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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled maintenance Room 1 - Racks A19, A20, A22, A23, A24

A scheduled maintenance is planned in DC5 (Room 1 - A19, A20, A22, A23, A24) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 23th, 2020 - 05:00 UTC

Duration : 2 hours

[DC3] Maintenance on power contactor

We will carry out curative maintenance on GF1, GF3, and GF5: Replacement of contactors on A and B circuit.

  • Thursday 24/09: Chiller n°1 substation A
  • Friday 25/09: Chiller n°3 substation A
  • Monday 12/10: Chiller n°5 substation B

Impact: None expected

Start: 24-Sep-2020 0700Z (0900LT)
End: 12-Oct-2020 1400Z (1600LT)
[ROUTER] Core router maintenance - Preparation

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 29-Sept-2020 0300 UTC (0500 UTC+2)

  • End time : 29-Sept-2020 0500 UTC (0700 UTC+2)

[ROUTER] Core router maintenance - Upgrade

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 30-Sept-2020 0200 UTC (0400 UTC+2)

  • End time : 30-Sept-2020 0600 UTC (0800 UTC+2)

[DC3] Annual maintenance of UPS

Annual maintenance of UPS in DC3

We will perform the annual maintenance of the inverters of electrical chains A, B, C and D. The inverters of these electrical chains supply racks of IT halls.

Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule :

 Day                   Impacted electrical chain
 Monday 05 October     Electrical chain A
 Tuesday 06 October    Electrical chain B
 Wednesday 07 October  Electrical chain C
 Thursday 08 October   Electrical chain D
 Friday 09 October     Reserved if planning delayed

This maintenance requires isolating each UPS in order to intervene on the device. The downtime of an UPS is estimated to take 30 minutes.

The operation will be done UPS by UPS and will have no impact on your equipments housed in our Datacenter : the others UPS of the electrical chain are sized to recover the load from the offline UPS.

Impact : None

Start : 5-Oct-2020 0630Z (0830LT)
End: 9-Oct-2020 1530Z (1730LT)

Duration : 5 Days

[ROUTER] Core router maintenance - Preparation

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 14-Oct-2020 0300 UTC (0500 UTC+2)

  • End time : 14-Oct-2020 0500 UTC (0700 UTC+2)

[ROUTER] Core router maintenance - Upgrade

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 15-Oct-2020 0200 UTC (0400 UTC+2)

  • End time : 15-Oct-2020 0600 UTC (0800 UTC+2)

Past Incidents

Wednesday 29th January 2020

[DC5] Maintenance on Generator set, scheduled 7 months ago

[DC5] Preventive mechanical maintenance of generating sets

Location : DC5 What is done : We will carry out generator maintenance according to this planing:

GE BAT 1: 01/29 GE LT1.2: 01/30 GE LT1.1: 01/31

Impact : No impact is to be expected.

Start : 29-Jan-2020 0700Z 0800LT

Duration : 3 days

Thursday 9th January 2020

[Database] Scheduled maintenance on all running instances, scheduled 8 months ago

Our Database team is scheduling an infrastructure upgrade on all RDB instances.
We expect a short downtime on both classic and HA databases.

All instances will be updated progressively in a 3-hour window.

Impact :

  • A few seconds downtime on HA RDB instances.
  • ~1min downtime on other RDB instances.
Start : 09-Jan-2020 between 0600Z (0700LT) and 0800Z (0900LT)
[AMS] Network Load balancer API, scheduled 8 months ago

[AMS] Network Load balancer API

We are launching an API maintenance on our Loadbalancer product.

Impact : API will not be accessible during maintenance. The loadbalancers are not impacted.

Start : 09-JAN-2020 0700Z 0800LT

Duration : 10 minutes

Wednesday 8th January 2020

No incidents reported

Tuesday 7th January 2020

Web Abnormally long SSL certificate creation times

We have noticed a delay in the SSL certificate generation time. Our teams are currently working to solve this problem.

Please do not hesitate to contact Support if you have any questions regarding this issue.

===================

05.06.2020 1100Z (1300LT)

This status page is now outdated and has been replaced by this newer one: https://status.scaleway.com/incident/840

07.01.2020 1335Z (1435LT)

The product team has identified the root cause and working on a fix

07.01.2020 1335Z (1435LT)

Issue has been escalated to local team

Monday 6th January 2020

Global Backbone Backbone - France-IX issues

We observed some packet loss on FRANCE-IX.

We have isolated the traffic and rerouted it through transits or other IXs.

===================

07.0120 1100 (1200LT)

Issue has been fixed, we are monitoring it on our side but everything should be back online. Do not hesitate to contact our support team should you have any issue

06.0120 1450 (1550LT)

The product team has identified the root cause and working on a fix

06.0120 1340 (1440LT)

Issue has been escalated to local team

Console Archlinux installations

We have detected an issue with the Archlinux installations, which ended with an error. We are currently working on its resolution.

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01.06.2020 1400Z (1500LT)

A fix has been deployed, new installations will now work as expected

01.06.2020 0610Z (0710LT)

The product team has identified the root cause and working on a fix

01.06.2020 0610Z (0710LT)

Issue has been escalated to local team

[SCALEWAY] PAR C2 Instances Unavailability

Our teams have identified an issue that affects some C2 instances in the Paris region.

Affected instances are unreachable and administrative actions (stop, reboot, etc.) on these do not work properly and get stuck.

===================

02.06.20 0330Z (0430LT)

Issue has been escalated to local team

02.06.20 0710Z (0810LT)

The issue is now fixed.

Sunday 5th January 2020

No incidents reported

Saturday 4th January 2020

Console [SCALEWAY] Console Instabilities

We are currently experiencing some slowdowns on the Scaleway console.

The "instances" page may return timeouts and not load, the API may give errors.

===================

01.04.20 0645Z (0745LT)

Issue has been escalated to local team

01.04.20 1115Z (1215LT)

Issue has been fixed

Friday 3rd January 2020

Mail [MAIL] Email sending issues

We have detected problems on our SMTP servers that cause issues with the sending of emails from our hosting platforms. It might not be possible to send emails from your addresses.

===================

01.03.23 1640Z (1740LT)

We are still noticing instabilities with the SMTP servers, the team is investigating.

01.03.20 1423Z (1523LT)

SSL certificate has been updated and the issue is now fixed.

01.03.20 1400Z (1500LT)

There is a certificate issue on the SMTP server currently, we are investigating.

01.03.20 1330Z (1430LT)

Issue has been fixed and emails are now being sent correctly.

01.03.20 1100Z (1200LT)

Issue has been escalated to local team

DC3 Network Network outage on DC3 room 3 3-3, Bay : C22

We are currently facing a network outage on DC3 room 3 3-3, Bay : C22

All servers concerned by this location are down.

The switch has been replaced and configuration is now done. Relaunching a DHCP lease might be necessary to gain access back to the public network.

===================

01.03.20 0748Z (0848LT)

New switch is configured and working

01.03.20 0718Z (0818LT)

The switch has been replaced and is being configured

01.03.20 0000Z (0100LT)

Issue has been escalated to local team

Thursday 2nd January 2020

Web WEB - Statistics 2020

Web interface is not showing new year's 2020 statistics.

Our team has been notified and is now investigating.

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15/01/20 1000Z (1100LT)

The fix has been deployed, you need to refresh the statistics of your website using the "Refresh" button

02/01/19 0700Z (0900LT)

The product team is working on a fix