Some systems are experiencing issues

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Maintenance of fire suppression system

[DC3] Maintenance of fire suppression system

Maintenances:

-Control VESDA system

-Control manual triggers

-Control of sound and visual alarms

-Control Actuated Devices of Safety

-Control alarm reports

-Controle valves fire suppression (outside datarooms)

-Control smoke extraction and extraction engine.

Impact : No impact for customers

Start : 9-Dec-2019 0500Z 0600LT

Duration : 14 Days

[DC3] - Curative maintenance on battery of UPS

[Curative maintenance on battery of UPS]

We will do the curative maintenance of the inverter of electrical chain A. Operations will be performed by our maintainer under our permanent supervision. The downtime of an UPS is estimated to take 30 minutes.

The operation will be done by UPS and will have no impact on your equipments housed in our Datacenter.

Location : DC3 DATACENTER

Impact : None

Start : 11-Dec-2019 0730Z 0930LT
End : 11-Dec-2019 1530Z 1730LT

Duration : 1 day

Past Incidents

Monday 18th November 2019

SCW - Hypervisors Upgrade, scheduled 2 days ago

[PAR1, AMS1] BIOS and kernel upgrade on DEV1 and GP1 hypervisors

Location : PAR1, AMS1

What is done : We are about to upgrade our DEV1 & GP1 hypervisors. The operation will reboot the virtual machine and takes several minutes of downtime. Network configuration will be maintained but connectivity is lost during the reboot.

implement kernel upstream changes committed by Scaleway contributors for new upcoming features, implement vendor BIOS upgrade to fix major availability issues and improve performances of our DBaaS product, implement Ubuntu bugfix to the snapshot functionality to improve reliability of snapshots. Impact : 20 minutes downtime (per hypervisor)

Email notification will be sent and it will be providing more details about the expected time of downtime per hypervisor.

Duration : 7 Days on Paris region & 5 days on Amsterdam region

Start : 18-Nov-2019 1000Z 1200LT (Paris)
Start : 18-Nov-2019 1000Z 1300LT (Amsterdam)
End : 26-Nov-2019 1600Z 1800LT (Paris)
End : 22-Nov-2019 1200Z 1400LT (Amsterdam)

Thursday 14th November 2019

[DC2] Upgrade TOR uplinks from 1G to 4G for racks S301/D7-D20, scheduled 1 week ago

Upgrading our TOR uplinks from 1G to 4G for racks S301/D7-D20

Location : DC2

Impact : Short unreachabilities for Public & IPMI networks (< 5min)

Start : 14-Nov-2019 0800Z 0900LT

Duration : 60 minutes

Wednesday 13th November 2019

[DC2] Upgrade TOR uplinks from 1G to 4G for racks S301/C15-D7, scheduled 1 week ago

Upgrading our TOR uplinks from 1G to 4G for racks S301/C15-D7

Location : DC2

Impact : Short unreachabilities for Public & IPMI networks (< 5min)

Start : 13-Nov-2019 0800Z 0900LT

Duration : 60 minutes

Tuesday 12th November 2019

[DC2] Upgrade TOR uplinks from 1G to 4G for racks S301/C2-C15, scheduled 1 week ago

Upgrading our TOR uplinks from 1G to 4G for racks S301/C2-C15

Location : DC2

Impact : Short unreachabilities for Public & IPMI networks (< 5min)

Start : 12-Nov-2019 0800Z 0900LT

Duration : 60 minutes

Friday 8th November 2019

Console [Online] cPanel licence - Unable to install

We are currently encountering an issue with our cPanel licence.
After ordering a licence, the installation does not go through and the licence might be cancelled.
Please, do not order a licence for now, if you did please contact our assistance.

===================

11.15.2019 1000Z (1100LT)

cPanel licensing offers have very recently been changed and as ours do not match theirs, licenses bought through our services are not valid. We are disabling purchases of those licenses until we have solved the issue.

11.08.2019 0600Z (0700LT)

The issue has been escalated to the local team

Thursday 7th November 2019

Online server's network monitoring console tool maintenance

Online server's network monitoring console tool maintenance

Due to an update, our graphical statistique in the online console will be unavailable for about 2H. Impact : Dedibox and SIO graphical monitoring statistics.

Start : 07-Oct-2018 18:30LT 17:30ZT
Ended : 07-Oct-2018 19:37LT 18:37ZT

Maintenance has ended. However another maintenance will be necessary, we will publish the upcoming maintenance as soon as possible.

Duration : 120 minutes

Web [WebHosting] PF43 & PF32 - Unavailable

We are currently encountering an issue with our web platforms 43 and 32.
Your website and service may not be reachable.

===================

11.07.2019 0900 (1000LT)

The PHP error has been fixed. Everything is back to normal.
If not, please contact our assistance.

11.07.2019 0730Z (0830LT)

Issue has been escalated to local team

Wednesday 6th November 2019

Web FTP unavailability

We have detected issues with several website on web hosting platforms. Our teams are currently working on solving the problem.

===================

06.11.2019 1600Z (1800LT)

The product team has identified the root cause and working on a fix

06.11.2019 1600Z (1800LT)

Issue has been escalated to local team

06.11.2019 1800Z (12000LT)

Issue is now fixed

Tuesday 5th November 2019

DC3 Network [DC3] Room 3 - Zone 3-4 - Rack F20 - Public switch outage

Public network switch in Room 3 - Zone 3-4 - Rack F20 is down, all servers in that rack are unavailable as a result.

===================

11.05.19 2130Z (2230LT)

The switch has been replaced, all servers are now reachable

11.05.19 1945Z (2045LT)

Issue has been identified, an intervention is being carried out to replace the switch.

11.05.19 1745Z (1845LT)

Issue has been escalated to local team

Monday 4th November 2019

No incidents reported

Sunday 3rd November 2019

No incidents reported

Saturday 2nd November 2019

Console [CONSOLE] online.net and console.online.net unavailability

Website and console (online.net) are currently unavailable. Our team has already been warned and is currently working on it in order to fix it as quickly as possible.

Our apologies for the inconvenience.

===================

02.11.2019 1215Z (1315LT)

Console and website are back, we will keep monitoring it to make sure that everything is fully resolved

Webhosting issue

We have detected a problem on some hosting that appear in maintenance or error 500. Our teams are working on the resolution.

===================

02/11/19 1300Z (1400LT)

Services are now back online and websites should be reachable again. Do not hesitate to contact our support team if you experience any other issue.