Status impact color legend
- Black impact: None
- Yellow impact: Minor
- Red impact: Major
- Blue impact: Maintenance
[Network]- Major fiber cut near DC3
Incident
Report for Scaleway
Resolved
This incident has been resolved.
Update
Most of the links are back online, but we are still missing a few.
We are working with our provider to get them fixed.
We are working with our provider to get them fixed.
Update
We inform you that fiber welding activities started @4am CET.
Fiber welding operations are still in progress. It is still difficult to provide ETR because each fiber services are being restored gradually. What is sure is that fiber welding operations will continue during the entire day and most likely tomorrow.
Fiber welding operations are still in progress. It is still difficult to provide ETR because each fiber services are being restored gradually. What is sure is that fiber welding operations will continue during the entire day and most likely tomorrow.
Update
Our provider has prepared a new cable and was waiting for authorization.
They will be able to access the site and start repairing the fibers from 17:00 CEST today.
They will be able to access the site and start repairing the fibers from 17:00 CEST today.
Update
The reparation work has been delayed as the site where the fiber cut happened has to be secured first.
Our provider is ready to start the reparation as soon as they get access.
As a lot of fibers have been damaged it will take some time to have everything fixed, initial ETA is 2 days.
On Scaleway network side the incident is under control, we lost our redundancy in some part of the network, but you should not experience any service disruption.
Our provider is ready to start the reparation as soon as they get access.
As a lot of fibers have been damaged it will take some time to have everything fixed, initial ETA is 2 days.
On Scaleway network side the incident is under control, we lost our redundancy in some part of the network, but you should not experience any service disruption.
Identified
The links are still down, our provider is working on fixing them.
We have lost some redundancy, but the traffic is flowing without any issue. We are adjusting the routing to make sure that we are not saturating any link, so the routing path from Paris toward some peers (including in Amsterdam) might change slightly.
We have lost some redundancy, but the traffic is flowing without any issue. We are adjusting the routing to make sure that we are not saturating any link, so the routing path from Paris toward some peers (including in Amsterdam) might change slightly.
Investigating
Reduced bandwidth could be observed for some destination. We are currently investigating this issue.
This incident affected: Dedibox - Datacenters (DC2, DC3, DC5).