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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC2] Update on C14 network

Our teams are going to do an update on the C14 network.

Impact: A complete downtime of 3×10 minutes for the C14 product.

Location : Paris DC2

Start : 23-Jan-2020 0900Z 1000LT

End : 23-Jan-2020 1100Z 1200LT

Duration : 180 minutes

[DC3] Maintenance of chillers

[DC3] Maintenance of chillers

Location: DC3

What is done: We will do the semi-annual maintenance of the chillers, according to the following schedule :

Chiller n°8: 27/01
Chiller n°7: 28/01
Chiller n°1: 29/01
Chiller n°2: 30/01
Chiller n°3: 31/01
Chiller n°4: 03/02
Chiller n°5: 04/02
Chiller n°6: 05/02

Impact: No impact is to be expected.

Start: 27-Jan-2020 0730Z 0830LT
End: 05-Feb-2020 1630Z 1730LT

Duration : 8 days

[DC5] Maintenance on Generator set

[DC5] Preventive mechanical maintenance of generating sets

Location : DC5 What is done : We will carry out generator maintenance according to this planing:

GE BAT 1: 01/29 GE LT1.2: 01/30 GE LT1.1: 01/31

Impact : No impact is to be expected.

Start : 29-Jan-2020 0700Z 0800LT

Duration : 3 days

[DC3] Load tests of generators

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Our teams and usual maintenance companies will be mobilized for the perfect workflow.

This intervention does not present any particular risk of service interruption and will be processed on worked hours.

Start: 2020-01-30 0800Z (0900LT)
End: 2020-01-30 1500Z (1600LT)

Duration: 7 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G1, F11

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G1, F11) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 4th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks G15, G16, B17

A scheduled maintenance is planned in DC5-A (Room 120 - Racks G15, G16, B17) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 5th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[DC5-A] Scheduled maintenance Room 120 - Racks B18, B19, F1

A scheduled maintenance is planned in DC5-A (Room 120 - Racks B18, B19, F1) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades.

Updates will be posted below as the maintenance is going on.

Start : February 6th, 2020 - 0600Z (0700LT)

Duration : 2 hours

[Amsterdam core router bb1.ams1] Router upgrade

Location : Amsterdam - core router bb1.ams1

What is done : Upgrade Software and Reload bb1.ams1 to fix FlowSpec issues. Rollback to previous release.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • start time : 10-Feb-2020 0500Z (0600LT)
  • end time : 10-Feb-2020 0700Z (0800LT)

Full upgrade - duration 4h

  • start time : 11-Feb-2020 0300Z (0400LT)
  • end time : 11-Feb-2020 0700Z (0800LT)

Past Incidents

Wednesday 22nd January 2020

No incidents reported

Tuesday 21st January 2020

[DC4] Update on C14 network, scheduled 21 hours ago

Our teams are going to do an update on the C14 network.

Impact: A complete downtime of 3×10 minutes for the C14 product.

Location : Paris DC4

Start : 21-Jan-2020 0900Z 1000LT
End : 21-Jan-2020 1100Z 1200LT

Duration : 180 minutes

Databases [WEBHOSTING / ODS] Database backups unavailable

Our teams have detected an issue on our databases backup server for webhostings and ODS. The server is completely unreachable. Webhosting and ODS clients will be unable to access their databases backups or create new ones.

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01.21.20 0915Z (1015LT)

Issue has been escalated to local team

[Dedibox] Ubuntu 14.04 & Debian 9 installations

We have detected an issue with the Ubuntu 14.04 and Debian 9 installations, which ended with an error, servers may be blocked and never complete the installation.

We are currently working on its resolution.

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01.21.2020 0630Z (0730LT)

Issue has been escalated to local team

Monday 20th January 2020

DC3 [DC3] Room 4-3 ; Rack : A23 unreachable.

We are currently encountering an issue with the rack A23 in Room 4-3.
Our datacenter technicians are investigating on this situation.

Next update once we have more information.

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01.20.20 2105Z (2205LT)

The issue has been fixed. Everything is back to normal.

01.20.20 2052Z (2152LT)

Issue has been escalated to local team

Sunday 19th January 2020

No incidents reported

Saturday 18th January 2020

Dedibackup [DC3] One Dedibackup server unavailable

One of our dedibackup server on DC3 is currently not reachable.
If you are not able to connect on your dedibackup, it means you are impacted by this outage.

Next update as soon as we have more information

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18.01.20 2330Z (0030LT)

Issue has been identified.

19.01.20 0900Z (1000LT)

Fixed

Friday 17th January 2020

[Dedibox] CentOS 8 installations

We have detected an issue with the CentOS 8 installations, which ended with an error, servers may be blocked and never complete the installation.

We are currently working on its resolution.

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01.20.2020 0615Z (0715LT)

Issue has been fixed, and installations of CentOS 8 are now working as expected

01.17.2020 0930Z (1030LT)

Issue has been escalated to local team

Thursday 16th January 2020

Compute Nodes [SCALEWAY] VC1 Instances Unavailability

Our teams have identified an issue that affects some VC1 instances in the PAR1 region.

Affected instances are unreachable and administrative actions (stop, reboot, etc.) on these do not work properly and get stuck.

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01.16.20 1800Z (1900LT)

All servers have been restarted, do not hesitate to contact our support team should you have any other issue. Our deepest apologies for the inconvenience.

01.16.20 1120Z (1220LT)

Migrations are still ongoing. We are experiencing slowness in some processes, which are being diagnosed. We are still working on it to reduce downtime as much as possible.

01.16.20 1005Z (1105LT)

Issue has been escalated to local team