[BILLING] Unable to pay with UnionPay cards

Incident Report for Scaleway

Resolved

UnionPay payments are now going through as expected.
Please open a ticket from your Console if you have issues with UnionPay payments.

Posted Mar 16, 2022 - 13:42 CET

Investigating

We've detected an issue related to UnionPay payment network and associated cards. You may experience the following error when trying to pay: "Error: card_token - required key not provided". Our team is aware, and we're investigating.

Posted Mar 14, 2022 - 17:18 CET

This incident affected: Elements - Products (Billing).