[DEDIBOX] - DC3 3 racks unreachables via public network

Incident Report for Scaleway

Resolved

Last faulty device has been replaced, the switch is working correctly.

Posted Nov 08, 2023 - 19:15 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 08, 2023 - 11:54 CET

Monitoring

Issue is now fixed for public side.
All customer servers be reachable.
However, some rpn devices stuck and network team doing some actions with field team in order to fix them.

Posted Nov 08, 2023 - 11:45 CET

Investigating

Our monitoring tools raise up some alerts regarding 3 racks in
DC3::S43

Posted Nov 08, 2023 - 11:24 CET

This incident affected: Dedibox - Products (Dedibox).