Scaleway Status

Status impact color legend

Black impact: None
Yellow impact: Minor
Red impact: Major
Blue impact: Maintenance

[IAM] ELT - Organization Switch Issue After User Role Migration

Monitoring - A fix has been deployed at 9:45 CET, we are monitoring the issue.
Jul 18, 2025 - 11:12 CEST

Identified - Our team is actively working on the situation.
A potential fix is under testing and will be deployed if confirmed.
Jul 17, 2025 - 15:15 CEST

Investigating - We're currently investigating an issue preventing some users from switching organizations, following their migration from Guest to Member.

The issue affects a limited number of users who belong to multiple organizations.
In many cases, clearing browser cookies resolves the issue.
Jul 17, 2025 - 10:00 CEST

[SGTW] - SMS Routing to US Numbers

Identified - The issue has been identified and a fix is being implemented.
Jul 17, 2025 - 15:14 CEST

Investigating - We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.

A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 16, 2025 - 12:15 CEST

[Dedibox]- Debian 10 installation issue

Investigating - We are currently investigating this issue.
Jul 17, 2025 - 07:05 CEST

[fr-par-2] - Degraded performance across several services

Update - We are continuing to monitor for any further issues.
Jul 15, 2025 - 22:20 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 2025 - 18:21 CEST

Investigating - Issues on fr-par-2 impacting multiple products. Our team is actively working on it.
Jul 15, 2025 - 17:40 CEST

[WEBHOSTING] Blacklist Microsoft

Investigating - The IP 51.159.208.135 is blacklisted by Microsoft.

We are currently working on it.
Jun 30, 2025 - 15:06 CEST

About This Site

Welcome to the Scaleway Status website. Here, you can view the status of all Scaleway services across all products and availability zones (AZs).
You can check how subscribe, manage your email status updates and how to receive status notifications on Slack here: https://www.scaleway.com/en/docs/account/reference-content/scaleway-status-updates/

Elements - Products Degraded Performance

Instances Operational

Elastic Metal Operational

Apple Silicon Operational

Object Storage Operational

Block Storage Operational

Container Registry Operational

Network Operational

Private Network Operational

Public Gateway Operational

Load Balancer Operational

Kubernetes Kapsule Operational

Serverless Functions and Containers Operational

Serverless-Database Operational

Jobs Operational

Databases Operational

Messaging and Queuing Operational

Domains Operational

IoT Hub Operational

Web Hosting Operational

Transactional Email Operational

IAM Degraded Performance

Observability Operational

Secret Manager Operational

Environmental Footprint Operational

Developer Tools Operational

Account API Operational

Billing API Operational

Edge service Operational

Elements Console Operational

Website Operational

Elements - AZ Operational

fr-par-1 Operational

fr-par-2 Operational

fr-par-3 Operational

nl-ams-1 Operational

nl-ams-2 Operational

nl-ams-3 Operational

pl-waw-1 Operational

pl-waw-2 Operational

pl-waw-3 Operational

Dedibox - Products Degraded Performance

Dedibox Operational

Hosting Degraded Performance

SAN Operational

Dedirack Operational

Dedibackup Operational

Domains Operational

RPN Operational

Dedibox Console Operational

Dedibox VPS Operational

Dedibox - Datacenters Operational

DC2 Operational

DC3 Operational

DC5 Operational

AMS Operational

Miscellaneous Operational

Excellence Operational

BookMyName Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 19, 2025

No incidents reported today.

Jul 18, 2025

Unresolved incident: [IAM] ELT - Organization Switch Issue After User Role Migration.

Jul 17, 2025

[Apple Silicon] Consumption billing

Resolved - This incident has been resolved.
Jul 17, 18:32 CEST

Identified - Our engineers noticed that the billing for our Apple Silicon products is not up to date.
It will be retro-actively resumed 7/16/2025.
Jul 15, 18:04 CEST

[Par2] Llama 3.3 and Gemma3 are unstable

Resolved - The services are operational since July 16th 1:00 PM.
Jul 17, 18:21 CEST

Investigating - Since 6th July 2025, 8:45 PM, Gemma 3 is currently experimenting slow response times and Llama 3.3 experienced a few short disruptions
Jul 7, 16:00 CEST

[MAINTENANCE] Migration of guest account

Completed - The scheduled maintenance has been completed.
Jul 17, 18:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 CEST

Scheduled - From July 15th to July 17th, guest accounts are migrated to member accounts. Guests will be logged out during the migration. More information on https://www.scaleway.com/en/docs/iam/reference-content/guests-to-members-migration/
Jul 15, 09:40 CEST

[DC3] - Switch down - Room 4-6 rack b16

Resolved - This incident has been resolved.
Jul 17, 09:44 CEST

Update - We are continuing to investigate this issue.
Jul 17, 09:44 CEST

Investigating - We are currently experiencing an outage affecting some DEDIBOX servers.
This issue may result in connectivity problems or unavailability of services hosted on the impacted servers.
Jul 17, 08:30 CEST

Jul 16, 2025

[Domain] Error 503 and Internal Error for domain ordering and administration on the Scaleway console.

Resolved - This incident has been resolved.
Jul 16, 20:14 CEST

Investigating - We are currently investigating this issue.
Jul 16, 19:32 CEST

[Domain] Temporary interruption of Domain Services on BookMyName

Resolved - BookMyName.com website and API were not available from 6:30 PM to 8:15 PM
This incident impacted domain registration and administration on the Scaleway console.
Jul 16, 18:30 CEST

[GenAPI] - [fr-par-2] - Service instability

Resolved - This incident has been resolved.
Jul 16, 16:25 CEST

Identified - On July 15th at 15:00:00, the Mistral Small 3.1 model experienced instabilities, leading to potential disruptions in service. This issue may affect the performance and availability of the Generative APIs relying on this model.
Jul 15, 15:26 CEST

Investigating - Since 30th June 2025, 11:30am, we are experiencing periodic instabilities on the Mistral Small 3.1 inference engine.
This may result in short, intermittent service disruptions for affected users. Investigations are ongoing to find and fix the root cause.
Jul 3, 10:01 CEST

DEDIBOX - Suchard down in DC5 Room 1 Rack D27

Resolved - This incident has been resolved.
Jul 16, 15:46 CEST

Identified - Started at 8pm yesterday, 9 servers are impacted and an intervention is in progress.
Jul 16, 10:49 CEST

[MAINTENANCE] Amsterdam ITX9 PoP Maintenance - Latency higher than usual in AMS Region

Completed - The scheduled maintenance has been completed.
Jul 16, 15:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 14:00 CEST

Scheduled - Due to a maintenance on a peering router located in Amsterdam Interxion9 customers might be impacted by higher latency than usual
No loss of traffic should be seen as traffic will be diverted to other paths
Jul 15, 17:53 CEST

[MAINTENANCE] Téléhouse2 PoP Maintenance

Completed - The scheduled maintenance has been completed.
Jul 16, 13:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 CEST

Scheduled - Due to a maintenance on equipment associated to Telehouse2 PoPs following service will be impacted :
Interlink delivered in TH2 will be unreachable from the A-Z
Increase of Latency toward other providers as OVH / Cloudflare.
No loss of traffic should be seen as traffic will be diverted to other path.
Jul 11, 15:18 CEST

[COCKPIT] - [ALL REGIONS] - Interruption of Scaleway logs and metrics for a small subset of customers

Resolved - This incident has been resolved.
Jul 16, 11:27 CEST

Identified - A small subset of customers have an interruption of logs and metrics coming from Scaleway products since the 13th of June. Custom Data Sources are not affected.
Jul 15, 15:10 CEST

Jul 15, 2025

[RPN-SAN] RPN-SAN Network Connectivity Loss

Resolved - This incident has been resolved.
Jul 15, 22:19 CEST

Investigating - An unexpected server failure occurred on san-ssd-3.rpn.online.net, causing the loss of the master node in the cluster. As a result, the RPN-SAN storage service became unavailable.

Storage team is actively investigating the root cause and working to restore service as quickly as possible.
Jul 12, 21:00 CEST

Some OS install are broken on Dedibox

Resolved - This incident has been resolved.
Jul 15, 14:36 CEST

Investigating - The following OS cannot be installed on Dedibox : archlinux, esxi and windows.
Jul 15, 12:24 CEST

Jul 14, 2025

No incidents reported.

Jul 13, 2025

[DC3] Public switch DOWN - ROOM 4 4-5, Rack : E18

Resolved - This incident has been resolved.
Jul 13, 05:55 CEST

Investigating - We have detected a switch down
Servers in that rack currently have no public network access and are unreachable.

Issue has been forwarded to our team for resolution.
Jul 13, 00:52 CEST

Jul 12, 2025

Jul 11, 2025

[DC5] Public switch DOWN - Room 1 1 Rack A16

Resolved - This incident has been resolved.
Jul 11, 11:40 CEST

Monitoring - Switch has been replaced.
Servers are back online.

We are monitoring the situation.
Jul 8, 10:12 CEST

Investigating - We are experiencing a temporary issue affecting some dedicated server.

Team has been warned.
Jul 8, 07:30 CEST

[DC3] Public switch DOWN - Room 4 4 Rack E12

Resolved - This incident has been resolved.
Jul 11, 11:36 CEST

Monitoring - The faulty switch has been powered back on.
Optical modules have been replaced.
The switch is now operational again.

Connectivity is being restored for the affected Dedibox servers.
We continue to monitor the situation to ensure full recovery.
Jul 8, 10:57 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 8, 10:13 CEST

Monitoring - Physical intervention at the DC is ongoing
Jul 8, 10:03 CEST

Investigating - We are currently experiencing a network incident in DC3 due to a switch failure.
This is impacting a subset of Dedibox servers, which may face intermittent or total loss of network connectivity.

Our teams are actively working to restore full service as quickly as possible.
Jul 8, 09:00 CEST

[EM/DEDIBOX][DC3] Electrical issue / multiple reboot in DC3 room 4-5 rack D15

Resolved - This incident has been resolved.
Jul 11, 11:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 10:16 CEST

Investigating - The switch has rebooted several times, same thing for some servers.
Jul 8, 15:41 CEST

[DC5] Public switch DOWN - Room 1 1 Rack A42

Resolved - This incident has been resolved.
Jul 11, 11:35 CEST

Monitoring - The faulty switch has been replaced.
All affected servers have been back online since 09:41.

If you’re still experiencing issues, please contact our Support team.
Jul 10, 09:46 CEST

Identified - We are currently experiencing a network incident in DC5 due to a switch failure.
This is impacting a subset of Dedibox servers, which may face intermittent or total loss of network connectivity.

Our teams are actively working to restore full service as quickly as possible.
Jul 10, 08:50 CEST

[DEDIBOX] - [DC2] RPN switch down - room 205 rack H7

Resolved - There was an issue with the uplink. The incident has been resolved.
Jul 11, 11:34 CEST

Investigating - The RPN switch is currently unreachable, resulting in a loss of RPN connectivity in rack H7. The public network remains operational.
Jul 11, 10:11 CEST

[DC2] Public switch DOWN - Room 101 Rack N15

Resolved - This incident has been resolved.
Jul 11, 11:34 CEST

Monitoring - We experienced a temporary issue affecting a limited number of servers at DC2.
This was due to an internal operation in the datacenter.
As a result, some servers may have become unavailable during the incident.

All impacted servers are currently being restored.
A full recovery is in progress.
Jul 7, 13:57 CEST

Jul 10, 2025

[NL-AMS] High latencies on Object Storage

Resolved - This incident has been resolved.
Jul 10, 20:05 CEST

Monitoring - Between July 3rd 2:00 PM UTC and July 4th 11:00 AM UTC, customers may have experienced high latencies on Object Storage in the NL-AMS region.
This was due to an internal rebuild process.

To limit the impact, operations were slowed down during the event.
The situation has now stabilized and we are currently monitoring the service closely.
Jul 4, 11:01 CEST

Jul 9, 2025

Jul 8, 2025

[GenerativeAPIs] Product is not reachable

Resolved - This incident has been resolved.
Jul 8, 15:58 CEST

Investigating - We are currently investigating this issue.
Jul 8, 15:49 CEST

Jul 7, 2025

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.