Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Orange impact: Major
Blue impact: Maintenance

[DC5] Switch rebooted in Room 1 rack D46

Monitoring - This public switch has rebooted for an unexpected reason. However, all the production traffic has been restored and we put this switch under monitoring.
Dec 06, 2024 - 09:13 CET

[REGISTRY]-Registry Overbilling

Identified - We have noticed an unexpected increase in bandwidth billing.

Some resources continue to be billed even though the bandwidth has already been billed.

Our engineers are working to resolve this
Dec 05, 2024 - 14:48 CET

[PL-WAW] Cockpit Scaleway metrics & logs are not ingested.

Monitoring - Situation is back to normal, we are monitoring.
Dec 03, 2024 - 17:29 CET

Update - All metrics & logs excepts Cockpit one are back to normal
Dec 03, 2024 - 14:19 CET

Investigating - Scaleway metrics and logs are not properly ingested, no impact on custom metrics, logs and traces.
Dec 03, 2024 - 14:01 CET

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs). We are currently making a few adjustments to enhance your navigation and overall experience. Over the next couple of weeks, you will see some changes to the website. Our team is here to assist you, and we appreciate your patience.

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Elements - Products Partial Outage

Object Storage Operational

Serverless-Database Operational

Website Operational

Instances Operational

Scaleway Glacier Operational

Block Storage Operational

Elastic Metal Operational

Apple Silicon Operational

Kubernetes Kapsule Operational

Container Registry Partial Outage

Private Network Operational

Load Balancer Operational

Domains Operational

Serverless Functions and Containers Operational

Jobs Operational

Databases Operational

IoT Hub Operational

Web Hosting Operational

Observability Degraded Performance

Transactional Email Operational

Network Operational

Account API Operational

Billing API Operational

Elements Console Operational

Elements - AZ Degraded Performance

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

pl-waw-1 Degraded Performance

nl-ams-2 Operational

pl-waw-2 Degraded Performance

nl-ams-3 Operational

pl-waw-3 Degraded Performance

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2024

[CONSOLE] Scaleway Element console show 403 err

Resolved - This incident has been resolved.
Dec 6, 12:24 CET

Identified - Our team has identified the problem and it affects very few organisations.
Dec 6, 08:19 CET

Investigating - Some customers may encounter 403 errors when accessing the Scaleway console. Our teams are currently investigating.
Dec 6, 07:54 CET

Dec 5, 2024

[DC3] Public Switch rebooted in rack S46-F2

Resolved - Following our investigation into the recent reboot of the public switch inside rack S46-F2 at our DC3 data center, we have determined that there are no issues on our end
Dec 5, 14:31 CET

Monitoring - We would like to inform you that the public switch inside rack S46-F2 at our DC3 data center has rebooted. Our technical team is currently investigating the cause of the reboot and working diligently to ensure that all services are restored.
Dec 5, 14:00 CET

Dec 4, 2024

[KAPSULE] Kapsule ARM nodes are broken in 1.31+

Resolved - This incident has been resolved.
Dec 4, 18:00 CET

Investigating - Newly created ARM nodes in 1.31+ will be in notReady status. If upgrading to 1.31 ARM nodes will be in notReady status.
Dec 3, 15:45 CET

Dec 3, 2024

[INSTANCE]-IP-Mob migration happened one day too soon for last 3 batches

Resolved - The 28/11 we migrated the end of nl-ams-1 (~1000vms) zone instead of making it a day without migration because of the black friday the 29.
It accelerated the migration of fr-par-2 (1700~ vms) which happened the 2/12 instead of 3/12 and the beginning of fr-par-1 (1700~ vms) which happened the 3/12 instead of 4/12
Dec 3, 17:05 CET

[Registry]-FR-PAR registry unavailable

Resolved - This incident has been resolved.
Dec 3, 13:43 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 10:06 CET

Update - We are continuing to investigate this issue.
Nov 28, 18:20 CET

Investigating - Serverless containers using rg.fr-par.scw.cloud registry are unable to start and function deployments will end up in error
Nov 28, 15:28 CET

[RPN] [DC3-DC5] - Faulty link causing latency/packetloss

Resolved - This incident has been resolved.
Dec 3, 13:36 CET

Monitoring - Between the 20th of november 04:53:11 UTC and the 21st of november 10:19:26 UTC, some packetloss and high latency could be observed due to a faulty link.
The link has been isolating and we are working on it.
Nov 22, 11:21 CET

[NETWORK] Network slowness in fr-par region

Resolved - This incident has been resolved.
Dec 3, 13:35 CET

Monitoring - Since 15/11 morning (around 11:30am), our API Gateway has been experiencing instabilities in the fr-par zone. These instabilities have since been restored by our engineers, who have been monitoring the situation since 2:55pm.

If you are still experiencing slowness, we invite you to create an incident ticket with our support team.

The Scaleway team thanks you for your cooperation and understanding!
Nov 22, 11:35 CET

[NL-AMS] API elevated error rate on the region

Resolved - This incident has been resolved.
Dec 3, 13:17 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 13:01 CET

Investigating - S3 API on nl-ams region is experiencing elevated error-rate, we're investigating
Dec 3, 12:34 CET

Dec 2, 2024

[Serverless Functions/Containers] [fr-par] functions and containers endpoints unavailable

Resolved - The issue has been fully resolved.

Our investigation revealed that a faulty node caused a disruption in our internal network traffic, leading to the errors experienced during the incident.

We are implementing additional monitoring to help prevent and quickly detect similar issues in the future.

We apologize again for any inconvenience this may have caused and appreciate your patience and understanding.

This incident is now closed.
Dec 2, 14:57 CET

Monitoring - Impacted products: Serverless Functions/Containers

Between 2024-12-02 11:50 UTC and 2024-12-02 12:10 UTC, we have experienced an issue preventing functions and containers endpoints (default and custom domain) to be accessible. Some requests might have timed out, while others returned 403 or 5xx errors.
It should be ok now, but we are still trying to find out the root cause. Sorry for any inconvenience.
Dec 2, 13:30 CET

[Webhosting] FTP backup maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 11:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 11:00 CET

Scheduled - We will apply a system update on the Dedibox Classic webhostings. The FTP access to the backup service will be unavailable during the maintenance.
Downtime is estimated to 30 minutes.
Nov 27, 15:11 CET

[NETWORK] [AMS] - Switch h6-6b51-2.ams1 is down

Resolved - The switch has been replaced.
Dec 2, 03:03 CET

Investigating - Switch h6-6b51-2.ams1 is down, all the servers on it are unreachable. We're currently working on it.
Dec 1, 22:18 CET

Dec 1, 2024

Nov 30, 2024

No incidents reported.

Nov 29, 2024

[Webhosting] cPanel Platform Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 11:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 11:00 CET

Scheduled - We will apply an update on the webhosting cPanel platform pl-waw-001. Websites hosted on this server will be unreachable during the maintenance. Downtime is estimated to 10 minutes.
Nov 27, 14:54 CET

Nov 28, 2024

[registry] [fr-par] certificate issue causing push/pull issues

Resolved - This incident has been resolved.
Nov 28, 14:23 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 11:37 CET

Investigating - Starting on 2024/11/14 17:47 UTC, clients might experience issues pushing/pulling images from rg.fr-par.scw.cloud due to a certificate issue.

As a result, users from Serverless Functions/Containers using an image hosted on rg.fr-par.scw.cloud might also get impacted, as their functions/containers won't be able to start (unable to pull images). Impacts for Serverless Functions/Containers are:
- instances that cannot start (scale up might be impossible)
- requests timeouting or 5xx errors if no instances are available

We are currently investigating this issue, and apologize for the inconvenience.
Nov 22, 11:36 CET

[Webhosting] cPanel Platform Maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 11:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 11:00 CET

Scheduled - We will apply an update on the webhosting cPanel platform nl-ams-001. Websites hosted on this server will be unreachable during the maintenance. Downtime is estimated to 10 minutes.
Nov 27, 14:45 CET

Nov 27, 2024

[TEM] Delay in outgoing traffic

Resolved - This incident has been resolved.
Nov 27, 10:17 CET

Monitoring - We are currently facing delays impacting our outgoing traffic.
The issue is following a deletion of the reverse DNS records (PTR) of our sending IPs. In consequence, some recipient servers are rejecting emails.
The issue is being fixed, the traffic is going back to normal.
Nov 26, 12:30 CET

Nov 26, 2024

[Storage]- Increased frontal traffic on fr-par

Resolved - This incident has been resolved.
Nov 26, 20:52 CET

Investigating - Starting at 18h06 UTC, we encountered a huge spike in frontal bandwith, saturating inter-dc connections and causing latencies and errors. The traffic started to drop at 18h25 UTC, we are currently checking everything and working on solving any eventual issues.
Nov 26, 19:55 CET

[DEDIBOX/ELEMENTS]-UCEPROTECTL3 BLACKLIST

Resolved - This incident has been resolved.
Nov 26, 17:25 CET

Investigating - Our IP ranges are currently blacklisted at UCEPROTECTL3.

Our engineers are currently working on resolving this.
Nov 22, 11:17 CET

[NETWORK] [DC2] - Switch down in DC2 room 203-b rack I13, block B

Resolved - This incident has been resolved.
Nov 26, 07:52 CET

Investigating - Switch down in DC2 room 203-b rack I13, block B. All the servers attached to it are impacted.
We're already working to resolve the situation.
Nov 25, 16:11 CET

Nov 25, 2024

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

[Account] Login failure on console.scaleway.com

Resolved - This incident has been resolved.
Nov 22, 11:30 CET

Investigating - We are currently investigating this issue.
Nov 22, 09:45 CET

[TEM]-Some domain were blocked

Resolved - The domain score calculation and report had an issue that lead to domain being blocked.
Date/time: November 19th from 2pm to November 21th 4pm (Paris time)
Nov 22, 10:01 CET

[Serverless Jobs] jobs stuck in queued status

Resolved - This incident has been resolved.
Nov 22, 10:01 CET

Monitoring - The fix has been applied, a job run should be able to be run normally

We are monitoring the situation
Nov 12, 12:36 CET

Identified - The issue has been identified and a fix will be deployed
Nov 12, 11:07 CET

Investigating - Jobs can no longer be running in the cluster, they stuck in queued status

Our team is actively working on restoring full functionality. Please bear with us as we address the issue to ensure reliable service
Nov 12, 10:49 CET

[registry] [fr-par] certificate issue causing push/pull issues

Resolved - This incident has been resolved.
Nov 22, 10:00 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 20:36 CET

Update - We are continuing to investigate this issue.
Nov 14, 19:30 CET

Update - We are continuing to investigate this issue.
Nov 14, 19:17 CET

[NETWORK] Network slowness in fr-par region

Resolved - This incident has been resolved.
Nov 22, 09:59 CET

Monitoring - Since Friday morning (around 11:30am), our API Gateway has been experiencing instabilities in the fr-par zone. These instabilities have since been restored by our engineers, who have been monitoring the situation since 2:55pm.

If you are still experiencing slowness, we invite you to create an incident ticket with our support team.

The Scaleway team thanks you for your cooperation and understanding!
Nov 15, 15:59 CET

[DEDIBOX/ELEMENTS]-UCEPROTECTL3 BLACKLIST

Resolved - This incident has been resolved.
Nov 22, 09:59 CET

Identified - Our IP ranges are currently blacklisted at UCEPROTECTL3.

Our engineers are currently working on resolving this.
Nov 18, 08:16 CET

[RPN] [DC3-DC5] - Faulty link causing latency/packetloss

Resolved - This incident has been resolved.
Nov 22, 09:56 CET

[WEBHOSTING] Blacklist Microsoft

Resolved - This incident has been resolved.
Nov 22, 09:56 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 12:25 CET

Investigating - pf-1010.whm.fr-par.scw.cloud/51.159.128.187 blacklisted by Microsoft.

We are currently working on it.
Nov 5, 17:06 CET