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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC5] Scheduled maintenance Room 1 - Racks A19, A20, A22, A23, A24

A scheduled maintenance is planned in DC5 (Room 1 - A19, A20, A22, A23, A24) in order to optimize and upgrade our infrastructure.

It will be done gradually on the racks, in the same order as in the object of the maintenance.

As a result servers will lose their public network connectivity as our switches are being upgraded, but private network connectivity will still be functional. It will come back gradually following the scheduled upgrades. We estimate the downtime to be between 10 and 20 minutes.

Updates will be posted below as the maintenance is going on.

Start : September 23th, 2020 - 05:00 UTC

Duration : 2 hours

[DC3] Maintenance on power contactor

We will carry out curative maintenance on GF1, GF3, and GF5: Replacement of contactors on A and B circuit.

  • Thursday 24/09: Chiller n°1 substation A
  • Friday 25/09: Chiller n°3 substation A
  • Monday 12/10: Chiller n°5 substation B

Impact: None expected

Start: 24-Sep-2020 0700Z (0900LT)
End: 12-Oct-2020 1400Z (1600LT)
[ROUTER] Core router maintenance - Preparation

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 29-Sept-2020 0300 UTC (0500 UTC+2)

  • End time : 29-Sept-2020 0500 UTC (0700 UTC+2)

[ROUTER] Core router maintenance - Upgrade

Location : Paris - Core router bb1.dc3

What is done : Upgrade hardware and reload bb1.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 30-Sept-2020 0200 UTC (0400 UTC+2)

  • End time : 30-Sept-2020 0600 UTC (0800 UTC+2)

[DC3] Annual maintenance of UPS

Annual maintenance of UPS in DC3

We will perform the annual maintenance of the inverters of electrical chains A, B, C and D. The inverters of these electrical chains supply racks of IT halls.

Operations will be performed by our maintainer under our permanent supervision, according to the following previsional schedule :

 Day                   Impacted electrical chain
 Monday 05 October     Electrical chain A
 Tuesday 06 October    Electrical chain B
 Wednesday 07 October  Electrical chain C
 Thursday 08 October   Electrical chain D
 Friday 09 October     Reserved if planning delayed

This maintenance requires isolating each UPS in order to intervene on the device. The downtime of an UPS is estimated to take 30 minutes.

The operation will be done UPS by UPS and will have no impact on your equipments housed in our Datacenter : the others UPS of the electrical chain are sized to recover the load from the offline UPS.

Impact : None

Start : 5-Oct-2020 0630Z (0830LT)
End: 9-Oct-2020 1530Z (1730LT)

Duration : 5 Days

[ROUTER] Core router maintenance - Preparation

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Preparation - duration 2h

  • Start time : 14-Oct-2020 0300 UTC (0500 UTC+2)

  • End time : 14-Oct-2020 0500 UTC (0700 UTC+2)

[ROUTER] Core router maintenance - Upgrade

Location : Paris - Core router bb2.dc3

What is done : Upgrade hardware and reload bb2.dc3 to enable new 100G ports.

Impact : None expected, traffic will be rerouted elsewhere.

Upgrade - duration 4h

  • Start time : 15-Oct-2020 0200 UTC (0400 UTC+2)

  • End time : 15-Oct-2020 0600 UTC (0800 UTC+2)

Past Incidents

Tuesday 28th July 2020

[Dedibox] Resolvers, scheduled 1 month ago

IPv6 2001:bc8:1::16 and IPv4 62.210.16.6 resolvers (only AMS) will be updated.

Impact : Queries on Dedibox resolvers can be impacted for a short time (<30secs) during the upgrade operation

Start : 28-Jul-2020 1200Z 14000LT

Duration : under a minute

Sunday 26th July 2020

No incidents reported

Saturday 25th July 2020

Web [WEBHOSTING] Php issue with website hosted on pf 27

We are currently facing an issue with PHP with websites hosted on PF27, causing internal server error. The dedicated team is working on it.

We will update this status as soon as we have more details

===================

07.26.2020 1130Z (1330LT)

Issue has been fixed, but the team in charge is monitoring the plateform.

07.26.2020 0930Z (1130LT)

PHP is unstable on PF27, the dedicated team has been warned

07.25.2020 1330Z (1530LT)

Issue has been fixed, php is available

07.25.2020 1230Z (1430LT)

Issue has been escalated to local team

Friday 24th July 2020

No incidents reported

Thursday 23rd July 2020

Console Console availability issue

Our teams have noticed instability issues on our console panel ( https://console.online.net/ ).
Issue has been located and should be fixed in the upcoming minutes.

Thank you for your patience.

===================

23/07/20 1720Z (1920LT)

Issue has been fixed, console is stable again.

23/07/20 1700Z (1900LT)

The product team has identified the root cause and working on a fix

Mail [WEB HOSTING] Webmail login issues

We are currently facing an issue with our webmail platform.

Login process isn't finished, and get a 504 error.

===================

2020-07-23 1300Z (1400LT)

Issue has been fixed, all email platforms are now reachable again.

2020-07-23 1300Z (1400LT)

We are still noticing stability issues, it has been escalated back to our Hosting team.
We will update this status as soon as we have additional details.

2020-07-23 1300Z (1400LT)

Our product team solved the issue

2020-07-23 1200Z (1300LT)

Issue has been escalated to local team

Wednesday 22nd July 2020

Web [WEB HOSTING] Websites and FTP are not working on PF43

We are currently facing an issue with websites and FTP hosted on PF43.

Websites and FTP accounts are not working.

===================

2020-07-23 0830Z (1030LT)

The platform is now back online and websites are reachable again

2020-07-22 1930Z (2130LT)

Issue has been escalated to local team

Tuesday 21st July 2020

Databases Partial database unavailability

We are noticing database connection issues with a specific internal platform.
You may experience issues loading your website if you are relying on our database solution for webhosting offers.

===================

21/07/20 1610Z (1810LT)

Issue has been fixed, MySQL platforms are now all up and stable again.

21/07/20 1545Z (1745LT)

Issue has been escalated to our Webhosting team.
We will update this status as soon as we have additional details.

Monday 20th July 2020

[DC5] Emergency maintenance (follow up of status 849), scheduled 1 month ago

Following the operations in the status : https://status.scaleway.com/incident/849

We have detected a faulty hardware and a replacement will be needed. As we proceed with the replacement, servers listed in the status 849 will experience issues with their public network (RPN will still work) during a maximum of 2 hours.

As a reminder, the impacted racks the same than in status 849 (following are their previous and new locations) :

Previously : H1;H2:H3;H4;H5;H6;H7;H8;H9;H10;H11;H12;H13;H14;H15;H16;H17

Now : A34;A36;A37;A38;A39;A40;A41;A42;A43;A44;A45;A46;A47;A48;A49;A50;A51

Start : July 20th, 2020 - 2000UTC (2200LT)

End : July 20th, 2020 - 2200UTC (0000LT)

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#####Update: 20/07/20 2000Z (2200LT) No hardware replacement has been necessary. Fixed upon reboot.