[RPN] RPN switch issue in DC3, room 4

Incident Report for Scaleway

Resolved

The RPN switch has been properly reconfigured and rebooted, it is now fully up and running. Customers using RPNv1 may have to renew their DHCP leases if the link is still unavailable.

Please contact our technical assistance if you still experience RPN issues following this incident.

Posted Feb 04, 2022 - 15:59 CET

Update

The RPN switch has been successfully replaced and is currently being reconfigured by our network team.

Posted Feb 04, 2022 - 15:20 CET

Identified

Our RPN switch will have to be replaced by the datacenter team as we have identified a hardware issue.

We expect the impacted service to be restored around 14:00 UTC, this status will be updated accordingly.

Posted Feb 04, 2022 - 12:13 CET

Update

Our Network team is working with our Datacenter team.

We will update this status as soon as we have more information.

Posted Feb 04, 2022 - 10:33 CET

Investigating

Our network team noticed an issue with the RPN switch in DC3 room 4-4 rack D5 / D6 / D7 / D8
Our datacenter team checking the switch.

We will update this status as soon as we have more information.

Posted Feb 04, 2022 - 08:58 CET

This incident affected: Dedibox - Products (RPN).