Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Orange impact: Major
Blue impact: Maintenance

[OBJECT-STORAGE] [AWS CLI] AWS CLI enforces integrity header on PUT and POST requests

Update - We did discover that the trouble is broader than we thought.
As a first mitigation we do recommend that users wait before upgrading from aws v1 (we do recommand any version strictly prior to aws-cli 1.37.0 or boto3 < 1.36.0).
If aws v2 (that we do not recommend for the moment) is mandatory, we do recommend using aws-cli < 2.23.0
We are working actively to support those new versions, and plan to release fixes for the end of next week.
The details of the bug are :
support of CRC64NVME does not work properly
Tranfer-Encoding: chunked header does not work
Jan 24, 2025 - 16:57 CET

Identified - Everyone using aws-cli versions versions v1: >=1.37.0 and v2: >=2.23.0 received a 400 errors on PUT and POST requests.
Jan 16, 2025 - 15:04 CET

Investigating - aws-cli now enforces a CRC64NVME integrity checksum on all PUT and POST requests. This concerns the versions v1: >=1.37.0 and v2: >=2.23.0. We do not currently support this checksum, we are working on how best to handle it on our end. In the meantime, you can choose one of these options to keep your aws-cli request working:
- Use the --checksum-algorithm option with one of our supported checksums:
- SHA1
- SHA256
- CRC32
- CRC32C
- Use an older version of aws-cli, this way it will not enforce the CRC64NVME checksum
Jan 16, 2025 - 14:57 CET

[Observability] Ingestion issues on Cockpit

Update - Scaleway products' metrics ingestion suffered downtime between 11/12 1:05AM and 12/12 9:35AM. Some metrics may not have been properly ingested in this period and won't be available. A fix has already been deployed
Jan 14, 2025 - 10:36 CET

Investigating - We have detected an issue on Grafana it may give 500 errors.

The issue has been forwarded to our team for resolution.
Jan 11, 2025 - 19:45 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs). We are currently making a few adjustments to enhance your navigation and overall experience. Over the next couple of weeks, you will see some changes to the website. Our team is here to assist you, and we appreciate your patience.

Elements - Products Degraded Performance

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Operational

Container Registry Operational

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Degraded Performance

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Messaging and Queuing Operational

Public Gateway Operational

Secret Manager Operational

Developer Tools Operational

IAM Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Webhosting - Elements] - cPanel platform 1006 and 1007 : Update system packages, update kernel, reboot server Jan 27, 2025 09:00-10:00 CET

Maintenance: Update system packages, update kernel, reboot server.
A downtime of 10 min can be expected at the end of maintenance when rebooting the platform
Posted on Jan 22, 2025 - 14:41 CET

[BOOKMYNAME] Scheduled migration - Infrastructure Jan 28, 2025 09:00-18:00 CET

Webmail access and SMTP/POP/IMAP services unavailability.

Expected service impact duration: Up to 2 hours within the maintenance window.

Emails sent or received during the impacted period will be buffered and processed once services are restored, so no data will be lost.

This status will be updated to provide more information if needed during the maintenance.
Posted on Jan 17, 2025 - 16:06 CET

[Webhosting - Elements] - cPanel platform 1010 and 1012 : Update system packages, update kernel, reboot server Jan 28, 2025 09:00-10:00 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in WAW Apr 1, 2025 11:00 - Apr 2, 2025 11:00 CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the WAW region.
When: 01/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:54 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in AMS Apr 2, 2025 11:00 - Apr 4, 2025 11:00 CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the AMS region.
When: 02/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:55 CET

[KAPSULE] Upgrade of the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) in PAR Apr 7, 2025 11:00 - Apr 11, 2025 11:00 CEST

We will be upgrading the Scaleway Block Volume Container Storage Interface (CSI) driver to its latest version (v.0.3) for clusters deployed in the PAR region.
When: 07/04/2025 at 11:00 AM
Impact: There will be no downtime on clusters with dedicated control planes. API servers on mutualized control planes will be unavailable for a few seconds.
The maintenance action will only affect clusters which have not been manually upgraded to the latest version of the CSI by 31/03/2025.
For more information and guidance regarding this upgrade, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/api-cli/managing-storage/#upgrading-to-csi-version-03
Posted on Jan 16, 2025 - 12:56 CET

Past Incidents

Jan 25, 2025

No incidents reported today.

Jan 24, 2025

[Serverless Functions/Containers][fr-par/nl-ams] Rare CPU/RAM metrics loss for old functions and sandbox v1 containers

Resolved - This incident has been resolved.
Jan 24, 14:43 CET

Investigating - We have recently discovered a rare case where CPU and RAM metrics were not sent to users cockpit, for some serverless functions/containers.
A first analysis showed it has impacted around 4% of old serverless functions instances, or serverless containers configured with sandbox v1. Affected users might have seen "holes" in their CPU/RAM metrics for some instances.
A fix have been deployed to correct this behavior, and we have added extra monitoring to prevent this condition to occur in the future.
Sorry for the inconvenience.
Jan 24, 14:38 CET

[WEBHOSTING] Blacklist Microsoft

Resolved - This incident has been resolved.
Jan 24, 13:56 CET

Monitoring - Smtp servers are being unblocked with Microsoft
Jan 21, 15:07 CET

Investigating - The IP/smtpauth.online.net 51.159.208.135 is blacklisted by Microsoft.
We are currently working on it.
Jan 9, 17:05 CET

[Containers] AMS and WAW namespaces not showing up in the console

Resolved - Serverless containers namespaces (and containers) on AMS and WAW are available again on the console. A faulty condition had slipped into the console code, hence the issue. Sorry for the inconvenience.
Jan 24, 13:16 CET

Investigating - AMS and WAW serverless containers namespaces are not showing up in the console. They are still available using the API, but not in the console. Console users cannot access their namespaces, neither their containers inside. Containers are still accessible using their endpoints: this is just a display issue.
We are on it, sorry about the inconvenience.
Jan 24, 11:44 CET

Jan 23, 2025

No incidents reported.

Jan 22, 2025

[CONSOLE / FR-PAR] Listing/Delete Private Network resources in the Console issue

Resolved - This incident has been resolved.
Jan 22, 17:41 CET

Investigating - Listing Private Network resources in the Console or trying to delete a Private Network ends up in error in fr-par.
Jan 22, 17:24 CET

[IAM] - Problems updating principals in IAM policies via Scaleway Console

Resolved - This incident has been resolved.
Jan 22, 16:54 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 13:56 CET

Update - We are continuing to work on a fix for this issue.
Jan 22, 11:26 CET

Identified - We’re aware that updating the principal on an existing IAM policy is no longer functional in the Scaleway console. Selecting a principal will not take effect. A fix is identified and will be applied soon.
Jan 22, 11:25 CET

[INSTANCE] Some l_ssd instances on fr-par cannot stop properly

Resolved - This incident has been resolved.
Jan 22, 14:15 CET

Update - We are continuing to investigate this issue.
Jan 22, 12:54 CET

Investigating - Some Instances can remain stuck in a stopping state when launching a stop action. We are currently investigating.
Jan 22, 12:04 CET

[NETWORK] [AMS] - Software upgrade on one of two central routers in AMS

Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:00 CET

Scheduled - A planned software upgrade on one of two central routers is scheduled in AMS region. During this maintenance, there will be no redundancy for network connections in the region. Packet losses or any disruptions of the connectivity are not expected.
Jan 10, 11:54 CET

Jan 21, 2025

[Network]-Elastic Metal leaf down on AMS1

Resolved - This incident has been resolved.
Jan 21, 15:27 CET

Update - We are continuing to investigate this issue.
Jan 21, 15:27 CET

Investigating - We are currently investigating this issue.
Jan 13, 08:23 CET

[Network]- public switch down in DC5, room 7 7, rack D43

Resolved - This incident has been resolved.
Jan 21, 15:25 CET

Monitoring - Maintenance was in progress, causing the outage. We apologize for the inconvenience, do not hesitate to contact our support team if you encounter any issue.
Jan 9, 11:58 CET

Investigating - We are currently investigating this issue.
Jan 9, 09:33 CET

[Dedibox]-No more access possible on dedibox BMC

Resolved - This incident has been resolved.
Jan 21, 09:33 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 15:04 CET

Update - Dedibox serial console remains unavailable. We're working to resolve this issue.
Jan 20, 11:08 CET

Identified - A fix has been deployed, situation is under close monitoring.
Testing is in progress to verify full functionnality.
Jan 20, 10:13 CET

Update - We are continuing to investigate this issue.
Jan 20, 09:38 CET

Investigating - Remote control via BMC KVM no longer possible.
Power actions with dedibox console no longer work.
Jan 20, 09:23 CET

Jan 20, 2025

[Network] [DC3] - No public access DC3/S45/C20

Resolved - January the 19th, the switch s45-c20.dc3 rebooted
7 servers impacted
Start: Jan 19 17:36:01 UTC
End: Jan 19 17:40:41
Jan 20, 09:19 CET

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

[APPLE Silicon] Planned maintenance for Apple Silicon servers in fr-par-1

Completed - The scheduled maintenance has been completed.
Jan 17, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 08:00 CET

Scheduled - Datacenter maintenance operations have to be carried out on racks hosting M2-L servers.
No user impact expected, although there is a higher risk of power/network loss during the maintenance window.
Date/Time: Maintenance window from Thursday 16/01 8:00am until Friday 17/01 6:00pm.
Jan 13, 16:17 CET

Jan 16, 2025

[PAR & AMS] Degraded connectivity between PAR and AMS

Resolved - This incident has been resolved.
Jan 16, 14:36 CET

Identified - There is an ongoing fiber cut incident between amsterdam & paris, we are offloading the traffic to avoid saturation of communication between the 2 regions.
There potentially will be an increase of latency between regions.
Jan 14, 18:19 CET

[Webhosting][cpanel] Maintenance on PF-1005 for update

Completed - The scheduled maintenance has been completed.
Jan 16, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 09:00 CET

Scheduled - Update system packages, update kernel, reboot server.
A downtime of 10 min can be expected at the end of maintenance when rebooting the pf
Jan 14, 14:53 CET

Jan 15, 2025

[KAPSULE] Some WAW mutualized clusters down

Resolved - This incident has been resolved.
Jan 15, 10:21 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 19:55 CET

Investigating - There seems to have been a rate limiting issue that stopped some clusters from migrating to new nodes on WAW
Jan 14, 18:33 CET

Jan 14, 2025

Unresolved incident: [Observability] Ingestion issues on Cockpit.

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025