All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] - Switch Maintenance - Room 4-3 Rack E21

We will need to replace the switch in DC3 Room 4-3 Rack E21

The replacement will last about 15min.

Servers will be rebooted on our side to populate the DHCP snooping database.

During this time, all the servers won't be reachable over the public network

Start : 23-Jul-2019 0800Z 1000LT

Duration : 15 minutes

Preventive maintenance due to current heatwave

On 24th & 25th July we will reach record highs, with 42°C being the highest recorded temperature in the last 20 years.
This will be a challenge for our equipment and teams, but everyone is mobilized, and exceptional means have been put in place to keep everything up and running.

This status has been created preemptively and will be updated on July 24th as needed.

Risk evaluation per DC : DC2 High DC3 Very High DC4 No risk DC5 Low risk

[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 30-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 31-Jul-2019 0200Z (0400LT) - duration 5h

UPDATE: Maintenance was planned for the 23th and 24th, due to high temperatures, we are changing the dates for the 30th and 31st.

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

End : 03-Sept-2019 1530Z 1730LT

Past Incidents

Tuesday 23rd July 2019

No incidents reported

Monday 22nd July 2019

No incidents reported

Sunday 21st July 2019

No incidents reported

Saturday 20th July 2019

No incidents reported

Friday 19th July 2019

No incidents reported

Thursday 18th July 2019

No incidents reported

Wednesday 17th July 2019

Compute Nodes Some C2 instances unreachable / stuck in transient state

We recently noticed that multiple C2 instances were unreachable and/or stuck in a transient state.
Issue is currently being reviewed and we will update this status as soon as we have additional details to share.

Thank you for your patience.


17/07/19 1730Z (1930LT)

Most instances are now back online.
Our teams are still working on a few instances that are still not available, nor will you be able to restart them.
Status will be updated when fully fixed.

17/07/19 1330Z (1530LT)

Issue has been identified, our product team is currently working on a fix.
More details will be shared as soon as possible.

18/07/19 0830Z (1030LT)

The issue has been solved, concerned instances are now back online.