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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 Curative maintenance on PLC SSA and SSB

[DATACENTER DC-3] Curative maintenance on PLC SSA and SSB

A modification will be done on PLC SSA and SSB to increase the delay y during the weekly switching of chillers.Installations will be switched to manual mode during the maintenance of the PLC.

Impact : No impact on customers or services

Start : 22-Oct-2019 0600Z 0800LT

Duration : 10 hours

DC5 - Load tests of generators

Location : DC5

What is done : We will perform the data center's redundancy test. Operations will be performed by our maintainer under our permanent supervision, according to the following provisional schedule:

Thursday, October 24th: 0800 AM

Thursday, October 24th: 14PM

Impact : no impact for customers

Start : 24-Oct-2019 0600Z 0800LT

Duration : 6 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

[DC3] Load shaving tests

[DC3] Load shaving tests

Location : DC3

What is done : As part of the load shaving commissioning on the Datacenter, we will proceed to a test of operation on some generators

Impact : This intervention does not present any particular risk of service interruption.

Start : 13-Nov-2010 0700Z 0900LT

Duration : 7 hours

[DC3] Thermography checks

Thermography checks

Location : DC3

What is done : As part of annual checks, we will do a thermography on the datacenter 'DC3'. To minimize risks, this thermography will be realized cabinet by cabinet.

Impact : None.

Start : 18-Nov-2019 0600Z 0800LT

Duration : 6 days.

Past Incidents

Friday 18th October 2019

No incidents reported

Thursday 17th October 2019

[DC2/DC3] Dedibackup access unavailable

We are currently experiencing an issue with our Dedibackup service on DC2 and DC3.
The access is not available at this moment.

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17.10.19 1630Z (1830LT)

Services are now up and stable again.
Customers who were impacted by data corruption will be directly contacted in the upcoming days.

17.10.19 1455Z (1655LT)

Issue has been escalated to local team.

Wednesday 16th October 2019

Web SSL certificates generation issue

We are noticing random SSL certificates generation issues on some of our shared hostings.
As of now, you may not be able to generate a valid certificate on a newly setup domain name.
Our teams are actively investigating the issue, status will be updated as soon as we have additional details.

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10.17.19 1200Z (1400LT)

Most of certificates are now functional but some are still not renewed as expected. We keep on investigating on this to restore access as quickly as possible

10.16.19 1500Z (1700LT)

Issue has been escalated to the product team, awaiting further updates.

Tuesday 15th October 2019

No incidents reported

Monday 14th October 2019

No incidents reported

Sunday 13th October 2019

No incidents reported

Saturday 12th October 2019

DC5-A Network RPN saturation between DC5-A and other locations

Due to a failure on our primary RPN link between DC5-A and other datacenters, RPN traffic may be saturated from/to this DC as all traffic has been rerouted to our backup link.
We will update this status as soon as we have additional details to share.

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10.13.19 0540Z (0740LT)

Optical level are stable, issue fixed.

10.13.19 0500Z (0700LT)

Link is now up since 25min, we still monitor it

10.12.19 2256Z (0056LT)

Fiber has been fixed but we have attenuation issues that prevent the link from getting back up. Still working on the issue with on-site teams

10.12.19 1840Z (2040LT)

Physical cable cut has been localized, teams are now on working on fixing it and restoring network.

10.12.19 1645Z (1845LT)

Our network provider is suspecting a cut on their end, they are still investigating the issue with a team on-site.
No ETA yet, we will keep you updated.

10.12.19 1445Z (1645LT)

Our teams are still focused on the issue.
We have both Network engineers and datacenter technicians doing cross-tests between datacenter.
Status will be updated as soon as we have additional information.

10.12.19 1000Z (1200LT)

Issue has been escalated to the datacenter.
Awaiting further updates.

Console ArchLinux install unavailable

ArchLinux install through our tools (either through user console or API) is unavailable on most servers.
We will update this status as soon as we have additional details to share.

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10.17.19 2210Z (0010LT)

Issue has been fixed by product team.

10.12.19 0945Z (1145LT)

Issue has been escalated to product team.