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About This Site

Maintenances and incidents regarding our services, networks and datacenters can be followed here.

Scheduled Maintenance
Scheduled border leaf maintenance

Location : DC2

We'll replace one of our border leaf by a bigger shelf.
Replace shelf will be isolated and links shifted to new one.

No impact expected as our shelves are redundant.

Start : 5-Aug-2020 0700Z 0900LT

Duration : 180 minutes

[INSTANCE] Scheduled maintenance on FR-PAR instance API

Our Instance team is scheduling a maintenance on the instance API.
The maintenance will be done in a 1-hour window.

Impact :
The response time can slightly increase and some 500 errors may occur.

[DC3] Semi-annual maintenance of chillers

[DC3] Semi-annual maintenance of chillers

We will do the semi-annual maintenance of the chillers, according to the manufacturer’s maintenance range.
Operations will be performed by the manufacturer and supervised by our maintainer, according to the following previsional schedule:

  • Monday 17/08: Chiller n°1, Substation A
  • Tuesday 18/08: Chiller n°2, Substation A
  • Wednesday 19/08: Chiller n°3, Substation A
  • Thursday 20/08: Chiller n°4, Substation B
  • Friday 21/08: Chiller n°5, Substation B
  • Monday 24/08: Chiller n°6, Substation B
  • Monday 31/08: Chiller n°7, Substation C
  • Tuesday 01/09: Chiller n°8, Substation C

Substations A and B supply the chilled water network of the computer halls.
Substation C supplies the chilled water network of the operators halls and the air handling units.

Impact : None expected

Start: 17-Aug-2020 0630Z (0830LT)
End: 01-Sep-2020 0330Z (0530LT)
[DC3] Load tests of generators and PLC software updates

[DC3] Load tests of generators and PLC software updates

As part of the preventive maintenance of the Datacenter, we will proceed to a redundancy test of the Datacenter infrastructure by carrying out generator tests chronologically on the following electrical chains : A / B / C / D / F1 and F2.

During the load tests on the electric chains A / B / C and D, we will proceed to F1 line up backup test.
Description of operations :

  • 25/08/2020:
    • Morning: Load test on the electric chain A with F1 line up backup test.
    • Afternoon: Load test on the electric chain B with F1 line up backup test.
  • 26/08/2020:
    • Morning: Load test on the electric chain C with F1 line up backup test.
    • Afternoon: Load test on the electric chain D with F1 line up backup test.
  • 27/08/2020: As part of the mobile chillers installation, we will update PLC software on chains F1 and F2. After we will proceed to load test on the chains F1 andF2.

During the F1 line up backup test, we will simulate a failure of the generators in order to validate the F1 lineup backup scenario.Our teams and usual maintenance companies will be mobilized for the perfect workflow.

Impact : None expected

Start: 25-Aug-2020 0600Z (0800LT)
End: 27-Aug-2020 1600Z (1800LT)

Past Incidents

Tuesday 28th July 2020

[Dedibox] Resolvers, scheduled 1 week ago

IPv6 2001:bc8:1::16 and IPv4 62.210.16.6 resolvers (only AMS) will be updated.

Impact : Queries on Dedibox resolvers can be impacted for a short time (<30secs) during the upgrade operation

Start : 28-Jul-2020 1200Z 14000LT

Duration : under a minute

Sunday 26th July 2020

No incidents reported

Saturday 25th July 2020

Web [WEBHOSTING] Php issue with website hosted on pf 27

We are currently facing an issue with PHP with websites hosted on PF27, causing internal server error. The dedicated team is working on it.

We will update this status as soon as we have more details

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07.26.2020 1130Z (1330LT)

Issue has been fixed, but the team in charge is monitoring the plateform.

07.26.2020 0930Z (1130LT)

PHP is unstable on PF27, the dedicated team has been warned

07.25.2020 1330Z (1530LT)

Issue has been fixed, php is available

07.25.2020 1230Z (1430LT)

Issue has been escalated to local team

Friday 24th July 2020

No incidents reported

Thursday 23rd July 2020

Console Console availability issue

Our teams have noticed instability issues on our console panel ( https://console.online.net/ ).
Issue has been located and should be fixed in the upcoming minutes.

Thank you for your patience.

===================

23/07/20 1720Z (1920LT)

Issue has been fixed, console is stable again.

23/07/20 1700Z (1900LT)

The product team has identified the root cause and working on a fix

Mail [WEB HOSTING] Webmail login issues

We are currently facing an issue with our webmail platform.

Login process isn't finished, and get a 504 error.

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2020-07-23 1300Z (1400LT)

Issue has been fixed, all email platforms are now reachable again.

2020-07-23 1300Z (1400LT)

We are still noticing stability issues, it has been escalated back to our Hosting team.
We will update this status as soon as we have additional details.

2020-07-23 1300Z (1400LT)

Our product team solved the issue

2020-07-23 1200Z (1300LT)

Issue has been escalated to local team

Wednesday 22nd July 2020

Web [WEB HOSTING] Websites and FTP are not working on PF43

We are currently facing an issue with websites and FTP hosted on PF43.

Websites and FTP accounts are not working.

===================

2020-07-23 0830Z (1030LT)

The platform is now back online and websites are reachable again

2020-07-22 1930Z (2130LT)

Issue has been escalated to local team

Tuesday 21st July 2020

Databases Partial database unavailability

We are noticing database connection issues with a specific internal platform.
You may experience issues loading your website if you are relying on our database solution for webhosting offers.

===================

21/07/20 1610Z (1810LT)

Issue has been fixed, MySQL platforms are now all up and stable again.

21/07/20 1545Z (1745LT)

Issue has been escalated to our Webhosting team.
We will update this status as soon as we have additional details.

Monday 20th July 2020

[DC5] Emergency maintenance (follow up of status 849), scheduled 2 weeks ago

Following the operations in the status : https://status.scaleway.com/incident/849

We have detected a faulty hardware and a replacement will be needed. As we proceed with the replacement, servers listed in the status 849 will experience issues with their public network (RPN will still work) during a maximum of 2 hours.

As a reminder, the impacted racks the same than in status 849 (following are their previous and new locations) :

Previously : H1;H2:H3;H4;H5;H6;H7;H8;H9;H10;H11;H12;H13;H14;H15;H16;H17

Now : A34;A36;A37;A38;A39;A40;A41;A42;A43;A44;A45;A46;A47;A48;A49;A50;A51

Start : July 20th, 2020 - 2000UTC (2200LT)

End : July 20th, 2020 - 2200UTC (0000LT)

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#####Update: 20/07/20 2000Z (2200LT) No hardware replacement has been necessary. Fixed upon reboot.