[DC2] Suchard in room 101 rack G36 is unreachable

Incident Report for Scaleway

Resolved

After analysis from the DC team it seems that a power cable was not correctly plugged on the device.
Since 08:51 (CEST) the device is reachable again.

Posted Aug 07, 2024 - 08:59 CEST

Investigating

Suchard in DC2 room 101 rack G36 is unreachable.
LLM does only respond to ICMP echo requests. Both ports on PUB/RPN n9k are disabled due to heavy flaps.
Impact(s): Servers associated with this suchard device does not have anymore public and RPN services.
We are currently investing the issue.

Posted Aug 07, 2024 - 08:55 CEST

This incident affected: Dedibox - Datacenters (DC2).