All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Network] Scheduled Maintenance on Network

One of our network supplier must perform an emergency maintenance on his network.

Maintenance window is from January 18th, 2019 at 11:00 pm UTC to January 19th, 2019 at 05:00 am UTC.

The expected Impact duration is six hours at the maximum, during the maintenance window.

Start : 18-Jan-2018 2259Z 2359LT

Duration : 6 hours maximum

Past Incidents

Wednesday 16th January 2019

RPN services [RPNv2] - Groups Issue

Our teams identified an issue regarding RPNv2 Groups.

We are currently investigating the issue and will update this status as soon as we have more details to share.

Symptom: RPNv2 groups disappear

UPDATE: Only servers in outsourcing are impacted. We are working on a solution and will update this ticket as soon as possible UPDATE 2: RPN groups have to be created from the outsourcing account, not from the server's owner account. This is why some groups dissapeared, they were made from the owner's account.

Tuesday 15th January 2019

[WebHosting] - Unavailability due to maintenance, scheduled 1 day ago

[HOSTING] Scheduled Maintenance on Web Hosting plateform We will perform an update on our classical web hosting load balancer. This concerns our Perso, Pro and Business customers.

Impact : The expected downtime for this maintenance is 2 minutes

We will keep you updated through this status once the maintenance is over.

Start 15-Jan-2019 0915Z 1015LT Duration : 2 minutes

AMS1 Scaleway API outage on AMS

We have reported an issue of the Scaleway API on AMS to our engineer team.

It is currently unavailable.

Stop / Start actions seem to be stuck.
However, it does not impact already running services.

Next update by 01.15.19 0700Z (0800LT)

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Issue has been fixed now.

Monday 14th January 2019

AMS1 Compute API Scaleway API outage on AMS

A Scaleway API outage was observed on AMS at 20H00Z and fixed at 20H50Z

If you notice any further issues please contact our technical assistance.

AMS1 [Network] Link Issue France-IX

Our partner FRANCE-IX has identified a network issue on Paris They are currently working to fix this issue ASAP. We will add additional details as soon as have more to share.
Next update in two hours.

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14012019 1340Z (1440LT)

Issue has been escalated.

14012019 1530Z (1630LT)

To avoid any further inconvenience we are currently re-routing the traffic to avoid FRANCE-IX until the issue is fixed on their end.

14012019 1720Z (1820LT)

Re-routing is done. You should not encounter any further traffic issue. If you do, please contact our assistance.

Sunday 13th January 2019

No incidents reported

Saturday 12th January 2019

No incidents reported

Friday 11th January 2019

DC3 Room 3-1 Racks B20 and B21 unavailable

The issue has been fixed. The power supply encountered an issue, we made the replacement on our end. Every impacted server are now up and running. If you are still facing an issue, please contact our assistance.

Servers in DC3 Room 3-1 Racks B20 and B21 are currently unavailable, we are investigating the issue.

Next update by 01.11.19 2330Z (0030LT)

Mail Webmail connection failed

Our teams identified an issue regarding webmail connection. We are currently investigating the issue and will update this status as soon as we have more details to share.

Update 1430Z ( 1530LT)

Issue has been identified, webmail is now available but there's still some slowness on the email reception, all our team is working on it. There is no impact on sending email, and no lost mails.

Update 1849Z ( 1949LT)

Issue has been fixed now.

Thursday 10th January 2019

No incidents reported