[Webhosting] FTP access issues

Incident Report for Scaleway

Resolved

This incident has been resolved.

Posted May 12, 2022 - 15:24 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2022 - 11:48 CEST

Update

FTP access has been restored by our teams, however some customers may experience errors when accessing their website.

Our teams are still working on the issue.

Posted May 12, 2022 - 11:37 CEST

Investigating

We are currently encountering issues with FTP access on Classic Webhosting offers (PERSO, PRO & BUSINESS).
Connection to your FTP may timeout and fail.

Posted May 12, 2022 - 04:44 CEST

This incident affected: Dedibox - Products (Hosting).