Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[VPC][PAR-1][PAR-2] Performance degradation for resources using the VPC product.

Update - We are deploying a fix to stabilize the broadcast traffic.
Nov 27, 2025 - 16:47 CET

Update - We are still occuring high level of broadcast traffic causing some perturbations. We have a fix being tested at the moment and we will start the deployment in the next hour
Nov 27, 2025 - 15:25 CET

Identified - In order to stabilize broadcast traffic, we are adding more computing ressources to better handle the load, some maintenances will occur today
Nov 27, 2025 - 11:05 CET

Monitoring - The maintenance announced in the previous message was not necessary and has been canceled.
We are monitoring the situation.
Nov 26, 2025 - 19:20 CET

Investigating - From 18:00 CET we are restarting a few VPC services on fr-par-1 to fix some edges cases
Nov 26, 2025 - 18:07 CET

Monitoring - Maintenance completed successfully.
Nov 26, 2025 - 17:36 CET

Update - From 16:30 CET we will proceed with a restart of some internal VPC services to fix some edge cases, a few perturbation can occur during the restart but should not last.
Nov 26, 2025 - 16:18 CET

Update - We are continuing to investigate this issue.
Nov 26, 2025 - 15:50 CET

Investigating - A few customers are still impacted by a few perturbations, the VPC team is working to fix these isolated cases
Nov 26, 2025 - 15:38 CET

Monitoring - We have noticed a degradation in the performance of the product link to VPC, at 13:58 CET, A fix has been made.

We are currently monitoring the situation.
Nov 26, 2025 - 15:03 CET

[WEBHOSTING] New email security measures

Investigating - Following the implementation of new email security measures, it is no longer possible to send messages via SMTP using a sender address that is different from the one used for authentication.

This change is intended to enhance security and improve the deliverability of your emails by preventing identity theft.

If you encounter a 550 ‘Authenticated sender mismatch’ error, please check that the email address configured as the sender in your email client matches the one used to connect to the SMTP server.
Nov 27, 2025 - 13:13 CET

[Serverless Containers] Scaling issues on Private Network

Identified - Despite the fix deployed last wednesday, we are still seeing a few functions/containers instances (using PN integration) unable to start; even if less occurrences happen now.

We are investigating, sorry for any inconvenience.
Nov 21, 2025 - 11:28 CET

Monitoring - A fix for the race condition in private network management has been deployed across all regions. We are now closely monitoring the systems to ensure full resolution.

Initial reports indicate that the issue is resolved, but we continue to observe for any residual effects. Thank you for your patience, and we apologize for any disruption this may have caused.
Nov 19, 2025 - 11:16 CET

Update - Unlike said in the initial message, note that this race condition, despite rare, can be triggered for functions and containers on all regions.
We have also seen rare occurrences of this bug in the previous weeks.
Nov 18, 2025 - 11:50 CET

Identified - The root cause has been identified. Due to a race condition in the private network management, it can occasionally happen that some functions/containers instances are not able to start.

This race condition stays rare, and we are working on a fix. In the meantime, in case a function/container attached to a PN cannot scale up, deploying again the function/container can solve the issue.

Sorry for any inconvenience.
Nov 18, 2025 - 11:39 CET

[DNS Management for Elements] - Issues with API connections

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 2025 - 12:01 CET

Investigating - We are currently experiencing issues with API connections. This may affect the availability of DNS Management for Elements.
Nov 26, 2025 - 10:39 CET

[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service

Identified - Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.
Nov 24, 2025 - 19:34 CET

SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Uptime over the past 90 days. View historical uptime.

Elements - Products Degraded Performance

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Degraded Performance

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Degraded Performance

Transactional Email Operational

IAM Operational

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Generative API Operational

Managed Inference Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Operational

90 days ago

100.0 % uptime

Today

DC1 Operational

90 days ago

100.0 % uptime

Today

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

DC4 Operational

90 days ago

100.0 % uptime

Today

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Saagie - Products Operational

Product-1-ACO Operational

Product-2-BOU Operational

Product-3-BV Operational

Product-4-DN Operational

Product-5-MAT Operational

Product-6-SIPDEV Operational

Product-7-SIPINT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Kapsule] Update images system Dec `1`, `2025` `09:00` - Dec `12`, `2025` `09:00` CET

We are introducing a new image system for Kubernetes Kapsule clusters, bringing significant improvements, including reduced boot time, faster autoscaling, and an updated Ubuntu version.

The advantages of the new image system include improved boot time, reduced from over five minutes to under one minute, and faster autoscaling. The new images are based on Ubuntu 24.04 LTS, replacing the previous 22.04 LTS version.
Upgrades will also be faster, as nodes will be replaced instead of rebooted.

Learn how to profit of this new system and more https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kapsule-new-node-image-system/

Forced migration on the new system will be scheduled by region

The migration will be rolled out across the following regions during the specified weeks:

WAW Region: Starting December 1st (Week 49)
AMS Region: Starting December 2nd (Week 49)
PAR Region: Between December 8th and December 11th (Week 50)

While being automatically migrated, your cluster will remain up and running. You might experience a brief service interruption if your cluster has only one node. As long as you have multiple nodes, the migration will be completely transparent.

If no action is taken by the start date of your region's migration window, your clusters will be automatically migrated by our system to ensure you benefit from the new features and maintain compliance with our product roadmap.

If you have any questions or require assistance, please contact our support team.
Posted on Nov 05, 2025 - 10:44 CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in AMS & WAW regions Dec `9`, `2025` `09:00`-`13:00` CET

We would like to inform you that a scheduled maintenance will take place on your Managed Database for Redis™ instance(s) located in AMS & WAW regions.

Maintenance details: Upgrade of the underlying infrastructure to improve reliability and security.

Maintenance window: 9 Dec. 2025, 9:00 AM – 1:00 PM (CET)

Impact duration: Up to 1 minute of downtime within the maintenance window

What to expect:

A brief restart (~1 minute) for standalone instances
A primary node switchover for high availability instances and clusters (no significant downtime expected)
This operation is part of our continuous effort to maintain and enhance the quality and stability of your service. We appreciate your understanding and cooperation
Posted on Nov 26, 2025 - 14:18 CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in in fr-par-2 Dec `9`, `2025` `14:00`-`18:00` CET

We would like to inform you that a scheduled maintenance will take place on your Managed Database for Redis™ instance(s) located in fr-par-2.

Maintenance details: Upgrade of the underlying infrastructure to improve reliability and security.

Maintenance window: 9 Dec. 2025, 2:00 PM – 6:00 PM (CET)

Impact duration: Up to 1 minute of downtime within the maintenance window

What to expect:

A brief restart (~1 minute) for standalone instances
A primary node switchover for high availability instances and clusters (no significant downtime expected)
This operation is part of our continuous effort to maintain and enhance the quality and stability of your service. We appreciate your understanding and cooperation.
Posted on Nov 26, 2025 - 14:20 CET

[MANAGED-REDIS] Scheduled maintenance impacting your Managed Database for Redis™ Instances in fr-par-1 Dec `10`, `2025` `09:00`-`13:00` CET

We would like to inform you that a scheduled maintenance will take place on your Managed Database for Redis™ instance(s) located in fr-par-1.

Maintenance details: Upgrade of the underlying infrastructure to improve reliability and security.

Maintenance window: 10 Dec. 2025, 9:00 AM – 6:00 PM (CET)

Impact duration: Up to 1 minute of downtime within the maintenance window

What to expect:

A brief restart (~1 minute) for standalone instances
A primary node switchover for high availability instances and clusters (no significant downtime expected)
This operation is part of our continuous effort to maintain and enhance the quality and stability of your service. We appreciate your understanding and cooperation.
Posted on Nov 26, 2025 - 14:22 CET

Past Incidents

Nov 27, 2025

[WEBHOSTING ELEMENTS] - cPanel platform 012 - Instance migration

Resolved - This incident has been resolved.
Nov 27, 14:24 CET

Investigating - Live Migration is happening on the platform right now, if you see any unexpected behavior after the status is done please create a ticket.
Nov 27, 14:14 CET

[Product-1-ACO] - Scheduled Maintenance - Upgrade product & DB

Completed - The scheduled maintenance has been completed.
Nov 27, 12:31 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 27, 12:31 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:00 CET

Scheduled - A maintenance operation is scheduled on the Product-1-ACO environment on November 27, 2025, from 12:00 PM to 1:00 PM.

This maintenance will include:
- Updating the product to version 2025.02,
- Upgrading the PostgreSQL node type,
- Increasing its associated storage volume.

⚠️ Please note that the platform will be unavailable during the maintenance window.

Thank you for your understanding.
Nov 26, 11:57 CET

[Permission API] - [fr-par] Increased latencies

Resolved - This incident has been resolved.
Nov 27, 11:30 CET

Update - We are currently monitoring the situation. The increased latencies of our permission checking service have been identified and are being addressed. We will provide further updates as soon as possible.
Nov 26, 15:27 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 15:23 CET

Investigating - Increased latencies of our permission checking service.
Nov 26, 11:09 CET

Nov 26, 2025

[Generative APIs][FR-PAR-2] qwen3-235b performance degradation

Resolved - This incident has been resolved.
Nov 26, 18:16 CET

Investigating - The qwen3-235b-a22b-instruct-2507 model is experiencing performance degradation issues, currently under investigation.
Nov 26, 16:27 CET

[Dedibox Console] - Order tunnel error 504

Resolved - This incident has been resolved.
Nov 26, 15:32 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 12:53 CET

Investigating - The Dedibox Console is experiencing an issue that prevents the order cache from being built, resulting in a 504 error on the /order/server endpoint. This may impact the ability to manage Dedibox servers through the console.
Nov 24, 12:29 CET

Nov 25, 2025

[Product Catalog] - Generative APIs prices are incorrect

Resolved - This incident has been resolved.
Nov 25, 19:21 CET

Investigating - Start: Friday 21/11/2025 14h45
End: Tuesday 25/11/2025 19h00
The Generative APIs prices that are exposed by the Product Catalog are not correct anymore.
Nov 25, 19:20 CET

[VPC] Public Gateway configurations cannot be modified via the console.

Resolved - This incident has been resolved.
Nov 25, 17:33 CET

Investigating - The console is currently unavailable, preventing users from viewing their Public Gateway configurations.
Nov 25, 15:58 CET

[WEBHOSTING ELEMENTS] Instance migration on cPanel platform 1010

Resolved - This incident has been resolved.
Nov 25, 16:00 CET

Investigating - Live Migration is happening on the platform right now, if you see any weird behavior after the status is done please create a ticket.
Nov 25, 15:52 CET

[Cockpit] - [fr-par-1] Query frontend issue

Resolved - This incident has been resolved.
Nov 25, 12:53 CET

Identified - Some Cockpit query are currently returning 502 error, preventing some customers from accessing their Scaleway product metrics on FR-PAR-1.
Metrics Ingestion is not affected.
Nov 25, 11:09 CET

[Dedibox] - DC2 rpn-storage-dc2-39 - I/O errors on storage

Resolved - This incident has been resolved.
Nov 25, 10:47 CET

Investigating - Starting on 11/22/2025 at 10:17 p.m., customers with a Dedibox SAN encountered I/O errors, which may cause performance issues or unavailability of data.
Nov 22, 19:02 CET

[Product-5-MAT - Saagie] Active/Passive Site Switchover

Completed - The scheduled maintenance has been completed
Nov 25, 10:12 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 08:30 CET

Scheduled - Product-5-MAT is subject to active/passive room switching.
We will be performing scheduled maintenance to switch the Product-5-MAT platform from the active DC to the passive DC.

The operation is scheduled for November 20 and 21.

Start time: 21/11/2025 08:30 AM
End time: 21/11/2025 13:00 PM

Impact: During this maintenance window, the Product-5-MAT environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful operation.
Nov 12, 09:47 CET

[Dedibox] - fr-par-1 - RPN Switch unreachable after maintenance - Room 101 Impacted Racks : L31, L33, A26, A27, A28, B20, B21, B22

Resolved - Following a maintenance, multiple switches were unreachable. Our teams have resolved the issue and all services are now back to normal.
Nov 25, 10:12 CET

Identified - Following a maintenance, multiple switches are currently unreachable. Our teams are investigating the issue.
Nov 25, 08:09 CET

[Product-5-MAT - Saagie] Active/Passive Site Switchover

Completed - The scheduled maintenance has been completed
Nov 25, 10:12 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 08:30 CET

Scheduled - Product-5-MAT is subject to active/passive room switching.
We will be performing scheduled maintenance to switch the Product-5-MAT platform from the active DC to the passive DC.

The operation is scheduled for November 20 and 21.

Start time: 20/11/2025 08:30 AM
End time: 20/11/2025 18:00 PM

Impact: During this maintenance window, the Product-5-MAT environment will be totaly unavailable. It concerns all jobs, pipelines, applications, databases and storages.

We appreciate your patience and understanding during this transition.

Once completed, we will update the status page to confirm the successful operation.
Nov 12, 09:46 CET

[Scaleway Emailing] - Issue in Scaleway email delivrability on November 24th morning (Authentication code, account creation..)

Resolved - This incident has been resolved.
Nov 25, 09:40 CET

Investigating - On November 24th, starting 5am, some emails sent by Scaleway for authentication, account creation, and other workflows could not be sent to clients. We estimate that the vast majority of emails have been sent successfully. We are implementing a fix.
Nov 24, 12:40 CET

Dedibox - DC2 - Room 103 Rack F09 - RPN Switch Isolation

Completed - The scheduled maintenance has been completed.
Nov 25, 09:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:01 CET

Scheduled - Due to network flaps seen on RPN switch located on Room 103 Rack F09, we'll proceed with the replacement of the patch-cord on this specific switch.

Customer should expect RPN traffic impact the time of the intervention (should be around 30 minutes maximum).

Traffic to the internet is not impacted

Scheduled Start : 25th of November at 8:00AM (local-time)
Scheduled End : 25th of November at 9:00AM (local-time)
Nov 18, 10:55 CET

Dedibox - DC2 - Main RPN Router of room 101 Reboot - RPN Switch Isolation

Completed - The scheduled maintenance has been completed.
Nov 25, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 06:00 CET

Scheduled - Due to problem on the rpn router FIB, we'll proceed with the upgrade and reboot of this last one. All switches connected to it will be impacted.

Customer should expect RPN traffic impact the time of the intervention (should be around one hour (extensible to two hours))

Traffic to the internet is not impacted
Nov 19, 16:22 CET

Nov 24, 2025

[Console] Dedibox console maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 23:29 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:00 CET

Scheduled - Corrective maintenance that will render the console unavailable from 11:00 p.m. to 11:30 p.m. is scheduled for Monday, November 24.
Nov 24, 17:35 CET

Cockpit - Database unreachable

Resolved - This incident has been resolved.
Nov 24, 17:16 CET

Investigating - The Cockpit database is currently unavailable in the fr-par region, causing ingestion and query errors.
Nov 24, 12:46 CET

Cockpit - Delayed ingestion of monitoring data

Resolved - This incident has been resolved.
Nov 24, 12:35 CET

Investigating - Delayed ingestion of monitoring data, which may result in data loss if retry mechanisms are not properly configured.
Nov 24, 12:34 CET

[DEDIBOX] - [DC3] - s44-d8.dc3 Network switch failure

Resolved - This incident has been resolved.
Nov 24, 12:23 CET

Identified - Replacement asked to OpCore PAR3
Nov 24, 12:19 CET

Investigating - The switch went down
Nov 24, 12:18 CET

[Account API] - [localization] - Payment mode addition issue

Resolved - This incident has been resolved.
Nov 24, 10:01 CET

Monitoring - A fix has been deployed in production
Nov 22, 16:23 CET

Investigating - After adding a payment mode, new customers are unable to purchase resources due to a tiering level attribution issue.
Nov 22, 11:56 CET

Nov 23, 2025

No incidents reported.

Nov 22, 2025

P3 - [CNSE] - [all-regions] - No Quota available on NVME offer on create page Elastic Metal

Resolved - Yesterday at around 4 p.m. Paris time, it was impossible to order an Elastic Metal server with NVMe. A quota error message appeared, but the issue has now been resolved since yesterday.

We apologize for any inconvenience caused.
Nov 22, 11:09 CET

Nov 21, 2025

[Serverless Containers] - [fr-par] - Scaling issues on private network

Resolved - This incident has been resolved.
Nov 21, 11:28 CET

Investigating - Since 2025/11/14, some Serverless Functions and Containers attached to a private network in the fr-par region may experience scaling issues. This can result in request timeouts for functions/containers scaling from zero, or failure to scale up for those with a minimum scale of 1. We are currently investigating this issue, which only affects functions/containers attached to a private network.

Despite the fix deployed last wednesday, we are still seeing a few functions/containers instances (using PN integration) unable to start; even if less occurrences happen now.

We are investigating, sorry for any inconvenience.
Nov 21, 11:24 CET

Console Scaleway & Dedibox down

Resolved - This incident has been resolved.
Nov 21, 09:14 CET

Monitoring - Everything is working well and we remain vigilant.
Nov 19, 11:40 CET

Update - We are continuing to investigate this issue.
Nov 18, 15:39 CET

Update - We are continuing to investigate this issue.
Nov 18, 14:51 CET

Investigating - The Scaleway console is currently unavailable.

We are working to resolve the issue as quickly as possible.
Nov 18, 13:06 CET

Nov 20, 2025

[Redis] - [fr-par-2,nl-ams-2,pl-waw-2] - Unable to create Redis HA / Cluster instances

Resolved - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail. The issue has been resolved and all instances should now be created successfully.
Nov 20, 16:06 CET

Identified - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail. The root cause has been identified and we are working on a fix.
Nov 20, 15:56 CET

Investigating - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail.
Nov 20, 15:54 CET

Identified - Since 19/11/2025, trying to create a Redis HA / Cluster instance on fr-par-2/nl-ams-2/pl-waw-2 may fail.
Nov 20, 14:15 CET

[DEDIBOX] - [fr-par-2] S1 - D14 RPN Switch failure

Resolved - This incident has been resolved.
Nov 20, 14:25 CET

Investigating - Since 11/11 16h CET, a RPN dedibox switch failure located in fr-par-2 S1 - D14 has caused a loss of private network connectivity for attached dedicated servers. Public connectivity remains active.
Nov 12, 09:00 CET

Nov 19, 2025

Nov 18, 2025

[Key Manager] - [PL-WAW] - Unavailability

Resolved - This incident has been resolved.
Nov 18, 15:49 CET

Monitoring - A fix has been implemented we are monitoring the result.
Nov 14, 14:33 CET

Investigating - The Key Manager service is currently unavailable in the Warsaw region (pl-waw).
This may impact the ability to manage and access cryptographic keys.
Nov 14, 14:30 CET

[WEBHOSTING CLASSIC]-Blacklist Microsoft

Resolved - This incident has been resolved.
Nov 18, 15:48 CET

Investigating - The IP address 51.159.208.135 of our DEDIBOX Classic Hosting is blacklisted by Microsoft.

Our team is investigating the situation.
Sep 1, 14:33 CEST

[Generative API] Degraded performance on Mistral Small 3.2 model

Resolved - This incident has been resolved.
Nov 18, 15:47 CET

Investigating - The Mistral small 3.2 model is experiencing issues, resulting in some requests failing with a 5xx error. We are actively investigating the root cause.
Oct 28, 15:31 CET

[Dedibox] - [fr-par-1] - Room 4-4 - Rack e10 - Network connectivity issue

Resolved - This incident has been resolved.
Nov 18, 09:50 CET

Update - We are continuing to investigate this issue.
Nov 18, 09:25 CET

Investigating - Network connectivity issues are currently affecting Elastic Metal and Dedibox services in the fr-par-1 region, in room 4-4 rack E10.
We are currently investigating this issue.
Nov 18, 09:21 CET

[WEBHOSTING][CPANEL] Deactivation of previous versions of PHP 7.4

Resolved - This incident has been resolved.
Nov 18, 07:10 CET

Monitoring - As part of the evolution of our infrastructure and in order to guarantee security and performance, versions of PHP prior to 7.4 will be deactivated on the cPanel 012 platform on October 13, 2025.
As of this update, all websites using a version lower than PHP 7.4 will be automatically switched to PHP 7.4.
We invite you to check the compatibility of your applications with this version to ensure they function properly.
Oct 7, 16:14 CEST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

[Dedibox dedicated servers] [fr-par-2] Reload of 1 RPN switch in S1 D16

Resolved - The 6th RPN switch located in S1 D16 rebooted due to a watchdog timeout. All attached servers lost their RPN connectivity.
Nov 14, 12:34 CET

[COCKPIT] Grafana authentication failure after organization switch

Resolved - This incident has been resolved.
Nov 14, 09:35 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 17:19 CET

Investigating - Users may experience authentication failures when attempting to access Grafana after switching organizations from the console.
Nov 12, 10:02 CET

Nov 13, 2025

[Dedibox dedicated servers] - [DC3] RPN connectivity issue in S44 A16

Resolved - This incident has been resolved.
Nov 13, 15:22 CET

Investigating - All Dedibox dedicated servers attached to the RPN switch in DC3 room 44 rack A16 have lost their private network connectivity.

Public connectivity remains available.
Nov 13, 11:04 CET

[Console Elements Scaleway] Warning message about environmental impact estimations

Resolved - This incident has been resolved.
Nov 13, 14:51 CET

Investigating - A non-blocking warning message indicates that the environmental impact estimations cannot be calculated in the Instance page.
Nov 13, 11:33 CET

[DEDIRACK] - [DC1] - Low Voltage Board Measurement Systeme replacement

Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 14:14 CET

Scheduled - An intervention is planned tomorrow to replace the measurement system of the low voltage Board A, which will be down during the operation for about 4h.

A load transfer will be performed before with the ATS.

Concerned rack is:
Rack 01
Rack 06
Rack 07-1
Rack 07-2
Nov 12, 14:12 CET

[Environmental Footprint] - World - users may receive permission denied on all API endpoints

Resolved - This incident has been resolved.
Nov 13, 11:30 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 11:22 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 13, 09:33 CET

Update - We are continuing to investigate this issue.
Nov 13, 09:32 CET

Investigating - The Scaleway Console pages and user-facing APIs related to Environmental Footprint may return permission denied errors.
Nov 13, 09:29 CET

Status impact color legend

About This Site

Related

Scheduled Maintenance

[Kapsule] Update images system Dec 1, 2025 09:00 - Dec 12, 2025 09:00 CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in AMS & WAW regions Dec 9, 2025 09:00-13:00 CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in in fr-par-2 Dec 9, 2025 14:00-18:00 CET

[MANAGED-REDIS] Scheduled maintenance impacting your Managed Database for Redis™ Instances in fr-par-1 Dec 10, 2025 09:00-13:00 CET

Past Incidents

[Kapsule] Update images system Dec `1`, `2025` `09:00` - Dec `12`, `2025` `09:00` CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in AMS & WAW regions Dec `9`, `2025` `09:00`-`13:00` CET

[MANAGED-REDIS] Scheduled maintenance for Managed Database for Redis™ Instances in in fr-par-2 Dec `9`, `2025` `14:00`-`18:00` CET

[MANAGED-REDIS] Scheduled maintenance impacting your Managed Database for Redis™ Instances in fr-par-1 Dec `10`, `2025` `09:00`-`13:00` CET