Scaleway
[Webhosting] Webmail issues
Monitoring - The issue has been fixed, we're monitoring the situation.
Oct 19, 15:23 CEST
Investigating - We are encountering issues with the Webmail of our WEB hosting offers.
It might not be possible to access your email addresses through the webmail.
Oct 19, 12:40 CEST
[Webhosting/Dedibox] Blacklisted SMTP IP address
Investigating - We have identified a few email blacklist services that are currently listing the IP address of our SMTP services, used by webhosting offers. Please note that some Dedibox users may be impacted by this issue.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information.
Oct 18, 09:17 CEST
Uptime over the past 90 days. View historical uptime.
Elements - AZ Under Maintenance
90 days ago
99.99 % uptime
Today
fr-par-1 Operational
90 days ago
99.98 % uptime
Today
fr-par-2 Under Maintenance
90 days ago
100.0 % uptime
Today
fr-par-3 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Operational
90 days ago
99.95 % uptime
Today
Instances Operational
90 days ago
99.97 % uptime
Today
BMaaS Operational
90 days ago
99.71 % uptime
Today
Object Storage Operational
90 days ago
100.0 % uptime
Today
C14 Cold Storage Operational
90 days ago
100.0 % uptime
Today
Kapsule Operational
90 days ago
99.68 % uptime
Today
DBaaS Operational
90 days ago
100.0 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
99.99 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Operational
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.41 % uptime
Today
DC2 Operational
90 days ago
100.0 % uptime
Today
DC3 Operational
90 days ago
99.97 % uptime
Today
DC5 Operational
90 days ago
99.92 % uptime
Today
AMS Operational
90 days ago
97.75 % uptime
Today
Dedibox - Products Operational
90 days ago
99.52 % uptime
Today
Dedibox Operational
90 days ago
99.71 % uptime
Today
Hosting Operational
90 days ago
97.85 % uptime
Today
SAN Operational
90 days ago
98.71 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
99.99 % uptime
Today
Dedibox Console Operational
90 days ago
99.98 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
99.95 % uptime
Today
Miscellaneous Operational
90 days ago
99.86 % uptime
Today
Excellence Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[Elements] Internal software upgrade - PAR3 / PAR2 / AMS1 Oct 25, 10:00-16:00 CEST
We are planning a major upgrade of our underlying orchestration software.

It is planned to roll out without interruption, but you may experience a few errors while trying to interact with the instances basic features using the console, the CLI or Terraform, and you may experience some lag in the execution of those actions.

Running instances will be unaffected.

Time windows:
- PAR3: Monday, October 25th 2021, from 8:00 to 9:00 (UTC).
- PAR2: Monday, October 25th 2021, from 9:00 to 10:00 (UTC).
- AMS1: Monday, October 25th 2021, from 12:00 to 14:00 (UTC).
Posted on Oct 15, 15:30 CEST
[DC5] Electrical maintenance + load tests of generators Nov 15, 07:30 - Nov 19, 13:00 CEST
As part of the preventive maintenance operations of DC5, we will perform the mechanical maintenance of the generators followed by an infrastructure redundancy test.

The operation consists of simulating an electrical supply cut-off to the main LV boards and validating load recovery as well as operation of generators after the mechanical maintenance of each group according to the following provisional schedule:

- GE LT1.1: 2021-11-15 (between 6:30 and 13:00 UTC)
- GE LT1.2: 2021-11-16 (between 6:30 and 13:00 UTC)
- GE LT2.1: 2021-11-17 (between 6:30 and 13:00 UTC)
- GE LT2.2: 2021-11-18 (between 6:30 and 13:00 UTC)
- GE BAT 1: 2021-11-19 (between 6:00 and 12:00 UTC)

Our teams as well as the usual maintenance companies will be involved for the best handling of operations. This intervention does not present any particular risk of service interruption and will be processed during working hours.

In the event of an electrical cut-off from the HV network during the operation, ongoing maintenance will be interrupted for automatic restart of the generator set. The load will be supplied by the batteries of the inverter of the electric chain during the fallback of the maintainer. Generators whose maintenance is not in progress will resume electrical charge automatically
Posted on Oct 11, 17:57 CEST
[DC5] Annual UPS maintenance Nov 22, 09:00 - Nov 26, 16:00 CEST
We are going to carry out annual maintenance on the inverters of the electrical chains of TGBT 1.1 and 1.2 then 2.1
and 2.2 The inverters of these electrical chains supply the racks in computer rooms 1 and 2.
The operations will be carried out by our maintainer and under our permanent supervision, according to the following schedule :

Monday 11/22 : LT1.1
Tuesday 11/23 : LT1.2
Wednesday 11/24 : LT2.1
Tuesday 11/25 : LT2.2
Friday 11/26 : Control and report

Our teams as well as the usual maintenance companies will be mobilized for the perfect progress of operations.

Impact : None
Duration : 7 hours per day from 09:00 AM to 05:00PM each day.
Posted on Oct 14, 14:47 CEST
Elements - Old API keys deletion Dec 11, 10:00-10:05 CEST
Scaleway is working on new IAM features and will soon deploy a new system in order to manage tokens.
As a consequence, we exceptionally need to expire all current keys generated until July 19, 2020, effective on 2021-12-11 09:00:00 UTC.

All impacted API keys are linked to your "default" project and can be viewed here : https://console.scaleway.com/project/credentials

If you are impacted, you did or will receive either an email or a ticket with details regarding the operation.

You can already create new API keys using our simple tutorial here : https://www.scaleway.com/en/docs/console/my-project/how-to/generate-api-key/
Posted on Oct 13, 15:30 CEST
Past Incidents
Oct 20, 2021
[Dedibox] Network infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 12:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:01 CEST
Scheduled - We will be testing a migration to a new infrastructure for one of our Network automation services.
During the maintenance, the following services may be impacted:

- IPv6 SLAAC activation/deactivation
- RPNv1 and RPNv2 delivery and configuration change (no impact on the existing traffic)
- Port speed modifications
Oct 13, 15:12 CEST
[Elements] Internal software upgrade - PAR1
Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:00 CEST
Scheduled - We are planning a major upgrade of our underlying orchestration software.

It is planned to roll out without interruption, but you may experience a few errors while trying to interact with the instances basic features using the console, the CLI or Terraform, and you may experience some lag in the execution of those actions.

Running instances will be unaffected.

Time window: Wednesday, October 20th 2021, from 6:00 to 8:00 (UTC).
Oct 15, 15:23 CEST
Oct 19, 2021
[Network] Upgrade infrastructure backbone
Completed - This maintenance has been postponed as we have detected some abnormal behavior.
We'll schedule another maintenance once investigations are over.
Oct 19, 10:51 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:30 CEST
Scheduled - We are going to upgrade software on one of the routers in DC2 - agg-s207-5.dc2
It will include such steps:
1) Take all traffic away to agg-s207-6.dc2
2) Upgrade NXOS
3) Post upgrade checks
4) Return traffic back to agg-s207-5.dc2

Impact : None
Duration : 90 Minutes
Oct 13, 09:30 CEST
Oct 18, 2021
PAR1 actions stuck
Resolved - This incident has been resolved.
Oct 18, 21:44 CEST
Update - The incident has been solved. Some slowness may however remain for a limited time as recorded actions will be replayed.
Oct 18, 21:22 CEST
Investigating - Actions on PAR1 instances are registered but not executed. Our teams are working on solving this issue.
Oct 18, 20:11 CEST
[Elements] Internal software upgrade - WAW1
Completed - The scheduled maintenance has been completed.
Oct 18, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 CEST
Scheduled - We are planning a major upgrade of our underlying orchestration software.

It is planned to roll out without interruption, but you may experience a few errors while trying to interact with the instances basic features using the console, the CLI or Terraform, and you may experience some lag in the execution of those actions.

Running instances will be unaffected.

Time window: Monday, October 18th 2021, from 12:00 to 14:00 (UTC).
Oct 15, 15:21 CEST
[Webhosting] Email filters
Resolved - This incident has been resolved.
Oct 18, 09:17 CEST
Investigating - Some customers reported an issue with email filters on their Webhosting classic offer ( Perso , Pro, Business ).
Our product team is currently investigating.

We will update this status as soon as we have more information.
Oct 12, 17:14 CEST
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
[DC3] Electrical equipment
Resolved - This incident has been resolved.
Oct 15, 11:57 CEST
Identified - Our UPS A2 is faulty. It has been voluntarily stopped for diagnosis.
The redundancy of the electrical chain remains assured.

Return to normal expected within 1 to 2 hours. We will update this status if needed.
Oct 15, 11:44 CEST
Oct 14, 2021

No incidents reported.

Oct 13, 2021
[Account] KYC Verification issue
Resolved - This incident has been resolved.
Oct 13, 11:40 CEST
Investigating - We are currently encountering an issue with our KYC system. The verification may not go through.
If the verification is stuck, please create a ticket.
Oct 11, 14:03 CEST
[SAN] san-dc2-9.rpn.online.net connectivity issue
Resolved - Everything is back to normal.
Oct 13, 11:16 CEST
Monitoring - The issue has been fixed. Unexpected electrical reboot, machine did not come back up due to network interface configuration issues.
We are still monitoring the situation.
Oct 13, 11:03 CEST
Investigating - We are currently encountering an issue with one of our SAN in DC2.
All of the SAN attached may not be reachable.
Oct 13, 09:45 CEST
Oct 12, 2021
[Webhosting] Platform #44 instabilities
Resolved - This incident has been resolved.
Oct 12, 17:16 CEST
Update - We are continuing to monitor for any further issues.
Oct 10, 11:12 CEST
Monitoring - Websites should be reachable, although some slowness might remain.
We keep monitoring the platform.
Oct 10, 11:11 CEST
Identified - Some websites on our webhosting platform 44 are currently unreachable, our product team is working on the issue.
Oct 9, 12:26 CEST
Monitoring - Our product team has seemingly fixed the issues that were happening on the platform #44, a long-term solution is also planned due to the amount of past issues we have detected on it.

Websites should be reachable although some slowness might remain. We keep monitoring the platform and will close this status if no further issue arises.
Oct 7, 19:39 CEST
Identified - Some websites on our webhosting platform #44 are currently unreachable, our product team is aware and has identified the issue.

We will update this status as soon as we have more information to communicate on the situation, thank you.
Oct 7, 16:09 CEST
[DC2] Network equipment maintenance in room 201
Completed - The scheduled maintenance has been completed.

Our Webhosting services are back online.
If you still encounter any issue, please contact our support team via ticket.
Oct 12, 12:30 CEST
Update - Our Webhosting team is currently working on verifying the last platform.

Platform 14 to 34 are now UP. 35 to 44 are getting back online one by one.
Oct 12, 12:08 CEST
Update - The maintenance is still ongoing. We are working to resolve the whole situation as fast as possible.

We estimate full availability to be back at 12.30PM CEST
Oct 12, 11:41 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:30 CEST
Scheduled - A maintenance is planned in DC2, room 201, to replace network equipment. It will impact the WebHosting servers public network during the time window.

Servers will remain powered on and network connection will be reestablished on its own once the maintenance is complete, no modification is to be expected on your side following our operations.

Access instability is expected across all WebHosting services during the maintenance.
Oct 7, 13:38 CEST
[DC5] Router issue in DC5
Resolved - All switches are back online, the situation is completely back to normal.
Oct 12, 12:18 CEST
Monitoring - Switches are back online except for D38, which we are still investigating on. For all others we keep on monitoring it.
Oct 11, 16:46 CEST
Update - We are continuing to investigate this issue.
Oct 11, 16:05 CEST
Investigating - We have detected a router down in DC5. The following racks are affected: Room 1 - C36>C42 ; C50>C51 ; D38>D40 ; D48 ; D60>D62 ; D65>D66
Servers in those racks currently have no public network access and are unreachable.
Oct 11, 15:44 CEST
Oct 11, 2021
[DC5] Emergency maintenance Room 1 - C36>C42 ; C50>C51 ; D38>D40 ; D48 ; D60>D62 ; D65>D66
Completed - This maintenance has been canceled due to being handled in the following incident: https://status.scaleway.com/incidents/l765g5jytqpg
Oct 11, 15:52 CEST
Update - We will be undergoing scheduled maintenance during this time.
Oct 11, 10:50 CEST
Scheduled - An emergency maintenance is planned in Room : 1-1 to replace a faulty router. It will impact the following racks : C36 ; C37 ; C38 ; C39 ; C41 ; C42 ; C50 ; C51 ; D38 ; D39 ; D40 ; D48 ; D60 ; D61 ; D62 ; D65 ; D66 with a loss of public network.

We created a plan to reduce the total downtime to 10 minutes, split between two interruptions during the maintenance window.

The network will come back on its own once the maintenance is completed and no modification is to be expected on your side following our operations.

Start :
October 13th, 2021 - 05:00 UTC - 07:00 CEST

Duration :
1 hour
Oct 11, 10:33 CEST
Oct 10, 2021
[Instance] Hypervisor issue
Resolved - This incident has been resolved.
Oct 10, 12:04 CEST
Investigating - Some instance on the hypervisor 14-40-1302 in PAR-1 went "stopping" without warning. The instances are now unreachable.

We are currently investigating the issue.
Oct 10, 11:07 CEST
[Billing] Telemetries issue
Resolved - This incident has been resolved.
Oct 10, 11:10 CEST
Identified - September's telemetries on PAR2 have been incorrect.
An update will be made on our side tonight, and may trigger some billing alerts. Your Billing dashboard will be up to date tomorrow September 2nd.
Oct 1, 19:14 CEST
Oct 9, 2021
Oct 8, 2021

No incidents reported.

Oct 7, 2021
[Hosting] Platform 18 PHP issue
Resolved - This incident has been resolved.
Oct 7, 11:27 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 14:56 CEST
Identified - We are currently encountering an issue with our platform 18 and our PHP containers.
Your website might not be reachable.
Oct 2, 14:29 CEST
[Registry] Service API in WAW1 is unavailable
Resolved - This incident has been resolved.
Oct 7, 11:25 CEST
Monitoring - Our product team has found and fixed the root cause, we are monitoring the service and will close this status after some time if no further issue arises.
Oct 5, 19:33 CEST
Investigating - We have noticed our Registry API is currently unavailable in Warsaw, pulling/pushing images as well as registry management is impacted.

Our product team has been notified and is currently investigating.
Oct 5, 18:59 CEST
[Elements] Payment cards addition issues
Resolved - This incident has been resolved.
Oct 7, 11:21 CEST
Investigating - We are encountering issues with the addition of payment cards to Scaleway Elements accounts.
It is currently not possible to add a new card to your account.
Oct 7, 10:49 CEST
Oct 6, 2021

No incidents reported.

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