Scaleway
Status impact color legend
  • Black impact: None
  • Yellow impact: Minor
  • Red impact: Major
  • Blue impact: Maintenance
[K8S] Upcoming Automatic Kubernetes Upgrade
Update - We have completed the cluster upgrades from 1.27 to 1.28 and from 1.28 to 1.29. The upgrades from 1.29 to 1.30 remain scheduled for the previously indicated dates. You can always upgrade yourself in advance if you want to choose the upgrade date and time.
Apr 25, 2025 - 10:14 CEST
Update - Here the base date for the update per region :

1.27
WAW : April 8th
AMS : April 9th
PAR : April 10th

1.28
WAW : April 21st
AMS : April 22nd
PAR : April 23rd

1.29
WAW : May 14th
AMS : May 19th
PAR : May 21st

Please be aware that all clusters will be done progressively. Your cluster maintenance may not occur on the said date.
Apr 07, 2025 - 17:26 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 07, 2025 - 08:00 CEST
Scheduled - On April 7 2025, Kubernetes versions 1.27, 1.28, and 1.29 will reach their end-of-support date.

Clusters still running these versions will automatically be upgraded to Kubernetes 1.30 within 30 days to ensure continued security and performance.

No immediate action is required, but we recommend reviewing our upgrade documentation for best practices.

https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kubernetes-version/

Contact our support team if you have any question.
Apr 7, 2025 08:00 - May 8, 2025 08:00 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Partial Outage
Object Storage Operational
Serverless-Database Operational
Website Operational
Instances Operational
Block Storage Operational
Elastic Metal Operational
Apple Silicon Operational
Kubernetes Kapsule Under Maintenance
Container Registry Operational
Private Network Operational
Load Balancer Operational
Domains Operational
Serverless Functions and Containers Operational
Jobs Operational
Databases Operational
IoT Hub Operational
Web Hosting ? Operational
Observability Operational
Transactional Email Operational
Network Operational
Account API Operational
Billing API Operational
Elements Console Operational
Messaging and Queuing Partial Outage
Public Gateway Operational
Secret Manager Operational
Developer Tools Operational
IAM Operational
Edge service Operational
Environmental Footprint ? Operational
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
Dedibox - Products Operational
Dedibox Operational
Hosting Operational
SAN Operational
Dedirack Operational
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox - Datacenters Operational
DC2 Operational
DC3 Operational
DC5 Operational
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[K8S] Migration to Network VPC May 19, 2025 10:00 - May 30, 2025 10:00 CEST

We will migrate Kubernetes clusters to a network VPC to enable stricter isolation.
Check our documentation for more information
https://www.scaleway.com/en/docs/kubernetes/how-to/manage-allowed-ips/

No downtime or service impact is expected.

Note: This upgrade will not apply to clusters using legacy private gateways. These clusters will continue to operate without changes.

Here the schedule for each region :

WAR: 19/05 - 20/05
AMS: 21/05 - 23/05
PAR: 26/05 - 30/05
Posted on Apr 24, 2025 - 10:14 CEST
Apr 29, 2025

No incidents reported today.

Apr 28, 2025
[OBJECT-STORAGE] PL-WAW latencies
Resolved - This incident has been resolved.
Apr 28, 19:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 18:25 CEST
Investigating - We have noticed some latencies on our AZ WAW, and our team is already working on the issue.
We thank you in advance for your patience and cooperation in this situation.
Apr 28, 18:24 CEST
[DC3] Switch rebooted in DC3 room 45 rack D9
Resolved - This incident has been resolved.
Apr 28, 14:30 CEST
Monitoring - The switch rebooted and acted as the uplink for s45-d10.dc3
19 servers in total were impacted
Apr 28, 11:57 CEST
[DATABASE] Maintenance on Managed DB for PostgreSQL & MySQL resources in PAR
Completed - The scheduled maintenance has been completed.
Apr 28, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:01 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL & MySQL resources in PAR region on Monday, April 28th at 8.00 UTC. No impact expected.
Apr 28, 10:00 CEST
[COCKPIT] -Scheduled maintenance - Cockpit's Alert-Manager - FR-PAR, NL-AMS, PL-WAW
Completed - The scheduled maintenance has been completed.
Apr 28, 11:39 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 CEST
Scheduled - We will be performing a maintenance on our Alert-Manager to improve future performance and reliability on 28/04/2025
During the maintenance window spanning from 10AM to 2PM CET, you may experience a short delay in the reception of your firing alerts notifications. The actual state of alerts will remain visible in Grafana during the time frame.
We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Apr 17, 17:17 CEST
[FR-PAR-1]- IOT HUB
Resolved - This incident has been resolved.
Apr 28, 11:34 CEST
Update - We are continuing to work on a fix for this issue.
Apr 28, 10:58 CEST
Identified - Metric database used internally by IoT Hub become unresponsive.

Our engineers are currently working to resolve the situation.
Apr 28, 10:36 CEST
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025
[OBJECT-STORAGE] [AWS CLI] AWS CLI enforces integrity header on PUT and POST requests
Resolved - This incident has been resolved.
Apr 25, 11:15 CEST
Update - We have completed development, but are now working on pre-release testing.
Mar 5, 09:19 CET
Update - We did discover that the trouble is broader than we thought.
As a first mitigation we do recommend that users wait before upgrading from aws v1 (we do recommand any version strictly prior to aws-cli 1.37.0 or boto3 < 1.36.0).
If aws v2 (that we do not recommend for the moment) is mandatory, we do recommend using aws-cli < 2.23.0
We are working actively to support those new versions, and plan to release fixes for the end of next week.
The details of the bug are :
support of CRC64NVME does not work properly
Tranfer-Encoding: chunked header does not work
Jan 24, 16:57 CET
Identified - Everyone using aws-cli versions versions v1: >=1.37.0 and v2: >=2.23.0 received a 400 errors on PUT and POST requests.
Jan 16, 15:04 CET
Investigating - aws-cli now enforces a CRC64NVME integrity checksum on all PUT and POST requests. This concerns the versions v1: >=1.37.0 and v2: >=2.23.0. We do not currently support this checksum, we are working on how best to handle it on our end. In the meantime, you can choose one of these options to keep your aws-cli request working:
- Use the --checksum-algorithm option with one of our supported checksums:
- SHA1
- SHA256
- CRC32
- CRC32C
- Use an older version of aws-cli, this way it will not enforce the CRC64NVME checksum
Jan 16, 14:57 CET
[DC3] Switch Down in DC3 room 46 rack D8
Resolved - This incident has been resolved.
Apr 25, 09:47 CEST
Monitoring - A physical reboot was performed by our on-site technical team, and the switch is now back online.
Apr 24, 08:05 CEST
Investigating - The rack is currently unresponsive since 2025-04-24 05:56.
A technical team is on-site conducting the necessary checks to restore service as quickly as possible.
We will keep you informed of any updates.
Apr 24, 08:04 CEST
[RDB] - Instabilities in delete workflow
Resolved - This incident has been resolved.
Apr 25, 09:44 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 18:49 CEST
Identified - Managed Databases delete instance operation can take more time than usual. We have identified the issue and we are working to fix it.
Apr 24, 18:04 CEST
Apr 24, 2025
[Webhosting]- emails inaccessible on classic hosting : 504 Gateway Time-out
Resolved - This incident has been resolved.
Apr 24, 18:07 CEST
Update - - FTP accounts and backups inaccessible on Classic hostings
- Classic hostings "stats" page inaccessible, with error 500
Apr 23, 11:38 CEST
Update - Mailbox creation/deletion/update are now back online.
Apr 22, 17:23 CEST
Monitoring - Mailboxes are back online.
However, mailbox creation/deletion/update functionalities are suspended for the moment.
We apologize, for the inconvenience.
Apr 22, 13:13 CEST
Investigating - We are currently investigating this issue.
Apr 22, 08:43 CEST
[WEBHOSTING] Platforms migrations on Cloud Hostings
Resolved - This incident has been resolved.
Apr 24, 18:07 CEST
Investigating - We are currently investigating to apply a fix as fast as possible.
When migration is requested, no information is transmitted to our Scaleway console in some cases.
Apr 23, 18:40 CEST
[Webhosting]- Contacts loss using webmail solution on classic hosting
Resolved - This incident has been resolved.
Apr 24, 18:07 CEST
Investigating - We have detected that some mailbox accounts on classic hosting no longer have any contact. Our team is currently working on this.
Apr 22, 20:24 CEST
[AMS] Maintenance on Managed DB for PostgreSQL & MySQL resources in AMS
Completed - The scheduled maintenance has been completed.
Apr 24, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 14:00 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL & MySQL resources in AMS region on Thursday, April 24th at 12.00 UTC. No impact expected.
Apr 23, 17:51 CEST
[WAW] Maintenance on Managed DB for PostgreSQL & MySQL resources in WAW
Completed - The scheduled maintenance has been completed.
Apr 24, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for PostgreSQL & MySQL resources in WAW region on Thursday, April 24th at 8.00 UTC. No impact expected.
Apr 23, 17:49 CEST
Apr 23, 2025
Apr 22, 2025
[NL-AMS] Offloading of one of two central routers in AMS
Completed - The scheduled maintenance has been completed.
Apr 22, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 16:17 CEST
Scheduled - Date 22.04.2025
Time 10:00 UTC+2
Duration 3 hours
We are going to perform a maintenance on one of two central routers in the AMS region. During this maintenance the network connection in the AMS region will not be redundant. We don't expect any packet losses or changes in latency.
Apr 18, 16:16 CEST
[FR-PAR] Maintenance on Managed DB for Redis™ resources in PAR
Completed - The scheduled maintenance has been completed.
Apr 22, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for Redis™ resources in PAR region on Wednesday, April 22nd at 7.00 UTC. No impact expected
Apr 14, 14:31 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
[HOSTING] encounter errors on email connection on web hosting classic offer
Resolved - This incident has been resolved.
Apr 18, 10:21 CEST
Investigating - We are currently experiencing technical difficulties with our email service.

⚠️ Impact:
Connection to the email on webmail show an error on storage server

We will provide updates on our progress as new information becomes available.
Apr 16, 23:48 CEST
[DC5] - Room 1-1 rack B9 The bay is not responding, technicians are on site to investigate.
Resolved - The problem was on the switch side which affected several servers and a downtime that lasted from
22h35 until 1am Paris Time UTC+2
The switch has been restarted and fixed. It is now working correctly.
Apr 18, 01:06 CEST
Investigating - We are currently investigating this issue.
Apr 17, 23:37 CEST
Apr 17, 2025
[API] - Account API down and also the console as a dependency
Resolved - This incident has been resolved.
Apr 17, 18:25 CEST
Monitoring - Unable to use the Account APIs and also to browse the console
Started : 17h16 CEST
Ending: 17h27 CEST
Apr 17, 17:37 CEST
[AMS] Maintenance on Managed DB for Redis™ resources in AMS
Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:00 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for Redis™ resources in AMS region on Wednesday, April 17th at 12.00 UTC. No impact expected.
Apr 17, 11:35 CEST
[Instances - SBS] - SBS migrations temporarily disabled
Resolved - This incident has been resolved.
Apr 17, 14:36 CEST
Update - A fix has been implemented and is being validated.
Apr 16, 11:41 CEST
Identified - We have temporarily disabled the Plan and Apply API endpoints for SBS migrations due to issues encountered for a small number of migrations.

We are actively working on a resolution and expect to restore functionality within the next few days.
Apr 15, 09:52 CEST
[fr-par] Maintenance for Serverless Functions and Containers
Completed - The scheduled maintenance has been completed.
Apr 17, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:00 CEST
Scheduled - We are performing necessary upgrades to enhance the reliability and performance of our infrastructure.

During this maintenance window, you may experience temporary restarts of functions and containers, as well as minor network disruptions affecting service availability.

On the subject of possible downtime, we would like to reassure you that we will remain within the 99.5% SLA and that this will only represent minor disruptions.

We apologize for any inconvenience this may cause and appreciate your understanding. We'll keep you informed as the maintenance progresses.
Mar 18, 11:08 CET
Apr 16, 2025
[TRANSACTIONAL EMAIL] Errors on API email creation
Resolved - This incident has been resolved.
Apr 16, 16:05 CEST
Monitoring - A fix has been deployed. We will continue to monitor the situation.
Apr 15, 11:24 CEST
Investigating - Since 8:00 PM, we have noticed an increase in API call errors affecting some customers. Our team is currently investigating the root cause.
Apr 14, 23:11 CEST
[AMS] Maintenance on Managed DB for Redis™ resources in AMS
Completed - The scheduled maintenance has been completed.
Apr 16, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 CEST
Scheduled - Our Database Team is scheduling a maintenance for all Managed DB for Redis™ resources in AMS region on Wednesday, April 16th at 7.00 UTC. No impact expected.
Apr 14, 14:27 CEST
Apr 15, 2025
[DC3] - Switch down room 4-4 rack B15
Resolved - This incident has been resolved.
Apr 15, 08:17 CEST
Monitoring - A faulty device was replaced.
Service is UP since 13:35 CEST.
Monitoring in progress.
Apr 14, 14:20 CEST
Investigating - PUB switch unreachable since 2025/04/14 09:31 CEST.
Our network team is already working to solve this issue.
Apr 14, 09:56 CEST
[BLOCK STORAGE] - [fr-par-1] - Increase of API latency
Resolved - Starting at 18h00 UTC block storage API response times increased until it became really significant at 19h02~ UTC.

This impacted the API with slow response times. Some calls have failed (Internal error) due to the database load.
No impact on Data plane (block volumes) performances.

Our team found a SQL optimization issue linked to the call ListVolumes and fixed it at 21h44 UTC.
Since then, response times came back to normal and error rate dropped as well.
Apr 15, 01:29 CEST
Investigating - We are spotting an increase of API latency on the Block storage API with a degradation of the P99 latencies on some API methods.
Apr 14, 22:13 CEST
← Incident History Powered by Atlassian Statuspage