Scaleway
[Webhosting] cPanel platform #1005 unavailability
Monitoring - Our product team has fixed the platform, services are now available.
We are monitoring the platform's stability, and will then close this status.
Aug 10, 08:43 CEST
Investigating - Our cPanel platform #1005 is currently unavailable, all services on this platform are impacted.

The product team has been notified of the issue and is actively working to resolve it.
We will update this status as soon as we have more information.

Thank you in advance for your patience and cooperation!
Aug 10, 07:55 CEST
[Webhosting] cPanel platform #1004 unavailability
Monitoring - Our product team has fixed the platform, services are now available.
We are monitoring the platform's stability, and will then close this status.
Aug 10, 08:43 CEST
Investigating - Our cPanel #1004 platform is unavailable again, all services on this platform are impacted.

The product team has been notified of the issue and is actively working to resolve it.
We will update this status as soon as we have more information.

Thank you in advance for your patience and cooperation!
Aug 10, 07:50 CEST
Monitoring - Our product team has fixed the platform, services are now available.
We are monitoring the platform's stability, and will then close this status.
Aug 8, 11:54 CEST
Identified - Our cPanel platform #1004 is currently unavailable, all services on this platform are impacted.

The issue has already been identified, our product team is working on it.
We will update this status as soon as we have more information, thank you.
Aug 8, 11:27 CEST
[K8S] Clusters unavailable at AMS
Monitoring - The root cause has been identified and handled, our product team is monitoring the situation.
Aug 5, 15:00 CEST
Investigating - Following a technical issue last night, some clusters are currently unusable at AMS.
Our engineering team is currently working on this topic
Aug 5, 10:27 CEST
[Webhosting] Some databases are down
Monitoring - We are not experiencing any further issue, but will keep actively monitoring this issue for some time.
Aug 5, 17:44 CEST
Update - After further investigation, we have decided to put all the impacted databases available in your FTP space of your webhosting. It is available both zipped and unzipped so you can recover all or select the needed tables. Do not hesitate to contact our team if you are impacted by the issue and need assistance regarding it.
Aug 4, 17:02 CEST
Identified - The Webhosting team has detected an anomaly in some of the platform's databases that has impacted access to our clients' sites and is currently working on a fix.

If you are concerned by this anomaly, we invite you to open an incident ticket with our technical support.
Aug 2, 12:11 CEST
Monitoring - Our webhosting team found the source of the anomaly and implemented a fix, the situation is back to normal now.
Nevertheless, we continue monitoring the situation.
Aug 1, 18:37 CEST
Investigating - All websites using PHP 7.3 are now done showing the following message :

“Error establishing a database connection”

Our engineering team is already assessing the situation at this time and we will let you know about any further updates
Jul 30, 13:54 CEST
[Instance] Instabilities on GPU-3070-S instances
Investigating - Customers can encounter some instabilities on our GPU-3070-S instances, investigation are in progress.
Jul 29, 14:10 CEST
[DNS/DOMAINS] Zones and records edition/listing aren't available
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 10:17 CEST
Investigating - Due to a problem with the Scaleway console, the editing and listing of records and DNS zones is temporarily not accessible via the console. The DNS/Domains service remains manageable via API. Our team is currently working on it.
Jul 28, 11:44 CEST
Uptime over the past 90 days. View historical uptime.
Elements - AZ Degraded Performance
90 days ago
99.99 % uptime
Today
fr-par-1 Operational
90 days ago
100.0 % uptime
Today
fr-par-2 Degraded Performance
90 days ago
100.0 % uptime
Today
fr-par-3 Operational
90 days ago
100.0 % uptime
Today
nl-ams-1 Operational
90 days ago
100.0 % uptime
Today
pl-waw-1 Operational
90 days ago
99.98 % uptime
Today
nl-ams-2 Operational
90 days ago
100.0 % uptime
Today
Elements - Products Degraded Performance
90 days ago
99.01 % uptime
Today
Instances Operational
90 days ago
95.55 % uptime
Today
BMaaS Operational
90 days ago
100.0 % uptime
Today
Object Storage Operational
90 days ago
99.08 % uptime
Today
C14 Cold Storage Operational
90 days ago
89.68 % uptime
Today
Kapsule Operational
90 days ago
98.98 % uptime
Today
DBaaS Operational
90 days ago
99.98 % uptime
Today
LBaaS Operational
90 days ago
100.0 % uptime
Today
Container Registry Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Elements Console Operational
90 days ago
100.0 % uptime
Today
IoT Hub Operational
90 days ago
100.0 % uptime
Today
Account API Operational
90 days ago
100.0 % uptime
Today
Billing API Degraded Performance
90 days ago
100.0 % uptime
Today
Functions and Containers Operational
90 days ago
100.0 % uptime
Today
Block Storage Operational
90 days ago
100.0 % uptime
Today
Elastic Metal Operational
90 days ago
100.0 % uptime
Today
Apple Silicon M1 Operational
90 days ago
100.0 % uptime
Today
Dedibox - Datacenters Operational
90 days ago
99.58 % uptime
Today
DC2 Operational
90 days ago
98.42 % uptime
Today
DC3 Operational
90 days ago
99.94 % uptime
Today
DC5 Operational
90 days ago
99.95 % uptime
Today
AMS Operational
90 days ago
100.0 % uptime
Today
Dedibox - Products Operational
90 days ago
99.82 % uptime
Today
Dedibox Operational
90 days ago
99.58 % uptime
Today
Hosting Operational
90 days ago
99.13 % uptime
Today
SAN Operational
90 days ago
100.0 % uptime
Today
Dedirack Operational
90 days ago
100.0 % uptime
Today
Dedibackup Operational
90 days ago
100.0 % uptime
Today
Dedibox Console Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
RPN Operational
90 days ago
99.89 % uptime
Today
Miscellaneous Operational
90 days ago
100.0 % uptime
Today
Excellence Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022
[DC2] Public switch down in Room 205 205 Rack C6
Resolved - This incident has been resolved, public connectivity is now back up in that rack.
Aug 11, 18:04 CEST
Update - We are continuing to work on a fix for this issue.
Aug 11, 04:10 CEST
Identified - We are currently encountering an issue in DC2 Room 205 205 Rack C6.
The public switch of this rack is currently down, servers have no public connectivity.
Aug 11, 04:10 CEST
[Elements] Issue Switch for Instance Cluster ID 16 in FR-PAR1
Resolved - This incident has been resolved, connectivity is now back up in that rack.
Aug 11, 13:26 CEST
Investigating - A ToP of rack switch providing connectivity to Scaleway Elements Instance Cluster ID 16 in FR-PAR1 has experienced a software issue and rebooted.

Redundant architecture assured the service continuity though customers may have experienced a short (around a minute) partial packet loss between 2022 Aug 11 07:48:32 UTC and 2022 Aug 11 07:52:24 UTC
Aug 11, 11:17 CEST
Aug 10, 2022
[DC3] Public switch down in Room 4 4-6 Rack B6
Resolved - This incident has been resolved, public connectivity is now back up in that rack.
Aug 10, 10:27 CEST
Investigating - We are currently encountering an issue in DC3 Room 4 4-6 Rack B6.
The public switch of this rack is currently down, servers have no public connectivity.
Aug 10, 08:49 CEST
[DC2] Router maintenance in DC2 Room 101
Completed - The scheduled maintenance has been completed.
Aug 10, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:00 CEST
Scheduled - A maintenance is planned in DC2 to fix an underlying issue on a router.
We will need to upgrade it to apply a fix.

The list of the impacted racks are :

DC2 - Room 101 - Racks : H23, H24, H25, H26, H27, H28, H29, H30, H31, H32, H33, H34, H35, H36, H37, K31, K32, K33, K34, K35, K36

It will impact the rack with a loss of public network and IPMI during the time window. We expect a maximum of 2 hours of unavailability per rack.

Servers will remain powered on with private network.
For public network, everything should come back online once it's finished, but you might need to restart a DHCP lease if not.

Maintenance window :
August 10th, 2022 - 09:00 - 11:00 CET

Duration :
2 hours
Jul 21, 11:01 CEST
[DC2] Public switch down in Room 205 Rack C6
Resolved - This incident has been resolved, public connectivity is now back up in that rack.
Aug 10, 09:35 CEST
Investigating - We are currently encountering an issue in DC2 Room 205 205 Rack C6.

The public switch of this rack is currently down, servers have no public connectivity.
Aug 9, 16:16 CEST
Aug 9, 2022
[DC3] Public switch down in Room: 4 4-6, Rack: B6, Block: A
Resolved - This incident has been resolved. The switch has been rebooted.

If you still experience unavailability please contact our Support.
Aug 9, 23:22 CEST
Investigating - We are currently encountering an issue in DC3, Room: 4 4-6, Rack: B6, Block: A.

The public switch of this rack is currently down, servers have no public connectivity.

We are currently investigating the issue.
Aug 9, 23:01 CEST
[DC2] Public switch down in Room 205 205 Rack C6
Resolved - This incident has been resolved, public connectivity is now back up in that rack.
Aug 9, 12:04 CEST
Investigating - We are currently encountering an issue in DC2 Room 205 205 Rack C6.
The public switch of this rack is currently down, servers have no public connectivity.
Aug 9, 10:04 CEST
Aug 8, 2022
[AMS] Public Switch down in Room Hall 6 - Zone 12 - Rack 6.12.53
Resolved - We had a problem in AMS Room Hall 6 - Zone 12 - Rack 6.12.53 Monday, August 8, 2022.
Indeed, the public switch of this rack was down between 1:10 and 1:16 pm (Paris time), the servers had no public connectivity.

That's why we are monitoring the hardware, the Datacenter team rebooted this switch to fix the anomaly.

The switch is back on as expected and the anomaly is no longer present.
Aug 8, 13:00 CEST
Aug 7, 2022
[DC3] Public switch down in Room 4 4-6 Rack A4
Resolved - We had a problem in DC3 Room 4-6 Rack A4 this morning.
Indeed, the public switch of this rack was down between 7:47 and 9:53 am (Paris time), the servers had no public connectivity.

Since temperatures fluctuate with heat waves, this can be dangerous for computer equipment.

That's why we are monitoring the hardware, the Datacenter team rebooted and replaced the power cable of this switch for safety.

The switch is back on as expected and the anomaly is no longer present.
Aug 7, 07:30 CEST
Aug 6, 2022
[DC3] Public switch down in Room 4 4-6 Rack A4
Resolved - This incident has been resolved, public connectivity is now back up in that rack.
Aug 6, 10:51 CEST
Investigating - We are currently encountering an issue in DC3 Room 4 4-6 Rack A4.
The public switch of this rack is currently down, servers have no public connectivity.
Aug 6, 10:28 CEST
Aug 5, 2022

Unresolved incident: [Webhosting] Some databases are down.

Aug 4, 2022
[Webhosting] Blacklisted SMTP IP address
Resolved - This incident has been resolved.
Aug 4, 16:58 CEST
Update - We have identified that the IP address of our outbound SMTP service used by Webhosting Cloud offers (ESSENTIAL, PERFORMANCE, PREMIUM ) has been blacklisted by Abusix.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
May 19, 18:07 CEST
Investigating - We have identified that the IP address of our outbound SMTP service used by Webhosting Classic offers (PERSO, PRO, and BUSINESS) has been blacklisted by Abusix.

This is currently being handled by our Trust & Safety team, we will update this status as soon as we have more information on this matter.
Dec 8, 10:51 CET
[Webhosting] Classic platform #34 is unavailable
Resolved - This incident has been resolved.
Aug 4, 16:58 CEST
Investigating - Our classic webhosting platform #34 is currently unavailable, our product team is investigating.
An intervention is in progress at the datacenter, we will update this status once we have more information.
Aug 1, 15:32 CEST
[DC3] Switch is down in DC3
Resolved - The incident is fixed
Aug 4, 04:25 CEST
Update - We are continuing to investigate this issue.
Aug 4, 04:14 CEST
Investigating - The public switch in DC3 Room room 4-6 / B6 is currently unreachable.
Servers in these bays currently have no public network connectivity.
Aug 4, 04:13 CEST
[DC3] Public switch issue in Room 4-4 Bays D1, D2 and D3
Resolved - This incident has been resolved.
Aug 4, 04:06 CEST
Update - The situation is fixed.
The public switch in DC3 Room 4-4 Bays D1, D2, and D3 is currently accessible.
Aug 4, 04:06 CEST
Update - We are continuing to work on a fix for this issue
Aug 4, 01:35 CEST
Investigating - The public switch in DC3 Room 4-4 Bays D1, D2, and D3 is currently unreachable.
Servers in these bays currently have no public network connectivity.
Aug 3, 23:14 CEST
Aug 3, 2022
[Elements] Card payment issues
Resolved - A fix has been deployed , all payments affected will be retried tommorrow.
If you still encounter some errors, please contact the support team
Aug 3, 18:00 CEST
Identified - The issue has been identified and we are currently trying to deploy a general fix for all impacted customers
Aug 3, 16:27 CEST
Investigating - We are investigating an abnormal amount of failed payments, this appears to be an issue on our end.

Our billing team has been notified, we will update this status as soon as we have more information.
Aug 3, 14:26 CEST
Aug 2, 2022
Aug 1, 2022
[Webhosting] FTP access issues
Resolved - We have encountered FTP access problems this Tuesday, August 2nd between 3pm and 4:30pm on the classic web hosting offers (PERSO, PRO & BUSINESS).
The connection to your FTP may have been interrupted and failed with 331 errors.

Our internal team has already restored the situation.
Aug 1, 15:00 CEST
Jul 31, 2022
[Instance] Issues on PL-WAW instances.
Resolved - This incident has been resolved.
Jul 31, 23:42 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 23:12 CEST
Investigating - Instances on PL-WAW may be stuck in stopping or snapshotting states.
We are currently investigating this issue.
Jul 31, 22:35 CEST
[Support] Disruption of the telephone system
Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 06:00 CEST
Scheduled - In order to better ensure the stability of our communication channels, we will proceed to a maintenance of our telephonic platform, during this time, your support will still be available by ticket and will find you as soon as the maintenance is over, by phone.

Start of maintenance: July 31, 2022 at 6:00 UTC (2:00 am NY / 8:00 am Paris / 4:00 pm Sydney)
End of maintenance: July 31, 2022 at 7:00 UTC (3:00 am NY / 09:00 am Paris / 5:00 pm Sydney)
Jul 28, 12:27 CEST
Jul 30, 2022
Jul 29, 2022
[DC3] Public switch issue Room 4-6 Rack B6
Resolved - The switch has been replaced, this incident is now resolved.
Jul 29, 16:20 CEST
Investigating - The public switch in DC3 room 4-6 rack B6 is currently unreachable.
Our network team is aware of the issue and is currently investigating.

We will update this status as soon as we have more information.
Jul 29, 16:00 CEST
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