Scaleway Status

Scaleway

[DC3] Multiple public + RPN switch issues in room 4-4

Monitoring - Racks F1 to F5 successfully went down and recovered, all switchs in room 4-4 are currently up.
Jul 5, 19:36 CEST

Identified - Public switches on racks F1 to F5 are currently impacted by the maintenance.
This status will be updated as soon as connectivity is restored for related servers.
Jul 5, 18:50 CEST

Monitoring - All switches have now recovered, we will update this status if any other issue arises.
Jul 5, 17:41 CEST

Update - The RPN switch for the rack A7 has recovered, work is still in progress for racks A1 and D1.
Jul 5, 17:39 CEST

Identified - The issue has been fixed for all public switches and most RPN switches.
Three RPN switches are still experiencing issues: racks A1, A7 and D1.
Jul 5, 17:33 CEST

Investigating - The following public switches are currently unavailable: racks E7 and E19.
Same list for RPN switches: racks A1, A7, C14, C15, C16, C17, D1 and D8.

We will update this status as soon as we have more information.
Jul 5, 17:23 CEST

[DC3] Curative maintenance on triple locking system inverter on DN / DR / DS of TGBT C

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 09:00 CEST

Scheduled - Following tests on generator of Datacenter, we have identified a malfunction of the DR circuit breaker (Generator of chain) at the level of triple circuit breaker inverter DN / DR / DS on TGBT C.

Following an expert evaluation by the manufacturer Schneider Electric, it was recommended to completely replace the triple locking system between the DN / DR / DS circuit breakers and to carry out new tests with no load, then with load.

To do this, we will have to shut down the TGBT of the C electrical chain and switch its electrical load to the 3 other A-B-D electrical chains supplying the computer rooms.

Our “Hexacore” design allows this type of maintenance to be carried out while maintening the continuity of service of your installations bbut downgrading thir level of redundancy to N.

The computer rooms concerned will be as follows :

- Room 1
- Room 2
- Room 3 – Module 3-3
- Room 3 – Module 3-4
- Room 3 – Module 3-6
- Room 4 – Module 4-3
- Room 4 – Module 4-4
- Room 4 – Module 4-6
- Operator Room 1

The electrical load of your computer racks supplied on one of the 2 electrical channels by the electrical chain C (TDHQ with blue label) will be switched to the second electrical channel of the computer rack.

Make sure you have properly connected your dual-powered equipment to the 2 electrical channels made available in each rack so that the scale can operate safely :
- Your equipment must be powered by both electrical channels. (dual 2N supply)
- Your mono-powered equipment must be powered on the STS channel.

Here are the different stages of the intervention :
- D Day : Switching the load of channel C to the other channels.
- D+1 Day : Shutdown of the TGBT C at 8 a.m + Maintenance + Recommissioning of the TGBT C + Off-load tests
- D+2 Day : Switching of the load to the C chain + Generator Load tests.

These interventions will be piloted and supervised by the Scaleway Datacenter teams with the manufacturers and maintainers of Schneider Electric and Eaton, as well as our generator set maintainer until their perfect completion.

A possible postponement of the maintenance is possible from July 11 to 13 or from July 18 to 20. If this is the case, a new notification will be sent to you.

[Kapsule] Control Plane issues

Update - We are continuing to work on a fix for this issue.
Jun 27, 16:41 CEST

Identified - Due to a memory problem, some Control-Plane may crash. To solve this problem, our team will update some parts of our infrastructure. We will add new servers, and review some memory limits. Some operations have already been done and other maintenance operations are planned during the next 2 weeks.
Jun 27, 16:38 CEST

[Elements] Performance issues on Multi-AZ Object Storage buckets

Monitoring - We've added 25% more compute capacity last week on our fr-par cluster, that leads to significant improvements on tail latency, resulting on more stable performances. To provide an even better service, we plan to double the compute capacity by 10 days. The team are monitoring carefully in the mean time
Jun 22, 15:45 CEST

Identified - Services are partially degraded.
Our servers are showing some highs and low in terms of workload, this might lead to potential slowness / timeouts for the user.

Our team is still working on a durable fix to those issues, your data remains safe in the meantime.
May 25, 13:58 CEST

Monitoring - A fix has been deployed and customers seem to have gained back their original performances.
We are still monitoring the situation at this time
May 24, 13:35 CEST

Update - The issue also impacts our Container Registry service, you may encounter some timeouts while pulling images.
May 24, 11:42 CEST

Investigating - We have noticed some issues with multi-AZ buckets.
You may experience an increase in latency with your buckets, as well as some 5xx errors.
May 24, 11:26 CEST

[OBJECT STORAGE] C14 Cold Storage restoration problem

Monitoring - The restore process is now fully functional again on nl-ams. It is also fully functional again on fr-par, however expect some slowdowns in the restore process.
Jun 6, 16:01 CEST

Identified - The restore process from nl-ams is operational again.
Our team is still working on the same operation for fr-par.
Jun 6, 15:24 CEST

Investigating - Following a problem detected by our teams, the restore from GLACIER storage class on fr-par, nl-ams is not available since 03:13. Our teams are investigating.
Jun 6, 11:05 CEST

[Webhosting] Blacklisted SMTP IP address

Update - We have identified that the IP address of our outbound SMTP service used by Webhosting Cloud offers (ESSENTIAL, PERFORMANCE, PREMIUM ) has been blacklisted by Abusix.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
May 19, 18:07 CEST

Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Classic offers (PERSO, PRO, and BUSINESS) has been blacklisted by Abusix.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
Dec 8, 10:51 CET

Uptime over the past 90 days. View historical uptime.

Elements - AZ Operational

90 days ago

100.0 % uptime

Today

fr-par-1 Operational

90 days ago

100.0 % uptime

Today

fr-par-2 Operational

90 days ago

100.0 % uptime

Today

fr-par-3 Operational

90 days ago

100.0 % uptime

Today

nl-ams-1 Operational

90 days ago

100.0 % uptime

Today

pl-waw-1 Operational

90 days ago

100.0 % uptime

Today

nl-ams-2 Operational

90 days ago

100.0 % uptime

Today

Elements - Products Partial Outage

90 days ago

99.09 % uptime

Today

Instances Operational

90 days ago

95.62 % uptime

Today

BMaaS Operational

90 days ago

100.0 % uptime

Today

Object Storage Degraded Performance

90 days ago

99.08 % uptime

Today

C14 Cold Storage Partial Outage

90 days ago

90.02 % uptime

Today

Kapsule Degraded Performance

90 days ago

99.94 % uptime

Today

DBaaS Operational

90 days ago

100.0 % uptime

Today

LBaaS Operational

90 days ago

100.0 % uptime

Today

Container Registry Degraded Performance

90 days ago

100.0 % uptime

Today

Domains Operational

90 days ago

100.0 % uptime

Today

Elements Console Operational

90 days ago

100.0 % uptime

Today

IoT Hub Operational

90 days ago

100.0 % uptime

Today

Account API Operational

90 days ago

100.0 % uptime

Today

Billing API Operational

90 days ago

100.0 % uptime

Today

Functions and Containers Operational

90 days ago

100.0 % uptime

Today

Block Storage Operational

90 days ago

100.0 % uptime

Today

Elastic Metal Operational

90 days ago

99.99 % uptime

Today

Apple Silicon M1 Operational

90 days ago

99.83 % uptime

Today

Dedibox - Datacenters Under Maintenance

90 days ago

99.85 % uptime

Today

DC2 Operational

90 days ago

99.44 % uptime

Today

DC3 Under Maintenance

90 days ago

100.0 % uptime

Today

DC5 Operational

90 days ago

99.97 % uptime

Today

AMS Operational

90 days ago

100.0 % uptime

Today

Dedibox - Products Operational

90 days ago

99.95 % uptime

Today

Dedibox Operational

90 days ago

99.88 % uptime

Today

Hosting Operational

90 days ago

99.89 % uptime

Today

SAN Operational

90 days ago

100.0 % uptime

Today

Dedirack Operational

90 days ago

100.0 % uptime

Today

Dedibackup Operational

90 days ago

100.0 % uptime

Today

Dedibox Console Operational

90 days ago

100.0 % uptime

Today

Domains Operational

90 days ago

100.0 % uptime

Today

RPN Operational

90 days ago

99.89 % uptime

Today

Miscellaneous Operational

90 days ago

100.0 % uptime

Today

Excellence Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[DB] Infrastructure upgrade - PostgreSQL Jul 7, 07:00-09:00 CEST

Our Database team is scheduling an infrastructure upgrade on PostgreSQL RDB instances. This maintenance deploy the latest PostgreSQL minor version: 14.4, 13.7, 12.11, 11.16 and 10.21.
We expect a short downtime on both classic and HA databases.
All instances will be updated progressively in a 2-hours window.

Impact: A few seconds downtime on HA RDB instances. ~1min downtime on standalone RDB instances.
Posted on Jun 28, 15:25 CEST

[DC4] Network maintenance - router configuration update Jul 7, 09:30-11:00 CEST

We need to change the BGP/OSPF configuration on one of our routers in DC4.
Object restorations from C14 Cold Storage will be on hold for about 30 minutes during this intervention.

The maintenance will last from 09:30 to 11:00 (local time) and will not impact other products.
Posted on Jun 21, 17:36 CEST

Past Incidents

Jul 6, 2022

No incidents reported today.

Jul 5, 2022

[DC3] Switch issue in DC3 Room 4-3 Rack E18

Resolved - This incident has been resolved.
Jul 5, 19:44 CEST

Identified - We have detected both the public and RPN switch are down in DC3 Room 4-3 Rack E18.
Servers in that rack currently have no public or private network access and are unreachable.
Jul 5, 19:20 CEST

[DC3] Switch issue in DC3 Room 4-3 Rack E19

Resolved - This incident has been resolved.
Jul 5, 19:44 CEST

Identified - We have detected both the public and RPN switch are down in DC3 Room 4-3 Rack E19.
Servers in that rack currently have no public or private network access and are unreachable.
Jul 5, 19:21 CEST

[DC3] Switch issue in DC3 Room 4-3 Rack C19

Resolved - This incident has been resolved.
Jul 5, 19:38 CEST

Update - The public switch is back online, RPN is still unavailable at this time.
Jul 5, 19:35 CEST

Identified - We have detected both the public and RPN switch are down in DC3 Room 4-3 Rack C19.
Servers in that rack currently have no public or private network access and are unreachable.
Jul 5, 19:22 CEST

[DC3] Switch issue in DC3 Room 4-3 Rack C20

Resolved - This incident has been resolved.
Jul 5, 19:34 CEST

Identified - We have detected the public switch is down in DC3 Room 4-3 Rack C20.
Servers in that rack currently have no public network access.
Jul 5, 19:23 CEST

[DC3] Switch issue in DC3 Room 4-4 Rack B3

Resolved - This incident has been resolved.
Jul 5, 17:21 CEST

Investigating - We have detected both the public and RPN switch are down in DC3 Room 4-4 Rack B3.
Servers in that rack currently have no public or private network access and are unreachable.
Jul 5, 16:53 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack F7

Resolved - This incident has been resolved.
Jul 5, 13:15 CEST

Investigating - We have detected a switch down in DC3 Room 4-6 Rack F7.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 13:07 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack F11

Resolved - This incident has been resolved.
Jul 5, 13:15 CEST

Identified - We have detected a switch down in DC3 Room 4-6 Rack F11.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 13:14 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack F3

Resolved - This incident has been resolved.
Jul 5, 13:06 CEST

Identified - We have detected a switch down in DC3 Room 4-6 Rack F3.
Servers in that rack currently have no public network access and are unreachable
Jul 5, 12:57 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack E17

Resolved - This incident has been resolved.
Jul 5, 12:56 CEST

Identified - We have detected a switch down in DC3 Room 4-6 Rack E17.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 12:37 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack C14

Resolved - This incident has been resolved.
Jul 5, 12:08 CEST

Investigating - We have detected a switch down in DC3 Room 4-6 Rack C14.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 11:39 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack C12

Resolved - This incident has been resolved.
Jul 5, 12:08 CEST

Investigating - We have detected a switch down in DC3 Room 4-6 Rack C12.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 11:52 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack B7

Resolved - This incident has been resolved.
Jul 5, 10:57 CEST

Investigating - We have detected a switch down in DC3 Room 4-6 Rack B7.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 10:46 CEST

[DC3] Switch issue in DC3 Room 4-6 Rack A12

Resolved - This incident has been resolved.
Jul 5, 10:33 CEST

Investigating - We have detected a switch down in DC3 Room 4-6 Rack A12.
Servers in that rack currently have no public network access and are unreachable.
Jul 5, 10:32 CEST

Jul 4, 2022

[DC2] Switch issue in DC2 Room 101 Rack G28

Resolved - This incident has been resolved.
Jul 4, 09:03 CEST

Update - Our Network team is still investigating the issue. We will get back to you as soon as we have more update.
Jul 1, 10:19 CEST

Investigating - We have detected a switch down in DC2 Room 101 Rack G28
Servers in that rack currently have no public network access and are unreachable.
Jul 1, 09:13 CEST

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

Switch issue in DC3 Room 4-4-6 Rack A13

Resolved - This incident has been resolved.
Jul 1, 10:17 CEST

Update - The issue has been forwarded to our team for resolution
Jul 1, 09:09 CEST

Investigating - We have detected a switch down in DC3 Room 4-4-6 Rack A13
Servers in that rack currently have no public network access and are unreachable.
Jul 1, 09:07 CEST

Jun 30, 2022

[DC3] Alimentation modification on TDHQ room 4-6

Completed - The scheduled maintenance has been completed.
Jun 30, 19:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:00 CEST

Scheduled - As part of the preparatory work, we are going to carry out an alimentation modification of racks listed below.

The electrical load of your computer racks supplied by electrical chain C (TDHQ with blue label), will be switched to the second electrical chain of the computer rack during the modification.

At the end of intervention the computer rack will have recovered two alimentations.

The list of the impacted racks:

A07, A11, A13, A17, A19
B10, B14
C01, C05, C09, C11
D15, D16, D17, D18, D19
E05, E06, E08, E09, E10, E14
Jun 10, 13:46 CEST

[DC3] Switch issue in DC3 Room 4-4-6 Rack A19

Resolved - This incident has been resolved.
Jun 30, 16:58 CEST

Identified - The switch is being replaced by our datacenter team.
Jun 30, 16:35 CEST

Investigating - We have detected a switch down in DC3 Room 4-4-6 Rack A19
Servers in that rack currently have no public network access and are unreachable.
Jun 30, 16:30 CEST

[DC3] Switch issue in DC3 Room 4-4-6 Rack A9

Resolved - This incident has been resolved.
Jun 30, 14:24 CEST

Identified - The switch is being replaced by our datacenter team.
Jun 30, 14:15 CEST

Investigating - We have detected a switch down in DC3 Room 4-4-6 Rack A9
Servers in that rack currently have no public network access and are unreachable.
Jun 30, 14:11 CEST

[DC3] Switch issue in DC3 Room 4-4-6 Rack A7

Resolved - This incident has been resolved.
Jun 30, 11:46 CEST

Identified - The switch is being replaced by our datacenter team.
Jun 30, 11:09 CEST

Investigating - We have detected a switch down in DC3 Room 4-4-6 Rack A7
Servers in that rack currently have no public network access and are unreachable.
Jun 30, 11:08 CEST

[DC3] Switch issue in DC3 Room 4-4-6 Rack B6

Resolved - The switch is now back online, public connectivity is restored to servers in the rack.
Jun 30, 01:01 CEST

Investigating - We have detected a switch down in DC3 Room 4-4-6 Rack B6
Servers in that rack currently have no public network access and are unreachable.
Jun 29, 23:59 CEST

Jun 29, 2022

Jun 28, 2022

[Webhosting] PHP 5.6 down on Pf 44

Resolved - The 5.6 version of PHP was not working anymore on Pf44.
All the customers' websites hosted on this platform were not reachable and showing an "internal server" error page.
The issue was promptly identified and solved after a few mintutes.
Jun 28, 10:19 CEST

Jun 27, 2022

[Kapsule] ETCD maintenance operation

Resolved - Today between 12:30 and 13:00, we have performed a maintenance operation, to update some configurations of our ETCD servers. It is possible that some nodes were set to "NotReady", due to an authentication problem.

The problem is now solved. Feel free to reach our support team if need.
Jun 27, 12:30 CEST

Jun 26, 2022

[DC3] Switch issue in DC3 Room 4-4-6 Rack A

Resolved - This incident has been resolved.
Jun 26, 09:58 CEST

Investigating - We have detected a switch down in DC3 Room 4-4-6 Rack A
Servers in that rack currently have no public network access and are unreachable.

Our Network team is investigating.
Jun 25, 21:16 CEST

Jun 25, 2022

Jun 24, 2022

No incidents reported.

Jun 23, 2022

[S3] Public IPv4 S3 endpoint down

Resolved - This incident has been resolved.
Jun 23, 12:37 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 15:10 CEST

Investigating - We are currently experiencing an issue with the public IPv4 of the S3 endpoint on nl-ams only. Our team is currently working on it.
Jun 16, 14:51 CEST

[Infrastructure] Heat wave monitoring

Resolved - The heat is now considered as tolerable, we will reopen a status later if necessary.
Jun 23, 12:37 CEST

Monitoring - Our product and datacenter teams are mobilized to monitor our infrastructures.
This status will be updated should any event be caused by the current heat wave.

There is no impact on any service at the moment, systems are all properly cooled.
Jun 16, 16:34 CEST

[Elements] S3 can be instable due to heatwave

Resolved - This incident has been resolved.
Jun 23, 12:36 CEST

Monitoring - Our engineering team found the source of the anomaly and deployed a fix at their level.
They are now monitoring the situation.
Jun 18, 15:50 CEST

Investigating - Some increase in tail latency and some occasional 5xx might happen.
Our engineering team is already working on the situation in the datacenter and is taking action as soon as possible.

We will get back to you as soon as we have a feedback on the situation.
Jun 18, 13:48 CEST

[Maintenance] Webhosting platform unavailability

Resolved - The last platform (1004) is now back online and fully operational. Thank you for your patience and sorry for the extra inconvenience.
Jun 23, 12:27 CEST

Update - Maintenance is completed on platforms 1005 and 1006 but we ran into an unexpected issue on 1004.

Our team is still working on the issue to resolve it as quickly as possible, as soon as we have more information, we will update this status directly to keep you informed.

Thank you for your patience!
Jun 23, 10:14 CEST

Update - We are continuing to investigate this issue.
Jun 21, 09:42 CEST

Investigating - In the continuity of the improvement of our Webhosting services, our platforms ( 1004, 1005, 1006 ) will be unavailable on June 23rd from 9:00 am (Paris time) to 9:10 am, to allow our teams to update the platforms.
Jun 20, 13:36 CEST

[DC2] Router issue in DC2 Room 101

Resolved - This incident has been resolved.
Jun 23, 11:42 CEST

Update - Now only one switch is still not recovering, so our team still continues to work on it :

H22 block E
Jun 23, 10:50 CEST

Identified - The maintenance is complete and most servers are back online except for those one :

N14 block K
N14 block N
G22 block J
G22 block M
G32 block F
G33 block C
H22 block E

Our team is still working on it to restore full access to it.
Jun 23, 10:41 CEST

Update - A maintenance operation will take place on the affected router on Thursday, June 23, 2022 starting at 9:00 am to fix the situation.
Lost of public connectivity are expected during the maintenance.
Jun 22, 18:34 CEST

Investigating - Our network teams have detected an anomaly on the router located in DC2, room 101
This may affect the connectivity of the dedicated boxes in racks N13 to N18, G20 to G37 and H20 to H22 in room 101 of DC2.

Our teams are actively working to stabilize this as soon as possible, we will keep you informed of any developments on this status as needed
Jun 21, 18:19 CEST

Jun 22, 2022

Unresolved incident: [Elements] Performance issues on Multi-AZ Object Storage buckets.

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