[Generative API] - [global] - GLM-5.3 timeouts

Incident Report for Scaleway

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2026 - 17:42 CEST

Investigating

Started Tuesday 20th October @ 5:04pm
The glm-5.3 model is consistently returning timeout errors on all requests. We are working at fixing the issue.

Posted Oct 20, 2026 - 17:31 CEST

This incident affects: Elements - AZ (fr-par-1, fr-par-2, fr-par-3, nl-ams-1, nl-ams-2, nl-ams-3, pl-waw-1, pl-waw-2, pl-waw-3, it-mil-1, it-mil-2, it-mil-3) and Elements - Products (Generative API).