Scaleway Status

Scaleway

Service Under Maintenance

Uptime over the past 90 days. View historical uptime.

Elements - AZ Operational

90 days ago

100.0 % uptime

Today

fr-par-1 Operational

90 days ago

100.0 % uptime

Today

fr-par-2 Operational

90 days ago

100.0 % uptime

Today

nl-ams-1 Operational

90 days ago

100.0 % uptime

Today

pl-waw-1 Operational

90 days ago

100.0 % uptime

Today

Elements - Products Operational

90 days ago

99.94 % uptime

Today

Instances Operational

90 days ago

100.0 % uptime

Today

BMaaS Operational

90 days ago

100.0 % uptime

Today

Object Storage Operational

90 days ago

100.0 % uptime

Today

Glacier Operational

90 days ago

100.0 % uptime

Today

Kapsule Operational

90 days ago

99.83 % uptime

Today

DBaaS Operational

90 days ago

99.83 % uptime

Today

LBaaS Operational

90 days ago

99.83 % uptime

Today

Container Registry Operational

90 days ago

100.0 % uptime

Today

Domains Operational

90 days ago

100.0 % uptime

Today

Elements Console Operational

90 days ago

99.99 % uptime

Today

IoT Hub Operational

90 days ago

99.83 % uptime

Today

Account API Operational

90 days ago

100.0 % uptime

Today

Billing API Operational

90 days ago

100.0 % uptime

Today

Dedibox - Datacenters Operational

90 days ago

99.63 % uptime

Today

DC2 Operational

90 days ago

99.7 % uptime

Today

DC3 Operational

90 days ago

99.86 % uptime

Today

DC5 Operational

90 days ago

98.98 % uptime

Today

AMS Operational

90 days ago

100.0 % uptime

Today

Dedibox - Products Under Maintenance

90 days ago

99.45 % uptime

Today

Dedibox Operational

90 days ago

100.0 % uptime

Today

Hosting Operational

90 days ago

96.22 % uptime

Today

SAN Operational

90 days ago

99.98 % uptime

Today

Dedirack Operational

90 days ago

100.0 % uptime

Today

Dedibackup Operational

90 days ago

99.97 % uptime

Today

Dedibox Console Operational

90 days ago

100.0 % uptime

Today

Domains Under Maintenance

90 days ago

100.0 % uptime

Today

Miscellaneous Operational

90 days ago

100.0 % uptime

Today

Excellence Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[DC3] Curative maintenance on PLC SSA and SSB Apr 19, 08:00 - Apr 20, 18:00 CEST

Scheduled - We will realize a modification on PLC SSA and SSB to modify certain anomalies.
Installations will be switched to manual mode during the maintenance of the PLC. In case of malfunction of a PLC, the installation will be manually controlled by the operators present on the site.
Apr 8, 17:16 CEST

[PAR1] Instance API unavailability Apr 20, 09:00-09:30 CEST

Update - Maintenance has been postponed to this date :

Start : April 20th, 2021 - 07.00 AM UTC - 09.00 AM CEST
Apr 12, 16:21 CEST

Scheduled - A scheduled maintenance is planned in PAR1 and as a result the API will be unavailable for 30 minutes.

Actions such as instance creation, reboot, deletion and block storage management will not be possible during the maintenance window through our web console, CLI and API :

Start : April 13th, 2021 - 07.00 AM UTC - 09.00 AM CEST

Duration : 30 minutes
Apr 6, 16:01 CEST

[TICKETING] Elements ticketing unavailability Apr 20, 10:00-12:00 CEST

A scheduled maintenance is planned on our ticketing tool on Scaleway Elements. As a result, ticketing will not be available in read and write for 2 hours.

You will be able to access https://console.scaleway.com/support/tickets again when the maintenance is complete.

Start : April 20th, 2021 - 08.00 AM UTC - 10.00 AM CEST

Duration : 2 hours
Posted on Apr 15, 10:14 CEST

[BILLING] Database maintenance Apr 22, 06:00-07:00 CEST

Update - The schedule has been modified, and the maintenance will be carried out on April 22nd, between 4:00 AM UTC and 5:00 AM UTC.
Apr 12, 11:30 CEST

Scheduled - A database maintenance is scheduled on our billing database.

The following services will be unavailable during the maintenance :

- Invoice download
- Consumption dashboard
- Billing alert
Apr 6, 10:42 CEST

[DC3] Maintenance on our flow pump May 3, 09:00 - May 4, 21:00 CEST

We are going to do the maintenance on our flow pump.
The operation will be done within our supervision.
Monday 05/03 - Sub-station A & B
Tuesday 05/04 - Sub-station B & C

Start : 05-03-2021
Duration : 36 hours.

Impact : None.
Posted on Apr 2, 15:03 CEST

[DC3] Preventive mechanical maintenance of generators + load tests of generators May 10, 08:30 - Jun 1, 18:30 CEST

We’re going to realize the preventive mechanical maintenance of generators.

The maintenance will be performed electrical chain by electrical chain, so that super-rescue generators (chain F1) can recover the load, in the event of an electrical incident coming from the usual network of energy supply.

Maintenance will be carried out according to the following forecast schedule:
• Chain A : GRA1, 10/05 and GRA2, 11/05 + load tests of generators chain A, 11/05
• Chain B : GRB1, 12/05 and GRB2, 17/05 + load tests of generators chain B, 17/05
• Chain C : GRC1, 18/05 and GRC2, 19/05 + load tests of generators chain C, 19/05
• Chain D : GRD1, 20/05 and GRD2, 25/05 + load tests of generators chain D, 25/05
• Chain F1 : GRF1-1, 26/05 and GRF1-2, 27/05+ load tests of generators chain F1, 27/05
• Chain F2 : GRF2-1, 31/05 and GRF2-2, 01/06 + load tests of generators chain F2, 01/06

Every evening, generators on which maintenance has been done will be put back into service and a generators off-load test will be performed. Load tests of at least 30 minutes will be performed after each completed chain.

No generator will remain out of service in absence of the maintenance company.
Posted on Apr 6, 14:16 CEST

[DC3] Pressurization maintenance May 10, 09:00 - May 12, 18:00 CEST

We will realized a pressurization maintenance on substation SSA, SSB and SSC.

-Sub station A, 10/05
-Sub station B, 11/05
-Sub station C, 12/05

This maintenance will be carried by our maintainer under our permanent supervision.

No impact for customer is planned.
Posted on Apr 2, 15:38 CEST

[DC3] Preventive maintenance of Air handling units May 24, 09:00 - May 27, 18:00 CEST

We’re going to realize the preventive maintenance of air handling units of all site.
Maximum cut-off time per CTA : 60 min

Monday24/05 - Room 01 & 02 & 03
Thusday 25/05 - Room 04 & TGBT A
Wednesday 26/05 - TGBT B & C
Thursday 27/05 - TGBT D & F1 & F2

As a result, we will experience a loss of redundancy during the preventive maintenance of a TGBT air handling units.
No impact on TGBT cooling.

Starting CRAC backup of the local TGBT before each intervention on the concerned air handling units.
Interventions controlled by the maintainer with the possibility to restart the air handling unit very quickly.
Posted on Apr 2, 15:48 CEST

[DC3] Preventive maintenance of CRAC units Jun 14, 08:00 - Jun 25, 18:00 CEST

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLVBs : 21/06/2021to25/06/2021
• Operators halls : 21/06/2021 and23/06/2021
• IT halls n°4 : 17/06/2021 and18/06/2021
• IT halls n°3 : 16/06/2021 and17/06/2021
• IT halls n°2 : 14/06/2021 and15/06/2021
• IT halls n°1 : 14/06/2021 and15/06/2021

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

As a result, we will experience a loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h).
No impact on the cooling of facilities.
Posted on Apr 2, 16:50 CEST

Past Incidents

Apr 19, 2021

[DC2] Switch 7906 room 205 D8 down

Resolved - The switch has been replaced. Servers should be available again shortly.
Apr 19, 06:03 CEST

Investigating - Investigating - We have detected a switch down in DC2 Room 205 Rack D8.
Servers in that rack currently have no public network access and are unreachable.
Apr 19, 02:49 CEST

Apr 18, 2021

No incidents reported.

Apr 17, 2021

[Object Storage] Slow performance in AMS

Resolved - Situation is back to normal.
Apr 17, 16:10 CEST

Identified - We have identified an issue impacting Object Storage cluster's performance in AMS.
We are working to improve performance as soon as possible.
Apr 17, 13:31 CEST

Apr 16, 2021

[PAR-AMS] Long haul fiber scheduled maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 CEST

Scheduled - Two of our three PAR-AMS long haul fiber providers are performing a scheduled maintenance during the night between April 15th and April 16th.

We are going to offload PAR-AMS traffic in order to avoid saturation between Paris and Amsterdam.
Since said traffic will be re-routed, you may experience increased latencies towards some peers.
Apr 15, 12:00 CEST

Apr 15, 2021

[SIO/DC] Maintenance of public services/portals

Completed - The scheduled maintenance has been completed.
Apr 15, 11:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:30 CEST

Scheduled - We will perform maintenance on the following services:
-Datacenter portals (DC2, DC3, DC4, DC5)
-Internal Ticketos
-SIO services

During this maintenance, the services will not be accessible.
Apr 12, 17:46 CEST

[DC3] Replacement of batteries of UPS A1, A3 and B3

Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 08:00 CEST

Scheduled - Impacted services : Power supply of IT chains A and B

We will do the curative maintenance of certain inverters of electrical chains A and B to replace the batteries end of life.
The inverters of these electrical chains supply racks of IT halls.

Operations will be performed by our maintainer under our permanent supervision.

UPS impacted :
ASI A1 - 160 batteries - 12/04/2021
ASI A3 - 160 batteries - 14/04/2021
ASI B3 - 160 batteries - 15/04/2021

This maintenance requires isolating each UPS in order to intervene on the device.
The downtime of an UPS is estimated to take 7 hours.

The operation will be done on one UPS per day and will have no impact on your equipments housed in our Datacenter :
the others UPS of the electrical chain are sized to recover the load from the offline UPS.
Mar 16, 10:43 CET

Apr 14, 2021

[DOMAINS] Services Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:01 CEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 13, 18:41 CEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 13, 18:28 CEST

Scheduled - Due to a maintenance we are going to applied on Scaleway Dedibox Domains product, the API and website services will be unavailable for 1 hour.
Apr 13, 18:27 CEST

[DC3] Router upgrade on Room 4-3

Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:05 CEST

Scheduled - A scheduled maintenance is planned in part of the room 4-3, DC3, in order to optimize and upgrade our infrastructure.
The impacted racks are : C1 → C22, D1 → D22, E1 → E21, F1 → F21

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional.
Public network will be back online once the maintenance is completed.

If your server is in the said racks, you will receive a ticket on your account.

Start : 14th april, 2021 - 04.00 UTC (06.00 CEST)
Duration : 90 minutes
Mar 24, 11:02 CET

Apr 13, 2021

No incidents reported.

Apr 12, 2021

[PAR1] Block storage - attach and detach disturbance

Completed - The following maintenance is canceled as we found a way to deploy a fix without impact.
Apr 12, 16:26 CEST

Scheduled - A scheduled maintenance is planned in PAR1 and as a result the attaching and detaching of block storage to your instances may be disturbed during this window.

Actions on block storage management may not go through during the maintenance window. In such case we invite you to retry your actions a few minutes later. It will eventually go through over the patching we are applying.

Start : April 13th, 2021 - 07.30 AM UTC - 09.30 AM CEST

Duration : 4 hours and 30 minutes
Apr 6, 16:16 CEST

[DC5] Public switch issue in DC5 Room 1 Rack C51

Resolved - The switch has been replaced and servers in that rack recovered public network access.
Apr 12, 08:44 CEST

Investigating - We have detected a switch down in DC5 Room 1 Rack C51.
Servers in that rack currently have no public network access and are unreachable.
Apr 12, 08:00 CEST

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

[Dedibox] DHCP issue in DC3 Room 4-4

Resolved - This incident has been resolved.
Apr 9, 12:57 CEST

Investigating - We have detected an issue with DHCP in DC3 Room 4-4, servers in that room currently have issues booting via PXE.
Apr 9, 11:59 CEST

Apr 8, 2021

[Elements] Load Balancer issue in fr-par-1

Resolved - All LBs have been restored.
If you still have an issue please open a ticket through the support team.
Apr 8, 02:04 CEST

Update - All impacted DBaaS and IoT Hub are fixed, we have still some edges cases with a few LB and a few LBs linked to Kapsule clusters which are still being investigated.
Apr 8, 00:12 CEST

Update - Restoration of LBs is almost complete, we are working on a few edge cases that are still stuck
Apr 7, 22:34 CEST

Update - >75% Restoration done
Apr 7, 22:06 CEST

Update - >50% Restoration done
Apr 7, 21:20 CEST

Update - Restoration is ongoing.
Apr 7, 20:27 CEST

Update - The team is preparing to restore affected services, we are taking additional precautions to make sure the process is going smoothly. Restoration is expected to start soon.
Apr 7, 20:08 CEST

Identified - The issue has been identified and is contained, the team is working on restoring impacted services.
Apr 7, 19:18 CEST

Investigating - We have detected an issue on Load Balancers in fr-par.
Currently, all Load Balancers in the region are unavailable.

The following products are also impacted by this incident:
- Kapsule
- Database
- IoT Hub
Apr 7, 19:01 CEST

Apr 7, 2021

[DC3] Scheduled RPN maintenance Room 3-5 - Racks C13, C14, C15, C16

Completed - The scheduled maintenance has been completed.
Apr 7, 18:10 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:00 CEST

Scheduled - A scheduled maintenance is planned in DC3 (Room 3-5 - Racks C13, C14, C15, C16) on the RPN.

As a result servers will lose their private network connectivity during the maintenance window, but servers and public network connectivity will still be functional. At the end of the maintenance, a release of DHCP might be needed.

Start : April 7th, 2021 - 17:00 UTC - 19:00 CEST

Duration : 10 minutes
Mar 18, 14:07 CET

[DC3] Router upgrade on Room 4-4

Completed - The scheduled maintenance has been completed.

Please note we faced a few issues regarding IPv6 provisioning.
You may have to restart your DHCPv6 service to renew your lease.
Apr 7, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 CEST

Scheduled - A scheduled maintenance is planned in part of the room 4-4, DC3, in order to optimize and upgrade our infrastructure.
The impacted racks are : A1 → A23, B1 → B23, C1 → C22, D1 → D22

As a result servers will lose their public network connectivity as our router is being upgraded, but private network connectivity will still be functional.
Public network will be back online once the maintenance is completed.

If your server is in the said racks, you will receive a ticket on your account.

Start : 7th april, 2021 - 04.00 UTC (06.00 CEST)
Duration : 90 minutes
Mar 24, 11:05 CET

Apr 6, 2021

[DC5] Scheduled maintenance - Room : 1-1 / Rack : C33 / Block : G

Completed - The scheduled maintenance has been completed.
Apr 6, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:01 CEST

Scheduled - A scheduled maintenance is planned in Room : 1-1 / Rack : C33 / Block : G in order to fix a redundancy issue.

As a result servers will be unavailable during the operation and they will be back on once it's over.

No modification is to be expected on your side following the maintenance.

Start :
April 6th, 2021 - 12:00 UTC - 14:00 CEST

Duration :
1 hour
Mar 19, 14:00 CET

[WEBHOSTING] Websites on Platform 27 are down

Resolved - This incident has been resolved.
Apr 6, 13:08 CEST

Monitoring - A fix has been implemented, and we are monitoring the results.
Apr 4, 22:52 CEST

Investigating - Our Webhosting platform 27 is not responding.
Websites hosted on this platform are unreachable.

Issue has been escalated to our Product team.
Status will be updated as soon as we have additional details to share.
Apr 4, 20:07 CEST

Apr 5, 2021

[DC5] Scheduled maintenance - Room : 1-1 / Rack : D33 / Block : F

Completed - The scheduled maintenance has been completed.
Apr 5, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 14:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 15:07 CEST

Scheduled - A scheduled maintenance is planned in Room : 1-1 / Rack : D33 / Block : F in order to fix a redundancy issue.

As a result servers will be unavailable during the operation and they will be back on once it's over.

No modification is to be expected on your side following the maintenance.

Start :
April 6th, 2021 - 12:00 UTC - 14:00 CEST

Duration :
1 hour
Apr 2, 15:06 CEST

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