Investigating - We are noticing abnormal network consumption since earlier today, and received multiple reports regarding network instabilities.
Our teams are currently investigating the issue, and the status will be updated accordingly as soon as we have additional details to share.
We suspect all fr-par-1 services to be impacted.
Jan 20, 19:06 UTC
Our teams are currently investigating the issue, and the status will be updated accordingly as soon as we have additional details to share.
We suspect all fr-par-1 services to be impacted.
Jan 20, 19:06 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 10:53 UTC
Jan 20, 10:53 UTC
Identified - Following a policy change at UCEPROTECT, our ASN AS12876 has been listed on UCEPROTECTL3.
We're currently investigating the reasons for this listing and are contacting UCEPROTECT about the issue.
===============
19/01/2021 0800 UTC (0900 LT)
Issue has been escalated to local team
Jan 20, 10:16 UTC
We're currently investigating the reasons for this listing and are contacting UCEPROTECT about the issue.
===============
19/01/2021 0800 UTC (0900 LT)
Issue has been escalated to local team
Jan 20, 10:16 UTC
Update - We are continuing to work on a fix for this issue.
Jan 20, 10:53 UTC
Jan 20, 10:53 UTC
Identified - We are currently encountering an issue with our payment provider.
Some transactions with credit cards are failing. We are working on a fix
================
11/01/2021 1300 UTC (1400 LT)
For Scaleway Elements only, the issue is solved. You can add your card again and then retry the payment.
08/01/2021 0920 UTC (1020 LT)
The product team has identified the root cause and working on a fix.
08/01/2021 0910 UTC (1010 LT)
Issue has been escalated to local team
Jan 20, 10:20 UTC
Some transactions with credit cards are failing. We are working on a fix
================
11/01/2021 1300 UTC (1400 LT)
For Scaleway Elements only, the issue is solved. You can add your card again and then retry the payment.
08/01/2021 0920 UTC (1020 LT)
The product team has identified the root cause and working on a fix.
08/01/2021 0910 UTC (1010 LT)
Issue has been escalated to local team
Jan 20, 10:20 UTC
Elements - AZ
Degraded Performance
fr-par-1
Degraded Performance
fr-par-2
Operational
nl-ams-1
Operational
pl-waw-1
Operational
Elements - Products
Operational
Instances
Operational
BMaaS
Operational
Object Storage
Operational
Glacier
Operational
Kapsule
Operational
DBaaS
Operational
LBaaS
Operational
Container Registry
Operational
Domains
Operational
Elements Console
Operational
IoT Hub
Operational
Account API
Operational
Billing API
Operational
Dedibox - Datacenters
Operational
DC2
Operational
DC3
Operational
DC5
Operational
AMS
Operational
Dedibox - Products
Operational
Dedibox
Operational
Hosting
Operational
SAN
Operational
Dedirack
Operational
Dedibackup
Operational
Dedibox Console
Operational
Miscellaneous
Operational
Excellence
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[DC3] Scheduled maintenance - Pump box
Jan 26, 09:00-16:30 UTC
We will do the curative maintenance of the pumps unit of chillers 5.
The 2020 thermography report shows a tightening fault on a circuit breaker.
Operations will be performed by our maintainer.
Since only one refrigeration unit is switched off at the same time, only the redundancy is degraded.
In the event of a failure of a chiller operating in the same substation as the maintenance one, our maintainer will have the possibility to restart the chiller quickly or, in case of failure, to mix the chilled water networks SSA and SSB.
Impact :
None expected.
Start :
January 26th, 2021 : 0900 UTC (1000 LT)
Duration :
7 hours 30 minutes
Posted on Jan 20, 10:37 UTC
The 2020 thermography report shows a tightening fault on a circuit breaker.
Operations will be performed by our maintainer.
Since only one refrigeration unit is switched off at the same time, only the redundancy is degraded.
In the event of a failure of a chiller operating in the same substation as the maintenance one, our maintainer will have the possibility to restart the chiller quickly or, in case of failure, to mix the chilled water networks SSA and SSB.
Impact :
None expected.
Start :
January 26th, 2021 : 0900 UTC (1000 LT)
Duration :
7 hours 30 minutes
Posted on Jan 20, 10:37 UTC
[DC2] Scheduled maintenance - Room : 202-B / Rack : H9
Jan 27, 08:00-08:30 UTC
A scheduled maintenance is planned in Room : 202-B / Rack : H9 in DC2 in order to replace a faulty equipement.
As a result servers will be powered off during the operation and will be back on once it's over.
The status will be updated accordingly at the end of the maintenance for you to manage your server again.
Start :
January 27th, 2021 - 0800 UTC (0900 LT)
Duration :
30 minutes
Posted on Jan 20, 10:41 UTC
As a result servers will be powered off during the operation and will be back on once it's over.
The status will be updated accordingly at the end of the maintenance for you to manage your server again.
Start :
January 27th, 2021 - 0800 UTC (0900 LT)
Duration :
30 minutes
Posted on Jan 20, 10:41 UTC
[DC3] Scheduled maintenance - Software upgrade
Feb 10, 08:00-11:00 UTC
A scheduled maintenance is planned in DC3 in order to upgrade our optical transmission infrastructure.
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.
Impact :
No production downtime during the maintenance window.
Updates will be posted below as the maintenance is going on.
Start :
February 10th, 2021 : 0800 UTC (0900 LT)
Duration :
3 hours
Posted on Jan 20, 10:29 UTC
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.
Impact :
No production downtime during the maintenance window.
Updates will be posted below as the maintenance is going on.
Start :
February 10th, 2021 : 0800 UTC (0900 LT)
Duration :
3 hours
Posted on Jan 20, 10:29 UTC
[DC2] Scheduled Maintenance - Software upgrade
Feb 17, 08:00-12:00 UTC
A scheduled maintenance is planned in DC2 in order to upgrade our optical transmission infrastructure.
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.
Impact :
No production downtime during the maintenance window.
Updates will be posted below as the maintenance is going on.
Start :
February 17th, 2021 : 0800 UTC (0900 LT)
Duration :
4 hours
Posted on Jan 20, 10:32 UTC
The nature of this work is to perform a software upgrade just on one of our DWDM equipment units.
Impact :
No production downtime during the maintenance window.
Updates will be posted below as the maintenance is going on.
Start :
February 17th, 2021 : 0800 UTC (0900 LT)
Duration :
4 hours
Posted on Jan 20, 10:32 UTC
[DC5] Maintenance on power suply
Mar 3, 07:00 - Mar 5, 13:00 UTC
We are planning a preventive maintenance on our power supply and we will test the redundancy.
Impact : None.
Each day a part of the power supply system will be tested. The whole maintenance will last 3 days.
Start on : 2021-03-03 at 7:00AM
It will end on : 2021-03-06 at 2:00PM.
Posted on Jan 20, 15:52 UTC
Impact : None.
Each day a part of the power supply system will be tested. The whole maintenance will last 3 days.
Start on : 2021-03-03 at 7:00AM
It will end on : 2021-03-06 at 2:00PM.
Posted on Jan 20, 15:52 UTC