All systems are operational

About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
AMS1 - Preventive maintenance

In order to upgrade one peering router in AMS1, we will isolate a router and reload it.

Impact : No impact on traffic from / to AS12876 as we have enough capacity on other peering routers.

Start: 09.16.2019: 07.00am UTC End: 09.16.2019: 09.00am UTC

Refrigeration units preventive maintenance

We will undertake a preventive maintenance on our refrigeration units on DC3.

Impact: Minor loss of redundancy, no customer impact.

START: 10-Oct-2019 0630Z 0830LT

END: 11-Nov-2019 0330Z 0530LT

DC3 - Redundancy test of DC3 electrical generators

DC3 electrical generators - Redundancy test of DC3 electrical generators

Location : DC3 What is done : As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure. The operation consists of simulating a power failure on the MVLBs and validating the electrical load recovery and working on generator for 4 hours. Impact : no impact on client servers

Start : 11-Oct-2019 0700-1400Z 900-1600LT

Duration : 4 hours

RPN AMS1/DC3

Upgrade over the RPN network between AMS1 and DC3

Network supplier must perform maintenance on his Network. Maintenance window is from October 26th, 2019 at 10:00 pm UTC to October 27th, 2019 at 4:00 am UTC. The expected Impact length is 6 hours at the maximum, during the maintenance window

Impact : Downtime on the rpn network between AMS1 and DC3

Start : 26-Oct-2018 2200Z 0000LT

It will last : 6 hours

DC3 - Semi-annual maintenance of distribution pumps

DC3 - Maintenance of distribution pumps

Location : DC3 Substation-A, Substation-B, Substation-C

What is done : We will perform the semi-annual maintenance of the distribution pumps. Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule:

Wednesday November 6th: Sub-station A

Thursday November 7th Sub-station B

Friday November 8th Sub-station C

Substations A and B supply the chilled water network of the computer halls. Substation C supplies the chilled water network of the operators halls and the air handing units.

Impact : no impact for customers

Start : 6-Nov-2019 0700Z 0900LT

Duration : 3 Days

DC3 - Preventive maintenance of air-handling units

DC3 - Preventive maintenance of air handling units

Location : DC3

What is done : preventive maintenance of air handling units will be performed on the whole site.

Thursday November 12th: Room 01 and 02

Wednesday November 13th: Room 03 and 04

Thursday November 14th: TGBT A and B

Friday November 15th: TGBT C and D

Monday November 18th: TGBT F1 and F2

Impact : loss of redundancy during the preventive maintenance of a TGBT air handling unit. No impact on TGBT cooling.

Start : 12-Nov-2019 0700Z 0900LT

Duration : 5 Days

Past Incidents

Monday 16th September 2019

DC3 DC3 - Battery Fire on a Power Feed

DC3 - A battery fire as been detected and is currently being contained. No impact on services.

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16/09/19 0930Z (1130LT)

Datacenter technicians are now controlling the fire.

16/09/19 0950Z (1150LT)

Fire under control. The smoke extraction of the room is in progress. No degraded operation for the moment

16/09/19 1010Z (1210LT)

The two failed battery chains will be isolated. All inverters are back in normal and nominal operation status.

Console Console / API instabilities

Our team noticed instabilities on both our Scaleway website, console and APIs.
We are currently investigating the issue and will update this status accordingly as soon as possible.

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09.16.19 0837Z (1037LT)

The product team has identified the root cause and working on a fix

09/16/19 0845Z (1045LT)

Issue is now closed, services are up and stable.
Thank you for your patience.

Dedibackup Dedibackup instability

Dedibackup dc3-7 connection issue. There's currently connection issues on the Dedibackup 7 of the DC3. Next update by 09.16.19 11:00:00 (13:00:00)

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09.16.19 0800Z (1000LT)

The product team has identified the root cause and working on a fix

09.16.19 1400Z (1600LT)

Issue has been fixed now, if you are still experiencing connection issues please contact our support team via ticket.

Sunday 15th September 2019

AMS1 Unavailability of RPN switches AMS/DC3

We are currently expecting connection issues with certain RPN switches in AMS and DC3 which are not available.

We apologise for an inconvenience.

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15.09.19 0500Z (0700LT)*

Maintenance is complete, you can contact our support team if you still experience issues.

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15.09.19 0030Z (0230LT)*

Issue comes from maintenance of switches performed by provider and will last until around 7 o'clock in the morning.

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15.09.19 00000Z (0200LT)*

Issue has been escalated to local team

Saturday 14th September 2019

No incidents reported

Friday 13th September 2019

DC5-A Unavailability of connection on Room: 120, D11 Rack

We detected an incident on the D11 rack in the DC5-A data center.

Our teams were able to solve this problem.

Impact: The server connection was interrupted for a few minutes.

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09.13.19 1020 (1220LT)

Issue has been fixed now, if you are still experiencing connection issues please contact our support team via ticket.

Thursday 12th September 2019

PAR1 Compute API [SCALEWAY] Instances actions unavailability

We have detected an issue with administrative actions on instances in the PAR region (creation, stopping, deletion, etc.).

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09.12.19 1205Z (1405LT)

Issue has been escalated to local team

09.12.19 1430Z (1630LT)

The product team has identified the root cause and working on a fix

09.12.19 1450Z (1650LT)

The product team is fixing the issue and actions are being processed again progressively

Mail [WEBHOSTING] Mail Connection Issue

Our teams identified an issue regarding webmail connection.

We are currently investigating the issue and will update this status as soon as we have more details to share.

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12/09/19 0900 (1100LT)

Issue has been escalated to local team

ODS ODS Instance unavailability

We have detected issues with several ODS Instances.

Our teams are currently working on solving the problem.

Impact: Some ODS Instances may be unavailable.

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09.12.19 - 0830Z (1030LT)

Issue has been escalated to local team

09.12.19 - 1400Z (1600LT)

Issue has been fixed completely

Wednesday 11th September 2019

Public AMS Network Update, scheduled 5 days ago

In order to continuously improve performance, we will be updating part of our public network in Amsterdam.

Operation completed successfully.

Impact: Server reinstallation can be slowed down

START: 11-Sept-2019 0700Z 0900LT

END: 11-Sept-2019 0900Z 1100LT Operation completed successfully.

Console [FAILOVER] Attribution of Failover IP stuck in update state.

We encountered issue with attibution of Failover IP to servers using console. They stuck and remain in update state (orange)

Next update by 12.09.19 0800Z (1000LT)

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11.09.19 2230Z (12.09.2019 0030LT)*

Issue has been escalated to local team

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12.09.19 0830Z (12.09.2019 1030LT)*

The issue has been fixed.

Tuesday 10th September 2019

Mail Mail Connection Issue

Our teams identified an issue regarding webmail connection.

We are currently investigating the issue and will update this status as soon as we have more details to share.

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10/09/19 1210 (1410LT)

Issue has been escalated to local team

10/09/19 1310 (1510LT)

The issue has been fixed. If you still experience webmail connection difficulties please contact support via ticket.