Status impact color legend
- Black impact: None
- Yellow impact: Minor
- Red impact: Major
- Blue impact: Maintenance
[nl-ams-1] degraded performances due to abnormal temperature
Incident
Report for Scaleway
Resolved
This incident has been resolved.
Update
Situation is back to normal, teams are keeping an eye on it . We are closing this incident.
Update
Most of the services are back online. We are working to clear the few remaining side effects
Update
all servers are now up and running, our teams are now working on restoring services with issues
Update
Backend is now fully up and stable, customer services will begin to come back progressively, we are still monitoring temperature to ramp up the load for the cooling with caution.
Update
We are adding more servers back in production, mostly backend for now, once we are confident all services are ready and cooling keeps stable, customers services will start progressively. We thank you for your patience.
Update
We are seeing improvements in temperatures, we will begin to power up a few internal servers and check how the cooling holds the load
Monitoring
Our datacenter provider has informed us that the situation is stabilized, they expect temperature to improve slowly in the coming hours.
We are checking our own sensors for now, once we are confident the cooling is sufficient we will begin to power on stopped services.
We are checking our own sensors for now, once we are confident the cooling is sufficient we will begin to power on stopped services.
Investigating
Our datacenter provider in nl-ams-1 is unable to provide an update regarding the cooling issue in one of our rooms, we cannot yet share an ETA to restore services on our side. We will provide updates as soon as we have them.
Monitoring
We continue to monitor the situation closely for any further issues.
Identified
To prevent further issues, we will preemptively shut down several services in the datacenter. This may result in temporary downtime for your service. We are doing our best to recover the situation as quickly as possible.
Investigating
Due to elevated temperatures in Netherlands, some of our services are currently experiencing degraded performance. Our teams are actively implementing mitigation measures and closely monitoring the situation to prevent further impact.
This incident affected: Elements - Products (Instances, Elastic Metal, Object Storage, Block Storage, Kubernetes Kapsule, Databases) and Elements - AZ (nl-ams-1).