of the new image system include improved boot time, reduced from over five minutes to under one minute, and faster autoscaling. The new images are based on Ubuntu 24.04 LTS, replacing the previous 22.04 LTS version.
Upgrades will also be faster, as nodes will be replaced instead of rebooted.

Learn how to profit of this new system and more https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kapsule-new-node-image-system/

Forced migration on the new system will be scheduled by region

The migration will be rolled out across the following regions during the specified weeks:

WAW Region: Starting December 1st (Week 49)
AMS Region: Starting December 2nd (Week 49)
PAR Region: Between December 8th and December 11th (Week 50)

While being automatically migrated, your cluster will remain up and running. You might experience a brief service interruption if your cluster has only one node. As long as you have multiple nodes, the migration will be completely transparent.

If no action is taken by the start date of your region's migration window, your clusters will be automatically migrated by our system to ensure you benefit from the new features and maintain compliance with our product roadmap.

If you have any questions or require assistance, please contact our support team.

Posted on Nov 05, 2025 - 10:44 CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in AMS & WAW regions Dec 9, 2025 09:00-13:00 CET

We would like to inform you that a scheduled maintenance will take place on your Managed Database for Redis™ instance(s) located in AMS & WAW regions.

Maintenance details: Upgrade of the underlying infrastructure to improve reliability and security.

Maintenance window: 9 Dec. 2025, 9:00 AM – 1:00 PM (CET)

Impact duration: Up to 1 minute of downtime within the maintenance window

What to expect:

A brief restart (~1 minute) for standalone instances
A primary node switchover for high availability instances and clusters (no significant downtime expected)
This operation is part of our continuous effort to maintain and enhance the quality and stability of your service. We appreciate your understanding and cooperation

Posted on Nov 26, 2025 - 14:18 CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in in fr-par-2 Dec 9, 2025 14:00-18:00 CET

We would like to inform you that a scheduled maintenance will take place on your Managed Database for Redis™ instance(s) located in fr-par-2.

Maintenance details: Upgrade of the underlying infrastructure to improve reliability and security.

Maintenance window: 9 Dec. 2025, 2:00 PM – 6:00 PM (CET)

Impact duration: Up to 1 minute of downtime within the maintenance window

What to expect:

A brief restart (~1 minute) for standalone instances
A primary node switchover for high availability instances and clusters (no significant downtime expected)
This operation is part of our continuous effort to maintain and enhance the quality and stability of your service. We appreciate your understanding and cooperation.

Posted on Nov 26, 2025 - 14:20 CET

[MANAGED-REDIS] Scheduled maintenance impacting your Managed Database for Redis™ Instances in fr-par-1 Dec 10, 2025 09:00-13:00 CET

We would like to inform you that a scheduled maintenance will take place on your Managed Database for Redis™ instance(s) located in fr-par-1.


Maintenance details: Upgrade of the underlying infrastructure to improve reliability and security.

Maintenance window: 10 Dec. 2025, 9:00 AM – 6:00 PM (CET)

Impact duration: Up to 1 minute of downtime within the maintenance window

What to expect:

A brief restart (~1 minute) for standalone instances
A primary node switchover for high availability instances and clusters (no significant downtime expected)
This operation is part of our continuous effort to maintain and enhance the quality and stability of your service. We appreciate your understanding and cooperation.

Posted on Nov 26, 2025 - 14:22 CET
Nov 26, 2025
Resolved - This incident has been resolved.
Nov 26, 18:16 CET
Investigating - The qwen3-235b-a22b-instruct-2507 model is experiencing performance degradation issues, currently under investigation.
Nov 26, 16:27 CET
Resolved - This incident has been resolved.
Nov 26, 15:32 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 12:53 CET
Investigating - The Dedibox Console is experiencing an issue that prevents the order cache from being built, resulting in a 504 error on the /order/server endpoint. This may impact the ability to manage Dedibox servers through the console.
Nov 24, 12:29 CET
Nov 25, 2025
Resolved - This incident has been resolved.
Nov 25, 19:21 CET
Investigating - Start: Friday 21/11/2025 14h45
End: Tuesday 25/11/2025 19h00
The Generative APIs prices that are exposed by the Product Catalog are not correct anymore.

Nov 25, 19:20 CET
Resolved - This incident has been resolved.
Nov 25, 17:33 CET
Investigating - The console is currently unavailable, preventing users from viewing their Public Gateway configurations.
Nov 25, 15:58 CET
Resolved - This incident has been resolved.
Nov 25, 16:00 CET
Investigating - Live Migration is happening on the platform right now, if you see any weird behavior after the status is done please create a ticket.
Nov 25, 15:52 CET
Resolved - This incident has been resolved.
Nov 25, 12:53 CET
Identified - Some Cockpit query are currently returning 502 error, preventing some customers from accessing their Scaleway product metrics on FR-PAR-1.
Metrics Ingestion is not affected.

Nov 25, 11:09 CET
Resolved - This incident has been resolved.
Nov 25, 10:47 CET
Investigating - Starting on 11/22/2025 at 10:17 p.m., customers with a Dedibox SAN encountered I/O errors, which may cause performance issues or unavailability of data.
Nov 22, 19:02 CET
Completed - The scheduled maintenance has been completed
Nov 25, 10:12 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:30 CET
Scheduled - Product-5-MAT is subject to active/passive room switching.
We will be performing scheduled maintenance to switch the Product-5-MAT platform from the active DC to the passive DC.

The operation is scheduled for November 20 and 21.

Start time: 21/11/2025 08:30 AM
End time: 21/11/2025 13:00 PM

Impact: During this maintenance window, the Product-5-MAT environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful operation.

Nov 12, 09:47 CET
Resolved - Following a maintenance, multiple switches were unreachable. Our teams have resolved the issue and all services are now back to normal.
Nov 25, 10:12 CET
Identified - Following a maintenance, multiple switches are currently unreachable. Our teams are investigating the issue.
Nov 25, 08:09 CET
Completed - The scheduled maintenance has been completed
Nov 25, 10:12 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:30 CET
Scheduled - Product-5-MAT is subject to active/passive room switching.
We will be performing scheduled maintenance to switch the Product-5-MAT platform from the active DC to the passive DC.

The operation is scheduled for November 20 and 21.

Start time: 20/11/2025 08:30 AM
End time: 20/11/2025 18:00 PM

Impact: During this maintenance window, the Product-5-MAT environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful operation.

Nov 12, 09:46 CET
Resolved - This incident has been resolved.
Nov 25, 09:40 CET
Investigating - On November 24th, starting 5am, some emails sent by Scaleway for authentication, account creation, and other workflows could not be sent to clients. We estimate that the vast majority of emails have been sent successfully. We are implementing a fix.
Nov 24, 12:40 CET
Completed - The scheduled maintenance has been completed.
Nov 25, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:01 CET
Scheduled - Due to network flaps seen on RPN switch located on Room 103 Rack F09, we'll proceed with the replacement of the patch-cord on this specific switch.

Customer should expect RPN traffic impact the time of the intervention (should be around 30 minutes maximum).

Traffic to the internet is not impacted

Scheduled Start : 25th of November at 8:00AM (local-time)
Scheduled End : 25th of November at 9:00AM (local-time)

Nov 18, 10:55 CET
Completed - The scheduled maintenance has been completed.
Nov 25, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:00 CET
Scheduled - Due to problem on the rpn router FIB, we'll proceed with the upgrade and reboot of this last one. All switches connected to it will be impacted.

Customer should expect RPN traffic impact the time of the intervention (should be around one hour (extensible to two hours))

Traffic to the internet is not impacted

Nov 19, 16:22 CET
Nov 24, 2025
Completed - The scheduled maintenance has been completed.
Nov 24, 23:29 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:00 CET
Scheduled - Corrective maintenance that will render the console unavailable from 11:00 p.m. to 11:30 p.m. is scheduled for Monday, November 24.
Nov 24, 17:35 CET
Resolved - This incident has been resolved.
Nov 24, 17:16 CET
Investigating - The Cockpit database is currently unavailable in the fr-par region, causing ingestion and query errors.
Nov 24, 12:46 CET
Resolved - This incident has been resolved.
Nov 24, 12:35 CET
Investigating - Delayed ingestion of monitoring data, which may result in data loss if retry mechanisms are not properly configured.
Nov 24, 12:34 CET
Resolved - This incident has been resolved.
Nov 24, 12:23 CET
Identified - Replacement asked to OpCore PAR3
Nov 24, 12:19 CET
Investigating - The switch went down
Nov 24, 12:18 CET
Resolved - This incident has been resolved.
Nov 24, 10:01 CET
Monitoring - A fix has been deployed in production
Nov 22, 16:23 CET
Investigating - After adding a payment mode, new customers are unable to purchase resources due to a tiering level attribution issue.
Nov 22, 11:56 CET
Nov 23, 2025

No incidents reported.

Nov 22, 2025
Resolved - Yesterday at around 4 p.m. Paris time, it was impossible to order an Elastic Metal server with NVMe. A quota error message appeared, but the issue has now been resolved since yesterday.

We apologize for any inconvenience caused.

Nov 22, 11:09 CET
Nov 21, 2025
Resolved - This incident has been resolved.
Nov 21, 11:28 CET
Investigating - Since 2025/11/14, some Serverless Functions and Containers attached to a private network in the fr-par region may experience scaling issues. This can result in request timeouts for functions/containers scaling from zero, or failure to scale up for those with a minimum scale of 1. We are currently investigating this issue, which only affects functions/containers attached to a private network.

Despite the fix deployed last wednesday, we are still seeing a few functions/containers instances (using PN integration) unable to start; even if less occurrences happen now.

We are investigating, sorry for any inconvenience.

Nov 21, 11:24 CET
Resolved - This incident has been resolved.
Nov 21, 09:14 CET
Monitoring - Everything is working well and we remain vigilant.
Nov 19, 11:40 CET
Update - We are continuing to investigate this issue.
Nov 18, 15:39 CET
Update - We are continuing to investigate this issue.
Nov 18, 14:51 CET
Investigating - The Scaleway console is currently unavailable.

We are working to resolve the issue as quickly as possible.

Nov 18, 13:06 CET
Nov 20, 2025
Resolved - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail. The issue has been resolved and all instances should now be created successfully.
Nov 20, 16:06 CET
Identified - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail. The root cause has been identified and we are working on a fix.
Nov 20, 15:56 CET
Investigating - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail.
Nov 20, 15:54 CET
Identified - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail.
Nov 20, 14:15 CET
Resolved - This incident has been resolved.
Nov 20, 14:25 CET
Investigating - Since 11/11 16h CET, a RPN dedibox switch failure located in fr-par-2 S1 - D14 has caused a loss of private network connectivity for attached dedicated servers. Public connectivity remains active.
Nov 12, 09:00 CET
Nov 19, 2025
Nov 18, 2025
Resolved - This incident has been resolved.
Nov 18, 15:49 CET
Monitoring - A fix has been implemented we are monitoring the result.
Nov 14, 14:33 CET
Investigating - The Key Manager service is currently unavailable in the Warsaw region (pl-waw).
This may impact the ability to manage and access cryptographic keys.

Nov 14, 14:30 CET
Resolved - This incident has been resolved.
Nov 18, 15:48 CET
Investigating - The IP address 51.159.208.135 of our DEDIBOX Classic Hosting is blacklisted by Microsoft.

Our team is investigating the situation.

Sep 1, 14:33 CEST
Resolved - This incident has been resolved.
Nov 18, 15:47 CET
Investigating - The Mistral small 3.2 model is experiencing issues, resulting in some requests failing with a 5xx error. We are actively investigating the root cause.
Oct 28, 15:31 CET
Resolved - This incident has been resolved.
Nov 18, 09:50 CET
Update - We are continuing to investigate this issue.
Nov 18, 09:25 CET
Investigating - Network connectivity issues are currently affecting Elastic Metal and Dedibox services in the fr-par-1 region, in room 4-4 rack E10.
We are currently investigating this issue.

Nov 18, 09:21 CET
Resolved - This incident has been resolved.
Nov 18, 07:10 CET
Monitoring - As part of the evolution of our infrastructure and in order to guarantee security and performance, versions of PHP prior to 7.4 will be deactivated on the cPanel 012 platform on October 13, 2025.
As of this update, all websites using a version lower than PHP 7.4 will be automatically switched to PHP 7.4.
We invite you to check the compatibility of your applications with this version to ensure they function properly.

Oct 7, 16:14 CEST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Resolved - The 6th RPN switch located in S1 D16 rebooted due to a watchdog timeout. All attached servers lost their RPN connectivity.
Nov 14, 12:34 CET
Resolved - This incident has been resolved.
Nov 14, 09:35 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 17:19 CET
Investigating - Users may experience authentication failures when attempting to access Grafana after switching organizations from the console.
Nov 12, 10:02 CET
Nov 13, 2025
Resolved - This incident has been resolved.
Nov 13, 15:22 CET
Investigating - All Dedibox dedicated servers attached to the RPN switch in DC3 room 44 rack A16 have lost their private network connectivity.

Public connectivity remains available.

Nov 13, 11:04 CET
Resolved - This incident has been resolved.
Nov 13, 14:51 CET
Investigating - A non-blocking warning message indicates that the environmental impact estimations cannot be calculated in the Instance page.
Nov 13, 11:33 CET
Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 14:14 CET
Scheduled - An intervention is planned tomorrow to replace the measurement system of the low voltage Board A, which will be down during the operation for about 4h.

A load transfer will be performed before with the ATS.

Concerned rack is:
Rack 01
Rack 06
Rack 07-1
Rack 07-2

Nov 12, 14:12 CET
Resolved - This incident has been resolved.
Nov 13, 11:30 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 11:22 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 09:33 CET
Update - We are continuing to investigate this issue.
Nov 13, 09:32 CET
Investigating - The Scaleway Console pages and user-facing APIs related to Environmental Footprint may return permission denied errors.
Nov 13, 09:29 CET
Nov 12, 2025