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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled Maintenance - Software upgrade

A scheduled maintenance is planned in DC5 in order to upgrade our optical transmission infrastructure.

The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact: no production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start : December 03st, 2020 - 08:00 UTC

Duration : 2 hours

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

[DC5] Scheduled maintenance Room 1 - Racks B5, B9, B10, B11

A scheduled maintenance is planned in DC5 (Room 1 - B5, B9, B10, B11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : December 09th, 2020 - 06:00 UTC

Duration : 2 hours

Past Incidents

Thursday 24th September 2020

[DC3] Maintenance on power contactor, scheduled 2 months ago

We will carry out curative maintenance on GF1, GF3, and GF5: Replacement of contactors on A and B circuit.

  • Thursday 24/09: Chiller n°1 substation A
  • Friday 25/09: Chiller n°3 substation A
  • Monday 12/10: Chiller n°5 substation B

Impact: None expected

Start: 24-Sep-2020 0700Z (0900LT)
End: 12-Oct-2020 1400Z (1600LT)

Wednesday 23rd September 2020

[DC5] Scheduled maintenance Room 1 - Racks A19, A20, A22, A23, A24, scheduled 2 months ago

A scheduled maintenance is planned in DC5 (Room 1 - A19, A20, A22, A23, A24) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 23th, 2020 - 05:00 UTC

Duration : 2 hours

Update : A19, A20, A22 A23 A24 done. Maintenance is completed

Wednesday 16th September 2020

No incidents reported

Tuesday 15th September 2020

No incidents reported

Monday 14th September 2020

[DC3] Replacement of batteries banks, scheduled 2 months ago

We will replace the batteries banks.
No generator will be stopped during the intervention. It can start on the second bank if necessary.
An off-load test will be performed before starting the second batteries bank.

Impact: None

Start: 14-Sep-2020 0630Z (0830LT)
End: 18-Sep-2020 1530Z (1730LT)

Sunday 13th September 2020

No incidents reported

Saturday 12th September 2020

[DEDIBOX] Server are not unlocked after payment

Server are not properly unlocked after payment, network port remain off

Please contact the support if you are facing this situation.

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09.12.2020 1130Z (1330LT)

Issue has been fixed.

09.12.2020 1000Z (1200LT)

Issue has been escalated to local team

Friday 11th September 2020

AMS1 Network [Network] Instability on one AMS core router

We have noticed instabilities on one of our core AMS routers between 14:55 UTC and 15:10 UTC.
This would have affected all AMS devices, as well as connectivity from PAR to peers through AMS-IX.

You might have experienced packet loss during this time.

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11/09/20 1455Z (1655LT)

The situation is now back to normal.

11/09/20 1455Z (1655LT)

Issue detected

Thursday 10th September 2020

[WEBHOSTING] Issue with email account

We are currently encountering a problem on the webmail of our both web hosting offers. Our customers may be encountering 504 errors, or SMTP errors.

The dedicated team has been informed and working on it.

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09.15.2020 0800Z (1000LT)

Issue has been fixed. If problems remain, please contact our support team.

09.11.2020 0720Z (0920LT)

Issues are still being encountered, and has been escalated to local team again for investigation.

09.10.2020 1605Z (1805LT)

Issue is now fully solved. If the issue still persists again, please contact our assistance.

09.10.2020 1420Z (1620LT)

Issue is solved for our "cloud" hosting customers. If the issue still persists from your side, please contact our assistance.

09.10.2020 1225Z (1425LT)

Issue is now mostly solved for our "web" hosting customers. Some email address still have this issue, we're looking on it.

09.10.2020 0935Z (1135LT)

Issue has been escalated to local team