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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Scheduled border leaf maintenance

Location : DC2

We'll replace one of our border leaf by a bigger shelf.
Replace shelf will be isolated and links shifted to new one.

No impact expected as our shelves are redundant.

Start : 5-Aug-2020 0700Z 0900LT

Duration : 180 minutes

[INSTANCE] Scheduled maintenance on FR-PAR instance API

Our Instance team is scheduling a maintenance on the instance API.
The maintenance will be done in a 1-hour window.

Impact :
The response time can slightly increase and some 500 errors may occur.

[DC3] Semi-annual maintenance of chillers

[DC3] Semi-annual maintenance of chillers

We will do the semi-annual maintenance of the chillers, according to the manufacturer’s maintenance range.
Operations will be performed by the manufacturer and supervised by our maintainer, according to the following previsional schedule:

  • Monday 17/08: Chiller n°1, Substation A
  • Tuesday 18/08: Chiller n°2, Substation A
  • Wednesday 19/08: Chiller n°3, Substation A
  • Thursday 20/08: Chiller n°4, Substation B
  • Friday 21/08: Chiller n°5, Substation B
  • Monday 24/08: Chiller n°6, Substation B
  • Monday 31/08: Chiller n°7, Substation C
  • Tuesday 01/09: Chiller n°8, Substation C

Substations A and B supply the chilled water network of the computer halls.
Substation C supplies the chilled water network of the operators halls and the air handling units.

Impact : None expected

Start: 17-Aug-2020 0630Z (0830LT)
End: 01-Sep-2020 0330Z (0530LT)
[DC3] Load tests of generators and PLC software updates

[DC3] Load tests of generators and PLC software updates

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2.

During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.
Description of operations :

  • 25/08/2020:
    • Morning: Load test on the electric chain A with F1 line up backup test.
    • Afternoon: Load test on the electric chain B with F1 line up backup test.
  • 26/08/2020:
    • Morning: Load test on the electric chain C with F1 line up backup test.
    • Afternoon: Load test on the electric chain D with F1 line up backup test.
  • 27/08/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2.

During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario.Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Impact : None expected

Start: 25-Aug-2020 0600Z (0800LT)
End: 27-Aug-2020 1600Z (1800LT)

Past Incidents

Wednesday 29th January 2020

[DC5] Maintenance on Generator set, scheduled 6 months ago

[DC5] Preventive mechanical maintenance of generating sets

Location : DC5 What is done : We will carry out generator maintenance according to this planing:

GE BAT 1: 01/29 GE LT1.2: 01/30 GE LT1.1: 01/31

Impact : No impact is to be expected.

Start : 29-Jan-2020 0700Z 0800LT

Duration : 3 days

Thursday 9th January 2020

[Database] Scheduled maintenance on all running instances, scheduled 6 months ago

Our Database team is scheduling an infrastructure upgrade on all RDB instances.
We expect a short downtime on both classic and HA databases.

All instances will be updated progressively in a 3-hour window.

Impact :

  • A few seconds downtime on HA RDB instances.
  • ~1min downtime on other RDB instances.
Start : 09-Jan-2020 between 0600Z (0700LT) and 0800Z (0900LT)
[AMS] Network Load balancer API, scheduled 6 months ago

[AMS] Network Load balancer API

We are launching an API maintenance on our Loadbalancer product.

Impact : API will not be accessible during maintenance. The loadbalancers are not impacted.

Start : 09-JAN-2020 0700Z 0800LT

Duration : 10 minutes

Wednesday 8th January 2020

No incidents reported

Tuesday 7th January 2020

Web Abnormally long SSL certificate creation times

We have noticed a delay in the SSL certificate generation time. Our teams are currently working to solve this problem.

Please do not hesitate to contact Support if you have any questions regarding this issue.

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05.06.2020 1100Z (1300LT)

This status page is now outdated and has been replaced by this newer one: https://status.scaleway.com/incident/840

07.01.2020 1335Z (1435LT)

The product team has identified the root cause and working on a fix

07.01.2020 1335Z (1435LT)

Issue has been escalated to local team

Monday 6th January 2020

Global Backbone Backbone - France-IX issues

We observed some packet loss on FRANCE-IX.

We have isolated the traffic and rerouted it through transits or other IXs.

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07.0120 1100 (1200LT)

Issue has been fixed, we are monitoring it on our side but everything should be back online. Do not hesitate to contact our support team should you have any issue

06.0120 1450 (1550LT)

The product team has identified the root cause and working on a fix

06.0120 1340 (1440LT)

Issue has been escalated to local team

Console Archlinux installations

We have detected an issue with the Archlinux installations, which ended with an error. We are currently working on its resolution.

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01.06.2020 1400Z (1500LT)

A fix has been deployed, new installations will now work as expected

01.06.2020 0610Z (0710LT)

The product team has identified the root cause and working on a fix

01.06.2020 0610Z (0710LT)

Issue has been escalated to local team

[SCALEWAY] PAR C2 Instances Unavailability

Our teams have identified an issue that affects some C2 instances in the Paris region.

Affected instances are unreachable and administrative actions (stop, reboot, etc.) on these do not work properly and get stuck.

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02.06.20 0330Z (0430LT)

Issue has been escalated to local team

02.06.20 0710Z (0810LT)

The issue is now fixed.

Sunday 5th January 2020

No incidents reported

Saturday 4th January 2020

Console [SCALEWAY] Console Instabilities

We are currently experiencing some slowdowns on the Scaleway console.

The "instances" page may return timeouts and not load, the API may give errors.

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01.04.20 0645Z (0745LT)

Issue has been escalated to local team

01.04.20 1115Z (1215LT)

Issue has been fixed

Friday 3rd January 2020

Mail [MAIL] Email sending issues

We have detected problems on our SMTP servers that cause issues with the sending of emails from our hosting platforms. It might not be possible to send emails from your addresses.

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01.03.23 1640Z (1740LT)

We are still noticing instabilities with the SMTP servers, the team is investigating.

01.03.20 1423Z (1523LT)

SSL certificate has been updated and the issue is now fixed.

01.03.20 1400Z (1500LT)

There is a certificate issue on the SMTP server currently, we are investigating.

01.03.20 1330Z (1430LT)

Issue has been fixed and emails are now being sent correctly.

01.03.20 1100Z (1200LT)

Issue has been escalated to local team

DC3 Network Network outage on DC3 room 3 3-3, Bay : C22

We are currently facing a network outage on DC3 room 3 3-3, Bay : C22

All servers concerned by this location are down.

The switch has been replaced and configuration is now done. Relaunching a DHCP lease might be necessary to gain access back to the public network.

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01.03.20 0748Z (0848LT)

New switch is configured and working

01.03.20 0718Z (0818LT)

The switch has been replaced and is being configured

01.03.20 0000Z (0100LT)

Issue has been escalated to local team

Thursday 2nd January 2020

Web WEB - Statistics 2020

Web interface is not showing new year's 2020 statistics.

Our team has been notified and is now investigating.

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15/01/20 1000Z (1100LT)

The fix has been deployed, you need to refresh the statistics of your website using the "Refresh" button

02/01/19 0700Z (0900LT)

The product team is working on a fix