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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[MAINTENANCE DC5-A] Racks E1;E2;E3;E4;E5;E6

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 8th, 2020 - 2000UTC (2200LT)

End : June 9th, 2020 - 0300UTC (0500LT)

[MAINTENANCE DC5-A] Racks B1;B2;B5;B6;B14;C9;C10;C13;C14;C15;C16;C17;C18;C19

A scheduled maintenance is planned in DC5-A with a physical displacement of your servers listed above in order to optimize and upgrade our infrastructure. Servers will be unavailable for the duration of the maintenance detailed below.

This status will be updated as the operations are going through to keep you informed about the events.

Start : June 15th, 2020 - 2000UTC (2200LT)

End : June 16th, 2020 - 0300UTC (0500LT)

[DC3] Preventive electrical maintenance of generators

[DC3] Preventive electrical maintenance of generators

We’re going to carry out the preventive electrical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.
Maintenance will be carried out according to the following forecast schedule:

  • Chaine A : 22/06
  • Chaine B : 23/06
  • Chaine C : 24/06
  • Chaine D : 25/06
  • Chaine F1 : 29/06
  • Chaine F2 : 30/06

Every evening, generators on which maintenance has been done will be put back into service.
No generator will remain out of service in absence of the maintenance company

Impact : Degradation of electrical redundancy

Start : 22-Jun-2020 0630Z (0830LT)
End : 30-Jun-2020 1530Z (1730LT)
[DC3] Maintenance of fire suppression systems

Maintenance of fire suppression systems

Control VESDA system

Control manual triggers

Control sound and visual alarms

Control Actuated Devices of Safety

Control alarm reports

Control fire suppression valves (outside datarooms)

Control smoke extraction and extraction engine

Impact : none

Schedule : 22-23-Jun 2020 0730-1600Z 0930-1800LT
30-Jun-3-Jul 2020 0730-1600Z 0930-1800LT
13-17-Jul 2020 0730-1600Z 0930-1800LT
[DC3] Semi-annual maintenance of distribution pumps

[DC3] Semi-annual maintenance of distribution pumps

We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

 Wednesday June 24th Sub-stationA
 Thursday June 25th Sub-stationB
 Friday June 26th Sub-stationC

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 24-Jun-2020 0700Z 0900LT

Duration : 13 Days

[DC3] Pressurization maintenance

[DC3] Pressurization maintenance

What is done : We will perform a pressurization maintenance on substation SSA, SSB and SSC.

Sub station C, June 26th

Sub station A &B, June 29th

Impact : None

Start : 26-Jun-2020 0730Z 0930LT

Duration : 2 Days

Past Incidents

Sunday 27th October 2019

No incidents reported

Saturday 26th October 2019

No incidents reported

Friday 25th October 2019

Console ArchLinux install unavailable

ArchLinux install through our tools (either through user console or API) is unavailable on most servers.
We will update this status as soon as we have additional details to share.

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25.10.19 0800Z (1000LT)

Issue has been escalated to local team

25.10.19 1200Z (1400LT)

Issue is now fixed

Thursday 24th October 2019

DC2 Explosion of one of our UPS

We just witnessed an explosion on one of our uninterruptible power supply in DC2.
So far, it is only impacting room 101 and we didn't notice any service interruption.

We will update this status as soon as we have additional details to share.

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24/10/19 1650Z (1850LT)

Our provider has been called, a technician is coming on-site.

25/10/19 0730Z (0930LT)

Interventions are still being worked on at the moment. We had no downtime on services.

25/10/19 1105Z (1305LT)

Technicians are currently working repairing the UPS.

28/10/19 0900Z (1000LT)

We had to shut down and isolate this UPS. Technicians are still working on repairing it at the moment

29/10/19 1200Z (1300LT)

This UPS is now fixed and back in production. We had no downtime during this incident.

C14 Upload errors on a few buckets

Our teams noticed issues during data upload from temporary space to some C14 storages.
There is no direct impact on data INSIDE C14 buckets, it only affects uploads from new temporary spaces to some C14 buckets.

Issue has been escalated to the product's team, we will update this status as soon as we have additional details.

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24/10/19 1020Z (1220LT)

Product's team has identified the root cause and is currently working on a fix.

28/10/19 0930Z (1130LT)

Issue is now fixed, buckets are availables

Wednesday 23rd October 2019

[DC2] - Power generators tests, scheduled 7 months ago

[DC2] Today, in DC2 we are testing our power generators engines.

To do so, we will cut our power inputs to test the generators in real case scenario. These tests will be done between 9AM and 3PM (French hours)

Impact : There should be no impacts.

Start : 23-Oct-2019 0700Z 0900LT
Ended : 23-Oct-2019 1000Z 1400LT
[DC2] Upgrade TOR uplinks from 1G to 4G for racks Room 301/A2-A9, scheduled 7 months ago

Upgrade TOR uplinks from 1G to 4G for racks Room 301/A2-A9

Location : DC2

What is done : Upgrading TOR uplinks

Impact : Short unreachabilities for Public & IPMI networks ( < 5min)

Start : 23-Oct-2019 0700Z 0900LT
Update : 23-Oct-2019 0800Z 1000LT

The upgrade is longer than expected, it will take an extra hour.

Duration : 120 minutes

Console [DEDIBOX] - Microsoft Windows installations disabled

Due to a technical issue we disabled all Microsoft Windows installations. We are working on fixing this as soon as possible. As a workaround, it is still possible to install it from an ISO file through the KVM over IP if your offer has one. You will need your own license in this case.

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Update : 7-Nov-2019 1730Z 1830LT The issue has been solved and Windows licensing is operational again

Tuesday 22nd October 2019

Console [SCALEWAY] Connection unavailability

We have detected an issue with Scaleway console connection. The connection to your Scaleway console may return an error.

Our engineers are working on fixing this as soon as possible.

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2019-10-22 0140Z (0340LT)

Issue has been escalated to local team

2019-10-22 0540Z (0740LT)

The issue is now fixed !

Monday 21st October 2019

No incidents reported