[ElasticMetal] - [world] - The private_network option is not working as expected in the Terraform provider.
Monitoring - A breaking change has been introduced in the Baremetal API, affecting Elastic Metal offers that include a Private Network option in 10Gbps or 25Gbps. The option IDs and names have changed, which breaks Terraform configurations referencing the previous hardcoded option_id or the old option name Private Network.

Affected customers must:

1. Update the Scaleway Terraform provider to v2.92.1 (https://registry.terraform.io/providers/scaleway/scaleway/latest/docs).
2. Replace the old option ID / name with the new values, Private Network 10Gbps or Private Network 25Gbps depending on the offer retrievable via the CLI (scw baremetal options list offer-id=) or the API (https://www.scaleway.com/en/developers/api/elastic-metal/options#list-options).


A communication will be sent by email to the organizations concerned.
Nov 13, 2026 - 14:53 CET
Investigating - A breaking change to the Private Network option was introduced on 2026-11-04T09:53:40Z.

Previously, there was a single Private Network option. This has now been replaced with a separate option for each bandwidth. Consequently, existing offers have been updated to reference the corresponding new options.

However, this change introduces a breaking change in the Terraform state.

This change is mandatory to support an upcoming feature.

We are currently working on a fix.

https://github.com/scaleway/terraform-provider-scaleway/issues/4587
Nov 10, 2026 - 17:55 CET
[Transactional Email] - world - Delayed email delivery to Microsoft domains (Outlook/Hotmail)
Update - In order to protect the current delivery to other email providers, and in addition with the previous action, we decided to refuse emails in destination to Microsoft's servers. The emails will be rejected with a "550 5.7.1 The recipient domain is temporarily not supported" SMTP message. The same behavior is expected on API side.
Nov 13, 2026 - 11:53 CET
Update - The Microsoft incident is still ongoing, with no estimated recovery time available.

The growing backlog of emails to Microsoft is putting pressure on our delivery queue and could delay emails sent to other providers.

To protect delivery performance for all other providers, we will cancel some pending emails addressed to Microsoft. If the incident exceeds our retry window, some remaining emails may also bounce. A bounce event will be generated for each affected email.
Cancelled or bounced emails can be resent once Microsoft services are restored.
Nov 13, 2026 - 11:33 CET
Identified - Start: 2026-11-12 ~18:45 UTC (19:45 CET)
Impact: Some emails can take up 1 hour to be delivered.
Cause: External. Microsoft 365 / Exchange Online outage
Mitigation: Continuous monitoring of MX timeouts
Nov 12, 2026 - 21:07 CET
[VPS] - Paris - servers stuck in maintenance
Investigating - Some VPS instances are currently stuck in the “vps.states.maintenance” status. We are currently investigating the issue.
Nov 13, 2026 - 10:40 CET
[VPC] - [FR-PAR-1] Metadata API through VPC is experiencing slow response time
Monitoring - The situation should now be back to normal.
Nov 03, 2026 - 12:20 CET
Update - We are continuing to investigate this issue.
Nov 03, 2026 - 12:09 CET
Investigating - We are currently experiencing slow response time on Metadata API through VPC. This started at 09:00 UTC.
DNS through VPC may also experience slow response time.
Nov 03, 2026 - 12:08 CET
P2 - [WEBHOSTING] - PHP Emergency maintenance
Update - [Update] Security Maintenance – Web Hosting Services

Classic Shared Hosting / Mutu (Back online):
Patched PHP versions (5.6, 7.0, 7.1, 7.2 and 7.3) have been fully deployed across all Classic shared hosting environments, and maintenance mode has been lifted. Websites are back online, except PHP 4 which remains in maintenance.

Current behavior per PHP version:

-PHP 7.x: websites are served normally on their patched PHP version.
-PHP 5.x: websites previously running PHP 5.2, 5.4 or 5.5 have been automatically migrated to PHP 5.6 (patched) and are served normally. We recommend that customers check that their websites are working correctly after this version change, following the recommendations in this guide: https://www.scaleway.com/en/docs/webhosting/reference-content/php-5-6-migration-guide/
-PHP 4: websites remain in maintenance and are served a maintenance page. Customers can bring their websites back online by migrating to PHP 5.6 or later.

We apologize for the inconvenience, and thank you for your patience.
Oct 26, 2026 - 17:55 CET
Update - [Update] Security Maintenance – Web Hosting Services

Security patching for the php2shell vulnerability is progressing:

cPanel Environments (Resolved): PHP versions have been updated across all Scaleway and Online.net cPanel servers (as well as Scaleway Plesk). Maintenance mode has been lifted, and services are back online.

Classic Shared Hosting / Mutu (In Progress): Classic shared environments remain under maintenance while work is actively underway.
Oct 22, 2026 - 08:20 CEST
Identified - The PHP project released today a fix for two critical  vulnerabilities allowing unauthenticated remote code execution (CVE-2026-109618, CVE-2026-109619, CVSS 9.2 — no complete mitigation exists): https://www.php.net/archive/2026.php#2026-10-21-5

As a precaution, we have taken Webhosting websites offline while we apply the patched PHP versions. Our team is actively working to patch and restore the service as soon as possible.
Oct 21, 2026 - 16:38 CEST
[Support] Call Handling Delays
Identified - Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.

En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.
Oct 26, 2026 - 09:56 CET
Investigating - Due to a high volume of requests, it may be difficult to reach our teams by phone.
If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible.
Thank you for your understanding.

En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone.
Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais.
Merci de votre compréhension.
Oct 26, 2026 - 09:44 CET
[Support] Delays in ticket processing
Update - En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.

Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.
Oct 26, 2026 - 09:55 CET
Identified - En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.

Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.
Oct 26, 2026 - 09:54 CET
Investigating - En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude.
Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais.
Nous vous remercions pour votre patience et votre compréhension.

Due to a high volume of requests, the processing of ongoing tickets may take longer than usual.
Our teams are fully mobilized to restore normal service and handle requests as quickly as possible.
Thank you for your patience and understanding.
Oct 26, 2026 - 09:45 CET
[DEDIRACK][DC1] Changes to access control during building works
Update - Scheduled maintenance is still in progress. Work is scheduled to be completed on the date indicated (15/11)
Oct 22, 2026 - 09:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Scheduled - As part of the work to replace the access control system, scheduled to take place from 15 September to 15 November, work will be carried out
in stages on certain access doors.
This work will include, in particular, the removal of the old readers and the installation and commissioning of the new readers.
During this transition period, and depending on the progress of the work, it may be necessary to temporarily use two access badges
for certain doors, in order to ensure continuity and the smooth operation of access.
Those affected will be informed in advance should this arrangement need to be put in place.
We thank you in advance for your understanding, patience and cooperation throughout the duration of this work.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance
Account Operational
APIs Operational
Apple Silicon Operational
Audit Trail Operational
Billing Operational
Block Storage Operational
Clusters for Apache Spark™ Operational
Cockpit Operational
Container Registry Operational
Data Warehouse Operational
Databases Operational
Developer Tools Operational
Domains Operational
Edge service Operational
Elastic Metal Operational
Elements Console Operational
Environmental Footprint Operational
File Storage Operational
Generative API Operational
IAM Operational
Instances Operational
IoT Hub Operational
Jobs Operational
Kafka Operational
Kubernetes Kapsule Operational
Load Balancer Operational
Managed Inference Operational
Messaging and Queuing Operational
Network Operational
Object Storage Operational
Observability Operational
Public Gateway Operational
Secret Manager Operational
Serverless Container Operational
Serverless Functions Operational
Serverless-Database Operational
Transactional Email Degraded Performance
VPC Degraded Performance
Web Hosting Operational
Website Operational
Elements - AZ Operational
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Operational
pl-waw-2 Operational
pl-waw-3 Operational
it-mil-1 Operational
it-mil-2 Operational
it-mil-3 Operational
Dedibox - Products Partial Outage
Dedibox Operational
Hosting Under Maintenance
SAN Operational
Dedirack Under Maintenance
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Partial Outage
Dedibox - Datacenters Under Maintenance
DC1 Under Maintenance
DC2 Operational
DC3 Operational
DC4 Operational
DC5 Operational
AMS Operational
Miscellaneous Degraded Performance
Excellence Degraded Performance
BookMyName Operational
Saagie - Products Operational
Product-1-ACO Operational
Product-2-BOU Operational
Product-3-BV Operational
Product-6-SIPDEV Operational
Product-7-SIPINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

[Kapsule] - [All - region] - Force migration EOL
Completed - The scheduled maintenance has been completed.
Nov 13, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 08:00 CET
Scheduled - On Monday 9th to Friday 13th of November, from 8:00 AM CET to 7:00 PM CET, we will upgrade remaining cluster in version 1.33.

This upgrade aims to remove the OEL version 1.33.

This migration will cause apiserver restart one or more time.

We will keep you updated, and will inform you when the upgrade is finished.

We sincerely apologize for any inconvenience.
Nov 6, 17:00 CET
[Managed Database] - MongoDB - Important security and stability update
Completed - The scheduled maintenance has been completed.
Nov 13, 15:05 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:05 CET
Scheduled - Impact
Instance restart: a few seconds (clusters), up to 1 minute (standalone).


Forced Maintenance Window
November 13, before 12:00 PM CET: the affected instances will be upgraded during this window.

Customer action: No action is possible on customer side
Nov 13, 12:02 CET
[Network] [DC3]- Room S45 rack D14 - Public switch reboot
Resolved - The public connectivity was seen down on rack D16 / D15 since they are chained behind D14.
This incident has now been resolved.
Nov 13, 12:35 CET
Update - Switch is currently being replaced, public connectivity is not currently available. We will keep you posted on the replacement is finished
Nov 13, 11:40 CET
Identified - The affected network switch will be replaced tomorrow, Friday, November 13, 2026, starting at 10:00 a.m. CET, following several recent incidents
We will provide further updates once the replacement is completed.
Nov 12, 17:44 CET
Investigating - At 2026-11-12 16:53:02 CET, the public switch in DC3  room S45 rack D14 rebooted.
All servers attached to it have lost public connectivity for approximately 10 mins.
Nov 12, 17:43 CET

Nov 12, 2026

[Containers/Functions] - [fr-par] - private endpoints might not be available
Resolved - The incident is now resolved.

Between approximately 14:00 UTC and 15:30 UTC in the fr-par region, a small subset of Functions and Containers connected to private networks may have been impacted.

The following issues may have occurred:

- Difficulty reaching the private endpoint (`..internal`) for containers only.
- Errors when accessing resources within a private network from a Function or Container.

We apologize for any inconvenience caused.
Nov 12, 18:36 CET
Update - It seems that a few amounts of client workloads are also affected (containers that can connect to resources in the PN).

We are still investigating.
Nov 12, 15:46 CET
Investigating - Since 14:00 UTC, on fr-par, clients might not be able to reach their container through their private endpoint. This affects only a subset of containers, and only those attached to a private network, of course.

We are investigating. Sorry about the inconvenience.
Nov 12, 15:29 CET
[Generative-Apis] [fr-par] - mistral-small-3.2-24b-instruct-2506 outage
Resolved - [11/12 - 9:45 UTC+1]
The incident has been mitigated, service is back to normal
Nov 12, 10:50 CET
Identified - [11/11 - 15:15 UTC+1]
One mistral-small-3.2-24b-instruct-2506 backend started to become unresponsive
As a consequences, the rate of http 504 increased during the perdio
Nov 12, 10:49 CET
[Dedibox VPS] - VPS provisioning failed
Resolved - This incident has been resolved.
Nov 12, 08:31 CET
Identified - We have identified the issue and are currently working on a fix. It should be resolved very shortly. We will keep you updated.
Nov 9, 10:31 CET
Investigating - We are currently experiencing delays in the provisioning of Dedibox VPS. Our teams are investigating the issue. We apologize for the inconvenience and will provide further updates as soon as possible.
Nov 9, 10:08 CET

Nov 11, 2026

No incidents reported.

Nov 10, 2026

[Scheduled] [WebHosting Elements] - Platform pf-012
Completed - The scheduled maintenance has been completed.
Nov 10, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 16:00 CET
Scheduled - Maintenance for database server update (MySQL 8.4). Websites using a MySQL database will be unavailable for up to 60 minutes during the maintenance.
Nov 6, 16:50 CET
[WEBHOSTING] [fr-par] pf-1010.whm.fr-par.scw.cloud
Resolved - This incident has been resolved.
Nov 10, 16:15 CET
Identified - Upgrade mysql failed
Rollback in progress with backup
Nov 10, 15:27 CET
[DC3] Interlink Router device at dc3 lost the connexion with the Interlink Route Reflector
Resolved - This incident has been resolved.
Nov 10, 16:05 CET
Investigating - The interlink router at DC3 experienced an underlay connectivity issue, potentially impacting customers connected to this router.

As a result, affected customers may have experienced a disruption to their production traffic for approximately 4 minutes.
Nov 10, 15:20 CET
[Scheduled] [WebHosting Elements] - Platform pf-1011
Completed - The scheduled maintenance has been completed.
Nov 10, 16:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:00 CET
Scheduled - Maintenance for database server update (MySQL 8.4). Websites using a MySQL database will be unavailable for up to 60 minutes during the maintenance.
Nov 6, 16:49 CET
[Scheduled] [WebHosting Elements] - Platform pf-1010
Completed - The scheduled maintenance has been completed.
Nov 10, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 14:00 CET
Scheduled - Maintenance for database server update (MySQL 8.4). Websites using a MySQL database will be unavailable for up to 60 minutes during the maintenance.
Nov 6, 16:45 CET
[LOAD BALANCER] - [PAR1] - Monitoring PN down leading to autohealing mechanism stopped
Resolved - This incident has been resolved.
Nov 10, 14:53 CET
Monitoring - The situation should be back to normal
Nov 4, 09:21 CET
Update - We are continuing to investigate this issue.
Nov 3, 11:02 CET
Update - We are continuing to investigate this issue.
Nov 3, 10:59 CET
Investigating - Issues with LB creation/configuration and auto-healing in PAR1 due to internal metadata API failure
Nov 3, 10:54 CET
[COCKPIT] - fr-par - Grafana access issues
Resolved - This incident has been resolved.
Nov 10, 11:55 CET
Monitoring - From 11:00 CEST to 14:45 CEST
Some users may have experienced errors when accessing their cockpit.

The problem is now fixed and under investigation
Nov 9, 14:59 CET
[DC3] Switch issues in room 4-4 rack B14 / B15
Resolved - This incident has been resolved.
Nov 10, 09:52 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 14:53 CET
Identified - A technicien is actually replacing the switch in B14
Nov 6, 13:34 CET
Investigating - Switch is currently unavailable. We are investigating.
Nov 6, 11:35 CET
[DEDIBOX] - RPNv1 network unavailability in DC3 room 4-4 corridors C and D
Resolved - This incident has been resolved.
Nov 10, 09:51 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 18:27 CET
Identified - The first router of the pair is back online, and service should gradually be restored. Our teams are still actively working to restore the situation.
Nov 6, 17:07 CET
Investigating - We are currently experiencing RPNv1 network unavailability affecting racks in room 4-4, corridors C and D
Nov 6, 16:20 CET

Nov 9, 2026

[DOMAIN - DNS] - ns0.online.net and ns0.dom.scw.cloud down
Resolved - This incident has been resolved.
Nov 9, 18:02 CET
Investigating - We are experiencing a DNS resolution issue affecting the following nameservers over IPv4 only : ns0.online.net and ns0.dom.scw.cloud.
Nov 9, 17:49 CET
[Scheduled] [WebHosting Elements] - Platform pf-001 pl-waw
Completed - The scheduled maintenance has been completed.
Nov 9, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 15:00 CET
Scheduled - Maintenance for database server update (MySQL 8.4). Websites using a MySQL database will be unavailable for up to 60 minutes during the maintenance.
Nov 6, 16:40 CET
[COCKPIT] - it-mil - data write/read path KO
Resolved - From 13:00 CEST to 15:22 CEST:

query/write on DS external degraded
query on SCW DS degraded
Nov 9, 15:43 CET
[Scheduled] [WebHosting Elements] - Platform pf-001 nl-ams
Completed - The scheduled maintenance has been completed.
Nov 9, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 CET
Scheduled - Maintenance for database server update (MySQL 8.4). Websites using a MySQL database will be unavailable for up to 60 minutes during the maintenance.
Nov 6, 16:36 CET
[Network infrastructure] - AMS1 ; Room H6 Rack 50 - RPN Switch down
Resolved - This incident has been resolved.
Nov 9, 10:01 CET
Investigating - Since UTC 2026-11-07 02:51:47, an RPN switch is unreachable, RPN connectivity is unavailable for some servers in this rack.
Nov 9, 09:23 CET

Nov 8, 2026

No incidents reported.

Nov 7, 2026

[Block Storage] - fr-par-1 - Write latency increase due to background operations
Resolved - Writes latencies returned to normal levels for this cluster.
Nov 7, 12:28 CET
Identified - Since 22h UTC, mean write latencies slowly increased on one Block cluster on fr-par-1 due to background operations pilling up overnight until 05h19 UTC.
Latencies are not increasing anymore and the cluster is processing the remaining operations.
The Block Storage team is working to speed up the processing of the remaining tasks.

Write latencies are expected to return to normal in a few hours
Nov 7, 08:22 CET

Nov 6, 2026

[Kapsule] - [All - region] - infrastructure migration
Completed - The scheduled maintenance has been completed.
Nov 6, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 10:14 CET
Update - [Kapsule] - [All - region] - infrastructure migration
We will be undergoing scheduled maintenance during this time.
Nov 3, 09:58 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 09:52 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 09:48 CET
Scheduled - [Kapsule] - infrastructure migration

On Wednesday 4th to Friday 6th of November, from 8:00 AM CET to 7:00 PM CET, we will perform a mandatory upgrade on our infrastructure.

This upgrade aims to enhance internal resiliency. THIS IS NOT THE FORCE UPGRADE PROCESS.

This migration will cause apiserver restart one or more time.

We will keep you updated, and will inform you when the upgrade is finished.

We sincerely apologize for any inconvenience.
Nov 2, 15:07 CET
[Generative API] - [global] - GLM-5.3 timeouts
Resolved - This incident has been resolved.
Nov 6, 11:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 17:42 CEST
Investigating - Started Tuesday 20th October @ 5:04pm
The glm-5.3 model is consistently returning timeout errors on all requests. We are working at fixing the issue.
Oct 20, 17:31 CEST
[GenerativeAPI] - Deepseek-v4/v4.1-flash timeouts
Resolved - This incident has been resolved.
Nov 6, 11:44 CET
Monitoring - Some requests to the deepseek-v4-flash and deepseek-v4.1-flash models had experienced elevated timeouts.
The error rates are improving.
We're monitoring the situation.
Oct 26, 18:34 CET
Degraded Performances on it-mil APIs
Resolved - This incident has been resolved.
Nov 6, 11:39 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 12:07 CEST
Investigating - We are currently experiencing degraded performance with it-mil APIs. Some requests may see elevated latency, intermittent errors, or timeouts. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
Oct 20, 11:23 CEST

Nov 5, 2026

[Serverless Functions/Containers] - [nl-ams] - infrastructure upgrade
Completed - Maintenance has been stopped, due to issues encountered while we were rolling out changes. More details in the dedicated incident summary: https://status.scaleway.com/incidents/kpdnmppv771c.

We will resume the infrastructure upgrade process later, and will create a separate scheduled maintenance for it.

We apologize for any inconvenience.
Nov 5, 16:53 CET
Update - Maintenance did not go as planned and lead to connectivity issues. Refer to this dedicated status for more information: https://status.scaleway.com/incidents/kpdnmppv771c
Nov 5, 12:26 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 09:01 CET
Scheduled - On 11/05, from 9:00 AM UTC, we will perform a mandatory upgrade on our nl-ams infrastructure.

This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include changes allowing us to improve overall performance, and prepare for the next features.

While we tried our best to reduce impacts to users, some of them are inevitable. While we rollout the upgrade, expected impacts are:

- Users' running functions/containers instances will restart, several times. As a result, requests could be buffered while new instances are started, causing "cold starts", even for functions/containers with min_scale set to 1. Functions/containers with no running instances won't be impacted.

- 5xx errors while calling functions/containers. As we restart system components to perform the upgrade, some in-flight requests (especially long-running ones) might be terminated before completion. Users might also notice flakiness (slow requests, timeouts), but client retries should be able to succeed.

We will keep you updated, and will inform you when the upgrade is finished.

We sincerely apologize for any inconvenience.
Oct 30, 11:03 CET
[Serverless Functions/Containers] - [nl-ams] - Connectivity issues
Resolved - Incident is resolved now.

Impacts for users were limited to nl-ams region, and Serverless Containers product:

- From 10:00 UTC to 11:05 UTC: users received HTTP 5xx errors while calling their containers
- From 10:00 UTC to 12:00 UTC: some containers were stuck in creating/updating
- From 09:20 UTC to 12:20 UTC: some containers with VPC support lost connectivity to resources in their PN

These were all unexpected impacts of the following maintenance: https://status.scaleway.com/incidents/f7lpf0j1c2sq. The upgrade was partially applied, since we stopped it to stabilize the situation. While the situation is stable now, some work will still need to be done to fully complete the maintenance in the future, but we will postpone it for now.

In more details: a faulty step during our maintenance caused 1) our gateways to misbehave and start returning HTTP 503 errors and 2) VPC attached containers to be detached from their PN. The situation quickly snowballed, as a lot of pressure was made on the infrastructure, causing other unrelated issues (e.g. containers stuck in creating/updating statuses).

Despite our care, and successful upgrades on other regions (e.g. https://status.scaleway.com/incidents/tf28nvnckksz), the issue arose there because of nl-ams region being more crowded. We will perform additional tests before continuing the maintenance.

We deeply apologize for the inconvenience caused.
Nov 5, 16:52 CET
Monitoring - VPC connectivity issues are now stabilized.

Unlike stated previously, only Serverless Containers product is impacted.

We are now monitoring the situation.

Thanks for your understanding.
Nov 5, 13:21 CET
Update - As of 12:00 UTC, containers shouldn't be stuck anymore in "creating" or "updating" status for an abnormal duration.

Some containers with VPC support might have lost connectivity to resources inside the Private Network. A redeployment of the container triggered by users could help solving the situation, but we are investigating.

Sorry again for any inconvenience.
Nov 5, 13:17 CET
Update - Connectivity has been back to normal since 11:06 UTC. We are continuing to monitor the situation.
We are still working on restoring create and update operations, which remain impacted.
Nov 5, 12:46 CET
Update - Serverless Container, Serverless Functions are impacted.
Nov 5, 12:24 CET
Identified - The scheduled maintenance https://status.scaleway.com/incidents/f7lpf0j1c2sq did not go as planned. Since 09:50 UTC, Serverless Containers services might have faced connectivity issues. Create and update operations were impacted as well.
Nov 5, 12:22 CET
[Transactionnal Email] - Delivering Issue
Resolved - All emails have now been sent, and traffic is back to normal.
Nov 5, 16:33 CET
Monitoring - We have identified the issue and successfully restored outbound traffic. The problem was caused by a network configuration that failed to apply properly. We applied fix, which resolved the situation, and outgoing emails should start clearing and sending out gradually.
Nov 5, 15:08 CET
Identified - Some customers may experience emails getting stuck while processing or sending.
We are actively working to resolve the issue and sincerely apologize for the inconvenience caused.
Nov 5, 13:27 CET
[fr-par-1] Latencies spikes during the day following capacity increase in one of block storage cluster
Resolved - This incident has been resolved.
Nov 5, 15:35 CET
Monitoring - All new servers have been fixed.
We are still increasing data density in the servers and monitoring any latency spikes.
Nov 4, 17:40 CET
Update - We are continuing to work on a fix for this issue.
Nov 4, 17:38 CET
Update - The fix improved nvme behavior during the day and today we applied it on half of the concerned rack.
As data must be removed first to apply the fix, migrations operations are processing slowly to avoid worsening impact on latencies.
Migration operations will continue through the week-end.
Oct 30, 22:32 CET
Update - We applied a fix on one of the concerned servers and monitoring it, we will have more significant metrics tomorrow.
Oct 29, 17:52 CET
Identified - Since monday 26 october on the morning, we noticed increased periodic spike of latencies following the integration of a new rack in one of our cluster. Those spikes are more noticeable during the day and are linked to writes done on some of the new disks.
This issue also impact MRDB product.

We limited the impact and currently we are working on a fix. An update will be posted at the end of the day.
Oct 29, 12:01 CET
[Elastic Metal][PAR-2] Scheduled Maintenance - Infrastructure Modernization — EM-I215E-NVME Servers
Completed - The scheduled maintenance has been completed.
Nov 5, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 CET
Scheduled - A technical modernization process is currently underway on selected infrastructure in the PAR2 availability zone.
- Impacted servers: EM-I215E-NVME dedicated servers with tag 'migration_required'.
- Action Required: Impacted customers have received a dedicated email to perform a complimentary migration to a new server before November 4, 2026.
- Unmigrated servers will be proactively powered off on November 4, 2026, to allow completion of the maintenance work.

Our support team remains at your disposal to assist you throughout this migration process.
Oct 22, 17:23 CEST

Nov 4, 2026

Cockpit (pl-waw) Traces ingestion is degraded
Resolved - This incident has been resolved.
Nov 4, 16:15 CET
Investigating - Some customers may experience errors while pushing traces on pl-waw.
Nov 4, 13:37 CET

Nov 3, 2026

[SERVERLESS] - [fr-par] - Some Serverless Containers are unreachable
Resolved - This incident has been resolved.
Nov 3, 15:13 CET
Monitoring - The issue was identified on LB's side; the problem is now resolved.

We're monitoring for the time being but don't expect any reoccurrence.
Nov 3, 11:06 CET
Investigating - We are investigating reports that some serverless containers in the fr-par region may be unreachable. The issue appears to be caused by a load balancer being down, affecting a subset of the serverless containers on fr-par.
Nov 3, 11:03 CET
[Serverless Functions/Containers] - [pl-waw] - infrastructure upgrade
Completed - The maintenance is now over.

The infrastructure upgrade went well, and has been done between 09:00 UTC and 10:20 UTC. During this period, users might have encountered a few disturbances, listed in the initial message.

Sorry again for any inconvenience, thanks for your understanding.
Nov 3, 13:07 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 CET
Scheduled - On 11/03, from 9:00 AM UTC, we will perform a mandatory upgrade on our pl-waw infrastructure.

This upgrade aims to fix a few issues, most notably a bug preventing functions/containers instances to downscale properly to zero even if no traffic is received. This will also include changes allowing us to improve overall performance, and prepare for the next features.

While we tried our best to reduce impacts to users, some of them are inevitable. While we rollout the upgrade, expected impacts are:

- Users' running functions/containers instances will restart, several times. As a result, requests could be buffered while new instances are started, causing "cold starts", even for functions/containers with min_scale set to 1. Functions/containers with no running instances won't be impacted.

- 5xx errors while calling functions/containers. As we restart system components to perform the upgrade, some in-flight requests (especially long-running ones) might be terminated before completion. Users might also notice flakiness (slow requests, timeouts), but client retries should be able to succeed.

We will keep you updated, and will inform you when the upgrade is finished.

We sincerely apologize for any inconvenience.
Oct 26, 11:57 CET
[DC3] [NETWORK] Switch down in DC3 Room 46 Rack B09-B10
Resolved - This incident has been resolved.
Nov 3, 11:58 CET
Investigating - Both switches in the rack DC3/S46/B09-10 went offline.
Nov 3, 09:35 CET
[BILLING] - Billing consumptions in November are not up-to-date
Resolved - The situation went back to normal around 7:30 Paris time
Nov 3, 08:54 CET
Investigating - November consumptions are not up to date in billing console and billing APIs. We are working at resolving this issue.
Nov 2, 15:42 CET

Nov 2, 2026

[fr-par] [Serverless SQL DB] Backups will be suspended on Friday and Saturday nights
Resolved - This incident has been resolved.
Nov 2, 14:59 CET
Identified - Following this incident : https://status.scaleway.com/incidents/4v0ls9gl5f1k
To avoid further issues, Serverless SQL DB will not run backups on Friday night or Saturday night. We will start running backups on Monday morning.
Oct 30, 11:15 CET
[NETWORK] - [DC5] RPN switch is down on DC5/S9/C52
Resolved - Resolved at 2026 Nov 2 12:22:44 UTC

No root cause found (nothing in the logs and console unresponsive).
Fixed with a cold reboot
Nov 2, 13:46 CET
Investigating - RPN service is unavailable since 2026 Nov 2 09:47:04 UTC
Rack impacted : DC5/S9/C52
Nov 2, 11:28 CET
[Generative APIs] Model mistral-small-3.2-24b-instruct-2506 unavailable.
Resolved - 01/11/2026 - 21:00 UTC+1 - Service started to be degradated
02/11/2026 - 2:00 UTC+1 - Service was unavailable
02/11/2026 - 9:00 UTC+1 - A fix has been implemented, service is available
Nov 2, 09:19 CET

Nov 1, 2026

[Container Registry] - FR-PAR - API unreacheable upstream request timeout.
Resolved - Between 8:00 PM and 9:30 PM, requests to the Container Registry API in the FR-PAR region returned the following error: “Upstream request timeout.”
Nov 1, 22:17 CET

Oct 31, 2026

No incidents reported.

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