Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Orange impact: Major
Blue impact: Maintenance

Update - On October, 21st, we successfully released a new version in pl-waw region, which significantly improved the availability and performance of the service. The deployment of this update is currently ongoing in nl-ams region and is planned tomorrow morning on October, 23rd for fr-par region. Please note that no interruption of service is expected.
Oct 22, 2024 - 11:27 CEST

Monitoring - The actions of mitigation are completed and both performance and availability are almost back to normal. We will keep the incident open for monitoring until the long term fix is released within a couple of weeks.
Oct 10, 2024 - 15:51 CEST

Update - Out of the monitoring, we confirm that the latency due to the incident has significantly decreased in Paris Region and is almost back to normal (only the 99,9 percentiles are still above usual values). We are planning a hardware update today by the end of the day to remove most services that still generate 5xx errors. A more long term fix is planned in the coming days to fix the incident root cause. As always, we will keep you updated.
Oct 07, 2024 - 10:33 CEST

Update - After monitoring the impact of our intervention, we do see that the globale response time is better (even if there is still some cases, on 99.9 percentil where we have to much latency). We will pursue on this Monday, and remove the faulty services that still respond 5XX errors.
During the week end, we added ressources to our teams on-call to handle trouble that may rise in this situation
On the Bug Fix side, we do have a more long term fix in review today, and will test it next week before we decide when to push it in production.
As allways, we will keep you update.
Oct 04, 2024 - 17:06 CEST

Update - A maintenance will happen on some servers between 10/03/2024 3PM CEST and 10/04/2024 6PM CEST to upgrade the resources. There should be no service interruption.
Oct 03, 2024 - 15:02 CEST

Investigating - Even after the fixes, we're still experiencing time-outs and the error "Reduce your request rate".
Our team is actively working towards a lasting resolution, thank you for your patience and understanding.
Oct 01, 2024 - 12:36 CEST

Monitoring - Following a faulty fix deployed Friday 27 Sept at 10PM CEST, the object storage solution experienced instability. At 14:30PM CEST on the 28 Sept, we began rolling out a downgrade of that fix. Everything was deployed at 6PM CEST and the service is stable again.
Sep 28, 2024 - 18:12 CEST

Investigating - We are experiencing instability on the Object Storage solution in fr-par region since 8PM UTC on friday 27/09, resulting in HTTP 503 errors for customers.
We are currently investigating this issue.
Sep 28, 2024 - 13:40 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs). We are currently making a few adjustments to enhance your navigation and overall experience. Over the next couple of weeks, you will see some changes to the website. Our team is here to assist you, and we appreciate your patience.

Elements - Products Operational

Instances Operational

Object Storage Operational

Scaleway Glacier Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon M1 Operational

Kubernetes Kapsule Operational

Container Registry Operational

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Operational

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

pl-waw-1 Operational

nl-ams-2 Operational

pl-waw-2 Operational

nl-ams-3 Operational

pl-waw-3 Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Serverless Functions/Containers][nl-ams/pl-waw] infrastructure maintenance (nodes update) Oct 23, 2024 09:00-17:00 CEST

A maintenance will be performed on our infrastructure for both Serverless Functions and Containers products, to update internal components.

During this operation, nodes hosting the users workloads (functions/containers instances) will be replaced. As we update underlying nodes, running functions/containers instances will need to be relocated to different nodes.

Impacts:

- functions/containers instances will restart (twice)
- depending on functions/containers configuration (min scale or how they handle termination), some 5xx errors might be experienced
- cold start can also be experienced for some requests, until the new functions/containers instances are fully restarted and ready to receive requests
Posted on Oct 22, 2024 - 11:06 CEST

[Serverless Functions/Containers] [fr-par]infrastructure maintenance (nodes update) Oct 24, 2024 09:00-17:00 CEST

Past Incidents

Oct 22, 2024

[SAN] san-dc2-32.rpn.online.net is slowned down

Resolved - This incident has been resolved.
Oct 22, 13:01 CEST

Monitoring - Our team monitoring continues.
Updates to follow.
Sep 24, 12:51 CEST

Identified - san-dc2-32.rpn.online.net is slowed down during a maintenance operation. Clients on this SAN can notice unusual slowness. We are closely monitoring it.
Sep 9, 16:48 CEST

[Dedibackup] issue on Dedibackup connections

Resolved - This incident has been resolved.
Oct 22, 13:01 CEST

Investigating - We have noticed that problems with connecting to the dedibackup service can occur.
We will get back to you as soon as we have more information on the situation.
Apr 6, 12:23 CEST

[Dedibox] [Billing] - Installations fees wrongly billed with Dediscount

Resolved - This incident has been resolved.
Oct 22, 12:50 CEST

Investigating - The installation fees with the Dedidscount for a 36 months commitment are actually billed, while they shouldn't be. Our Dedibox team is already aware of this issue and is working on it.
Oct 1, 15:00 CEST

Oct 21, 2024

[Support] - Phone unavaibility

Resolved - This incident has been resolved.
Oct 21, 18:00 CEST

Investigating - We're currently unable to handle the phone call to our support. If you need to reach us, don't hesitate to open a ticket. Thank you for your understanding.
Oct 21, 12:48 CEST

[WEBHOSTING] Database inaccessible

Resolved - This incident has been resolved.
Oct 21, 15:32 CEST

Investigating - We are experiencing some database instabilities, we are working to identify and fix it
Oct 21, 14:35 CEST

[Storage]-Latencies on fr-par following electrical reboot of machines

Resolved - This incident has been resolved.
Oct 21, 14:39 CEST

Identified - Following an electrical maintenance in a datacenter, around 30 machines unexpectedly rebooted, we are currently putting them back into production. This led to an increase in tail latencies. (switch to Identified)
Oct 21, 14:01 CEST

Investigating - Following an electrical maintenance in a datacenter, around 30 machines unexpectedly rebooted, we are currently putting them back into production. This led to an increase in tail latencies.
Oct 21, 10:55 CEST

[Storage] - Some Upload failed with unexpected InvalidStorageClass error

Resolved - This incident has been resolved.
Oct 21, 14:19 CEST

Investigating - Today, from 11:33 to 11:46 AM (UTC+2:00), one of our machine in production was running with the wrong configuration. Leading to an InvalidStorageClass error even though the storage class was valid.
Oct 21, 14:12 CEST

[Webhosting-Dedibox] Maintenance on PF 1005

Completed - The scheduled maintenance has been completed.
Oct 21, 11:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:00 CEST

Scheduled - Maintenance for system update. Hosting on the 1005 platform will be unavailable during maintenance.
Oct 18, 11:56 CEST

[KAPSULE] Maintenance on Kubernetes clusters to automatically migrate from NAT IPs to Routed IPs

Completed - The scheduled maintenance has been completed.
Oct 21, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:01 CEST

Scheduled - Maintenance is scheduled for your managed Kubernetes clusters to automatically migrate from NAT IPs to Routed IPs. This action will only affect clusters which have not been manually migrated by September 30th.

Please note that node public IP addresses that are not flexible will be change.

Impact: ~1 minute downtime for single-node clusters (no downtime if multiple nodes).
For more information and guidance on manually migrating to Routed IPs, please refer to our documentation below.

https://www.scaleway.com/en/docs/containers/kubernetes/reference-content/move-kubernetes-nodes-routed-ip/
Jul 15, 11:43 CEST

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Post Mortem: 2024-10-18, Scaleway Elements Partial Loss of VPC Connectivity in FR-PAR-1

Postmortem - Read details
Oct 18, 17:12 CEST

Resolved - Post Mortem: 2024-10-18, Scaleway Elements Partial Loss of VPC Connectivity in FR-PAR-1

incident resolved on 2024-10-18 : https://status.scaleway.com/incidents/g3q3c4d43gkb
Oct 18, 16:56 CEST

[VPC] [PAR-1] - Partial outage on VPC in fr-par-1

Postmortem - Read details
Oct 18, 17:05 CEST

Resolved - This incident has been resolved.
Oct 18, 16:24 CEST

Update - We are continuing to monitor for any further issues.
Oct 18, 10:50 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 10:30 CEST

Update - The service has been degraded since 08.20AM CEST, down between 09.49 and 10.04AM CEST
Our teams are working towards a solution. Thank you for your patience.
Oct 18, 10:17 CEST

Investigating - We are investigating VPC issues in fr-par-1
Oct 18, 10:10 CEST

Oct 17, 2024

[FR-PAR-3] Power loss on some M1-M (Apple Silicon as a service) servers in fr-par-3

Resolved - All the machines are now back up
Oct 17, 16:44 CEST

Identified - We are in the process of powering back on the affected machines, 80% of the rack is back up at the moment
Oct 17, 16:20 CEST

Investigating - Following a planned operation in fr-par-3 some Apple Silicon have unexpectedly been powered off.
We are in the process of rebooting the affected machines.

IP of affected machines: 51.159.120.2 -> 51.159.120.97
Oct 17, 15:58 CEST

[Kapsule]-Cluster scaling issues on WAW for clusters with ENT1-L pool on WAW2

Resolved - This incident has been resolved.
Oct 17, 11:36 CEST

Investigating - Cluster scaling issues on WAW for clusters with ENT1-L pool on WAW2
Customers can remove the ENT1-L pools to fix the issue
Oct 17, 10:56 CEST

[Maintenance] Webhosting platform 1004

Completed - The scheduled maintenance has been completed.
Oct 17, 09:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 CEST

Scheduled - Due to maintenance to update the system, hostings on the 1004 platform will be unavailable for the duration of the maintenance.

We apologize for any inconvenience caused.
Oct 15, 17:22 CEST

Oct 16, 2024

[HOSTING] MAIL - Transfert and Forward issue.

Resolved - This incident has been resolved.
Oct 16, 12:28 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 08:50 CEST

Investigating - We are currently investigating the functionality of our transfer and forwarding mailing service.

(Direct mailing remains operational)
Oct 8, 11:56 CEST

Oct 15, 2024

[Webhosting][classic] Mail backup processes stuck

Resolved - This incident has been resolved.
Oct 15, 22:34 CEST

Monitoring - A fix has been implemented, the backups should be available again since 3rd October.
Oct 7, 12:43 CEST

Investigating - The daily mail backup process is blocked and recent mail backups are unavailable for some of our classic hosting customers. This does not affect website or database backups. Our teams are currently investigating.
Sep 30, 16:48 CEST

Oct 14, 2024

[KAPSULE] Maintenance on Kubernetes clusters to automatically migrate from NAT IPs to Routed IPs

Completed - The scheduled maintenance has been completed.
Oct 14, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 CEST

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Oct 9, 2024

[Mail] Mail instabilities

Resolved - This incident has been resolved
Oct 9, 17:56 CEST

Investigating - Some user may experience some instabilities.
Our team is currently investigating the issue.
Oct 9, 16:43 CEST

[DNS - AMS] DNS in VPC issues in AMS region

Resolved - This incident has been resolved.
Oct 9, 09:49 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 11:40 CEST

Investigating - We are currently investigating this issue.
Oct 7, 11:26 CEST

Oct 8, 2024

[INSTANCE] Deprecation of NAT IP on Instances API

Completed - The scheduled maintenance has been completed.
Oct 8, 00:15 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:15 CEST

Scheduled - Creating NAT enabled Instance (with parameter routed_ip_enabled=false ) is not supported anymore as of 7th October.
If you have any script calling the API directly to create Instances with NAT IPs, please switch to Routed IPs. If you are using our CLI or Terraform adapter, please update to the latest version to support these changes.
Sep 17, 16:25 CEST