All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
DC3 - Semi-Annual Refrigeration Units Maintenance

We will do the semi-annual maintenance of the chillers.

The operation will have no impact on your equipments housed in our DC

START: Monday 26-Aug-2019 0600Z 0800LT

END: Wednesday 04-Sept-2019 1530Z 1730LT

RPN AMS1/DC3

Preventive maintenance over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from September 13, 2019 at 11:00 pm UTC to September 14th, 2019 at 6:00 am UTC. The expected Impact length is 19 hours at the maximum, during the maintenance window

Impact : Downtime on the RPN network between AMS1 and DC3

Start : 13-Sept-2019 2100Z 2300LT

It will last : 19 hours

DC3 - Annual maintenance of UPS

We will do the annual maintenance of the inverters of electrical chains A, B, C and D.

The operation will have no impact on your equipments housed in our DC

START: Monday 16-Sept-2019 0630Z 0830LT Electrical chain A

END: Friday 20-Sept-2019 1530Z 1730LT

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

Past Incidents

Saturday 24th August 2019

No incidents reported

Friday 23rd August 2019

No incidents reported

Thursday 22nd August 2019

Console Credit card payment/update blocked

An issue has been detected with our billing system, as of now it is impossible to add a new card, update an existing card, or pay by credit card. This issue therefore impacts service renewals and new orders.

Next update 08.22.19 1630Z (1830LT)

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08.22.19 1630Z (1830LT)

The issue has been resolved and payments are now available again

08.22.19 1530Z (1730LT)

The issue is currently being investigated.

08.22.19 1430Z (1630LT)

Issue has been escalated to the billing team.

Wednesday 21st August 2019

No incidents reported

Tuesday 20th August 2019

AMS - Upgrade IP transit, scheduled 4 days ago

We will perform maintenance on our AMS Network. Maintenance window is from 20th August 2019 at 09:30 pm UTC to 20th August 2019 at 11:00 am UTC.

Impact : No impact is expected.

Start : 20-Aug-2019 0730Z 0930LT
END : 20-Aug-2019 0930Z 1130LT

Monday 19th August 2019

No incidents reported

Sunday 18th August 2019

AMS1 Network Routing issue on a9k-pni-1.ams1

Due to previous fiber outage (see https://status.scaleway.com/incident/468), we modified some routing inside our backbone.
But something we did not expect happened starting on Sun Aug 18 09:35:49.367 UTC, it has then been fixed at Sun Aug 18 15:08:52.508 UTC.

Possible affected AS in the path :

  • AS48237 / Mobily
  • AS16265 / LeaseWeb
  • AS9002 / RETN
  • AS20764 / RasCom
  • AS28917 / Fjord
  • AS205801 / SynaLab
  • AS43727 / Kwant Telecom
Global Backbone Fiber provider incident on 6x100G links

Our teams have been alerted that one of our Fiber provider is currently facing an outage on 6 different 100G links we are using between AMS1 and PAR1.
We have isolated traffic to avoid saturation as much as possible.
Some customers might observe lower bandwidth or increased latency for certain destinations.

We will update this status as soon as we have additional details from them.

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18/08/19 1400Z (1600LT)

Backups WDM links over another Fiber path are up for 6x100G since - Aug 18 12:47:21.637 UTC -
During rollback on traffic offload, we had an issue in a procedure that lead to some flaps between AMS1 and PAR1.
These flaps could be seen by some drops / latencies between - Aug 18 13:42 UTC - and - Aug 18 13:46 UTC -
We are waiting the RFO from the provider and we will rollback to previous fiber path when it will be fixed.

18/08/19 1100Z (1300LT)

Things got better now.
By this moment no major saturation anymore but we are still monitoring and ready to act in case of instability.

18/08/19 0900Z (1100LT)

Network team acknowledged the issue.
We have contacted our network provider and awaiting updates.