[OBJS] pl-waw: Operations are slow
Monitoring - The issue has been identified, fixes have been deployed, we're back to the nominal state, monitoring.
Sep 28, 2026 - 15:41 CEST
Investigating - Since the 25/09 (last friday), the S3 pl-waw region is overloaded with operations. We're currently working to mitigate that.
Sep 28, 2026 - 10:49 CEST
[COKPIT] [fr-par] (custom-metrics) Some unavailability errors were reported
Identified - Incident is resolved, we are still monitoring to make sure that everything runs smoothly
Sep 28, 2026 - 11:46 CEST
Investigating - Some users report errors in custom metrics ingestion since 2026-09-16
We are investigating to find out the scope of the incident.
Sep 28, 2026 - 11:46 CEST
[GenAPI] gpt-oss error rate increase
Investigating - We are observing an unexpected increase in 5xx error rate. Investigations are underway.
Sep 26, 2026 - 20:25 CEST
[fr-par] Qwen 3 235B saturated
Investigating - [18:30] Qwen3 235b model performance is degraded, a few timeouts have been observed
[21:30] Performance is still sub-optimal but timeouts are mostly gone
Sep 23, 2026 - 21:51 CEST
[DEDIRACK][DC1] Changes to access control during building works
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
Scheduled - As part of the work to replace the access control system, scheduled to take place from 15 September to 15 November, work will be carried out
in stages on certain access doors.
This work will include, in particular, the removal of the old readers and the installation and commissioning of the new readers.
During this transition period, and depending on the progress of the work, it may be necessary to temporarily use two access badges
for certain doors, in order to ensure continuity and the smooth operation of access.
Those affected will be informed in advance should this arrangement need to be put in place.
We thank you in advance for your understanding, patience and cooperation throughout the duration of this work.
Sep 15, 2026 09:00 - Nov 16, 2026 08:00 CET
[Support] Delays in ticket processing
Identified - Processing of current tickets may take longer than usual. Our teams are currently working to restore the service as soon as possible. Thank you for your understanding.
Sep 14, 2026 - 15:11 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
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Elements - Products Degraded Performance
Account Operational
APIs Degraded Performance
Apple Silicon Operational
Audit Trail Operational
Billing Operational
Block Storage Operational
Cockpit Operational
Container Registry Operational
Data Warehouse Operational
Databases Operational
Developer Tools Operational
Domains Operational
Edge service Operational
Elastic Metal Degraded Performance
Elements Console Operational
Environmental Footprint Operational
File Storage Operational
Generative API Operational
IAM Operational
Instances Operational
IoT Hub Operational
Jobs Operational
Kafka Operational
Kubernetes Kapsule Operational
Load Balancer Operational
Managed Inference Operational
Messaging and Queuing Operational
Network Operational
Object Storage Degraded Performance
Observability Operational
Public Gateway Operational
Secret Manager Operational
Serverless Container Operational
Serverless Functions Operational
Serverless-Database Operational
Transactional Email Operational
VPC Operational
Web Hosting Operational
Website Operational
Clusters for Apache Spark™ Operational
Elements - AZ Degraded Performance
fr-par-1 Operational
fr-par-2 Operational
fr-par-3 Operational
nl-ams-1 Operational
nl-ams-2 Operational
nl-ams-3 Operational
pl-waw-1 Degraded Performance
pl-waw-2 Degraded Performance
pl-waw-3 Operational
it-mil-1 Operational
Dedibox - Products Under Maintenance
Dedibox Operational
Hosting Operational
SAN Operational
Dedirack Under Maintenance
Dedibackup Operational
Domains Operational
RPN Operational
Dedibox Console Operational
Dedibox VPS Operational
Dedibox - Datacenters Under Maintenance
DC1 Under Maintenance
DC2 Operational
DC3 Operational
DC4 Operational
DC5 Operational
AMS Operational
Miscellaneous Operational
Excellence Operational
BookMyName Operational
Saagie - Products Operational
Product-1-ACO Operational
Product-2-BOU Operational
Product-3-BV Operational
Product-6-SIPDEV Operational
Product-7-SIPINT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance of one of the core routers in the PAR region. Oct 7, 2026 09:00-12:00 CEST

One of the two main routers will be taken out of service.
During this period, the network connection will not be redundant in 2 Availability Zones in Paris region: PAR1, PAR3.
No packet loss or latency changes are expected.

Date: 07.10.2026
Time: 09:00 CEST

Duration :
3hours
Posted on Sep 25, 2026 - 14:30 CEST

Sep 28, 2026

[EDGE] Faulty cache server
Resolved - This incident has been resolved.
Sep 28, 15:48 CEST
Identified - Edge Services may return truncated HTTP content due to a faulty cache server. The incident is mitigated.
Sep 25, 15:45 CEST
[VPC] Network Connectivity issues in pl-waw-3
Resolved - This incident has been resolved.
Sep 28, 15:47 CEST
Update - We are continuing to monitor for any further issues.
Sep 2, 15:58 CEST
Monitoring - Between 09:00 UTC on September 1, 2026, and 13:30 UTC on September 2, 2026, some newly created infrastructure in the pl-waw-3 Availability Zone experienced temporary network connectivity issues. The issue has been fully resolved, and all services are now operating normally. No action is required on your end.
Sep 2, 15:44 CEST
[Dedibackup] - [DC3] - dedibackup unavalaible - 500 error
Resolved - This incident has been resolved.
Sep 28, 15:46 CEST
Identified - Since August 26th, the dedibackup on DC3 has been unreachable and is returning 500 errors.
Aug 30, 12:06 CEST
[fr-par] Site-to-site VPN configuration issue
Resolved - This incident has been resolved.
Sep 28, 15:45 CEST
Monitoring - Following a configuration issue during a deployment, numerous routes stopped being advertised, which may have impacted routing to the PAR VPN gateways.
Aug 20, 18:06 CEST
[generative-apis] - [fr-par ] - gemma4 unhealthy
Resolved - This incident has been resolved.
Sep 28, 15:06 CEST
Investigating - [09/09 - 16:50]
The Gemma 4 models started to show un usual latencies resulting in requests timeout

[10/09 - 9:00]
The incident has been mitigated and response times are back to normal
Sep 10, 12:06 CEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

Unresolved incident: [GenAPI] gpt-oss error rate increase.

Sep 25, 2026

Sep 24, 2026

[Elastic Metal] - [fr-par] [nl-ams]- Failed to get metadata
Resolved - The latest version of rescue operator was not deployed to the nl-ams and fr-par regions following the latest changes to the already-deployed Provisioner.

This caused installation issues for both Linux and ESXi operating systems.
Sep 24, 10:39 CEST

Sep 23, 2026

[FR-PAR] Scheduled maintenance of one of the core routers in the PAR region.
Completed - The scheduled maintenance has been completed.
Sep 23, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 CEST
Scheduled - One of the two main routers will be taken out of service.
During this period, the network connection will not be redundant in 2 Availability Zones in Paris region: PAR1, PAR3.
No packet loss or latency changes are expected.
Sep 9, 16:08 CEST

Sep 22, 2026

[GAPI] - [GLOBAL] - gpt-oss-120b unresponsiveness
Resolved - [10:34]
During 3 minutes requests sent to the gpt-oss-120b could not be processed leading to 502 HTTP errors responses
[10:37]
Service back to normal. gpt-oss-120b able to process requests
Sep 22, 16:57 CEST
Scheduled Maintenance – Web Hosting Elements
Completed - The scheduled maintenance has been completed.
Sep 22, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 17:52 CEST
Scheduled - On September 22nd, between 14:00 and 15:00, we will perform maintenance on cPanel platforms 1006, 1010, 013 and 1007. During this time, a service interruption of up to 10 minutes may occur.
Sep 21, 16:29 CEST
san-dc2-7 unreachable
Resolved - This incident has been resolved.
Sep 22, 09:21 CEST
Monitoring - A hardware issue impacted a RPN node (dc2-7) from 17/09/26 12h11 UTC to 18/09/26 13h01.
The service is now up for the clients using this node
We are monitoring closely for any new issues on the node and may need another downtime if the hardware issue persist.
Sep 18, 15:45 CEST

Sep 21, 2026

[Support] Phone assistance is unavailable
Resolved - The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.
Sep 21, 11:27 CEST
Update - We are continuing to investigate this issue.
Sep 18, 18:15 CEST
Investigating - Due to an issue with our phone system, only ticket and live chat assistance are currently available.
We are currently investigating the situation and will update this status as soon as we have more information.
Sep 14, 12:49 CEST

Sep 20, 2026

[DC2] RPN switch reboot in DC2/S301/D13
Resolved - We have detected a switch down in DC2/S301/D13
Servers in that rack has lost private network access.

===================

2026/09/20 12:37 UTC
The issue has been resolved.
Sep 20, 00:30 CEST

Sep 19, 2026

No incidents reported.

Sep 18, 2026

[WebHosting] Intermittent access to Rouncudbe Webmail on Dedibox infra
Resolved - This incident has been resolved.
Sep 18, 16:58 CEST
Investigating - We are currently investigating on an issue on the webmail interface.
Sep 18, 16:29 CEST

Sep 17, 2026

[VPC] - [PAR1] - VPC infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Sep 17, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:30 CEST
Scheduled - As part of a required update to a component related to our VPC infrastructure, a maintenance has been scheduled. It will be at the hypervisor level in the fr-par-1. Availability Zones and scheduled for Thursday, September 17th, from 9:30 to 16:30 (Paris Time). During this time, a network interruption of up to one minute may occur during the day in the following cases:

- Communications between Private Networks (via the vRouter)
- Communications within the same Private Network across multiple Availability Zones
- Communications within the same Private Network between Instances and Elastic Metal servers.

We apologize for any inconvenience this maintenance may cause and remain at your disposal should you require any additional information.
Sep 16, 14:00 CEST
[CKPT] (fr-par) Some customers may have traces ingestion and query unavailability
Resolved - From Wednesday, September 16 at 18:00 CEST to Thursday, September 17 at 09:45 CEST, some of our components were unable to start after ingesting data. A small portion of customers may have missing data from this time period.
Sep 17, 09:59 CEST

Sep 16, 2026

[VPC] - [PAR1] - VPC infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Sep 16, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:30 CEST
Scheduled - As part of a required update to a component related to our VPC infrastructure, a maintenance has been scheduled. It will be at the hypervisor level in the fr-par-1. Availability Zones and scheduled for Tuesday, September 16th, from 09:30 to 16:30 (Paris Time). During this time, a network interruption of up to one minute may occur during the day in the following cases:

- Communications between Private Networks (via the vRouter)
- Communications within the same Private Network across multiple Availability Zones
- Communications within the same Private Network between Instances and Elastic Metal servers.

We apologize for any inconvenience this maintenance may cause and remain at your disposal should you require any additional information.
Sep 16, 09:30 CEST
[Instances] - not all resolvers updated with new subnet  78.232.0.0/21
Resolved - VMs with new subnet may have had issues with dns resolutions
Sep 16, 15:52 CEST
[INSTANCE][FR-PAR-2] Outbound connectivity issues
Resolved - The issue has been resolved.
If you are still experiencing issues, we invite you to create a support ticket.
Sep 16, 09:57 CEST
Monitoring - The issue should be resolved in most destinations, our team is taking the necessary steps to ensure it works everywhere.
Sep 16, 09:13 CEST
Investigating - We are currently investigating a network issue affecting instances with an IP address in the 78.232.0.0/21 range. Outbound traffic from these instances may fail to reach a significant part of the internet. Our teams are actively working on it and we will provide an update as soon as we have more information.
The incident began on September 15 at 5:00 p.m. UTC+1
Sep 16, 08:22 CEST
[GAPI] - Dedicated deployment cannot start properly
Resolved - This incident has been resolved.
Sep 16, 08:56 CEST
Investigating - [17:20]
A network issue causes an internal component to be unreachable, preventing the dedicated deployment to start properly.
Sep 15, 19:03 CEST

Sep 15, 2026

[All AZs Managed Redis] Version upgrade
Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 16:56 CEST
Scheduled - Reason for maintenance:
Service security, stability, and performance enhancement. Exceptionally, for security reasons, this preventative maintenance will be automatically applied to update all instances that have not manually applied the update to the latest stable version.

Impact :
During the operation, your Managed Redis instance(s) will be temporarily unavailable, meaning you will not be able to access them or perform any actions.

Impact duration :
You can expect a downtime of a few seconds for High Availability (HA) instances and clusters, and up to 1 minute for standalone instances.

Maintenance window :
Beginning : September 14th, 2026 : 0900 UTC
End : September 15th, 2026 : 1800 UTC


Notes :

New version available
The new version is already seeded and can be applied at any time by calling:

POST https://api.scaleway.com/redis/v1/zones/{zone}/clusters/{cluster_id}/migrate

{
"version": "8.6.6"
}

Upon clicking on the upgrade button, the console may briefly display a message about high availability being disabled. This is no longer the case and the message can be safely ignored.
Sep 10, 16:46 CEST
[Serverless Containers] - [mil] - API instabilities
Resolved - This incident has been resolved.
Sep 15, 18:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 15:21 CEST
Update - We are continuing to work on a fix for this issue.
Sep 15, 15:01 CEST
Identified - All operations on Serverless Containers resources are impacted.
Serverless Containers already deployed are reachable.
Sep 15, 14:55 CEST
[VPC] - [PAR1] - VPC infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Sep 15, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:00 CEST
Scheduled - As part of a required update to a component related to our VPC infrastructure, a maintenance has been scheduled. It will be at the hypervisor level in the fr-par-1. Availability Zones and scheduled for Tuesday, September 15th, from 13:00 to 16:30 (Paris Time). During this time, a network interruption of up to one minute may occur during the day in the following cases:

- Communications between Private Networks (via the vRouter)
- Communications within the same Private Network across multiple Availability Zones
- Communications within the same Private Network between Instances and Elastic Metal servers.

We apologize for any inconvenience this maintenance may cause and remain at your disposal should you require any additional information.
Sep 15, 13:00 CEST
[Dedibox] DC5 - room 9 - rack D31 - RPN switch down
Resolved - This incident has been resolved.
Sep 15, 16:26 CEST
Identified - The RPN switch is unreachable, servers in this rack lost their RPN connectivity: sd-186972 to sd-186925
Sep 15, 16:02 CEST
[Kafka] - [mil] - API instabilities
Resolved - All operations are impacted.
Kafka already deployed is reachable.
Sep 15, 15:59 CEST

Sep 14, 2026

[WBHE] - [fr-par] - Customer websites are slow on pf-014.whm.fr-par.scw.cloud
Resolved - This incident has been resolved.
Sep 14, 18:29 CEST
Investigating - Customer websites are slow on pf-014.whm.fr-par.scw.cloud due to an overload of the server.
Sep 14, 17:34 CEST
[VPC] - [PAR2/PAR3] - VPC infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Sep 14, 16:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:30 CEST
Scheduled - As part of a required update to a component related to our VPC infrastructure, a maintenance has been scheduled. It will be at the hypervisor level in the fr-par-2 and fr-par-3 Availability Zones and scheduled for Monday, September 14th, from 09:30 to 16:30 (Paris Time). During this time, a network interruption of up to one minute may occur during the day in the following cases:

- Communications between Private Networks (via the vRouter)
- Communications within the same Private Network across multiple Availability Zones
- Communications within the same Private Network between Instances and Elastic Metal servers.

We apologize for any inconvenience this maintenance may cause and remain at your disposal should you require any additional information.
Sep 10, 18:46 CEST
[PGWY] - [fr-par-1] - Public Gateay stuck in a transient state
Resolved - Public Gateway creation/update in fr-par-1 were stuck in a transient state.
Sep 14, 11:09 CEST
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