Scaleway
[WEBHOSTING] Platform 1000
Identified - We found the root cause. Our team is still working on a durable fix.
May 5, 17:11 CEST
Investigating - We have noted some new issues with platform 1000. The team in charge has been notified and is investigating. Some of the sites hosted on it are inaccessible. The incident will be updated as we know more.
May 1, 18:00 CEST
Uptime over the past 90 days. View historical uptime.
Elements - AZ Operational
90 days ago
100.0 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
99.94 % uptime
Today
Instances Operational
90 days ago
100.0 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
Glacier Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
99.83 % uptime
Today
DBaaS Operational
90 days ago
99.83 % uptime
Today
LBaaS Operational
90 days ago
99.83 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
99.99 % uptime
Today
IoT Hub Operational
90 days ago
99.83 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.65 % uptime
Today
DC2 Operational
90 days ago
99.7 % uptime
Today
DC3 Operational
90 days ago
99.94 % uptime
Today
DC5 Operational
90 days ago
98.98 % uptime
Today
AMS Operational
90 days ago
99.97 % uptime
Today
Dedibox - Products Partial Outage
90 days ago
99.05 % uptime
Today
Dedibox Operational
90 days ago
99.87 % uptime
Today
Hosting Partial Outage
90 days ago
93.53 % uptime
Today
SAN Operational
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
99.97 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Under Maintenance
90 days ago
100.0 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[FR-PAR-2] Render-S Unavailability May 7, 07:00-10:00 CEST
A maintenance operation is scheduled for Friday, May the 7th in FR-PAR-2 and, as a result, GPU instances (Render-S) will not be available during a period 3 hours.

At the time maintenance operation starts, running GPU instances will be stopped-in-place (stand-by) and you will be able to restart it once operation will be completed.

Please note that GPU instances that are stopped (powered-off) before the maintenance operation starts, will not be impacted. Also, you will be refunded for the amount charged on your instances and its storage during the period of the maintenance.

We recommend that you to either perform a backup of your instances, before the operation starts.
Posted on May 5, 19:26 CEST
[DC3] Preventive mechanical maintenance of generators + load tests of generators May 10, 08:30 - Jun 1, 18:30 CEST
We’re going to realize the preventive mechanical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.

Maintenance will be carried out according to the following forecast schedule:
• Chain A : GRA1, 10/05 and GRA2, 11/05 + load tests of generators chain A, 11/05
• Chain B : GRB1, 12/05 and GRB2, 17/05 + load tests of generators chain B, 17/05
• Chain C : GRC1, 18/05 and GRC2, 19/05 + load tests of generators chain C, 19/05
• Chain D : GRD1, 20/05 and GRD2, 25/05 + load tests of generators chain D, 25/05
• Chain F1 : GRF1-1, 26/05 and GRF1-2, 27/05+ load tests of generators chain F1, 27/05
• Chain F2 : GRF2-1, 31/05 and GRF2-2, 01/06 + load tests of generators chain F2, 01/06

Every evening, generators on which maintenance has been done will be put back into service and a generators off-load test will be performed. Load tests of at least 30 minutes will be performed after each completed chain.

No generator will remain out of service in absence of the maintenance company.
Posted on Apr 6, 14:16 CEST
[DC3] Pressurization maintenance May 10, 09:00 - May 12, 18:00 CEST
We will realized a pressurization maintenance on substation SSA, SSB and SSC.

-Sub station A, 10/05
-Sub station B, 11/05
-Sub station C, 12/05

This maintenance will be carried by our maintainer under our permanent supervision.

No impact for customer is planned.
Posted on Apr 2, 15:38 CEST
[DC3] Preventive maintenance of Air handling units May 24, 09:00 - May 27, 18:00 CEST
We’re going to realize the preventive maintenance of air handling units of all site.
Maximum cut-off time per CTA : 60 min

Monday24/05 - Room 01 & 02 & 03
Thusday 25/05 - Room 04 & TGBT A
Wednesday 26/05 - TGBT B & C
Thursday 27/05 - TGBT D & F1 & F2

As a result, we will experience a loss of redundancy during the preventive maintenance of a TGBT air handling units.
No impact on TGBT cooling.

Starting CRAC backup of the local TGBT before each intervention on the concerned air handling units.
Interventions controlled by the maintainer with the possibility to restart the air handling unit very quickly.
Posted on Apr 2, 15:48 CEST
[DC3] Preventive maintenance of CRAC units Jun 14, 08:00 - Jun 25, 18:00 CEST
We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLVBs : 14/06/2021 to 18/06/2021
• Operators halls : 14/06/2021 and 18/06/2021
• IT halls n°4 : 17/06/2021 and18/06/2021
• IT halls n°3 : 16/06/2021 and17/06/2021
• IT halls n°2 : 14/06/2021 and15/06/2021
• IT halls n°1 : 14/06/2021 and15/06/2021

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

As a result, we will experience a loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h).
No impact on the cooling of facilities.
Posted on Apr 2, 16:50 CEST
Past Incidents
May 6, 2021
[Elements] Invoice payment issues
Resolved - The billing team has found a fix for the issue with the PSP, and is currently replaying failed automatic payments.
May 6, 11:07 CEST
Investigating - We have detected an issue with one of our PSP, which fails during payment.
A temporary workaround is to re-add your card to your account to use our other PSP.
May 6, 11:06 CEST
May 5, 2021
[AMS] Lost an electric power feed
Resolved - The issue on the last racks is fixed.
Everything is up and running.
May 5, 14:15 CEST
Update - Everything is back to normal, besides a few dedibox rack :
Room : Hall 6 12, Rack : 6.12.53, Block : AC ; AD ; AE ; AF
May 5, 12:29 CEST
Identified - We have had some power issues following a power generator test in a datacenter in AMS, we are investigating the failure with our provider.
May 5, 12:20 CEST
Investigating - We have detected some power issues in nl-ams-1 and are investigating potential impacts
May 5, 12:06 CEST
[NL-AMS-1] API Unavailibility
Completed - The scheduled maintenance has been completed.
May 5, 09:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 09:01 CEST
Scheduled - A database maintenance is scheduled on our Elements instances database in nl-ams-1.

The following services will be unavailable during the maintenance only in Amsterdam :

- Console action (start, stop, reboot, etc)
- API
- CLI

Start : 05th may, 2021 - 07.00 UTC (09.00 CEST)

Duration : 15 minutes
May 3, 11:35 CEST
May 4, 2021
[DC3] Maintenance on our flow pump
Completed - The scheduled maintenance has been completed.
May 4, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:01 CEST
Scheduled - We are going to do the maintenance on our flow pump.
The operation will be done within our supervision.
Monday 05/03 - Sub-station A & B
Tuesday 05/04 - Sub-station B & C

Start : 05-03-2021
Duration : 36 hours.

Impact : None.
Apr 2, 15:03 CEST
[Network] RPN issues between DC3 and DC5
Resolved - RPN link flaps between DC3 and DC5, during 5mn between 11:55 AM and 12 PM CEST ( 9:55 AM to 10 AM UTC ).

The team in charge is still investigating on the root cause.
May 4, 20:02 CEST
[RPNv2] Maintenance on s46-a10.rpn.dc3 switch
Completed - The scheduled maintenance has been completed.
May 4, 10:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 CEST
Scheduled - Our engineers will restart NVE interface which will cause a connection loss for RPNv2.
The RPNv2 service will not work for 2 minutes for customers connected to s46-a10.rpn.dc3 switch.
May 3, 16:43 CEST
May 3, 2021
[DC5] RPN switch issue in DC5 Room 1 Rack C64
Resolved - This incident has been resolved.
May 3, 13:03 CEST
Monitoring - The optic of the switch has been replaced, the link is now up again.
We are now monitoring the situation and the switch's stability.
May 3, 09:07 CEST
Investigating - We have detected a flapping RPN switch in DC5 Room 1 Rack C64.
Servers in that rack currently have intermittent private network access.
May 3, 08:49 CEST
May 2, 2021

No incidents reported.

May 1, 2021
Apr 30, 2021
[Webhosting] cPanel platform issue
Resolved - This incident has been resolved.
Apr 30, 12:51 CEST
Investigating - We have noticed issues with one platform of our cPanel hosting: PF1000.
Websites on that platform have trouble loading and timeout.
Apr 29, 18:38 CEST
[DC3] Switch room 46 B10 down
Resolved - We faced issues during switch replacement, causing additional delay.
It has now been replaced and reconfigured, servers have been plugged back in and are online.

Incident is closed.
Apr 30, 11:12 CEST
Investigating - Investigating - We have detected a switch down in DC3 Room 46 Rack B10.
Servers in that rack currently have no public network access and are unreachable.
Apr 30, 02:29 CEST
[Webhosting] WEB hostings email instabilities
Resolved - Issue now appears to be fixed, email services are stable again.
We will keep monitoring the situation.

If you are still facing any problem, please get in touch with our Support team by ticket.
Apr 30, 10:39 CEST
Investigating - We currently experience instabilities with connection to email accounts on our WEB hostings.
The product team is investigating.
Apr 29, 17:52 CEST
Apr 29, 2021
[Elements] Kapsule domain resolution issues
Resolved - An issue on the DNS servers lead to NXDOMAIN on all k8s.fr-par.scw.cloud domains, thus impacting Kapsule clusters.
This incident is now resolved.
Apr 29, 17:14 CEST
[Webhosting] Plateform 1000 instability
Resolved - Issue has now been fixed, services are stable again.
Apr 29, 11:52 CEST
Identified - Our Cloud platform 1000 is currently experiencing difficulties. The team in charge has identified its source and is currently working on a prompt resolution.
Apr 28, 18:07 CEST
Apr 28, 2021
[DC3] Curative maintenance of SSA automate
Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:00 CEST
Scheduled - We are going to carry out an intervention on the SSA automaton in order to correct anomalies. During the maintenance, the sub-station A will be switched to manual mode to maintain continuity of service.

All the equipment of the SSA refrigeration production will be switched to manual operation during the intervention on the PLC program. The skills present for this maintenance: Automatician and Scaleway technical engineer.

In case of malfunction of the automaton, the installation will be controlled manually by the operators present on site.

Please note that no impact is expected for this maintenance.
Apr 27, 17:54 CEST
[WEBHOSTING] Platform issue
Resolved - This incident has been resolved.
Apr 28, 16:13 CEST
Monitoring - The issue should be mostly resolved now and most DNS records have been propagated.
We're still monitoring the situation on our end.

Please contact us via ticket if you still have problems with your cPanel hosting.
Apr 27, 14:18 CEST
Update - The platform has been reconfigured properly, but there are still DNS propagation issues at the moment.
We're monitoring the situation and continuing to work on the problem.
Apr 27, 12:30 CEST
Identified - Our Cloud platform 1000 is currently experiencing difficulties. The team in charge has identified its source and is currently working on a prompt resolution.
Apr 26, 16:19 CEST
[DC3] Curative maintenance of the modbus card on GF2
Completed - The scheduled maintenance has been completed.
Apr 28, 15:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 09:00 CEST
Scheduled - We will do a diagnostic of the modbus card on chiller 2.
During this operation the chiller 2 will be stopped a few minutes.

Operations will be performed by the manufacturer.
Since only one refrigeration unit is switched off at the same time, only the redundancy is degraded.

In the event of a failure of a chiller operating in the same substation as the maintenance one, our maintainer will have the possibility to restart the chiller quickly or, in case of failure, to mix the chilled water networks SSA and SSB.
Apr 22, 17:58 CEST
Apr 27, 2021
[SCW] Block volumes stuck in hotsyncing
Resolved - This incident has been resolved.
Apr 27, 15:22 CEST
Monitoring - The issue is fixed.
PVC and block storage should work properly now. We are still monitoring the whole situation.
If you are still encountering an issue, please create a ticket.
Apr 22, 10:10 CEST
Investigating - Block volumes may be stuck in hotsyncing state.
It does impact our PVC on Kapsule and Block Storage
Apr 22, 08:58 CEST
Apr 26, 2021
[DC5] Scheduled maintenance on power supply redundancy on racks
Completed - Maintenance done, redundancy is now up again.
No impact on running services has been noted.
Apr 26, 15:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 15:00 CEST
Scheduled - We need to cut the power supply redundancy on DC5 - Racks D59.
No impact on production.

Duration : 30 minutes
Apr 26, 14:25 CEST
[Webhosting] Platform issue
Resolved - This incident has been resolved.
Apr 26, 10:53 CEST
Update - We're still investigating the issue at the moment.
We apologize for the impact this incident may have.
Apr 25, 18:05 CEST
Investigating - We have detected issues with Platform 27 of our Webhosting, websites on that platform are currently unavailable.
The issue has been escalated to the product team.
Apr 24, 11:23 CEST
Apr 25, 2021
Apr 24, 2021
[WEBHOSTING] Platform 1000
Resolved - This incident has been resolved.
Apr 24, 10:02 CEST
Investigating - Hosting on platform 1000 is down at the current time. We are investigating this incident.
Apr 21, 22:53 CEST
Apr 23, 2021
[Shared Hosting] FTP accounts creation getting stuck
Resolved - Issue has been fixed, FTP creation is now working properly.
Apr 23, 20:08 CEST
Investigating - When trying to create new FTP accounts on shared hosting solutions, process gets stuck and does not complete.
Issue has been escalated to our Product team.

We will report back as soon as we have additional details.
Apr 23, 19:41 CEST
Apr 22, 2021
[BILLING] Database maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 CEST
Update - The schedule has been modified, and the maintenance will be carried out on April 22nd, between 4:00 AM UTC and 5:00 AM UTC.
Apr 12, 11:30 CEST
Scheduled - A database maintenance is scheduled on our billing database.

The following services will be unavailable during the maintenance :

- Invoice download
- Consumption dashboard
- Billing alert
Apr 6, 10:42 CEST
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