All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[AMS Network] Optical Fiber maintenance on AMS1 rack 6.12.45

Optical Fiber maintenance on AMS1 rack 6.12.45

Region : AMS

Time : from April 24th, 2019 at 06:00 UTC

Impact : Network disconnect

Start : 24-April-2019 0600Z 0800Z

Duration : <2 minutes

[DC5] Electrical maintenance - Short loss of redundancy

Location : DC5 - Rooms 1.1 and 1.1.1

What is done : Switch between UPS from room 1.1 to UPS from room 1.1.1 to enable a maintenance

Impact : No impact expected - Loss of redundancy

Start : 26-April-2019 0900Z 1100LT

Duration : 2 hours

[RPN Network] maintenance - PAR > AMS - Scheduled Maintenance

RPN Network maintenance - PAR > AMS - Scheduled Maintenance

Region : PAR/AMS

Time : from April 29th, 2019 at 20:00 UTC to April 30th, 2019 at 04:00 am UTC

Maintenance will be carried out on our network link between AMS and PARIS. You might encounter some disconnections throught the RPN network, but only between AMS and PAR.

Start : Maintenance to start in the window 29-April-2019 2000Z - 30-April-2019 0400Z

Duration : 2 hours

Past Incidents

Tuesday 23rd April 2019

No incidents reported

Monday 22nd April 2019

Web WEB hosting platform 17 unavailability

We are currently encountering an issue with our web platform 17. Some websites are unavailable.

The issue has been escalated to the product team and is currently being investigated.

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04/22/19 0730Z (0930LT)

The product team has identified the root cause and fixed it.

DC2 Accident in Room : 101 101, Rack : G26, Bloc : I

Hello,

We encountered an issue with switch in Room : 101 101, Rack : G26, Block : I Many servers may not be available cause of lost connection. We apologise for an inconvenience.

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22.04.19 0400Z (0600LT)

Issue was solved.

22.04.19 0300Z (0400LT)

Issue has been escalated to local team

Sunday 21st April 2019

No incidents reported

Saturday 20th April 2019

No incidents reported

Friday 19th April 2019

Console Maintenance on the billing process

Maintenance on the billing process We will do maintenance on our billing platform. It means that you could not see invoice or pay from your console during the maintenance.

We plan to do an outage of 5 minutes.

Maintenance on 04/19/19 1200Z (1400LT)

Thursday 18th April 2019

Databases [Webhosting] FTP - Connection instabilities

We are currently encountering an issue with our web hosting services.
Multiple platforms are impacted.
FTP services might be unreachable. We will keep you updated as soon as we have more information.

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04.18.2019 2155Z (2355LT)

The issue has been fixed.

04.18.2019 2045Z (2245LT)

Issue has been escalated to local team

AMS1 [AMS Storage Object] Problems with actions issued from the console

A problem has been reported on AMS Storage Object platform. Actions initiated from the console are not working. The data remains available.

Next update by 04/19/19 1700Z (1900LT)

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04/19/19 1000Z (1200LT)

Situation is back to normal with same level of redundancy. Closing the incident.

04/18/19 1700Z (1900LT)

The problem has been fixed. It remains few syncs that are on going but that do not impact the service.

04/18/19 1630Z (1830LT)

The problem has been identified and fix is in progress. ETA i1h

04/18/19 1600Z (1800LT)

The problem has been reported. The engineering team is fully engaged and investigating.

Wednesday 17th April 2019

No incidents reported