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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled Maintenance - Software upgrade

A scheduled maintenance is planned in DC5 in order to upgrade our optical transmission infrastructure.

The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact: no production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start : December 03st, 2020 - 08:00 UTC

Duration : 2 hours

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

[DC5] Scheduled maintenance Room 1 - Racks B5, B9, B10, B11

A scheduled maintenance is planned in DC5 (Room 1 - B5, B9, B10, B11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : December 09th, 2020 - 06:00 UTC

Duration : 2 hours

Past Incidents

Thursday 15th October 2020

[ROUTER] Core router maintenance - Upgrade, scheduled 1 month ago

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 15-Oct-2020 0200 UTC (0400 UTC+2)

  • End time : 15-Oct-2020 0430 UTC (0630 UTC+2)

Wednesday 14th October 2020

[ROUTER] Core router maintenance - Preparation, scheduled 1 month ago

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 14-Oct-2020 0300 UTC (0500 UTC+2)

  • End time : 14-Oct-2020 0500 UTC (0700 UTC+2)

Monday 5th October 2020

[DC3] Annual maintenance of UPS, scheduled 1 month ago

Annual maintenance of UPS in DC3

We will perform the annual maintenance of the inverters of electrical chains A, B, C and D. The inverters of these electrical chains supply racks of IT halls.

Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule :

 Day                   Impacted electrical chain
 Monday 05 October     Electrical chain A
 Tuesday 06 October    Electrical chain B
 Wednesday 07 October  Electrical chain C
 Thursday 08 October   Electrical chain D
 Friday 09 October     Reserved if planning delayed

This maintenance requires isolating each UPS in order to intervene on the device. The downtime of an UPS is estimated to take 30 minutes.

The operation will be done UPS by UPS and will have no impact on your equipments housed in our Datacenter : the others UPS of the electrical chain are sized to recover the load from the offline UPS.

Impact : None

Start : 5-Oct-2020 0630Z (0830LT)
End: 9-Oct-2020 1530Z (1730LT)

Duration : 5 Days

Tuesday 29th September 2020

[ROUTER] Core router maintenance - Preparation, scheduled 2 months ago

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 29-Sept-2020 0300 UTC (0500 UTC+2)

  • End time : 29-Sept-2020 0500 UTC (0700 UTC+2)

Wednesday 23rd September 2020

[DC5] Scheduled maintenance Room 1 - Racks A19, A20, A22, A23, A24, scheduled 2 months ago

A scheduled maintenance is planned in DC5 (Room 1 - A19, A20, A22, A23, A24) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 23th, 2020 - 05:00 UTC

Duration : 2 hours

Update : A19, A20, A22 A23 A24 done. Maintenance is completed

Thursday 10th September 2020

[WEBHOSTING] Issue with email account

We are currently encountering a problem on the webmail of our both web hosting offers. Our customers may be encountering 504 errors, or SMTP errors.

The dedicated team has been informed and working on it.

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09.15.2020 0800Z (1000LT)

Issue has been fixed. If problems remain, please contact our support team.

09.11.2020 0720Z (0920LT)

Issues are still being encountered, and has been escalated to local team again for investigation.

09.10.2020 1605Z (1805LT)

Issue is now fully solved. If the issue still persists again, please contact our assistance.

09.10.2020 1420Z (1620LT)

Issue is solved for our "cloud" hosting customers. If the issue still persists from your side, please contact our assistance.

09.10.2020 1225Z (1425LT)

Issue is now mostly solved for our "web" hosting customers. Some email address still have this issue, we're looking on it.

09.10.2020 0935Z (1135LT)

Issue has been escalated to local team

Wednesday 9th September 2020

No incidents reported

Tuesday 8th September 2020

[Webhosting] Issue with SSL certificate

We are currently facing an issue with SSL generation, multiple platforms are impacted.

Our team is working on it.

We will update this status as soon as we have more information

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09.08.2020 1300Z (1500LT)

issue has been fixed

08.08.2020 2130Z (2330LT)

Issue has been escalated to local team

[WEBHOSTING] Issue with some mails account

We are currently encountering an issue with some mails account, causing the email address unavailable.
The dedicated team has been informed and working on it.
If you have any issue accessing to your email address, please contact the support.

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09.10.2020 0955Z (1155LT)

issue has been fixed

09.08.2020 1230Z (1430LT)

Issue has been escalated to local team

Monday 7th September 2020

Elements API [Scaleway] API rate-limiting

We have noticed an increased number of 429 errors on our PAR and AMS Compute APIs.

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09.07.20 1242Z (1542LT)

Issue has been fixed, both APIs are properly reachable again.

09.07.20 1230Z (1530LT)

Issue has been escalated to local team

AMS1 Network AMS / Paris RPN network link down

RPN links between Paris and AMS are down.
No impact on WAN.

We will update this status as soon as we have any update.

===================

07/09/20 0950Z (1150LT)

Links are now stable and RPN is working as expected. We are still monitoring them to make sure there are no more impacts.

07/09/20 0915Z (1115LT)

The product team has identified the root cause.
Awaiting further details from our network provider.

Sunday 6th September 2020

DC5 [DC5] Down rack bay (D40)

We are experiencing an unavailability of service in the following rack : [DC5] Room 1; Rack : D40 Our team is mobilized te resolve the issue as quickly as possible.

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09.06.2020 1627Z (1827LT)

Issue has been escalated to local team

09.06.2020 1850Z (2050LT)

Issue has been solved

Saturday 5th September 2020

DC2 [DC2] Power supply chain incident

An electrical supply chain incident happened on DC2 for about 30 minutes.
Our generators handled the failover without any issue for the whole duration.

Our teams are watching the infrastructure over the night to ensure everything keeps running normally since the power supply is back.

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2020-09-05 1920Z (2120LT)

Power is back on, no impact on the infrastructure, still monitoring

2020-09-05 1850Z (2050LT)

Issue has been escalated to local team, generators handling the load

Friday 4th September 2020

No incidents reported