Scaleway
[Elements] Functions and Containers logs issues
Investigating - Some clients may not be able to retrieve their serverless functions or containers logs: new logs may not appear or be late.
We're currently investigating. Sorry about the inconvenience.
Dec 09, 2022 - 10:47 CET
[INSTANCE] Read only FS after upgrade on Debian 11
Identified - apt upgrade on Debian 11 instances upgrade the kernel to 6.0.3-1~bpo11+1 and switches the system to Read Only

Fix has not yet been published by Debian (6.0.8).

The suggested temporary solution is to downgrade the kernel from rescue mode.
Nov 22, 2022 - 13:28 CET
Uptime over the past 90 days. View historical uptime.
Elements - AZ Partial Outage
90 days ago
99.22 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Operational
90 days ago
98.01 % uptime
Today
fr-par-3 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Partial Outage
90 days ago
97.37 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
nl-ams-2 Operational
90 days ago
99.95 % uptime
Today
Elements - Products Under Maintenance
90 days ago
99.11 % uptime
Today
Instances Operational
90 days ago
99.76 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
99.92 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
98.24 % uptime
Today
DBaaS Under Maintenance
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
96.76 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
94.58 % uptime
Today
IoT Hub Operational
90 days ago
99.99 % uptime
Today
Account API Operational
90 days ago
99.99 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
96.74 % uptime
Today
Block Storage Operational
90 days ago
100.0 % uptime
Today
Elastic Metal Operational
90 days ago
98.01 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Private Network Operational
90 days ago
99.97 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
98.19 % uptime
Today
DC2 Operational
90 days ago
98.22 % uptime
Today
DC3 Operational
90 days ago
99.7 % uptime
Today
DC5 Operational
90 days ago
94.84 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Operational
90 days ago
98.63 % uptime
Today
Dedibox Operational
90 days ago
99.71 % uptime
Today
Hosting Operational
90 days ago
89.48 % uptime
Today
SAN Operational
90 days ago
99.97 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
99.97 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
99.94 % uptime
Today
Miscellaneous Operational
90 days ago
99.57 % uptime
Today
Excellence Operational
90 days ago
99.57 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[PAR-1] - Network update on our infrastucure Dec 13, 2022 10:00-11:00 CET
We are planning a maintenance of our network configuration if PAR-1 region.
No impact is expected on production
Posted on Dec 06, 2022 - 12:40 CET
Scheduled maintenance on RDB infrastructure on WAW and AMS. Dec 14, 2022 07:00-09:00 CET
Update - Our Database team is scheduling an infrastructure upgrade on PostgreSQL and MySQL RDB instances.
This maintenance deploys the latest PostgreSQL minor version: 14.6, 13.9, 12.13 as well as improving the MySQL stability on heavy loaded instances.

We expect a short downtime on both classic and HA databases.
All instances on WAW et AMS will be updated progressively in a 2-hours window.

Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances on WAW and AMS.
Start : 14-December-2022 between 0600Z (0700LT) and 0800Z (0900LT)
Dec 07, 2022 - 15:12 CET
Scheduled - Our Database team is scheduling an infrastructure upgrade on PostgreSQL and MySQL RDB instances.
This maintenance deploys the latest PostgreSQL minor version: 14.6, 13.9, 12.13 as well as improving the MySQL stability on heavy loaded instances.

We expect a short downtime on both classic and HA databases.
All instances will be updated progressively in a 2-hours window.

Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances.
Start : 14-December-2022 between 0600Z (0700LT) and 0800Z (0900LT)
Dec 07, 2022 - 09:27 CET
Scheduled maintenance on RDB infrastructure on PAR. Dec 15, 2022 07:00-09:00 CET
Our Database team is scheduling an infrastructure upgrade on PostgreSQL and MySQL RDB instances.
This maintenance deploys the latest PostgreSQL minor version: 14.6, 13.9, 12.13 as well as improving the MySQL stability on heavy loaded instances.

We expect a short downtime on both classic and HA databases.
All instances on PAR will be updated progressively in a 2-hours window.

Impact :
A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances on PAR.
Start : 15-December-2022 between 0600Z (0700LT) and 0800Z (0900LT)
Posted on Dec 07, 2022 - 15:15 CET
[CHAT] Elements livechat access and creation unavaibility Feb 2, 2023 01:30-01:40 CET
The 02 of februryar of 2023, our livechat platform will be unavailable for 10 minutes starting at 01.30 AM UTC+1. It should only last for 10 minutes and will prevent livechat creation and access. All systems will be back online at the end of the maintenance.
Posted on Dec 02, 2022 - 10:36 CET
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022
PAR registry slowness
Resolved - This incident has been resolved.
Dec 9, 12:41 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 17:47 CET
Update - We are continuing to investigate this issue.
Dec 5, 14:42 CET
Update - Some technical improvements have been added to the registry product to increase its stability and availability. In addition to this, as we were facing huge traffic from a couple of customers, we have implemented a rate limiting on pulls. The can result in seeing some “429” HTTP status code if you are pulling too fast on a registry namespace. We are still monitoring the whole platform, but we think these improvements are fixing the issue we have seen the past days.
Dec 1, 14:39 CET
Update - Our product teams have conducted new maintenance operations, and are monitoring the results
Nov 24, 17:14 CET
Update - The infrastructure has been improved.
The issue still persists, we are still working on it and will update you later on, as soon as we have some more information.
Nov 23, 15:25 CET
Update - We are continuing to investigate this issue.
Nov 21, 18:08 CET
Update - We are continuing to investigate this issue.
Nov 21, 18:06 CET
Update - We are continuing to investigate this issue.
Nov 21, 18:04 CET
Investigating - PAR registry is experiencing some problem.
Pull time may be slow from time to time.
Nov 21, 17:58 CET
Dec 8, 2022
Cloudflare Issue impact PAR traffic.
Resolved - This incident has been resolved.
Dec 8, 17:08 CET
Update - Our team conducted a test this morning on our level from 8:42 to 8:46 UTC (+1 for Paris time).

This may have resulted in some network loss, our team is currently continuing its investigations.
As soon as we have more information, we will keep you updated as soon as possible.

Thank you for your patience and cooperation!
Dec 7, 10:33 CET
Monitoring - We identified an issue with NL-IX, that affected incoming traffic from Cloudflare and other destinations behind NL-IX.

It is mitigated. We are monitoring the situation closely.
Dec 6, 12:10 CET
Update - Rerouting completed, we no longer observe the issues, we are still reviewing the metrics to make sure we have cleared all of it.
Dec 6, 11:54 CET
Update - We believe the issue to be with the NL-IX exchange, Cloudflare NOC is working on redirecting their traffic.
We are meanwhile investigating removing some or all of NL-IX input traffic from production as we believe it could impact more widely than just CloudFlare.
Dec 6, 11:49 CET
Update - Our current best assumption is an issue from some Cloudflare’s IPs on the return path (Cloudflare --> Scaleway direction).
We are trying to pinpoint precisely the issue on our side to re-route (if we can) the proper network link that affects Cloudflare’s servers.
Dec 6, 11:15 CET
Update - We have contacted Cloudflare NOC yesterday and waiting on their feedback.
Dec 6, 10:26 CET
Update - We are continuing to investigate this issue.
Dec 6, 10:24 CET
Update - We are continuing to investigate this issue.
Dec 4, 23:54 CET
Investigating - Some Dedibox or Elastic Metal or Instances customers may experience CloudFlare related error 520 and slowdown reaching their services at the moment.
We are currently investigating the issue.
Dec 4, 23:20 CET
[WEBHOSTING]-Cannot connect to FTP
Resolved - The incident is currently resolved.

The connection to the FTP is now functional again
Dec 8, 15:03 CET
Investigating - The connection to the ftp is currently impossible.

Bad Login 530 error is returned.

Our engineers are currently investigating the situation
Dec 8, 14:16 CET
[Webhosting] email transfer is not working for some providers
Resolved - This incident has been resolved.
Dec 8, 14:25 CET
Update - We are continuing to investigate this issue.
Dec 8, 14:25 CET
Investigating - We're facing issues on the emails transfers on webhosting service, that means some of your mail may not be delivered after transfer

We work to solve this as soon as we can and this status will be updated at every iteration
Nov 8, 20:46 CET
[WEBHOSTING] SMTP blacklisted on Microsoft/Outlook from classic webhosting service
Resolved - This incident has been resolved.
Dec 8, 14:25 CET
Investigating - Our teams are currently working on delisting our smtp server on Microsoft for services related to webhosting classic

Thank you in advance for your patience and cooperation
Nov 18, 17:45 CET
[Webhosting] SMTP blacklisted by AbusIX
Resolved - This incident has been resolved.
Dec 8, 14:25 CET
Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Cloud offers has been blacklisted by Abusix.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
Nov 30, 16:22 CET
[BILLING] American Express payment unavailable.
Resolved - This incident has been resolved.
Dec 8, 12:42 CET
Update - We currently are investigating issues with American Express paiements. Our team are aware of and currently investigating the issue.
Nov 7, 11:08 CET
Investigating - We are currently investigating this issue.
Nov 6, 13:34 CET
[WEBHOSTING] slowdown on pf 1004
Resolved - This incident has been resolved.
Dec 8, 12:40 CET
Investigating - We are currently investigating this issue.
Nov 30, 19:28 CET
Dec 7, 2022
[DC5] - Annual maintenance on electrical chains
Completed - The scheduled maintenance has been completed.
Dec 7, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 CET
Scheduled - We are going to carry out annual maintenance on the inverters of the electrical chains of TGBT 1.1 and 2.1 then 1.2 and 2.2
The inverters of these electrical chains supply the racks in computer rooms 1 and 2.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following provisional schedule:


DAY Electric chain impacted
Monday 05 /12/22 LT 1.1 et LT 2.1 from 9am to 4pm
Wednesday 07/12/22 LT 1.2 et LT 2.2 from 9am to 4pm



Our teams as well as the usual maintenance companies will be mobilized for the perfect progress of operations.
Oct 5, 09:00 CEST
Dec 6, 2022
[DC5] Tests of room 8 emergency stops in LT 8.1 and 8.2
Completed - The scheduled maintenance has been completed.
Dec 6, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:00 CET
Scheduled - As part of the end of work on the new computer room 8, we are going to test the emergency stops in technical rooms 8.1 and 8.2 in
connection with the electrical architecture of room 7.
No impact on existing installations is expected
Nov 21, 15:30 CET
Dec 5, 2022
[PAR 1]Registry service unavailable on PAR1
Resolved - We already have a status on our platform about the slow Registry on Par1 here: https://status.scaleway.com/incidents/lk1fwg1m5ry7

Therefore, we have decided to close this status here because it is a duplicate.
We invite you to follow the evolution on the link of the status posted above.

Thank you for your patience and cooperation!
Dec 5, 11:52 CET
Monitoring - A fix has been implemented and we monitoring the results
Nov 25, 19:25 CET
Investigating - The registry service api is down on par1.

Pre-authenticated clients should not be affected immediately.

We are currently investigating the situation
Nov 25, 19:14 CET
Dec 4, 2022
[DC3] Public switch issue in Room 1 Bay 41
Resolved - This incident has been resolved.
Dec 4, 06:03 CET
Investigating - We are currently investigating this issue.
Dec 4, 05:11 CET
Dec 3, 2022
P3 - rpn-san-ssd-dc3-2 not in shape, failover did not happen
Resolved - Resyncing has proceeded
Dec 3, 17:41 CET
Monitoring - The kernel seems unresponsive on iet/drbd operations, failover did not occur on rpn-san-ssd-dc2-2, most likely because it lost communication before the failover (i.e. split brain). The same incident occurred on September 28.
rpn-san-ssd-dc3-2 has been rebooted and the raid is being resynchronised.
Dec 3, 17:08 CET
Dec 2, 2022
[AMS1]-RPN switch down h6-6b51-1.rpn.ams1
Resolved - The QSFP has been replaced and the link is now up
Dec 2, 10:59 CET
Update - We are continuing to investigate this issue.
Dec 2, 09:28 CET
Investigating - No RPN connectivity due to switch h6-6b51-1.rpn.ams1 down

We are currently investigating this issue
Dec 2, 09:23 CET
Dec 1, 2022
Nov 30, 2022
[DC5] Switch replacement in DC5 Room 7 Rack 47
Resolved - This incident has been resolved.
Nov 30, 16:25 CET
Identified - We have detected a hardware issue on this switch.

A replacement of this switch is planned today at 4 PM.
Nov 30, 12:07 CET
Dedibox switch s103-f7.dc2 down
Resolved - Switch is back up.

Some customers may need to reboot or do a DHCP request in order to fullfill the DHCP snooping Database
Nov 30, 14:38 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 11:05 CET
Identified - We encountered an issue with one of our switch in DC, room 103 rack F7
Nov 30, 11:05 CET
[DC5] Switch reboot in DC5 Room 7 Rack 47
Resolved - This incident has been resolved.
Nov 30, 12:08 CET
Monitoring - We encountered an issue with one of our switch in DC5, room 7 rack 47, resulting in a loss of public connectivity for 7 minutes.
Our network team is monitoring the switch.
Nov 29, 18:03 CET
P4 - STC peering saturation
Resolved - This incident has been resolved.
Nov 30, 09:13 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 18:28 CET
Investigating - We currently have 1 of our 2 peering links with STC ( Saudi Telecom Company ) which is currently down thus causing degraded performance / higher latency towards some destination in gulf countries.
Nov 29, 18:27 CET
Nov 29, 2022
[DBaas] RDB unstable in PAR1
Resolved - Our Databases experienced some instability between 4:26PM and 4:45PM ( Paris Time )
Some connections may have been killed or failover may have occured.
Nov 29, 17:17 CET
[Network] Upgrade aggregation Router fr-par-2
Completed - The scheduled maintenance has been completed.
Nov 29, 12:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:00 CET
Scheduled - Our network team is planning a network maintenance in the continuity of our optimization plans.
During the Ops, traffic of our Baremetal services (Dedibox & Elastic Metal) will be shifted to the second redundant router.

No downtime or impact expected by our teams.
Nov 9, 11:52 CET
[DBaaS] - Instabilities isssue on RDB AMS
Resolved - This incident has been resolved.
Nov 29, 11:18 CET
Update - We are continuing to investigate this issue.
Nov 29, 11:18 CET
Investigating - We are currently investigating on some instabilities of our Database instances located in AMS.
Some connections to the Databases are cut
Nov 25, 11:04 CET
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
[DC2] Public switch down on DC2 room 101 rack N15
Resolved - The switch has been replaced and the servers on the rack should now be up again.
Nov 26, 21:57 CET
Investigating - We have an issue with one of our switch in DC2 room 101 in rack N15.
We are currently investigating to restore the services back to normal.
Nov 26, 21:07 CET
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