Scaleway Status

Scaleway

[Webhosting][Classic] Some MYSQL servers are unreachable

Investigating - We are currently investigating on an access error on one of our mysql server.
Feb 01, 2023 - 09:57 CET

[DC5] Hot air recycling audit in room 1

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2023 - 08:00 CET

Scheduled - We are going to work in the “air mixing” room of computer room 1 to carry out hot air recycling tests in order to optimize the operation of the installations.

The work will only take place in the air mixing room and not in the computer room.

Our service provider will be accompanied by Scaleway personnel during the work near your equipment in order to avoid any incident.

Therefore, no impact on your equipment is expected.

[Webhosting][Classic] Sending mail unavailable 535 error

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 2023 - 17:21 CET

Update - Some customers are also experiencing a 503 while trying to connect to our webmail.
Our product team is working on the issue.
Jan 31, 2023 - 15:58 CET

Investigating - We are investigating about the error encountered when sending a mail. Returning an error 535
Jan 31, 2023 - 14:41 CET

[OBJECT STORAGE] Hive migration on pl-waw

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 2023 - 09:00 CET

Scheduled - A migration is planned to migrate all buckets in Warsaw Region to the new Hive backend.

Organizations are split in batches, check out your support tickets to know if your buckets are concerned by the migration, and your batch number. The timestamps are set in UTC+1.

The list of batches are :

Batch 1 : from Jan, 30th at 9am to Jan, 31th at 6pm
Batch 2 : from Jan, 31th at 9am to Feb, 1st at 6pm
Batch 3 : from Feb, 1st at 9am to Feb, 2nd at 6pm
Batch 4 : from Feb, 2nd at 9am to Feb, 3rd at 6pm
Batch 5 : from Feb, 3rd at 9am to Feb, 4th at 6pm
Batch 6 : from Feb, 6th at 9am to Feb, 7th at 6pm
Batch 7 : from Feb, 7th at 9am to Feb, 8th at 6pm
Batch 8 : from Feb, 8th at 9am to Feb, 9th at 6pm
Batch 9 : from Feb, 9th at 9am to Feb, 10th at 6pm
Batch 10 : from Feb, 10th at 9am to Feb, 11th at 6pm

[REGISTRY] Issues concerning resources availability in API

Update - Issues concerning image availabilities in the API, in fact customers may have to wait a few hours before they can see the image in the Registry API. Images push/pull from a Docker client or equivalent are not affected.
Jan 30, 2023 - 07:35 CET

Identified - Our product team is working on a fix
Jan 30, 2023 - 07:20 CET

Investigating - Issues concerning push delays, in fact customers have to wait a few hours before they can see or pull images from the register.

We are currently investigating about this issue.
Jan 27, 2023 - 09:44 CET

[DC3] Public switch down on DC3 room S46 rack B16

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 2023 - 15:04 CET

Identified - Server in rack S46-B16, are currently unreachable because of a public switch down in this rack since 1:16 UTC.
Our network team is currently working on it.
Jan 27, 2023 - 14:26 CET

[Elements] Functions and Containers logs issues

Update - Our product team is still working on the issue.
Jan 16, 2023 - 11:14 CET

Investigating - Some clients may not be able to retrieve their serverless functions or containers logs: new logs may not appear or be late.
We're currently investigating. Sorry about the inconvenience.
Dec 09, 2022 - 10:47 CET

Uptime over the past 90 days. View historical uptime.

Elements - AZ Under Maintenance

90 days ago

98.75 % uptime

Today

fr-par-1 Operational

90 days ago

99.75 % uptime

Today

fr-par-2 Operational

90 days ago

100.0 % uptime

Today

fr-par-3 Operational

90 days ago

100.0 % uptime

Today

nl-ams-1 Operational

90 days ago

94.05 % uptime

Today

pl-waw-1 Under Maintenance

90 days ago

100.0 % uptime

Today

nl-ams-2 Operational

90 days ago

98.72 % uptime

Today

Elements - Products Degraded Performance

90 days ago

99.61 % uptime

Today

Instances Operational

90 days ago

99.76 % uptime

Today

BMaaS Operational

90 days ago

100.0 % uptime

Today

Object Storage Under Maintenance

90 days ago

100.0 % uptime

Today

C14 Cold Storage Operational

90 days ago

100.0 % uptime

Today

Kapsule Operational

90 days ago

99.99 % uptime

Today

DBaaS Operational

90 days ago

100.0 % uptime

Today

LBaaS Operational

90 days ago

99.75 % uptime

Today

Container Registry Degraded Performance

90 days ago

96.76 % uptime

Today

Domains Operational

90 days ago

100.0 % uptime

Today

Elements Console Operational

90 days ago

100.0 % uptime

Today

IoT Hub Operational

90 days ago

100.0 % uptime

Today

Account API Operational

90 days ago

100.0 % uptime

Today

Billing API Operational

90 days ago

100.0 % uptime

Today

Functions and Containers Operational

90 days ago

96.74 % uptime

Today

Block Storage Operational

90 days ago

99.97 % uptime

Today

Elastic Metal Operational

90 days ago

99.98 % uptime

Today

Apple Silicon M1 Operational

90 days ago

100.0 % uptime

Today

Private Network Operational

90 days ago

100.0 % uptime

Today

Dedibox - Datacenters Under Maintenance

90 days ago

98.77 % uptime

Today

DC2 Operational

90 days ago

97.68 % uptime

Today

DC3 Operational

90 days ago

98.66 % uptime

Today

DC5 Under Maintenance

90 days ago

99.97 % uptime

Today

AMS Operational

90 days ago

98.77 % uptime

Today

Dedibox - Products Degraded Performance

90 days ago

98.95 % uptime

Today

Dedibox Degraded Performance

90 days ago

99.2 % uptime

Today

Hosting Operational

90 days ago

92.49 % uptime

Today

SAN Operational

90 days ago

99.99 % uptime

Today

Dedirack Operational

90 days ago

100.0 % uptime

Today

Dedibackup Operational

90 days ago

100.0 % uptime

Today

Dedibox Console Operational

90 days ago

100.0 % uptime

Today

Domains Operational

90 days ago

100.0 % uptime

Today

RPN Operational

90 days ago

99.97 % uptime

Today

Miscellaneous Operational

90 days ago

99.8 % uptime

Today

Excellence Operational

90 days ago

99.8 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[CHAT] Elements livechat access and creation unavaibility Feb 2, 2023 01:30-01:40 CET

Update - We will be undergoing scheduled maintenance during this time.
Dec 12, 2022 - 14:36 CET

Scheduled - On February 2nd 2023, our livechat platform will be unavailable for 10 minutes starting at 01.30 AM UTC+1. It should only last for 10 minutes and will prevent livechat creation and access. All systems will be back online at the end of the maintenance.
Dec 02, 2022 - 10:36 CET

[PAR1] Planned updates Feb 7, 2023 06:00-08:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 2023 - 14:45 CET

Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on PAR-1
Jan 24, 2023 - 14:42 CET

[DC5] Hot air recycling audit in room 7 Feb 8, 2023 08:00 - Feb 9, 2023 20:00 CET

We are going to work in the “air mixing” room of computer room 7 to carry out hot air recycling tests in order to optimize the operation of the installations.

The work will only take place in the air mixing room and not in the computer room.

Our service provider will be accompanied by Scaleway personnel during the work near your equipment in order to avoid any incident.

Therefore, no impact on your equipment is expected.
Posted on Jan 27, 2023 - 10:03 CET

[DC5] Switching off the TGBT 8.2 (Main Switchboard) for the installation of a new power cable Feb 8, 2023 08:00-12:00 CET

As part of our thermographic checks, we identified abnormal overheating of a connection between the UPS bypass and the TGHQ.

In order to resolve this anomaly, we are going to replace this connection.

This requires the powering down of the technical room 8.2 and will impact one of the electrical supply of the racks in room 7 and 8.

The equipment will be powered by a single power feed for the duration of the intervention, from 8:00 a.m. to 12:00 p.m. on 23/02/08.

In the event of an Utility power loss during this period, the second power feed will remain powered since it is UPS and generator backed up.

The risk is mainly on the power supply of the equipment in production at the rack level
Posted on Jan 20, 2023 - 10:45 CET

[DC5] Maintenance in room 1 Feb 8, 2023 09:00 - Feb 15, 2023 09:00 CET

Installation of fire extinguishing material will take place in room 1.
This operation will be performed under watch of Scaleway staff at all time.
No impact on services is to be expected.
Posted on Jan 24, 2023 - 10:54 CET

[DC5] Hot air recycling audit in room 2 Feb 15, 2023 08:00 - Feb 16, 2023 20:00 CET

We are going to work in the “air mixing” room of computer room 2 in order to carry out hot air recycling tests in order to optimize the operation of the installations.

The work will only take place in the air mixing room and not in the computer room.

Our service provider will be accompanied by Scaleway personnel during the work near your equipment in order to avoid any incident.

Therefore, no impact on your equipment is expected.
Posted on Jan 27, 2023 - 10:09 CET

Past Incidents

Feb 1, 2023

[Webhosting][Classic] Some MYSQL servers are unreachable

Resolved - This incident has been resolved.
Feb 1, 09:58 CET

Investigating - Some customers may encounter the below error while trying to reach their MySQL database :
- mysqli::real_connect(): (HY000/2006): MySQL server has gone away
Our engineers are currently investigating this issue.
Jan 30, 22:19 CET

[Webhosting][Classic] MYSQL server is unreachable

Resolved - This incident has been resolved.
Feb 1, 09:43 CET

Investigating - We are investigating on an issue of unreachable database server
Feb 1, 09:43 CET

Jan 31, 2023

[BILLING] Purchase orders fail

Resolved - This incident has been resolved.
Jan 31, 17:26 CET

Update - We are continuing to investigate this issue.
Jan 31, 15:45 CET

Investigating - Customer are unable to order Monthly Elastic Metal and domains.
We are investigating the issue and will update this page accordingly.
Jan 31, 15:27 CET

[FR-PAR-1] - Load Balancer backend unreachable

Resolved - This incident has been resolved.
Jan 31, 17:22 CET

Monitoring - The incident is mitigated. The impacted LBs can now reach their backend servers.
We identified the reason those LBs lost their IP address, but we still have to dig a little bit and make some tests to clearly identify the root cause and fix it.
Jan 6, 12:03 CET

Investigating - The Load Balancer backend is currently unreachable on PAR1.

Our engineers are currently investigating the situation
Jan 5, 18:46 CET

[HOSTING] Mail Issue

Resolved - This incident has been resolved.
Jan 31, 17:21 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 11:37 CET

Investigating - Our SMTP service on Webhosting is currently down.

All platforms are concerned.

Our engineers are currently investigating.
Jan 25, 10:21 CET

[WEBHOSTING][CLASSIC] webmail is unreachable (error 503)

Resolved - This incident has been resolved.
Jan 31, 14:38 CET

Monitoring - A fix has been implemented, we are monitoring currently.
We apologize for the situation.
Jan 31, 10:44 CET

Investigating - We are currently investigating on an issue on the webmail interface
https://webmail.online.net/ returns an error 503
Jan 31, 09:24 CET

[AMS1] Planned updates

Completed - The scheduled maintenance has been completed.
Jan 31, 08:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 14:48 CET

Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on nl-ams-1
Jan 24, 14:11 CET

Jan 30, 2023

[DC2] Switch down in DC2 Room 101 Rack R2

Resolved - This incident has been resolved
Jan 30, 18:15 CET

Investigating - All servers connected to it are unreachable.
We are currently in the process of verifying this.
Jan 30, 17:56 CET

[AMS] There was no ipv6 connectivity for some instances in ams1

Resolved - For some Instances in ams1 didn't have ipv6 connectivity for about 24 hours.

Impacted clusters: cl21, cl22, cl23, cl24, cl25, cl26

This has been resolved on our side.
Jan 30, 15:00 CET

[RPN] Switch down in DC3 room 4 bay 4 rack 11

Resolved - The switch has been replaced and reconfigured.
Now everything is back to normal.
Jan 30, 13:12 CET

Investigating - RPN device Room 4, module 4, rack B11 is down, we are investigating this issue
Jan 30, 09:15 CET

Jan 29, 2023

[Support] - Phone unavailable January 29th, 2023 for an hour

Completed - The scheduled maintenance has been completed.
Jan 29, 08:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 07:01 CET

Scheduled - Dear customers,
We would like to inform you that we will be performing system maintenance on January 29th, 2023 from 6:00 UTC to 7:00 UTC. During this time, phone calls will not be accessible. However, our support team will still be available to assist you via ticket. We apologize for any inconvenience this may cause and we are working to ensure a smooth transition.
Thank you for your understanding.
Sincerely,
Jan 23, 16:28 CET

Jan 28, 2023

No incidents reported.

Jan 27, 2023

[WEBHOSTING] Blacklist Abusix

Resolved - This incident has been resolved.
Jan 27, 11:11 CET

Update - We have identified that the IP adress of our outbound SMTP services used by our Cloud offers has been blacklisted by Free.

Our trust & Safety team is working on the issue.
Dec 26, 17:42 CET

Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Cloud offers has been blacklisted by Abusix.
Dec 16, 12:05 CET

Jan 26, 2023

[DC3] Network device rebooted last night for an unexpected reason

Resolved - This incident has been resolved.
Jan 26, 09:39 CET

Investigating - this network device rebooted last night for an unexpected reason in DC3 room: 46 rack: E16 during 5min
Jan 26, 09:39 CET

Jan 25, 2023

Jan 24, 2023

[CONSOLE] Console Error when filling postal address

Resolved - This incident has been resolved.
Jan 24, 10:34 CET

Investigating - An "invalid argument(s):address_postal_code is required" error would appear when you fill in the address.
We are currently investigating on the issue.
Jan 24, 09:03 CET

[PAR2][WAW1] Planned updates

Completed - The scheduled maintenance has been completed.
Jan 24, 09:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:00 CET

Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on FR-PAR-2 and PL-WAW-1.
Jan 17, 00:15 CET

Jan 23, 2023

[AMS] - A switch rebooted in ams room h2 rack fj17

Resolved - This incident has been resolved.
Jan 23, 17:12 CET

Identified - One of our switch in AMS in room H2 and rack FJ17 has rebooted for unexpected reason.
Our team is currently investigating on this issue.
Jan 23, 16:52 CET

[DC2] - Power outtage on a switch rack room 101 rack 17

Resolved - The switch is back in production, with the intervention of our team
Jan 23, 15:16 CET

Investigating - We detected a power outage on a switch in DC2 room 101 bay 17.
Servers in that rack have no public network
Jan 23, 14:45 CET

[HOSTING]-Mail Issue

Resolved - Incident resolved
Jan 23, 13:19 CET

Monitoring - A fix has been made on our SMTP, we are currently monitoring the situation
Jan 23, 13:07 CET

Investigating - Our SMTP service on Webhosting is currently down.

All platforms are concerned.

Our engineers are currently investigating.
Jan 23, 12:30 CET

[AMS2][WAW2] Planned updates

Completed - Maintenances have processed properly and are now completed.
Jan 23, 08:43 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 CET

Scheduled - Following a planned update, customers may encounter some error 500 while calling our API on NL-AMS-2 and PL-WAW-2.
Jan 17, 00:13 CET

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

[AMS] Block Storage cluster unstable

Resolved - This incident has been resolved.
Jan 19, 17:59 CET

Update - Some of our users reported a glitch in block storage cluster. RDB users are also impacted.
We are currently investigating this issue.
Jan 19, 16:16 CET

Investigating - We are currently investigating this issue.
Jan 19, 16:15 CET

[ELASTIC METAL]-Elastic Metal switch crash in par2dc5 room 7 rack C59

Resolved - The replacement of the switch has been well done, everything is working well now
Jan 19, 15:27 CET

Monitoring - A kernel panic occurred at par2dc5-net-f07lf55.dc5 crashed twice and restarted since January 18 at 20:10 UTC

The switch will be replaced this afternoon 14:00 UTC

The network will be unavailable on your server for one hour maximum.
Jan 19, 10:24 CET

[DC5] Fire extinguishing installation work from 19/01 to 27/01

Completed - The scheduled maintenance has been completed.
Jan 19, 09:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 08:00 CET

Scheduled - We are going to work in your computer room 7 to install water mist fire extinguishing pipes (installation of stainless steel
tubes without cutting in the room).
The work will take place in the computer room 7 as well as in the technical shaft (above the datahall).
The workers will be accompanied by Scaleway staff during the work near your equipment in order to avoid any incident.
Therefore, no impact on your equipment is expected.
Jan 6, 09:52 CET

Jan 18, 2023

No incidents reported.

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