[Elastic Metal] - Rescue OS even in Normal mode

Incident Report for Scaleway

Resolved

This incident has been resolved.

Posted Jan 08, 2025 - 18:19 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2025 - 16:41 CET

Identified

The root cause is identified. A fix is being reviewed.

Posted Jan 08, 2025 - 16:11 CET

Update

The unavailability of the Rescue mode also slows down the Support's diagnosis.

Posted Jan 08, 2025 - 15:28 CET

Investigating

Elastic metal recently put on Rescue mode cannot boot on disk anymore. Our team is already investigating this issue. We recommand to not activate Rescue mode for now.

Posted Jan 08, 2025 - 14:14 CET

This incident affected: Elements - Products (Elastic Metal).