All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[Paris core router bb1.dc3] Router upgrade

Location : Paris - core router bb1.dc3

We are planning to upgrade the router firmware to the latest recommended by Cisco. The maintenance will be done in 2 steps to prepare the upgrade and then to apply.

Impact : This might lead to rerouting / latencies during the maintenance window. All Paris DCs are impacted.

Preparation : 23-Jul-2019 0400Z (0600LT) - duration 2h
Full upgrade : 24-Jul-2019 0200Z (0400LT) - duration 5h
DC3 - Semi-Annual Refrigeration Units Maintenance

We will carry out the semi-annual maintenance of the refrigeration units.

No impact is expected.

Start : 23-Aug-2019 0600Z 0800LT

Start : 03-Sept-2019 0600Z 0800LT

TGBT C – DRC control relays replacement

Following a fault on TGBT C DRC control observed on June 12 and the fault identification on June 18 we will replace the PLC control relays and carry out a load test to confirm the installation is fully operational.

impacts: This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start : 19-August-2019 1200Z (1400LT)

Duration: 4 hours

Past Incidents

Friday 19th July 2019

No incidents reported

Thursday 18th July 2019

No incidents reported

Wednesday 17th July 2019

[Console and API] Update: Maintenance on Instances control plane, scheduled 2 days ago

We are going to perform a maintenance on the control plane of the PAR1 AZ. The control plane is all the components that are used by the API and the console to manage the instances. During that maintenance, the actions related to instances (start, stop, reboot, snapshot, etc.) can experience a delay.

The running instances are not impacted and will continue to run normally. Start : 17-Jul-2019 1200Z 1400LT

Duration : 120 minutes

Compute Nodes Some C2 instances unreachable / stuck in transient state

We recently noticed that multiple C2 instances were unreachable and/or stuck in a transient state.
Issue is currently being reviewed and we will update this status as soon as we have additional details to share.

Thank you for your patience.

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17/07/19 1730Z (1930LT)

Most instances are now back online.
Our teams are still working on a few instances that are still not available, nor will you be able to restart them.
Status will be updated when fully fixed.

17/07/19 1330Z (1530LT)

Issue has been identified, our product team is currently working on a fix.
More details will be shared as soon as possible.

18/07/19 0830Z (1030LT)

The issue has been solved, concerned instances are now back online.

Tuesday 16th July 2019

No incidents reported

Monday 15th July 2019

No incidents reported

Sunday 14th July 2019

No incidents reported

Saturday 13th July 2019

No incidents reported