Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

Kapsule - No update on “k8s.fr-par.scw.cloud” DNS zone on FR-PAR

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 2025 - 16:13 CET

Investigating - Kapsule's k8s.fr-par.scw.cloud DNS zone is stuck, new cluster creation will be stuck and the node DNS wildcard will not update for fr-par clusters.
Dec 10, 2025 - 15:34 CET

[WEBHOSTING] New email security measures

Investigating - Following the implementation of new email security measures, it is no longer possible to send messages via SMTP using a sender address that is different from the one used for authentication.

This change is intended to enhance security and improve the deliverability of your emails by preventing identity theft.

If you encounter a 550 ‘Authenticated sender mismatch’ error, please check that the email address configured as the sender in your email client matches the one used to connect to the SMTP server.
Nov 27, 2025 - 13:13 CET

[WEBHOSTING] SMTP/51.159.208.135 blacklisted on Microsoft/Outlook from classic webhosting service

Identified - Our service is currently experiencing disruption due to blacklisting by Microsoft.
We are actively working with Microsoft to resolve this issue as soon as possible.
Nov 24, 2025 - 19:34 CET

SMS Routing to US Numbers

Update - We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.

We will provide updates as soon as we have more information.
Jul 21, 2025 - 10:30 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Degraded Performance

Transactional Email Operational

IAM Operational

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Degraded Performance

Generative API Operational

Managed Inference Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Operational

Dedibox Operational

Hosting Operational

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Operational

DC1 Operational

DC2 Operational

DC3 Operational

DC4 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Saagie - Products Operational

Product-1-ACO Operational

Product-2-BOU Operational

Product-3-BV Operational

Product-4-DN Operational

Product-5-MAT Operational

Product-6-SIPDEV Operational

Product-7-SIPINT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Dedibox - DC2 - Room 203 RPN Router Reboot - RPN Traffic Isolation Jan `7`, `2026` `06:00`-`08:00` CET

Due to an issue on the rpn router FIB, we'll proceed with the upgrade and reboot of this last one. All switches connected to it will be impacted. Customer should expect RPN traffic impact the time of the intervention (should be around one hours (extensible to two hours)). Traffic to the internet is not impacted.

Impacted Racks :
Room : 203-B - Rack : I1
Room : 203-B - Rack : I10
Room : 203-B - Rack : I11
Room : 203-B - Rack : I12
Room : 203-B - Rack : I13
Room : 203-B - Rack : I14
Room : 203-B - Rack : I2
Room : 203-B - Rack : I3
Room : 203-B - Rack : I4
Room : 203-B - Rack : I5
Room : 203-B - Rack : I6
Room : 203-B - Rack : I7
Room : 203-B - Rack : I8
Room : 203-B - Rack : I9
Room : 203-B - Rack : J1
Room : 203-B - Rack : J10
Room : 203-B - Rack : J11
Room : 203-B - Rack : J12
Room : 203-B - Rack : J13
Room : 203-B - Rack : J14
Room : 203-B - Rack : J2
Room : 203-B - Rack : J3
Room : 203-B - Rack : J4
Room : 203-B - Rack : J5
Room : 203-B - Rack : J6
Room : 203-B - Rack : J7
Room : 203-B - Rack : J8
Room : 203-B - Rack : J9
Posted on Dec 23, 2025 - 17:25 CET

Dedibox - DC3 - Room 4-6 RPN Router Reboot - RPN Traffic Isolation Jan `14`, `2026` `06:00`-`08:00` CET

Due to an issue on the rpn router FIB, we'll proceed with the upgrade and reboot of this last one. All switches connected to it will be impacted. Customer should expect RPN traffic impact the time of the intervention (should be around one hours (extensible to two hours)). Traffic to the internet is not impacted

Impacted Racks :
Room : 4-6 - Rack : D1
Room : 4-6 - Rack : D10
Room : 4-6 - Rack : D11
Room : 4-6 - Rack : D12
Room : 4-6 - Rack : D13
Room : 4-6 - Rack : D14
Room : 4-6 - Rack : D15
Room : 4-6 - Rack : D16
Room : 4-6 - Rack : D17
Room : 4-6 - Rack : D18
Room : 4-6 - Rack : D19
Room : 4-6 - Rack : D2
Room : 4-6 - Rack : D20
Room : 4-6 - Rack : D21
Room : 4-6 - Rack : D22
Room : 4-6 - Rack : D3
Room : 4-6 - Rack : D4
Room : 4-6 - Rack : D5
Room : 4-6 - Rack : D6
Room : 4-6 - Rack : D7
Room : 4-6 - Rack : D8
Room : 4-6 - Rack : D9
Room : 4-6 - Rack : E10
Room : 4-6 - Rack : E11
Room : 4-6 - Rack : E12
Room : 4-6 - Rack : E13
Room : 4-6 - Rack : E14
Room : 4-6 - Rack : E15
Room : 4-6 - Rack : E2
Room : 4-6 - Rack : E3
Room : 4-6 - Rack : E4
Room : 4-6 - Rack : E5
Room : 4-6 - Rack : E6
Room : 4-6 - Rack : E7
Room : 4-6 - Rack : E8
Room : 4-6 - Rack : E9
Posted on Dec 23, 2025 - 17:26 CET

Dedibox - DC2 - Room 205 RPN Router Reboot - RPN Traffic Isolation Jan `21`, `2026` `06:00`-`08:00` CET

Past Incidents

Dec 27, 2025

No incidents reported today.

Dec 26, 2025

Dedibox - DC2 - Room 101 Rack G29 - Partial Outage

Resolved - The issue on the rack has been fixed. Servers should be up and running.
If your server is still unreachable, please contact our support team.
Dec 26, 15:58 CET

Investigating - Since 2025/12/26 12:26 CET, some Dedibox dedicated servers in DC2 - Room 101 - Rack G29 - are unreachable due to a partial rack issue.
Dec 26, 13:06 CET

Dedibox - DC2 - Room 101 Rack H23 - Partial Outage

Resolved - The issue on the rack has been fixed. Servers should be up and running.
If your server is still unreachable, please contact our support team.
Dec 26, 15:58 CET

Investigating - Since 2025/12/25 06:45 CET, some Dedibox dedicated servers in DC2 - Room 101 - Rack H23 - Block K are unreachable due to a partial rack issue.
Dec 26, 09:28 CET

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

Ticketing tool Scheduled Maintenance - Maintenance planifiée outil de ticketing

Completed - The scheduled maintenance has been completed.
Dec 23, 14:18 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 13:53 CET

Scheduled - To ensure the quality and reliability of our service, a restart of our ticketing system is scheduled on December 23rd, 2025, starting at 7:00 AM, and is expected to last approximately 25 minutes.

During this short maintenance window, our support teams will not be able to process tickets.

Please rest assured that everything is being done to ensure a swift return to normal operations, and our agents will be fully available as soon as the service is restored.

Thank you for your understanding.

============

Afin de garantir la qualité et la fiabilité de notre service, un redémarrage de notre outil de ticketing est prévu le 23/12/2025 à partir de 7h, pour une durée estimée d’environ 25 minutes.

Pendant cette courte intervention, nos équipes de support ne pourront pas prendre en charge les tickets.

Soyez assurés que tout est mis en œuvre pour un retour à la normale dans les meilleurs délais, et que nos techniciens seront pleinement mobilisés dès la fin de l’opération.

Merci de votre compréhension.
Dec 22, 14:03 CET

[Support API & Deskpro] - [fr-par-2] - Service restart failure after SSL Certificate upgrade

Resolved - This incident has been resolved.
Dec 23, 07:29 CET

Investigating - We are currently experiencing issues restarting the Support API & Deskpro service after an SSL Certificate upgrade in the fr-par-2 region. This may impact our ability to provide support services.
Dec 23, 07:22 CET

Dec 22, 2025

[Web Hosting] - [fr-par-1] Clients websites down

Resolved - This incident has been resolved.
Dec 22, 12:08 CET

Investigating - Clients websites are currently experiencing connectivity issues due to a load balancer access cut.
Dec 22, 10:28 CET

Dec 21, 2025

No incidents reported.

Dec 20, 2025

[DC2] Switch Down in room 205 - G4

Resolved - This incident has been resolved.
Dec 20, 19:30 CET

Investigating - We are investigating on a switch down in Dc2 Room 205 205 - G4
Servers in that rack currently have no public network access and are unreachable.
Dec 20, 08:41 CET

Dec 19, 2025

[COCKPIT] - [NL-AMS] - Alert email not sent

Resolved - This incident has been resolved.
Dec 19, 12:08 CET

Investigating - Since 01 December 2025, in Amsterdam region, a small proportion of notification emails may not have been sent out when the alert was firing resulting in clients not being notified or being notified with a delay.

These emails have been stuck in 'sending' state and may arrive in batch in the following hours.

They can be mostly discarded. Other channels of notification (webhooks, slack etc...) were not impacted.
Dec 19, 12:06 CET

Dec 18, 2025

Kapsule - Update images system

Completed - The scheduled maintenance has been completed.
Dec 18, 17:12 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 11:30 CET

Scheduled - We are introducing a new image system for Kubernetes Kapsule clusters, bringing significant improvements, including reduced boot time, faster autoscaling, and an updated Ubuntu version.

The advantages of the new image system include improved boot time, reduced from over five minutes to under one minute, and faster autoscaling. The new images are based on Ubuntu 24.04 LTS, replacing the previous 22.04 LTS version.
Upgrades will also be faster, as nodes will be replaced instead of rebooted.

Learn how to profit of this new system and more https://www.scaleway.com/en/docs/kubernetes/how-to/upgrade-kapsule-new-node-image-system/

Forced migration on the new system will be scheduled by region

The migration will be rolled out across the following regions during the specified weeks:

WAW Region: Starting December 1st (Week 49)
AMS Region: Starting December 2nd (Week 49)
PAR Region: Between December 8th and December 18th (Week 51)

Linked to the previous maintenance: https://status.scaleway.com/incidents/83hjrcj3hkd9

While being automatically migrated, your cluster will remain up and running. You might experience a brief service interruption if your cluster has only one node. As long as you have multiple nodes, the migration will be completely transparent.

If no action is taken by the start date of your region's migration window, your clusters will be automatically migrated by our system to ensure you benefit from the new features and maintain compliance with our product roadmap.

If you have any questions or require assistance, please contact our support team.
Dec 12, 11:22 CET

Information – Customer Support on Dec 17th afternoon

Resolved - This incident has been resolved.
Dec 18, 13:32 CET

Identified - From 2:00 PM today until 10 PM, ticket response times may be slightly longer than usual due to an internal company event.

Our support teams remain fully engaged and are doing their best to assist you as quickly as possible.

Thank you for your understanding.
Dec 17, 13:24 CET

Dec 17, 2025

Information - support phone unavailable

Resolved - This incident has been resolved.
Dec 17, 22:02 CET

Identified - Do not hesitate to create a ticket, our support teams are doing their best to assist you as quickly as possible.
Thank you for your understanding.
Dec 17, 15:59 CET

[DC3] Public switch issue in DC3

Resolved - This incident has been resolved.
Dec 17, 12:35 CET

Monitoring - Switches are back online, and most servers should now be reachable.
Dec 17, 12:16 CET

Update - We are continuing to work on a fix for this issue.
Dec 17, 12:05 CET

Identified - One of the two switches is out of service. Replacement is currently in progress.
Dec 17, 12:05 CET

Investigating - Two public switches in DC3 are currently unreachable, affecting the connectivity of attached Dedibox dedicated servers.
Racks impacted are :
Room45, Rack f2
Room45, Rack f3
Dec 17, 09:38 CET

Dec 16, 2025

[Generative APIs] - [fr-par] bge-multilingual-gemma2 errors

Resolved - This incident has been resolved.
Dec 16, 19:09 CET

Investigating - Part of the backend serving the bge-multilingual-gemma2 model are experiencing errors.
Dec 16, 18:50 CET

[Product-5-MAT - Saagie] Electrical shutdown on active and passive sites

Completed - The scheduled maintenance has been completed.
Dec 16, 13:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 10:00 CET

Scheduled - Scheduled maintenance will be performed to completely shut down the power supply to both active and passive Product-5-MAT - Saagie platforms.
This operation is scheduled for Tuesday, December 16, 2025.

Start: Tuesday, December 16, 2025, 10:00 AM
End: Tuesday, December 16, 2025, 1:00 PM

Impact: During this maintenance window, the platform will be completely unavailable.
Both active and passive platforms will be shut down, and power will not be restored.
Access to the platform will be impossible for the duration of the maintenance and afterward.

Thank you for your understanding during this operation.
Dec 15, 10:32 CET

Dec 15, 2025

[Console Elements Scaleway] - impossible to switch organisation on console

Resolved - This incident has been resolved.
Dec 15, 11:39 CET

Investigating - Starting approximately 10:30 am, customers could not change organizations into Scaleway console.
They were redirected to an incorrect link.
It has been fixed around 11:25 a.m.
Dec 15, 11:38 CET

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Status impact color legend

About This Site

Scheduled Maintenance

Dedibox - DC2 - Room 203 RPN Router Reboot - RPN Traffic Isolation Jan 7, 2026 06:00-08:00 CET

Dedibox - DC3 - Room 4-6 RPN Router Reboot - RPN Traffic Isolation Jan 14, 2026 06:00-08:00 CET

Dedibox - DC2 - Room 205 RPN Router Reboot - RPN Traffic Isolation Jan 21, 2026 06:00-08:00 CET

Past Incidents

Dedibox - DC2 - Room 203 RPN Router Reboot - RPN Traffic Isolation Jan `7`, `2026` `06:00`-`08:00` CET

Dedibox - DC3 - Room 4-6 RPN Router Reboot - RPN Traffic Isolation Jan `14`, `2026` `06:00`-`08:00` CET

Dedibox - DC2 - Room 205 RPN Router Reboot - RPN Traffic Isolation Jan `21`, `2026` `06:00`-`08:00` CET