Update - The cluster is now stabilized, all the cerated volumes are available in Read and write.
Nevertheless all create and resize actions are temporary forbidden.
Feb 24, 17:26 CET
Update - Service is recovering progressively.
Our teams are still working on the cluster, and status will be updated as soon as we have additional details.
Feb 24, 11:23 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 11:07 CET
Investigating - We have an ongoing incident on our PAR-2 BLK cluster.
Some clients may experience troubles pushing data or creating new volumes.
Feb 24, 09:33 CET
Elements - AZ Operational
90 days ago
100.0 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
100.0 % uptime
Today
Instances Operational
90 days ago
100.0 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
Glacier Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
100.0 % uptime
Today
DBaaS Operational
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.97 % uptime
Today
DC2 Operational
90 days ago
99.99 % uptime
Today
DC3 Operational
90 days ago
99.91 % uptime
Today
DC5 Operational
90 days ago
99.97 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Operational
90 days ago
99.83 % uptime
Today
Dedibox Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
98.84 % uptime
Today
SAN Operational
90 days ago
99.98 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
A scheduled maintenance is planned in DC5 (Room 1 - Racks B17, B19, B21, B22, B23) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : March 03rd, 2021 - 06:00UTC 07:00CET

Duration : 2 hours
Posted on Feb 11, 12:07 CET
[DC5] Maintenance on power suply Mar 3, 08:00 - Mar 5, 14:00 CET
We are planning a preventive maintenance on our power supply and we will test the redundancy.

Impact : None.

Each day a part of the power supply system will be tested. The whole maintenance will last 3 days.

Start on : 2021-03-03 at 7:00AM
It will end on : 2021-03-06 at 2:00PM.
Posted on Jan 20, 16:52 CET
A scheduled maintenance is planned in DC5 (Room 1 - Racks B24, B25, B26, B27, B28) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : March 10th, 2021 - 06:00UTC 07:00CET

Duration : 2 hours
Posted on Feb 11, 12:07 CET
[DC3] Maintenance on refrigeration units Mar 15, 08:30 - Mar 24, 17:30 CET
A scheduled maintenance is planned in DC3 in order to perform our maintenance on refrigeration units.

Impact :
No production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start :
March 15th, 2021 : 0730 UTC (0830 LT)

End:
March 24rd, 2021: 1630 UTC (1730 LT)

Duration :
8 working days
Posted on Feb 10, 12:18 CET
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021
Resolved - The incident is now resolved, the MySQL platform is running properly again.
Databases on the platform should be available again.

Please open a ticket with our assistance if you still have issues with your database.
Feb 24, 20:04 CET
Investigating - One of our MySQL platforms (PF7) is encountering issues.
Databases on that platform are currently unavailable.
Feb 24, 18:47 CET
Resolved - A public switch has rebooted in DC3 Room 3-2 Rack B18.
Servers in that rack did not have public connectivity between 18:07 CET and 18:12 CET.
Feb 24, 18:07 CET
Resolved - This incident has been resolved.
Feb 24, 10:03 CET
Identified - RPN Switch is currently unavailable in the rack F9 of room 3-1 in DC3.

Our network team is currently checking the issue with our datacenter to resolve this as quickly as possible.
Feb 24, 09:34 CET
Completed - The scheduled maintenance has been completed.
Feb 24, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 07:00 CET
Scheduled - A scheduled maintenance is planned in DC5 (Room 1 - Racks B12, B13, B14, B15, B16) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 20 and 30 minutes.

Updates will be posted below as the maintenance is going on.

Start : February 24th, 2021 - 06:00UTC 07:00CET

Duration : 2 hours
Feb 11, 12:07 CET
Feb 23, 2021
Resolved - The issue has been solved by our engineers, and the IPv6 connectivity is back online.
Feb 23, 16:25 CET
Investigating - Due to an issue with the routers in rooms 101, 202 and 203 in DC2, IPv6 connectivity is no longer functional.
Our network team is already investigating the issue as we speak.
Feb 23, 16:18 CET
Resolved - This incident has been resolved.
Feb 23, 13:12 CET
Monitoring - Rack A14 is now up. Still under monitoring.
Feb 9, 16:12 CET
Identified - We encountered an issue on our power supply. Some servers may have rebooted on their own and are now up and running.
Only Room 1-1 ; Rack A14 is still down.
Feb 9, 16:03 CET
Update - Some of the servers might still be up. It may impact more rack. Still under investigation.
Feb 9, 15:44 CET
Investigating - One of our racks in DC5 is currently down.
We are investigating on the root cause.
Feb 9, 15:38 CET
Resolved - This incident has been resolved.
Feb 23, 13:11 CET
Monitoring - The switch is now available again, the issue was related to the optical port.
We are monitoring the situation in the event our switch goes down again.
Feb 21, 09:33 CET
Update - The on-call engineers have been notified and are currently investigating.
Feb 21, 08:40 CET
Investigating - The public switch at DC5 room 1 bay D60 is currently down.
We are contacting our on-call engineers in order to investigate.
Feb 21, 08:21 CET
Resolved - This incident has been resolved.
Feb 23, 13:10 CET
Monitoring - The website is back and we are still monitoring it to make sure it doesn't happen again.
Feb 19, 09:57 CET
Investigating - Our public website is currently encountering issues, you might encounter 403 and 404 errors.
We're investigating the situation.
Feb 19, 09:40 CET
Resolved - The issue has been fixed and this incident is now resolved.
Impacted addresses are available again.
Feb 23, 13:01 CET
Investigating - We have detected an issue on the Webhosting WEB platform.
Some email addresses might not be available through the webmail.
Feb 23, 12:54 CET
Completed - Maintenance is cancelled
We will plan a new scheduled maintenance.
Feb 23, 08:00 CET
Scheduled - A scheduled maintenance is planned in Room : 101 / Racks : N12 then N11 in DC2 in order to upgrade our infrastructure.

As a result servers will lose their public network during the operation and it will be back on once it's over.

The status will be updated accordingly at the end of the maintenance for you to manage your server again.

Start :
February 23rd, 2021 - 0700 UTC (0800 CET) : N12
February 23rd, 2021 - 0710 UTC (0810 CET) : N11

Duration :
20 minutes
Feb 15, 11:15 CET
Feb 22, 2021

No incidents reported.

Feb 21, 2021
Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - Maintenance is complete and everything is back to normal.
Feb 19, 09:47 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:01 CET
Scheduled - An emergency maintenance is planned on a RPN router in DC5 to perform hardware replacement. This router feeds RPN to racks D1 to D19 and racks C1 to C6.

The window of maintenance is of 1 hour and we expect the RPN downtime to be 30 minutes top. Your server will still be powered on and reachable on public network during the entire maintenance window.

Updates will be posted below as the maintenance is going on.

Start : February 19th, 2021 - 08:00 UTC - 09:00CET

Duration : 1 hour
Feb 17, 12:51 CET
Feb 18, 2021
Resolved - This incident has been resolved.
Feb 18, 11:46 CET
Investigating - One of our hosting platforms for the WEB offers is currently having issues.
If your website is on that platform, it might be unavailable and shown as being under maintenance.
Feb 18, 11:13 CET
Resolved - Invoices have been regenerated and are now properly available again.
Feb 18, 09:57 CET
Identified - We found the root cause and we are currently working on a rollback.
Feb 17, 18:29 CET
Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 CET
Scheduled - A scheduled maintenance is planned in DC2 in order to upgrade our optical transmission infrastructure.
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.

Impact :
No production downtime during the maintenance window.

Updates will be posted below as the maintenance is going on.

Start :
February 17th, 2021 : 0800 UTC (0900 LT)

Duration :
4 hours
Jan 20, 11:32 CET
Feb 16, 2021
Resolved - The new switch is now up and running. You will need to restart your DHCP client due to the replacement.
Feb 16, 11:25 CET
Identified - The rack's switch has been replaced successfully, our network team is now configuring the new one.
Feb 16, 10:00 CET
Investigating - The switch's PSU is out of service, our on-site technician is replacing it.
Feb 16, 09:05 CET
Feb 15, 2021
Completed - The scheduled maintenance has been completed.

We have detected that the new replacement wasn't working and will try again at 1PM UTC (2PM ETC). Still no impact to be expected.
Feb 15, 12:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 11:30 CET
Scheduled - A scheduled maintenance is planned on a RPN router in DC5 to perform hardware replacement. This router feeds RPN to racks D1 to D19 and racks C1 to C6.

No impact to be planned with the RPN during the operation.

Updates will be posted below as the maintenance is going on.

Start : February 15th, 2021 - 10:30 UTC - 11:30CET

Duration : 30 minutes
Feb 11, 15:03 CET
Feb 14, 2021

No incidents reported.

Feb 13, 2021
Resolved - Situation is now back to normal.
We will keep monitoring electrical activity but services are now out of danger.
Feb 13, 16:15 CET
Update - We are progressively moving rooms from power generators to main power.
No impact on public services so far.
We are closely monitoring the situation.

More updates to come.
Feb 13, 12:42 CET
Update - DC2 is currently running on our power generator.
We are closely monitoring situation.

Next update in the upcoming 15 minutes at most.
Feb 13, 12:03 CET
Update - No direct impact on running services noticed so far.
More details in the upcoming minutes.
Feb 13, 11:49 CET
Identified - We are currently experiencing an electrical issue in DC2.
Investigations ongoing, status will be updated in the upcoming minutes.
Feb 13, 11:38 CET
Feb 12, 2021

No incidents reported.

Feb 11, 2021
Resolved - The issue has been fixed. Everything is back to normal.
Feb 11, 12:19 CET
Investigating - API call fails to retrieve informations

Instances Pub and Private DNS may be impacted.
Feb 11, 00:00 CET
Resolved - The issue has been identified and a fix has been deployed.
DHCPv6 is now working properly.
Feb 11, 10:59 CET
Investigating - We're encountering an issue with DHCPv6 on Dedibox.
Servers are unable to renew or get a lease for IPv6.
Feb 11, 10:18 CET