[pl-waw] Users can't connect to their functions/containers endpoints Affected products: Serverless Functions/Containers

Incident Report for Scaleway

Resolved

Incident is now closed. After investigation, this was caused by a rare faulty auto-healing on LB side. Team will add more monitoring so we are alerted sooner.
Sorry again for any inconvenience.

Posted Jun 09, 2025 - 13:10 CEST

Update

Situation seems more stable as of now. Incident is resolved since around 15:20 UTC, users can access their endpoints again.
We will keep the status in monitoring until Monday though, for further investigation.
Sorry about any inconvenience.

Posted Jun 07, 2025 - 18:00 CEST

Monitoring

Affected users should now be able to access their functions/containers endpoints. In summary, this was indeed a faulty LB issue.
However, we are still monitoring and working on the situation, as it appears the issue might not be fully solved.
Thanks for your understanding. We will keep you updated.

Posted Jun 07, 2025 - 17:39 CEST

Update

After verification, this affects 80% of the clients on pl-waw, since 2025-06-07 09:13 UTC.
We are working to resolve the issue as soon as possible.
Sorry again for any inconvenience.

Posted Jun 07, 2025 - 17:15 CEST

Investigating

Since 2025-06-07 09:20 UTC, around half of the users cannot call their functions/containers endpoints in pl-waw region.
Users are experiencing "connect: connection refused" or "Could not connect to server" errors.
At first glance, this seems caused by a LB failure.
We apologize for any inconvenience. We are on it.

Posted Jun 07, 2025 - 16:50 CEST

This incident affected: Elements - AZ (pl-waw-1, pl-waw-2, pl-waw-3) and Elements - Products (Serverless Functions and Containers).