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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
[DC3] Scheduled maintenance - air handling

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the air handling installations in the DC3 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 09-Nov-2020 0700Z 0900LT

Duration : 4 days

[DC5] Scheduled Maintenance - DC5 Electrical Inverters System Check

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the inverters of the electric chains in the DC5 data center. This intervention take 4 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 10-Nov-2020
End : 13-Nov-2020

Duration : 4 days

Tuesday 10/11 Wednesday 12/11 morning Wednesday 12/11 afternoon Thursday 13/11

[DC3] Scheduled maintenance - electrical system check

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC3 data center. This intervention take 8 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 16-Nov-2020 0630Z 0830LT

Duration : 1 week

[DC3] Scheduled maintenance - circulation pumps

Location : DC3 datacenter

What is done : As part of an annual checks, we will verify the circulation pumps installations in the DC3 data center. This intervention take 2 days and will be supervised by our control office.

Impact : none, it is an electrical check

Start : 18-Oct-2020 0700Z 0900LT

Duration : 2 days

[DC3] Scheduled Maintenance - DC3 Thermography

As part of an annual checks, we are going to carry out a thermography in the DC3 datacenter.

This intervention take 6 days and will be supervised by our control office.

Start : 23-Nov-2020 0730Z 0830LT

Duration : 6 days

[DC3] Pressurization maintenance

We will realized a pressurizationmaintenance on substation SSA, SSB and SSC.

  • Sub station C, 03/12-Sub station A & B, 02/12
  • Sub station A & B, 02/12

This maintenance will be carried by our maintainer under our permanent supervision.

Start: 2020-12-02 0830Z (0930LT)
End: 2020-12-03 1600Z (1700LT)
[DC5] Scheduled Maintenance - DC5 Power Generators Preventive Mechanical Maintenance

Location : DC5 datacenter

What is done : As part of an annual checks, we will verify the electrical installations on all the electrical component in the DC5 data center. This intervention take 8 days and will be supervised by our control office.

Impact : LOW Electrical Redundancy Loss

Start : 02Dec-2020
End : 04-Dec-2020

Duration : 3 days

Every evening, the generators on which maintenance are been performed will be put back into service. No group will remain out of service in the absence of the maintainer.

[DC3] Preventive maintenance of CRAC units

We will carry out the semi-annual preventive maintenance of CRAC units according to the schedule below.
CRAC units will be shut down one at a time, so as not to impact the cooling of halls.

Each IT zone has CRAC unit called «backup»: each CRAC unit is doubled.
Each MVLB hall has a main air hanling unit (AHU).

The maintenance will be done according to the following schedule:
• MLV​Bs: 09/12/2020 to 11/12/2020
• Operators halls: 04/12/2020
• IT halls n°4: 07/12/2020 and 10/12/2020
• IT halls n°3: 07/12/2020 and 09/12/2020
• IT halls n°2: 08/12/2020
• IT halls n°1: 08/12/2020

The maximum cut-off time per CRAC unit is otherwise defined at 1 hour.

Impact: Loss of cooling redundancy during the preventive maintenance operation of a CRAC unit (max 1h). No impact on the cooling of facilities.

Supervision of return and blowing temperatures during operation. Interventions mastered by the maintainer with the possibility of returning very quickly in initial configuration in the event of anomaly.

In the event of fault not immediately correctible and impacting the operation of the “backup” CRAC unit associated with the CRAC unit in maintenance, the maintainer will restart the CRAC unit in maintenance very quickly. If necessary, CRAC units adjacent to the faulty zone may be switched to degraded (forced) operation.

Start: 2020-12-04 0730Z (0830LT)
End: 2020-12-11 1730Z (1830LT)

Duration: 6 business days

Past Incidents

Tuesday 28th July 2020

[Dedibox] Resolvers, scheduled 3 months ago

IPv6 2001:bc8:1::16 and IPv4 62.210.16.6 resolvers (only AMS) will be updated.

Impact : Queries on Dedibox resolvers can be impacted for a short time (<30secs) during the upgrade operation

Start : 28-Jul-2020 1200Z 14000LT

Duration : under a minute

Sunday 26th July 2020

No incidents reported

Saturday 25th July 2020

Hosting [WEBHOSTING] Php issue with website hosted on pf 27

We are currently facing an issue with PHP with websites hosted on PF27, causing internal server error. The dedicated team is working on it.

We will update this status as soon as we have more details

===================

07.26.2020 1130Z (1330LT)

Issue has been fixed, but the team in charge is monitoring the plateform.

07.26.2020 0930Z (1130LT)

PHP is unstable on PF27, the dedicated team has been warned

07.25.2020 1330Z (1530LT)

Issue has been fixed, php is available

07.25.2020 1230Z (1430LT)

Issue has been escalated to local team

Friday 24th July 2020

No incidents reported

Thursday 23rd July 2020

Dedibox Console Console availability issue

Our teams have noticed instability issues on our console panel ( https://console.online.net/ ).
Issue has been located and should be fixed in the upcoming minutes.

Thank you for your patience.

===================

23/07/20 1720Z (1920LT)

Issue has been fixed, console is stable again.

23/07/20 1700Z (1900LT)

The product team has identified the root cause and working on a fix

[WEB HOSTING] Webmail login issues

We are currently facing an issue with our webmail platform.

Login process isn't finished, and get a 504 error.

===================

2020-07-23 1300Z (1400LT)

Issue has been fixed, all email platforms are now reachable again.

2020-07-23 1300Z (1400LT)

We are still noticing stability issues, it has been escalated back to our Hosting team.
We will update this status as soon as we have additional details.

2020-07-23 1300Z (1400LT)

Our product team solved the issue

2020-07-23 1200Z (1300LT)

Issue has been escalated to local team

Wednesday 22nd July 2020

Hosting [WEB HOSTING] Websites and FTP are not working on PF43

We are currently facing an issue with websites and FTP hosted on PF43.

Websites and FTP accounts are not working.

===================

2020-07-23 0830Z (1030LT)

The platform is now back online and websites are reachable again

2020-07-22 1930Z (2130LT)

Issue has been escalated to local team

Tuesday 21st July 2020

Partial database unavailability

We are noticing database connection issues with a specific internal platform.
You may experience issues loading your website if you are relying on our database solution for webhosting offers.

===================

21/07/20 1610Z (1810LT)

Issue has been fixed, MySQL platforms are now all up and stable again.

21/07/20 1545Z (1745LT)

Issue has been escalated to our Webhosting team.
We will update this status as soon as we have additional details.

Monday 20th July 2020

[DC5] Emergency maintenance (follow up of status 849), scheduled 3 months ago

Following the operations in the status : https://status.scaleway.com/incident/849

We have detected a faulty hardware and a replacement will be needed. As we proceed with the replacement, servers listed in the status 849 will experience issues with their public network (RPN will still work) during a maximum of 2 hours.

As a reminder, the impacted racks the same than in status 849 (following are their previous and new locations) :

Previously : H1;H2:H3;H4;H5;H6;H7;H8;H9;H10;H11;H12;H13;H14;H15;H16;H17

Now : A34;A36;A37;A38;A39;A40;A41;A42;A43;A44;A45;A46;A47;A48;A49;A50;A51

Start : July 20th, 2020 - 2000UTC (2200LT)

End : July 20th, 2020 - 2200UTC (0000LT)

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#####Update: 20/07/20 2000Z (2200LT) No hardware replacement has been necessary. Fixed upon reboot.